Major Keyboard Issues

This past semester I spilled some soda on my laptop and it got inside my keyboard and I had to replace it.
My computer just went out of warranty so I made the repairs at home with a friend who knew what he was doing. We took computer apart, cleaned out the sticky from the coke and put in the new keyboard. The problem I am having now is that the column of keys "9 o l ." work only intermittently. (A few of my arrow keys too.) I don't think it's a hardware issue because they will work every so often, usually for the first few minutes after re-opening the clamshell.
I have to keep the keyboard viewer open all the time now and do a lot of typing with my mouse. Does anyone have any idea what could wrong and how I can fix it with out a whole lot of damage to my very limited budget?

as louie sugestted, the problem is at the flat flex cable connector. you are not getting a reliable connection at this spot. louie has recommended cleaning the cable and the connector to eliminate the possiblility of contamination. If that did not work then I have this question for you. did you remove the zif locking bar at the connecter during disassembly? If so it may have been reassembled a bit to the right or left of it's original position.

Similar Messages

Major Keyboard Issue!!

I've been using the Logitech S 530 keyboard for mac until I just bought new one. When I tried to hook it up via bluetooth the keypad was unresponsive, except the keys around the key "I" which move the cursor and the "I" key acts as the clicker. It's almost like some sort of numlock is on but there is no numlock feature. I also have has this issue with the old logitech keyboard, except it was the number pad which controlled the cursor. I can't find if I accidentally turned on some sort of keypad lock thingy, but the weird part is when I completely uninstalled every logitech piece of software that is on my computer, the keyboard, and mouse [which I still want to use] are responsive and they don't let the new keyboard function. I know the apple keyboard works because it lets me type in my password at login, but as soon as I'm logged in that weird tracking thing comes on and I have to use my old keyboard. Please help.

You may wish to cross-post over in the Bluetooth Keyboard/Mouse Forums/.
In the meantime, check your Bluetooth & Keyboard settings. There is also a Bluetooth tab in the Keyboard settings.
Also, check out the following:
Bluetooth Tips-the keyboard section.

Major performance Issues after upgrading to 10.9.2

Hi,
I have been having major performance issues almost preventing me from using the computer at times. I suspect I don't have enough memory to run Maverick as the computer was great before I upgraded.
If any experts or people with ideas for me to speed up the computer, please respond. If you think the only way to improve performance is add memory or revert back to a previous version of OSX that I have a backup for, let me know.
Here is the info on my system, thank you in advance!!
Hardware Information:
          MacBook Pro (15-inch, Late 2008)
          MacBook Pro - model: MacBookPro5,1
          1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
          NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C1021) - Uptime: 3 days 21:20:10
Disk Information:
          Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    :c (disk0s2) / [Startup]: 249.2 GB (67.82 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-868
USB Information:
          Apple Inc. Built-in iSight
          Apple, Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Fitbit Inc. Fitbit Base Station
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Configuration files:
          /etc/sysctl.conf - Exists
          /etc/hosts - Count: 29
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.LaCie.ScsiType00 (1.2.0) Support
          [not loaded] com.cisco.nke.ipsec (2.0.1) Support
          [not loaded] com.leapfrog.codeless.kext (2) Support
          [not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) Support
          [not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
          [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.39) Support
          [not loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) Support
          [not loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) Support
Startup Items:
          CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
Problem System Launch Daemons:
          [failed] com.apple.wdhelper.plist
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.SwitchBoard.plist Support
          [running] com.fitbit.galileod.plist Support
          [loaded] com.google.keystone.daemon.plist Support
          [loaded] com.leapfrog.connect.shell.plist Support
          [loaded] com.microsoft.office.licensing.helper.plist Support
          [loaded] com.timesoftware.timemachineeditor.backupd-auto.plist Support
          [running] com.zeobit.MacKeeper.AntiVirus.plist Support
          [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.CS5ServiceManager.plist Support
          [running] com.brother.LOGINserver.plist Support
          [running] com.google.keystone.agent.plist Support
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist Support
          [failed] [email protected]
          [loaded] com.macpaw.CleanMyMac.helperTool.plist Support
          [running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
          [running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items:
          Google Chrome
Internet Plug-ins:
          o1dbrowserplugin: Version: 5.3.1.18536 Support
          Google Earth Web Plug-in: Version: 7.1 Support
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
          OfficeLiveBrowserPlugin: Version: 12.2.9 Support
          AdobePDFViewerNPAPI: Version: 10.1.9 Support
          FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 Support
          DivXBrowserPlugin: Version: 2.0 Support
          Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.201 - SDK 10.6 Outdated! Update
          iPhotoPhotocast: Version: 7.0
          googletalkbrowserplugin: Version: 5.3.1.18536 Support
          QuickTime Plugin: Version: 7.7.3
          AdobePDFViewer: Version: 10.1.9 Support
          GarminGpsControl: Version: 2.6.4.0 Release Support
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
          Dashlane: Version: 2.4.0.55923
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support
          Move_Media_Player: Version: npmnqmp 071705000010 Support
          WebEx64: Version: 1.0 - SDK 10.6 Support
          Picasa: Version: 1.0 Support
3rd Party Preference Panes:
          Flash Player Support
          Flip4Mac WMV Support
          Growl Support
Time Machine:
          Skip System Files: NO
          Auto backup: NO - Auto backup turned off
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               2%          SystemUIServer
               1%          diskimages-helper
               1%          mds
               0%          Google Chrome Helper EH
Top Processes by Memory:
          94 MB          Google Chrome
          59 MB          GoogleSoftwareUpdateDaemon
          57 MB          Google Chrome Helper EH
          52 MB          Google Chrome Helper
          39 MB          Finder
Virtual Memory Information:
          40 MB          Free RAM
          499 MB          Active RAM
          481 MB          Inactive RAM
          465 MB          Wired RAM
          7.33 GB          Page-ins
          502 MB          Page-outs

