Major iTunes problems

Lately I've been getting the message :
"Could not complete the Music Store request. The
Store may be busy.
Check your internet connection or try again later"
I can however search for things. Just can't view the home page. Also get this message when I log in or vote on iMixes. Any ideas?
Also, on two different computers and operating systems Mac and PC I've been gettting freezes? Can't scroll down, can't click on any cd titles or band names for links? what is going on?
at home I'm using iTunes 6 on a G4 powermac dual 1.25/ OS 10.3.9
at work I'm using iTunes 7 on a Dell Pentium 4 with Windows 2000
It's pretty annoying.

Hi Paul,
can't help you, if its only to say that i have allready 3 days that message and i was near to reinstall itunes. but i see that i am not the only one.
so probabely its because of the ADC on itunes see the following link:
https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/login?appIdKey=D430FFC 413E782A1BC8652AD1966805E50820CD871C8F86F7151628F0291F620&path=/cgi-bin/adconitu nes.pl
apparently there are some videos available on itunes but only for apple devlopers, and that might be the problem.
it seems that it needs a long time to download the video movie.
let us be patient…

Similar Messages

Major iTunes Problem.. Please help me!!!

A few weeks ago, my iTunes suddenly crashed. I uninstalled it, then reinstalled it, but the agreement terms pop up for one minute, then suddenly disappear. It's preventing me from getting onto my iTunes and updating my iPod. What can I do?? I need major help please
-Kaitlyn

The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
If that still doesn't help, then try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.
Hope this helps.

Major iTunes problems - freezing, crashing

I'm having major problems with iTunes (OS 10.7.3). I was running iTunes 10.6 and I downgraded to 9.2.1 to see if that helped but it didn't; problems in both versions. Essentially, iTunes hangs or freezes with a spinning beach ball quite often, during the following operations:
- determining gapless playback
- converting to mp3
- syncing to my iPod (it will often say a file is damaged and can't be transferred; this includes songs I've downloaded from the iTunes store)
- sometimes for no apparent reason, i.e., in the midst of playing a song when I'm not even using my computer for anything else
Occasionally, the freeze is so bad it locks up my entire MacBook Pro and I can't even use force quit—I have to hard restart my computer to get it to respond again. This happens every time I try to convert a song to mp3, for example.
I've tried a lot of things, none of which have seemed to resolve the problem. Things I've done:
- trashing my entire iTunes library and rebuilding from scratch by re-adding all the songs and re-syncing to my iPod
- downgrading to 9.2.1
- starting both versions of iTunes in safe mode (problems still happen); I believe I've gotten rid of any 3rd party extensions but happy for suggestions to the contrary if some are hard to find
- deleting songs that iTunes seems to have a particularly hard time with (though I'd like to be able to listen to these some day, of course!)
- constant checking for software updates in hopes of a fix...
Anyone had a similar problem and managed to solve it successfully? I like to listen to music a lot so having iTunes out of commission and being unable to sync anything new to my iPod without major fights is making me a little crazy. Thank you!

Alright, so on my laptop I got my library to work on the D drive, but guess what. My 40GB iPod won't be recognized by the computer or iTunes but i don't really care about that iPod. My 60GB iPod is recognized somewhat but iTunes says something like "the iPod cannot be read... blah blah blah... you should restore your iPod." I am to the point of refusing to restore my iPod because I did that a few weeks ago for my desktop computer and I had to wait a full 36 hours for another non-Apple program to recover the data on my iPod because iTunes wouldn't sink it. No wonder I don't want to restore my iPod. Please someone help me!

Major iTunes problem! Need Help!!!

I have completely cleaned out my iTunes library and all music files on my iPod, but it still says I am using half of my iPod storage. (8.79 out of 19 GIGs) I have uninstalled, re-installed, rebooted, shut down and still every time I plug in my iPod, it reads half full. Can anyone tell me how to get my meter back to zero?

Just run the iPod updater. One of the choices is to restore it back to factory defaults. That should wipe the drive. Then you can run the updater again and install the latest version of software for your particular iPod.
I had the same problem once before, and that took care of it, lickity split!
Good luck,
Mike

Major iTunes problems- please help

Okay people, here's a good one for you. On my desktop I have the latest iTunes version, software, and all that jazz. When I hook up my 60GB iPod or my 40GB iPod iTunes locks up and refuses to sync my iPod. I have had this problem for quite a while now. Anyone have any suggestions? Now I have another problem. Since I cannot use my desktop I backed up my 11GB library to 3 DVDs so I can transfer my library to my Sony Vaio laptop. On that laptop I uninstalled iTunes from the C drive and installed the latest 7.3 iTunes on the D drive so I would have enough space. I finished restoring the first disc and then put in the second. A message popped up saying there was not enough room on the C drive for all of the music. What in the ****? I installed on the D drive! So then I looked at the shortcut icon's properties it said it was located on the C drive. I then did the 'explore' thing and it said iTunes was on the D drive. So according to the laptop iTunes is in two different places. Does anybody know what the **** is going on and can you please help me?
intel core 2 duo Windows Vista
intel core 2 duo Windows Vista

Alright, so on my laptop I got my library to work on the D drive, but guess what. My 40GB iPod won't be recognized by the computer or iTunes but i don't really care about that iPod. My 60GB iPod is recognized somewhat but iTunes says something like "the iPod cannot be read... blah blah blah... you should restore your iPod." I am to the point of refusing to restore my iPod because I did that a few weeks ago for my desktop computer and I had to wait a full 36 hours for another non-Apple program to recover the data on my iPod because iTunes wouldn't sink it. No wonder I don't want to restore my iPod. Please someone help me!

