Major issue on HomeHub 5, confirmed on 2 separate ...

I had a HomeHub 5 that was having the wifi freezing issue but only on one device, for those not aware of the problem it is when a device connects to wifi and works for a specific period of time and then all data will suddenly freeze although wifi is connected with a full signal strength, data transfer can only be resumed by turning the devices wifi off and on again at the sacrifice of any downloads you had going.
I had experimented with wifi channel selection, wifi broadcast mode (802.11ac 1300mbps / 802.11a/n 300mbps) I then performed a factory reset of the Hub which didnt fix the issue and then subsequently formatted and factory reset the MacBook which also didnt solve the issue.
At this point I presumed a faulty Hub so had a new one sent out by BT, I now have the new hub installed and proceded to start some heavy downloading to test the connection and I managed to get it to freeze within 5 minutes thus bringing me to the conclusion that the Hub 5 is having some major issues with its firmware.
The old Hub 5 was on a newer firmware updated at Xmas which ended .1.6 the new one is on the firmware version prior ending .1.4
If I connect my Hub 4 to the Hub 5 and use that as an access point and disable the Hub 5's wireless then the freezing disappears and I can do really heavy downloading with no problems so I know its not a problem with the MacBook's wifi.
Other people have reported similar problems but with iPads and other devices so I know its not a case of me being unlucky.
I know that this is a firmware issue as opposed to a hardware issue because I was fortunate enough to be on the Hub 5 trial and the initial firmware that came on the Hub 5 when it was still in trial was fantastic, really fast to connect and no freezing at all, my freezing issue came near the end of the trial when they rolled out the public release firmware I did report my findings at the time but unfortuantely it was too late for it to be fixed.
I shall do some further experimenting before I return my old Hub 5 to see if setting it up as an access point and using another hub for DHCP hosting still has the same issue, if the wifi works fine with it as an access point then it could potentially lie in the DHCP part if it still exhibits the problem then the problem lies in the wifi part of the firmware.
I shall keep the forum updated with my findings and hopefully the moderators can forward my findings back to the firmware team to get a fix out pronto as it appears quite a few are suffering with this.

To set up an old Hub as an access point these instructions work on Hub versions 2,3,4,5
>Disable the wifi card on your computer/laptop as you dont want to change settings on master hub by accident.
>Power on old hub but do not connect to phone line just plug it into the wall and connect an ethernet cable from this to your computer.
>Navigate to 192.168.1.254 on your browser this will bring up your hub configuration page.
> Goto Advanced - Firewall - Configuration - Disable.
> HUB 4 AND 5 ONLY: Goto Advanced - Home network - Smart Setup - Disable.
> Goto Advanced - Home Network - IP addresses - In the IP address box type 192.168.1.10 and then click on DHCP server disable - apply. (Do both steps then hit apply or you will loose connection and it will be difficult to get back)
> Now plug the old Hub into the main hub via ethernet or powerline network plugs and voila you have an access point.
At this point you will have 2 seperate wireless networks broadcasting 2 names (ssid) and using 2 different wireless keys, which itself is not a problem just point your devices at the one you want to connect to and it will work, however now would be a good time to set yourself a nice custom SSID and wireless key that you can remember easily and to do this follow instructions below.
To set master Hub goto 192.168.1.254 in your browser
To set slave Hub goto 192.168.1.10 in your browser.
Instructions are the same for both.
Goto advanced - wireless - and now set SSID - Wireless key to a custom choice, if you are using the same SSID and Key for both hubs make sure you set the same security type or devices may not be able to connect to one or the other.
My reccomended set up if you are temporarily substituting the Hub 5 wireless signal with another hub is to set both with the same SSID and Key and then disable the wireless on the Hub 5 until BT issue a firmware fix for the firewall, this will then save you having to set up all your devices again when you choose to use the Hub 5 wireless again, make sure you disable both wireless bands on the Hub 5 when doing this.
I hope this helps.

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