The performance issues are due to third party software. Mavericks at the minimum requires 2GB's of RAM but I don't think that's the issue. And you can upgrade RAM anytime.
MacKeeper should be uninstalled. It does far more harm than good.
Do not install MacKeeper: Apple Support Communities
Uninstall instructions > how to uninstall MacKeeper
249.2 GB (67.82 GB free)
Keep an eye on available disk space.
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space. Less can slow your Mac down.
You also need to uninstall CleanMyMac > How To Uninstall CleanMyMac
Third party so called Mac cleaning utilities are not necessary on a Mac. Your Mac runs maintenance in the background for you.
Mac OS X: About background maintenance tasks

Frustrated with HP lame reason for not repairing a keyboard issue

I recently called HP about a keyboard issue, where a the backspace key popped up and became detactched from the keyboard because the small latch broke under normal use. HP asked me to send the notebook back to them for replacement of the entire keyboard. When it got there, the case manager called back to tell me that they would not fix the keyboard because there was evidence of something being spilled on it. Although I don't recall any major spill on the keyboard I didn't deny that coffee drops may have reached the keyboard, nontheless that is not their concern and does not relate in anyway to the problem I resported to them. Yet HP refused to replace the keyboard and sent back as is. I must mention that the machine is functional and the spill has no effect on the operation of the machine. My frustration is with the broken key which affected my use of the keyboard.
In spite of my appeal to the case manager and customer support, they insisted that it's against their policy to fix the keyboard because of the spill evidence on the keyboard.
I am wondering if anyone else had a similar experience with HP service and particulary how they handled my service call. I am not accepting HP's lame reason for not fixing my keyboard and I was not happy I could nothing about it. I however use several HP products in my SOHO environment and this support incident left me with a bad experience.

Hello andanderson,
Sorry to hear about the troubles you have had with your laptop and with support. I am going to forward this to the appropriate team for review. Someone should be in contact with you shortly.
Since this is a forum and we have no contact information for you, just your user id initial communication will be made through the forums private message feature. Please be on the lookout for a private message in regards to this issue.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

Hp envy 14. Keyboard issues.

hey all,
ive been having an issue with my hp envy 14, with windows 7. This forum seemed the most relevent, as its a keyboard issue.
So whenever I turn my laptop on the keyboard is non-functional, so I turn it on with alt f5 I believe, this gets the key board functional, I can at this point type in my user password. Next as I type in my password, the capslock button has reversed itself, so when my keyboard shows caps on, caps is off and vice versa. Also, sometimes when im using my computer, it switches between recognizing caps is on or not.
I recently wiped the laptop, so I believe the issue to be internal.
This is frustrating to put it lightly, any help appreciated.