Major iPhone Problem

Hello,
I'm having a major iPhone problem!!!
My phone crashed yesterday and wont turn back on or charge since then. It will start up with the apple logo and then the screen goes dark, will only stay on for about 30 secs. It's an original not jailbroken or anything like that. iTunes won't recognize it at all, I tired resetting it, hard resetting it, a different cord, basically everything and NOTHING works!
Please help! Thank you!

try doing a hard restart - hold home + power until the phone shuts down... then connect it to your puter.
you may have too many things running in the background on the phone... i have heard fetch & push can drain your battery like you experienced... i don't use them, i get my mail when i open the application.

3.1 update, major audio problems!

so i updated to 3.1 today and just noticed some major audio problems:
1. when I answer a phone call I can't hear anything through the ear piece, but the caller can hear me. i can only hear them when I put them on speaker. same thing with voicemail.
2. the ringer works when I get a call, but text, voicemail and email chimes/tones aren't audible at all.
3. the built in speaker no longer works when playing iTunes music, YouTube, or games. i can only hear audio when plugging in headphones.
all my settings are the same as before the update, but despite adjusting the volume controls/rocker none of the audio settings are working properly. i also reset/restarted the phone (home + sleep buttons) a few times, but no use. what the he'll is going on?
Message was edited by: d.c.1

I've got the same thing- from the speakers, no ring tone, games don't have speaker audio, no email or text audio-- except with the earphones. iTunes music plays thru the speakers but not games or afore-mentioned items. l've never had a problem before. also reset and restored- still the same.

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage - I´d like to add an EMail account on top to my mobile number. My password will not be accepted!!!???

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

When I connect my iphone to my mac it says itunes will not work with my iphone cause it needs version 10.6.3 itunes,. problem is i have no idea how to down load that to my iphone when my mac will not connet to it cause it nees the down load help please

when I connect my iphone to my mac it says itunes will not work with my iphone cause it needs version 10.6.3 itunes,. problem is i have no idea how to down load that to my iphone when my mac will not connet to it cause it nees the down load help please

Ive got the same problem, just got my iphone unlocked, and they told me to sync it to itunes to get it permently unlocked, well everytime i plug my iphone in it says; it wont work as it needs up dating to 10.6.3, which i have already updated, but still doesnt work, so how can i get my phone unlocked?

Itunes problem with windows Vista

ok i bought my touchsmart tx2 1025 with windows vista ultimate 64 bit and well i ve noticed that ..well since this is my third time i exchange this computer and i noticed there was a problem with the speakers when i was playing music that anytime during a song i would get this distorted sound like when u put a lot of volume in ipod headphones that it sounds like a crack. Well that happened in my computer even with low volumes.
However I played two times the same song on itunes and two times on windows media player.
Every single time on itunes the sound came as if the speakers were about to blow... like a crack..
Every single time on Windows media player it never sounded like that.
So i am pretty sure its an itunes problem. Does anyone know how to fix this.. i would rather use itunes than windows media player but i really hate the sound it makes sometimes because it shows about 2 to 3 times during one song.

It's possible that the song your playing does indeed have a little audio distortion in it, some media players are capable of filtering it out in a silent way, others play a beep, hence with one song I have, if i play it in windows media player it goes on and then for a split second theres a beep, iTunes doesent seem to do it, so instead of filtering out the missing data, it plays it.
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Using iMovie 7.1.4 on an iMac w/ Snow Leopard; HD video imported with a Firewire cable transfers fine, but audio arrives with major static; problem persists w/ different cameras

Using iMovie 7.1.4 on an iMac w/ Snow Leopard; HD video imported with a Firewire cable transfers fine, but audio arrives with major static; problem persists w/ different cameras & Firewire cables; source DV tape has no audfio static.

I forgot to write down my computer specs:
iMac 27 Mid 2011
2.7 GHz Intel Core i5
4 GB 1333 MHz DDR3
AMD Radeon HD 6770M 512 MB
OS X 10.9.2

TS1967 My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of th

My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of the artists, all of the dates and all ratings data.
I had a large part of it backed up on DVD's but it does not want to recognise them either?
Any tips?

Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David

When trying to launch facetime on mac, a message drops down that says "unable to verify email because it is already in use by another Apple ID". The mac tech things it's an itunes problem. Anybody?

when trying to launch facetime on mac, a message drops down that says "unable to verify email because it is already in use by another Apple ID". The mac tech things it's an itunes problem. Anybody?

