Major Issue: VPP Managed Distribution & Apple IDs with no credit cards

Hopefully someone from Apple can advise on a temporary workaround for this issue, or when the problem will be resolved. If anyone else has experienced this issue with Managed Distribution using the VPP Token, and has a workaround, I'd be very grateful.
My set-up
OS X Server running on Mavericks, MacBook Pro
Using managed distribution via Profile Manager with the new VPP Token, I am successfully able to push FREE apps to my staff and students. However, problems occur when pushing paid apps. If I try to push a paid app to a staff Apple ID it's fine, because most of the staff have credit cards on file. The issue arises when pushing paid apps to student Apple IDs with no credit card.
This is a real issue, because we have purchased the app already, and technically it is 'free' to whomever we push the app to in our organisation. What has also happened is when apps have gone 'free' (promotions etc) we have been able to 'buy' them at their free 'price' via VPP, but when trying to distribute them using Managed Distribution (the only option available for free apps) it classes them as 'paid' and requires a credit card be attached to the Apple ID also.
Managed Distribution for our organisation, seemed to be the perfect solution, in that we could keep track of which members of staff and students had which apps and also have the ability to revoke them. Unfortunately because of the requirement for credit cards for VPP enrolled Apple IDs I am unable to distribute any paid or 'gone free' apps.
I imagine that as more organisations turn to Managed Distribution using the token, as it is still only early days at the moment, more and more people will realise that it is not possible. I suspect many people will be yet to test it out, but for the moment it doesn't work :-(

Hey there MrsStephenson. I was just getting on here to post a similar question regarding the new Managed Distribution. We are experiencing a similar issue with Paid App Distribution but even if we add a card to the Apple ID we are trying to push to it still doesn't work. I am glad to hear we are not the only ones out there with issues regarding Managed Distribution so far as I know the more folks running into problem the more traction this will get.
I have tried so many different methods of setting up devices and I just can't get it to work. Oddly enough about a week and a half ago it started working for about an hour or so on one of my devices I was testing with (iPad Mini Retina WIFI) but then quit working shortly later when I got out and iPad Air and tried again.
I have been working with AppleCare Enterprise Support/EDU Support but so far they have not divulged much information to me. Just about the only bit of information I have received from them is as of right now they don't have any work arounds but they have had a few more of this type of problem popping up.
It was odd in that when I first got my licenses and started implementing devices it was working fine. Then, out of the blue the apps stopped automatically downloading to the devices and I had to start selecting the Push Apps option in Profile Manager to get it to work. Then eventually it quit working all together and now only free apps will install.
I hope more people start reporting/coming forward with this issue as I know that should help expedite Apple to come up with a solution. I have about 20 iPads sitting in my cabinet that people are waiting for out in our shop and I can't do anything with them until I can distribute the apps to them.

Similar Messages

I got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer availabe"..how do i fix this issue?im from singapore by the way

i got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer available"..how do i fix this issue?im from singapore by the way

If it is longer available then you can't get the app on your phone.

HT204088 I can't create an apple ID for not using credit card. How can i create an apple ID with no credit cards ? Thank you.

I read the supporting article. But those pictures were old. Also the format had changed. I can't create an Apple ID with no credit cards? I got no credit cards. I am just a secondary student and how can I have a credit card?

Follow the instructions on this page exactly : http://support.apple.com/kb/HT2534 i.e. select a free app and click on 'create Apple ID' when 'buying' it (it worked for me yesterday).

HT2534 How to create Apple ID with out credit card information?

How to create Apple ID with out credit card information?

Try following the instructions on this page : http://support.apple.com/kb/HT2534

Can i make apple id with out credit card on ipod

can i make apple id with out credit card on ipod

Yes. See:
Create an iTunes App Store account without a credit card

Can you retrieve an Apple ID with just credit card and phone number details?

