Major difference in BTs measurement of Internet us...

Since February 2015 I have, according to BT, been using well over my 10GB internet allowance per month. This was reflected in my April bill, when I had to pay an extra £72.50 for this apparent extra use. The meter on my computer shows figures at least one tenth of what BT are showing on MyBT. The computer is not used for any film, music downloads or iplayer, only really for basic use, therefore there is no need for me to upgrade as my usage for the last seven years has been under the 10GB limit.
I have contacted the call Centre in India twice and despite promises to reply, my phone has a recorded message facility, nothing has been heard. I have also written to the BT Communications Centre in Durham asking for my problem to be investigated and at least leave a phone message to record the receipt of my letters.
My computer is not wireless and has McAfee, Spybot and Malware installed. The computer has been totally checked for deep-seated viruses.
In the meantime for this month (May) my meter shows 1.376GB used and BT's figure is 14.38GB. Can anyone help me to find a way of contacting somebody in BT to at least discuss this situation, which appears to be a fault in BT's measuring system as occurred in January of this year?
David

Hi @dread456
Sorry maybe a silly question but do you have any other devices connected to your Internet connection?
Have you also tried talking to the Billing Live Chat team:https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
jac_95 | BT.com Help Site | BT Service Status
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