You need to select the "Manage My Account" link and not the "Reset Your Password" link. Once you use the "Manage My Account" it will ask you to log in and in there you should see which email addresses are verified.
Manage My Account Direct Link: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/31/wa/directToSignIn? wosid=UqdNjJEj36wU900BTj4Hw0&localang=en_US
I'm thinking this may help as well. http://www.cultofmac.com/100524/imessage-supports-multiple-addresses-and-selecta ble-caller-id/
Which is what I'm trying to do with my iPad and iPhone.

Adobe Captivate 8 projects published to HTML 5 shows major loading problems and stops

Adobe Captivate 8 projects published to HTML 5 cause major loading problems in most browsers(IE 11, Chrome v. 35.0, Firefox v. 31). Loading… (screen)
The view stops after a while and only the Loading… (icon) can be seen on the page.
Is this a known problem with Captivate projects published to html5 and is there a way to fix it? What is wrong?
Test the html5 version of this project at: http://kurs.dokker.no/captivate/
and see for yourself what happends.

I changed the Preferences/Project/Start and End Preloader % to 25 and published the projects again. The course: http://kurs.dokker.no/captivate/elev/
stopped like before on one of the first slides, loading… screen like before in IE11.
In Chrome v. 37.0 the course worked badly, would not run, sound missing and buttons not working.
In Firefox 31.0 the course worked to a degree even if the program was advising to use another browser for this content.
In Opera 23.0 sound was missing and else working as bad as IE.
All this testes is done on a PC using Windows 8 connected på internet via ethernet, download speed: 66.57.
I would like to use the HTML5-format since it has a cleaner view than swf-files that appear to be jagged, but there is a lot missing before Adobe Captivates html5 publish is where it needs to be. Her are the complete html5 course and here are the swf based course for comparison.

Major system problems, hanging up at startup.

I'm developing some major sytem problems with my G4 Mac. It all seemed to start with a jumping cursor and then a dying mouse. I could not get the Mac to startup with several trys. It wouldn't even start up off of my external drive. I would get the first four icons in the upper right hand corner of the screen and the it would hang. I tried all of the usual fixes- permissions, disk utiliy, Disk Warrior, zapping pram. I finally started unplugging external items and getting back to original Mac- switching the firewire port in the back of my Lacie external drive helped for awhile, but now I'm getting the jumping cursor again and fearing I'll get a hangup again. Any ideas on how I can solve this problem? If not, can you point me somewhere for instructions on how to reinstall the system software? I have already installed a clean system on my external drive. Once I reinstall all of my apps there, and get it running properly, can I move all of that to my internal HD somehow? My original system disks for this computer is Jaguar 10.2 if that helps.
Thanks for your help,
Dick Skover

Dick,
Some observations and notes.
Have you tried using a different mouse, or changing
the port it is plugged into?
Yes, I tried and am using a inexpensive Logitech optical mouse. The one that came with the computer seemed to get very eratic and then not work at all. I did try plugging into different ports and that didn't make a difference.
How did you upgrade from Jaguar 10.2.x to
Panther 10.3.9?
I upgraded the simplest way, I guess. I had read about more complex ways to do it at the time Panther came out, but also heard you could do a simple upgrade. I don't remember the exact steps I used. Boy, this is way more complex than my original Mac in 1984.
What size is your Hard Drive, and how much space is
available? I should say I have quite a few applications.
My HD is 75 Gig with 17 Gig available.
Is your installed RAM original or added?
Yes, it came installed when I purchased it: 1.5 Gig
In one post you wrote "My original system disks
for this computer is Jaguar 10.2..."
I heard something back when Panther came out that the fact I started with 10.2, didn't allow me to do certain things like archive and backup.
But in another, you wrote "Yes, my original
Panther disk and then updated everything via
Internet."
Please clarify.
When I decided to install a clean system on my external HD I just used my Panther 10.3 disk- I didn't go all the way back to 10.2
"Yes, Disk Warrior found some problems, I don't
know exactly what they were."
Were the errors corrected? Have you rerun Disk
Warrior, to see if they are indeed repaired?
Actually I ran DW today again on the internal HD and it came up with a couple of problems that it said it repaired. Should I keep running it until it doesn't indicate any problems?
A couple other things you can check.
Open System Preferences > Accounts > Your Account >
Startup Items.
Is there any item in there that you are not familiar
with, or did not put there yourself?
Yes I did try that- I had a repair person come in to help me. He did point that out and we deleted items that didn't need to be there. What he suggested did help for a week, but the problem came back. I called him again, but he said the only thing left to do was re-install.
From the Utilities folder, start Activity
Monitor.
Select Active Processes.
Watch for whatever process is hogging %CPU.
Yes he ran activity monitor also- there didn't seem to be programs hogging the processor although we deleted those that look familiar.
I also have a question about the title screems that pop up on start up. In the past I used to have several things being checked as it went through the process, now I get welcome to Macintosh and that's it. I seem to remember indications that Macaroni was running, but no longer see any of that. I do have Macjanitor also and thought that one of those automatically runs at startup?
I will run pseudo daily, weekly and monthly tasks now. Is this something that Macjanitor does, or should I run the maintenance scripts periodicaly?
ali b

Major iTunes problems

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