My partner, a self-confessed technophobe, has had his iPhone for 18 months - it was set up by his mobile network provider (Orange UK) whose customer support has been worse than useless, keeping him on hold for around 2 hours so far and cutting him off twice. He's only just bought his first ever computer, at the same time that his iPhone stopped working, before he had time to back up any of his songs, apps etc. He's just got a replacement iPhone from our local Apple Store but there's no way he can restore his previous purchases as (what he thought was) his Apple ID... isn't.
Because his old phone had v3 software, he apparently never had to input his Apple ID - only the password. Presumably Orange set him up with an Apple ID (but didn't give him the details) as the only email address he's ever knowingly had isn't recognised as a valid Apple ID. Try to reset the password by email and the Apple ID system isn't clever enough to spot an unrecognised email address, advising a new password will be emailed with no email ever arriving (not even in junk mail). (Incidentally, I tried to reset the password on an Apple ID I know isn't valid - my work email address - and it still appeared to have sent a password reminder by email, rather than pointing out the ID doesn't exist!). Attempting to reset the password by answering the security questions results in the answers being incorrect, which they're most certainly not. Since he got his original iPhone, he's purchased hundreds of songs on iTunes. He's clearly been sent receipts somewhere, but we have no idea where.
Apple Store staff are, as usual, brilliant, trying their very best to help, but their hands are tied when it comes to iTunes support, which they tell me is operated as a separate company in its own right (they don't even have access to them by telephone, and iTunes support refuse to talk to me or my partner on the phone).
iTunes support is sending us around in circles, offering up the same tried-and-tested advice time and again, which we've told them many times does not help. They continue to issue the same advice even after sending them a frustrated email headed "PLEASE READ OUR PREVIOUS EMAILS BEFORE RESPONDING!".
I've tried, in vain, to contact iTunes support again about this (they even closed the support ticket even though the issue isn't resolved), and have had no response.
There must be some way Apple can locate my partner's Apple ID if supplied with his credit card details, mobile phone number, billing address and examples of recent purchases? We've already provided this information to iTunes support but, once again, it's fallen on deaf ears and we've had no response from them.
Can anybody help us get to the bottom of this? As it stands, he's spent a fortune on hundreds of iTunes songs and apps which he is legally entitled to download, but which he can no longer access, and iTunes support isn't very supportive.
(Incidentally, I recently switched allegiance from 100% Microsoft products to 100% Apple and I'm mightily impressed with their regular customer service, but iTunes support is a completely different animal.)
A million thanks to anyone who can help!

Follow the insrructions here:
Create an iTunes App Store account without a credit card
Note, usually you can't change to a no-payment method but can create a new account that is onlyy good for free apps.

HT4484 I let my grandson open an apple account with my credit card. He has been charging a little to much and I would like my credit card removed from this account. I do not know the apple id or password. How do i proceed?

I let my grandsn open and itunes account with my credit card. I want to remove my cc# from his account. I do not know his apple id or password. How do I proceed?

I would say let him fess up and give him a chance to mend his ways, but there is at least one app that goes for $900 (according to another poster's request for a refund). You may end up $1000+ deeper gone.
Change the account number which will close the current links and freeze/prevent charges under the old number. As I understand it Apple gets grumpy when charges get rejected, and you need to jump through hoops to get a payment method reattached.
Yes this is a grumpy answer.

How to setup Apple ID with no credit card?

I've tried setting up an Apple ID account for my daughter with no credit card and it won't let me. I followed the instructions in http://support.apple.com/kb/ht2534 and when I do "None" is not an option. I only want my daughter to have access to free apps to be safe for now. Are there ways to put restrictions on an Apple ID so the user can only download free apps?
BubbaGee

You have to ender the instructions from the App store. If you enter from theiTunes store you can't select the None option. Also, it has to be a new account.

How can I create Apple ID with out credit card there is no option on it when I create

When i create an Apple ID without credit card there is no option of none then how can I download apps

ITUNES WITHOUT CREDIT CARD
If you want to create an Apple ID without a credit card then this article will help you http://support.apple.com/kb/ht2534

Can i have 2 apple ids in one credit card?

I have 2 iphones and 2 apple ids and i'd like to know how to handle both with just one credit card

Only one Apple ID can be associated with one credit or debit card account.
Do you have a link that verifies that this is Apple's policy?
I ask because I have two different Apple IDs; one that I use exclusively with my US iTunes/Mac App Store account and the other that I use with the Apple Online Store and they both use the same US bank card. Based on my personal experience, your statement to the OP is not true.

Number of Apple IDs under One Credit Card Number

I am setting up iTunes accounts/Apple IDs using the same credit card. It worked for three accounts. It will not process the fourth. Can only so many Apple IDs be assigned to one credit card?

Only one Apple ID can be associated with one credit or debit card account.
Do you have a link that verifies that this is Apple's policy?
I ask because I have two different Apple IDs; one that I use exclusively with my US iTunes/Mac App Store account and the other that I use with the Apple Online Store and they both use the same US bank card. Based on my personal experience, your statement to the OP is not true.

