MAJOR itunes and ipod problems

Ok I bought a brand new ipod shuffle today but I already had itunes installed.I installed itunes yesterday and placed some music in the library so it would be ready for today so I could transfer the music straight across.So itunes was working fine and I really got into the software.Today I eagerly plugged in my ipod shuffle and waited for something to happen but nothing did.I double clicked on itunes and even though it booted up the background was totally transparent I could just make out the fonts.An error message came up saying that the software needed to run my ipod wasnt installed correctly and that I needed to reinstall.
I have spent all of today reinstalling all Apple components,trying to find any information that will help on this site all to no avail.The shuffle is charging but itunes is completely knackered.Even with a fresh install the menus are transparent and it just will not connect to the shuffle.
After reading some posts on here it appears that there is a problem with the latest itunes software which doesnt help me at all.As a last resort I might try and find an older version of itunes can anybody help me with that please? Also can anybody help me with my problem or shed some light on it?
If I cant get it to work im taking the thing straight back.This is the first Apple product I have ever bought and its certainly going to be the last im well annoyed.

Thanks to everybody who tried to help me out. Despite installing an earlier version itunes still wouldnt work properly.It slowed up the computer and the itunes background was totally transparent with only text barely showing up. No matter what version I tried everytime I plugged in the shuffle it still said that the itunes software for the ipod was not installed correctly and I needed to reinstall.
After hours spent trying to make it work by uninstalling and reinstalling intunes and quicktime ive given up. Quicktime also had the same problem when booted up as the menu screen was distorted so apples software just doesnt work. The item has been sent straight back for a refund...
<Edited by Moderator>

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If you have trouble again after doing the fresh reload -- especially if it's soon after you do it -- you may have a hardware issue with the phone, such as faulty flash memory or a processor chip that's failing. If that's the case, you'll want to consider your repair/replacement options at that point.

Problems with Downloading iTunes and iPod software to my computer

Just got my iPod...I continue to get the following error message when trying to download iTunes and iPod software to my computer: "Error 1406, Could not write value InstallDir to key \Software\Apple Computer, Inc.\iPod\AppPaths. Verify that you have sufficient access to that key"
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This is helpful...thank you. I have learned that I need to acquire administrative privileges in order to install the software, as I am trying to install the software on my company's laptop (don't have a computer at home). Do you know of a way around this?

