Major download speed issues as of 2 days ago

As the subject line says, as of a couple days ago my download speed dropped to 40KB/s. Before then, it was around 1MB/s. Using speedtest, it said I had 26 ms ping, 1.2-ish mbps download, and 3.32 upload speed. I'm 100% sure our internet plan does not consist of lower download than upload speed, so does anyone have any idea if there's anything I could do about this? I mean, I can't even load a low quality youtube video while watching it at this speed, and that's just pathetic.

ultraline series3 model 9100em
I seriously doubt it's the router though because if that was the case, my upload speed and ping would be bad as well. Instead it's just my download speed.

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dgreenuk wrote:
Hi,
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Download and upload speed issues

Hi I am new to the forum and I am having problems with my broadband speed I get approx 6.8mb download speed but what appears to be happening is when I surf the net the speed is 6.8mb but the problem is when I download the speed drops to max 2mb can be as low as 0.6mb does anyone know why this would be happening, I have read on the forum that you should keep your home hub on 24/7 must admit haven't been doing this usually turn it off when no one is in the house. The other issue is my upload speed is poor only get approx 0.3mb when I was with O2 before I changed to bt in the summer I was getting 1mb upload any ideas how to improve this

hi thanks for getting back in touch we have the old type of phone socket does not have a test socket
speed test result: download speed 7.10mb upload 0.33mb ping latency 39.00 ms
these are the speeds when i surf the issue is when i download the speed plummets to 2mb. and why is upload only 0.33mb when o2 on same line was 1mb
1. Best Effort Test: -provides background information.
Download Speed
7.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
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0.33 Mbps
0 Mbps
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Upload speed achieved during the test was - 0.33Mbps
Additional Information:
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Major download speed issues as of 2 days ago

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