Maintenance Fuction Will Not Work on HP Solution Centre

I have my HP Pavilion laptop going to my HP Photsmart B209a-m printer via my Netgear Wireless router.
I can print  scan and read the ink levels in the Solution Centr, but if I go to >Settings>Printer Toolbox<  none of the maintenance function will work,
Message box “The computer is unable to establish a two-way communications with the device”
If I go to>Devices and printers and right click>Printer preferences>Features tab< and click the box Printer Services, all the same maintenance functions will work.
So there is a way out of this.
As I seem to working on a knife edge with this software, in case I lose all of the function again, I am do not want to try anything like reloading drivers etc. unless there is a definite reason/fix why this does not work.
But would appreciate an explanation and fix, or is it just poor software? Even running the troubleshooter before, I lost the printing function and had to do a restore.

Looking at other threads, it would appear that there was software problem with Solution Centr before ver 13.
I have been on to HP support because I could not find out which ver I have, they tell me I have ver 14 but were not clear how I could check this myself.
If this is the case there must still be a  bug in the sofware preventing my Toolbox from working.

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