Major advice needed with ATT / IPHONE / MICROCELL misleading/doesn't work
I'm sorry if this is a little off topic, but I need some advice.
I've been battling ATT since thanksgiving week. I moved into a house (checked the coverage map before moving, and saw I was in the clear)
I have no service here. NOTHING. I had to use a verizon phone to call them, since Verizon actually works. They tell me they're working on it... weeks go by. A month, and another month of calling them and wondering what they could actually be doing to rectify my problem. Well about 2 weeks ago, ATT's RF engineer was hanging around my house for a couple of days. He told me they didn't even notify him about my problem until days before he arrived! So they were lying to me the whole time about trying to fix my lack of service. I kept asking them, "Can't you lend me a microcell until you fix what's wrong here?" They just said "No, you have to buy that and pay for it's service."
So it's now Feb 25th, and it's day II with my microcell. It shows 5 bars, but most of my calls are dropped, or I'm talking to someone that can't hear me. I emailed them last night asking if I could just be let go from this contract so I can move on and get back to business. They will waive my fee if I give them my Iphone 4 which I've owned for 11 months. Doesn't this seem a little strange??
I mentioned how I've lost many clients and a lot of money due to the fact that they think I'm ducking their calls because I don't receive them unless I drive 2 miles from where I live.
Again, today I talked with the service rep and they will not budge. Is there something in the contract that would help me out? Even the RF engineer/tech told me there is nothing they can do (other than putting up more towers!)
So I'm stuck in this nightmare with a phone that doesn't work, and paying for it. I still have a year on my contract and I just want out. The iphone was fun and all but I'm done with att and their ransom fees.
Can someone help me?
Again...sorry if this isn't specifically an apple related post, but I don't know of another reputable place to ask advice
As you know, this is a user-ro-user iPhone tech support site. Neither Apple or AT&T participate here. The only way you can resolve your reception and service issues is through AT&T - no one here could possibly fix this. AT&T does provide free MicroCell service in some known poor coverage areas.
You can try some basic troubleshooting steps as described in the User Guide - Restart, Reset, Restore - but I doubt there is a problem in the phone itself.
IF you're not getting anywhere with AT&T, file a complaint with the FCC. Did the AT&T coverage map showed coverage in your area before you purchased the phone? You might want to get a lawyer to help.
Message was edited by: modular747
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