Hi @czrom
Welcome to the HP Support Forums!
I understand that you are having trouble with your keyboard. I am happy to help. Please post the full product number abd operating system so I can find the correct support pages and drivers for you. Since you mentioned that you just wiped the machine it is likely that some of the drivers are missing.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

MacBook Pro 13-inch Mid 2010 using Mac OS X 10.8 Keyboard Issues.

Good day ASC,
I have a MacBook Pro 13-inch Mid 2010 upgraded to Mac OS X 10.8. It now has keyboard issues. Keys F4, 4, r, f, v, caps lock, space bar, and directional keys left and down do not work. I've been looking into the problem thinking it could be a software issue. Can anyone help?

Welcome to Apple Support Communities
You need to install the Windows support software in Windows to make it run properly. You have to download and install these drivers in Windows > http://support.apple.com/kb/DL1630?viewlocale=en_US&locale=en_US
After installing them, I recommend you to look for a newer GPU driver

Keyboard issue in Macbook Pro

Hi,
I have a 15" MacBook Pro and today it developed a keyboard malfunction...the keys around the 'w' key (a, s, d, e) also insert a w when pressed with anything but the lightest touch...probably a bit of dirt or something in the keyboard, is there a way of getting the keyboard out to have a look? or other suggestions as to why this happens? it's very irritating!

I too have an issue w/ my Macbook Pro keyboard (2nd time since I've owned it) although this one isn't quite as severe as the one reported.
I started noticing over the past couple of weeks that when I type, I start hearing this odd "click" sound every once in a while. As I started to pay more attention to it, it appears that every time I hit the letter 'E', it sounds like the plastic beneath the key is loose or breaking (?). They key itself feels loose and I'm worried that its going to pop off. (this has happened on my Dell Inspiron a few times and its been an annoying issue ever since as it regularly pops off now).
Is this something covered under Applecare? (my previous keyboard issue was a couple of dead keys including the spacebar that required a new keyboard).
Also (side question), when I go to the concierge page to setup a time to visit an Apple Genius, there's GUEST and MEMBER login. Is Member login for those who have Applecare? If so, then what would the member number be? The Applecare agreement # doesn't seem to take.
Thanks,

Anything new with keyboard issues in XP

read alot of posts but doesnt appaer to be anything new on keyboard issues in XP. works for awhile then nothing.mouse does work. i dont have an old keyboard around i can use. was hoping it was something to do with XP settings.
any word ?

I seemed to have the same issues other people were reporting: USB keyboard would disconnect every five minutes or so, would sometimes re-connect by itself, would other times freeze and require re-plugging. The mouse would usually keep working even when plugged into keyboard. This would happen on all USB ports. It was most noticeable in Windows (through Boot Camp and through Parallels), but it would also happen less noticeably in OS X. In OS X, it would often recover without re-plugging, but errors would show up in the Console logs. It seemed to get worse the longer my computer was on.
Turned out, for me at least, to be a faulty keyboard. Although I tested the keyboard on another computer and it was fine, on the Intel iMac it had the disconnection problem. I repaired permissions, verified the disk, reset PRAM, restarted in Safe Boot, but nothing helped.
I called Apple about it. They replaced the keyboard under warranty, and since then (about two weeks) the problem has not occured once, in OS X or in Windows.
If you haven't done so already, I recommend thorough troubleshooting. Disconnect all other peripherals other than the mouse and monitor your logs in OS X (open Console under Utilities) to see if USB errors come up. Boot into in Safe Boot mode by pressing Shift on start-up. If the error still comes up in OS X, as it did in my case, then you have a valid problem you can call Apple about. If it happens only in Windows, unfortunately it might be harder to make a case since Boot Camp is beta software. When you call Apple you can desscribe all the testing you already did.
(are you still under warranty?)
20" iMac Core Duo Mac OS X (10.4.6)

Textfield and keyboard issues

I have been hitting wall figuring out keyboard issues.
- As I have been experimenting, you can not do select on texts unless the text is input type. Please correct me if I am wrong. This actually invokes the virtual keyboard. Is there anyway to disable the virtual keyboard?
- When you tap on dynamic and input text fields and try to type something, the texts will become 200% bigger. What's explanation behind this? Any way to keep it normal?
I really appreciate if someone can help me out here. Thanks in advance.

Update:
- Just tested. To avoid text become bigger 200% go to Anti-Alias option and choose "Use Device fonts". Alternative, you can use TextInput component too.

Major streaming issue!

