Major change in returns...

I have bought my iPod from Circuit City & I bought their protection plan of 3 years. I have done this is the past with my iPod & when I needed to return it because of a problem, they sent me a gift card for the amount I paid for the iPod so I could go in to any Circuit city & use it how ever I wanted. I bought the iPod I have now with it & got the protection plan again. My iPod's connector cord is splitting at the plug & I think it is causing some damage to the internal parts of the iPod. I went to Circuit City's site to fill out a return form & noticed a message in red. It said that any returned iPod that is found to be damaged, they will send you a refurbished iPod. I do not want to get another iPod, I wanted to get something else with the gift card. I e-mailed Circuit City about this, but got no where. Does any one know about this new return policy & what can be done so I get a gift card & not a refurbished iPod?

Richard, the same thing happened to me at Best Buy. I think they all used to give out gift cards, but have switched to the refurbished plan. They may have done this because they felt that people getting a gift card for the same amount of money that they paid for an iPod years ago was a bit too generous; i.e. 'free upgrades'. And I do partially agree, but I also had a very hard time parting with my old iPod for a refurbished one.
As far as I know, there's nothing you can do except take what you can get. I argued with the 'Geek Squad' to no avail about this, and had to end up getting a refurbished one.
Good luck!

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