Major Disconnects And Very Slow BB

The storey so far;
 
3 weeks ago my bb started droping out so i done all the tests that customer services asked and they came up with Line Fault.
 
The day before we was due to go on a 2 week vacation an engineer turned up and spent 2 - 3 hours messing with the line (outside),then he told my wife it was fixed.
Well i get home and check it and guess what NOT FIXED
 
We've had our vacation and i thought i'd run some checks my self.
 
Set up:
 
Fast Gaming Pc
HH 2 hard wired connection
Filter pluged into test socket
ADSL & Phone in filter.
 
(before problems ADSL was a constant 5.5 + Mb)
 
ADSL Status:
<pre>Line state Connected
Connection time 0 days, 00:38:00
Downstream 1,027 Kbps
Upstream 464 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 29.9 dB / 16.3 dB
Line attenuation (Down/Up) 49.5 dB / 27.4 dB
Output power (Down/Up) 6.6 dBm / 0.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 4 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0
</pre>
 
 
First test was 'quiet line' for phone only  You could have heard a pin drop 10 miles away
Second test   'quiet line' for both phone & adsl Lots of noise while hh2 tries to connect and when connected
 
I should also point out that using or answering the phone disconnects bb.
 
Third test 'line check' using brother's home phone & BB  Reported: No faults found
 
Next i swapped phone for a coreded one still the same.
 
Lastly, i swapped and tested it with 6 different filter's and there is NO CHANGE at all.
 
I am going to ring India again but what i don't want is them sending out an engineer and saying it must be my setup.
 
So any idea's before i ring. 
 
Solved!
Go to Solution.

Hi Wolfstar,
Welcome to the forum and thanks for posting. I can look into this for you. Run another speedtest and drop me an email with the results. You'll find the "contact us" form in the about me section of my profile. Once I have the details we can take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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