Accessibility of iTunes and iPod for Blind users

In any of the updates to Itunes or Ipod has the ability to use the product by the Blind been considered? Being a Low-Vision/Blind user I think accessibilty has gotten worse instead of better. This is not just an Itunes on Windows Issue. Itunes on the Mac barily works with VoiceOver
In 7.0.X here are a few things that broke.
1. The Album flipping view mode cause Screen Magnifiers to have problems with Overlay and the Album art is not magnified.
2. No way to navigate the Itunes store if you are totally blind. Why not just let us browse it in Internet Explorer or Firefox and then download afterwords into Itunes.
3. Standard methods for navigating Menus, Tree Views (source list / playlist side) do not work always and some times have very unexpected results.
There are very easy ways to fix this. As you are updating the application make sure that each control or widget gets its own MSAA information. On the Mac side make your developers actually follow your own standards for accessibility even if it means rewriting the program. Well they are at it they can fix most of iLife and Pages.
Now onto the Ipod 3g 4g 5g and the Nano 1g and 2g, These devices with some practice can be used by a blind person if they are setup correctly by someone sighted. Thats all well and good except if you just went out and bought a shinny new 80gb Ipod and now don't know how to navigate it. Well the solution to this is actually very easy. Durring startup it could play a quick set of clicks to let a blind user know it is doing something. Then once it is up and running the menu system could playback via the headphones recorded speech files stored in directory already on the shinny new Ipod. Something like "Main Menu" "Music", the user slides their finger around the wheel one spot to the right and "AudioBooks" and so on. Now your question comes to artists and genra's and Album titles. This could be a feature of the new ITunes 7.1.x where when you are syncing your Ipod it goes to the iTunes store and gets the appropiate audio files needed. or using the Very Nice Apple TTS makes the files on the fly and stores them. You say this would use up space on the Ipod, well yes it would and you could make so a sighted user could turn it off until the iPod resets or they if they are really cramped for space could remove the directory with the sounds in it, but restoring the iPod would put these features back in place. These features have more use then just for the blind, who are highest population for buying audio content be it Unabridged audio books, CD's, or from online sources. Once these features are out in the general public and touted as be available you will have the busy business traveler to the jogger using them, epecially when it is not appropriate to take your eyes from something else, like driving. A driver could just reach down and touch the iPod and press the menu key and here "Music Menu", "PlayLists". Now we click the center button and our drivers heres "Gym Workout" clicks the wheel around to the right and heres "Peaceful Drive". He/She press the play button and heres "Playing, Peaceful Drive, 15 items in list" now this next part whould need to be toggleable on and off, while the iPod is cueing up the song it could say the song name and artist but this could be distracting.
Now if you really got brave with this project you could just add the TTS (Text to Speech) program into the Ipod. It would probably only take as much space as the new games you are selling for the 4g 5g and nano's. I know the Ipod has enough processer power. If it can play compressed video it could be executing a speech synthesizer in the background. With the dropping cost of the iPod I can see you may have to make this an add-on. That would be fine but include like a ten-day trial period with each new firmware update and have it on by default. This way allowing the user base to have time to see what it can do for them. If this is the choice then it should be a very inexpensive addon. Like in the $40 range. With the very extinsive userbase of Ipod's out there the Return on Investment should be very quick. if just 10% of the 300,000 blind people in the USA bought it, that equals 30,000 times $40 equals $120,000. This is not including the Learning Disabled, general poplulation, and people in foriegn countries who would love to have the stuff read it them. Now back to the blind, currently the devices made for the blind that are "accessible" cost from $400 and up that can play digital content not burned to a CD. So, if this was made for the Nano 2g a blind person could spend $200 on the device and $40 on the speech after the ten-days are up or they are coming close. The are still ahead by $160. Now if the person is a eclectic listener like my self then I would buy the 80gb unit at $350 and add the speech for $40 and have all the space I needed for my music, books, and my recordings I do with the Belkin recorder.
Another feature that should be looked into is the ability to play Daisy Content from Recordings for the Blind and Dislexic http://www.rfbd.org This is the new style of releasing text books to those you can not read regular print. They are stored on a CD in mp3 format with a encryped index. Now this type of thing is not a problem since you already have support for your own and Audible's digital rights management in iTunes and adding another method would not be that hard. An iPod Nano 4gb could hold 6 to 8 books for a Grade School, Middle School, High School, or College student. That would be greate, one small device to play content and no worrrying about what Cd the chapter is on or where you put the CD's, and not having to carry around a CD player just for the books. Also an iPod has become common place enough to not be notices.
Shawn,
This will be cross posted to my blog and to the Ipod Forum here. My Blog is located at http://wizardwlf.spaces.live.com

My goal is not to directly influience Apple. I am trying to influiece you the customer to write feedback to Apple, if not on your own behalf, for your family member who is blind/low vision, a blind co-worker at your office, a friend of a friend even. Apple will see my one comment in feedback and say he is just an extremist and being it is just one comment just ignore it becuase their are much cuter things some marketing person wants them to do. They may just respond with use the Shuffle it doesn't have a screen. Why should the blind be limited to 1GB of space?
So here is your chance. Talk to your friends who use the Ipod/Itunes, talk to the manager at your local Apple store, tell them all to think about what they could do with a talking iPod, let alone the accessibility this would give the blind.
The Mimico Kid wrote this in the iTunes Windows Forum
Shawn,
I did a quick search of the Apple web site and found a fair bit of information on accessibility issues for the Mac OS X operating system in general (you might want to have a look here if you're interested) but couldn't find anything relating to iTunes for Windows in particular.
Since Apple has set up these forums for users to help one other with their problems, there isn't much we can do as far as acting on your suggestions. You might want to submit your comments directly to Apple by filling out the forum on this page: http://www.apple.com/feedback/itunesapp.html .
All the best!
I wrote back:
Yes that is a pretty advertisement page for the Tiger Accessibility and for the accessibilty of the hardware.
But what is missing is the same page for iTunes and iPod. Those two products which right now are Apple's Hot market. They do not even train the sales staff in the Apple Stores to use and demonstrate these features to a parent / spouse/ child of someone with a disability.
VoiceOver is great in the finder and terminal and mostly works in Safarie and Mail. It mostly works in system dialog boxes but forget AppleWorks, GarageBand, Microsoft Office. The ProTools folks are actually working on making that program work with VoiceOver even better.
My best recommendation to anyone on this forum who is a Mac User. Use SearchLight to find VoiceOver. Now read some of the documentation to get the gist of how it works. Once you have done this, Start VoiceOver and turn off your screen. Try using the keybard commands you just learned or even the ones you think you know in iTunes. You will find it extremely hard to navigate.
Shawn