Install Mavericks without associating my Apple ID with a credit card

Hello,
I am changing to a new laptop and as part of that action I am thinking to up from OS X 10.6 to 10.9. I have an Apple developer account since long time, also a working Apple ID. However I have never used the App Store (and frankly don't intend to do it).
So I opened the App Store for the first time. I have to sign in to download Mavericks. If I use my existing Apple ID, it says that the account needs to be associated with App Store, and then proceeds to query my credit card information.
I have no intention to transmit my credit card information to the Apple / the App Store. I have read various conflicting posts on the net saying that there is a way to specify "None" as a payment type (others claim that this option doesn't exist or require that I create a new account).
On my screen I can only choose between VISA, MasterCard, American Express, ClickAndBuy, and Maestro.
How can I, as of 19 Feb 2014, download and install OS X 10.9 without providing credit card information to Apple?
Thank you,
h.h.

itemState wrote:
So there is no way to install Mavericks without creating a credit card based account with Apple?
What happens if I retrieve the installer from a colleague that already runs OS X 10.9? Is the download specifically associated with his identity?
Yes, and it is a violation of the license terms as well.

APPLE ID WITH NO CREDIT CARD

Hello,
I've had a Apple ID but haven't "reviewed it" or downloaded anything.
I was wondering if I could activate it using no credit card so that I can download only free apps.
Thank you

See: http://support.apple.com/kb/HT2534

Setting up VPP Managed Distribution

I was able to successfully setup VPP, download my VPP token, and upload my VPP token into OS X Server 10.9.1 Profile Manager service. Next I opened Profile Manager in Safari, found that the appropriate Apps are listed in the left pane, so then I open the Users tab, select the user that I want to send the app. Under the VPP Managed Distribution section of that User's About tab, it states "Not Enrolled" so the email address has been properly filled out for the user, therefore I have the "Send email invitation" button available to select. The problem is, it doesn't do anything.
I keep receiving the following errors in the log:
Feb 5 23:15:11 mini.local devicemgrd[420]: [0x7fcaaf100040/<DMDevicemgrd:0x7fcaa9702760>] -[DMDevicemgrd sendPendingEmailNotifications]
Feb 5 23:15:12 mini.local ruby[97740]: SCNetworkReachabilityCreateWithAddress[Pair] called with invalid address family 1
Does anyone understand why my users are not receiving the "email invitation"?
Thanks!

The fully qualified host name is atlanta-mini.local, only internal. The correct ports for Profile Manager have been opened through the external router according to: http://support.apple.com/kb/ht5302
And even your question of "does the mail server you are trying send to trust your server as an unauthenticated relay?" indicates that I should have known that before. But yet none of the documentation by Apple shows what is required for VPP Managed Distribution. Therefore no the mail server that it is trying to use does not trust my server for unauthenticated relay. Sorry a little frustrated that Apple would release a new feature inside Profile Manager and not include a single page dedicated to setting it up or using it. I found one document describing the process, but doesn't dictate the requirements: http://images.apple.com/business/docs/vpp_business_guide_en_Oct2013.pdf
Now does any email account need to exist on the server for it to be able to send? Or does it just use the SMTP protocol directly to attempt to send? What if you don't have control over the mail relay server? Should you setup the Mail services in Mail in order to allow this relay services?
Thanks!

How can i pay on the apple store online with two credit cards, with two different billing addresses

I will be greatful if you could answer me this question...
How can i pay on the apple store online with two credit cards, with two different billing addresses?
I know that you can use two credit cards to pay an item but the problem is that i can only put the billing address of just one of the credit cards, and since the two cards are from different people (my parents) i can't do it. They live in the same place so i don't know if i should just put one of the billing address.
Thank you.
PS. I don't know if this is the right community to ask this, sorry if i'm wrong.

On the Apple Store "Payment & Pricing" page it states:
Using more than one payment card
You can also combine payment methods to pay for your purchase. Choose from the following combinations of credit cards and Apple Gift Cards:
Credit card(s) - up to two
Apple Gift Card(s) - up to eight
Apple Gift Card(s) + one credit card
During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card.

Major Issue: VPP Managed Distribution & Apple IDs with no credit cards

Similar Messages

Maybe you are looking for