ITunes and iPod updater won't recognize iPod

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Hello,
I too am having this exact same problem. My iPod nano was working perfectly until this "latest update" Since I installed that update my itunes and my ipod updater will NOT recognize my iPod. I am getting all the same error messages as you.
I have done EVERYTHING recommeded in the support pages. Reinstall, uninstall, install, reboot I've done it all a hundred times. I have over 5 pages of support documents I printed up and I followed them to the T. I have 10 different USB ports including 3 2.0 USB ports. My windows recognizes the iPod instantly, but the updater will not.
I 'm starting to think it's a problem with the update software.
Please, if anybody has any advice other than "www.apple.com/support/ipod" please post something. I have had my Nano since October and never had a problem with it and I really, really miss it right now.
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Everything worked perfectly until the latest iTunes and iPod 'upgrade'. Since the upgrade both iTunes and my 60MB video iPod are useless. On the iTunes side, everytime I try to enter the iTunes Store, I get a 'network connection reset' error (access to all other Apple web site locations works OK). On the iPod side, at least 75% of the stored podcasts cause the Ipod to crash and reset (same files played perfectly before the update). At first I thought my iTunes problems were caused by my not accepting having Apple poll the contents of my Music Library looking for missing cover art (so they say). I finally gave in, but still no luck getting into the iTunes store. Can someone give me the appropriate links for restoring iTunes and the iPod firmware to their 'pre-update' status (i.e. rolling both back a rev.)?
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

Now that iTunes 7.0.1 is out, let's see if it helps!
http://www.apple.com/itunes/download/
eMac Mac OS X (10.4.7)
Unfortunately that did't work either. Strange I can access all other Apple web locations as well as any other web site, but not the iTunes store. I wonder if they've put some new security features in V7.x that is causing the problem. My internet access is via satellite so there is considerable latency. I wonder if this is raising a flag some place. Based on past experiences, trying to get help from Apple is an exercise in futility so I don't even bother any more.
I swear that they are going to keep tightening the screws with DRM and other foolishness to the point where not even paying customers will be able to use the online services. For example, I've been trying to access the Music Store to pick up an episode of a TV show that I missed. A quick web search turned up at least a dozen bit torrent feeds for the same program. If I can't buy it, I'm left with few options.
Another posting to this thread suggested I go back to V6.0 via the installation disc that shipped with the iPod. Unfortunately I can't find it, but even if I could, Apple would be relentless in trying (forcing) me to come up to the current rev.
I recently retired and bought my first iMac and iPod and junking my Windows computer and Creative MP3 player. I figured, going 100% Apple would insure worry free computing for the duration, at least that's what the commercials would have you believe. I now see why the Apple user is a kid and the PC user is an older man. When I was the age of that kid I could have better tolerated the frustration.
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

HT201210 my ipod will not shut down both itunes and ipod have frozen. I have restarted but no change

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"how do i get my itunes and ipod contents that i've downloaded and bought onto my new laptop?"
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If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. You can read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPodCopy Mac and Windows Versions
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
"When i sync my ipod it wants to erase all my songs"
When you get the message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Don't uncheck Sync Music it will be unchecked by default when you choose the manual setting: Managing content manually on iPod
You can also use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes 7 installed hold down the Control and Alt keys (or Shift + Ctrl keys in older versions). This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer: iTunes 7 Keyboard Shortcuts for Windows
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for a reasonable outlay.

Skipping songs on itunes and ipod. Know why?

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Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
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Due to a divorce all my music is on my iTunes and iPod. I had to buy a new computer and want to transfer my Library to the new computer. How can I do this without using an external drive and use new computer just like I do the old one? Thanks.

Due to divorce, all my music is on my iTunes and iPod. I have had to buy a new laptop and want to transfer the library to the new computer before deauthorizing the old one. I dont want to have to use an external drive every time I want to listen to my music. How can I do this and have the same basic iTunes setup as before? HELP!

You might consider itunes match for moving CDs you've copied into your itunes library if you dont have a way to use home sharing.
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Some features I would love to see in iTunes and iPod

I love iTunes and iPod. For me they both have worked flawlessly. As good as they are, I would love to see a couple features added.
I would love to have iTunes and my iPod sync the songs that the iPod played since its last updating into the song count in iTunes in orer to have a more accurate idea of my most listened too songs.
I listen to an online radio station that uses aacPlus streaming, I would love to see iTunes support aacPlus streaming.
and last of all but not least of all, in addition to the EQ presents in the iPod, i would like to have an actual EQ with 7 frequency areas that one can adjust asccording to their taste and an actual setting called loudness that adds that extra bit to the punch of the sound.
I'm not sure if this is the right place to write for wishes such as I have mentioned above, but I guess that I have to have a place to start somwhere so here it is.

"I would love to have iTunes and my iPod sync the songs that the iPod played since its last updating into the song count in iTunes"
It does already do this... unless you use manual updating. Under auto updating, tracks played on your iPod should up the count in iTunes on your next sync.
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MAJOR itunes and ipod problems

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