Hey Guys,
I am having major streaming issues with my Macbook and Apple TV. Here is a detailed overview of my setup.
Netgear 802.11G Router
SSID off
WEP 128 Bit hex key
DHCP
Wireless devices
Powerbook G4
Macbook
Apple TV
iPod Touch
XP laptop
Wired device
XP desktop
All these devices are able to access the wireless network fine - and have no problem connecting to the internet.
Apple TV is running SW 2.0 - I don't know if the same issue would have occurred in SW 1.0 as I did the SW upgrade on it straight away (getting close to a system reset though)
I am able to see the Apple TV in iTunes 7.6 and have all the details of my Apple TV.
When I try to play any of "my movies" I sometimes get an error saying can't recognize file type or something along those lines - or it just gets stuck on a black screen with the buffering "spinning gear" winding till the Apple TV goes in to the screen saver.
I tried on many different resolutions but it did not fix the issue.
The same thing happens with TV Shows and Podcasts - haven't tried YouTube just yet.
I am able to play movie trailers though both standard definition and high definition.
Another thing to mention is the load up of the Apple TV is very jittering and stutters.
The thing that makes me wonder is I ran it on another Netgear G router network earlier today and everything went fine - and I was able to playback videos that I am not able to do now - which kind of makes me look at the network - but the fact that HD trailers load almost instantly and play fine makes me think perhaps Apple TV? The fact it doesn't load smoothly concerns me.
Any help would be greatly appreciated.

I just removed Apple TV from iTunes and cleared an connections in "Computer" tab of Apple TV and reset everything - still the same issue.
Apple TV loads very jittery and it doesn't load video files to playback - but it does playback music and movie trailers. I am guessing it has no problems with the trailers as that is not something that gets accessed via the Macbook. Really starting to think this could be a bandwidth issue know, just weird that it was all hunky dory on another G network! Besides all my laptops get full reception where the Apple TV is situated and I can't think of any interference in the position that it is in.
Any other ideas people - don't want to have to shell out for a base station just right now.

Ibook g4 keyboard issue

I have an Ibook G4 that was purchased in Jan 2005. My 90 day phone support has dissolved however the laptop is still under hardware warrenty for 180+ days.
The right side of the spacebar sticks and is really annoying. How do I go about getting a replacement part from apple? I can't seem to find any other method to contact them other then phone and then it costs $49 for them to talk to me.
Thanks.

Amy welcome to apple discussions board.
I believe that within one year from the day of purchase you can still add apple care. that extends the technical telephone support from 90 days to 3 years and warranty from one year to three years.
I believe if an apple tech agent identifies your keyboard issue they can set it up for service. that means that you have to pay for any hardware replacement plus labor and shipping cost (both ways).
an alternative would be to contact an apple authorized service center, like CompUSA. hope that was useful. good luck and feel free to post back if have more questions.

When opening safari i get a message that says major security issue please contact apple immediately suspicious activity might have been detected. what is this and how do i get rid of it so i can use my internet?

when opening safari i get a message that says major security issue please contact apple immediately suspicious activity might have been detected. what is this and how do i get rid of it so i can use my internet?

A misleading and malicious popup. Launch Safari with the Shift key held down; if that doesn't work, temporarily disconnect the computer from the Internet.
(121307)

[Possible] Major Privacy Issue in Safari 5 - URL Autofill

From what I read on the Apple site, the URL autofill compares what you type to your history. However even if you delete your history, the autofill still comes up with sites that you visited in the past. If I delete my history, where is this info coming from? Seems to me that this is a MAJOR security issue if you're not the only person using the computer.
EDIT: Im seeing all sorts of random URLs popping up in the URL window when I type random letters. Is the URL bar also being used as a web search? (And if so, which search engine does it use for this?) I was under the impression it was only searching your history.
At first I thought these random sites being suggested were sites I have visited in the past and forgotten about... in fact a lot of them seem like sites I would have visited.
Its just so odd how random the results seem. Not just front pages come up, but pages a few levels deep on any given website. Strange thing this is to me.
Message was edited by: Frozo

I'm hoping someone will figure out a way to disable the URL history suggestions. It's totally annoying. I'm used to typing in the first few letters of a bookmarked web page to jump to it quickly. Now if I type some letters, I'm inundated with suggestions from keywords in my history, while the actual URL I'm trying to get to is buried beneath a list of other pages that have nothing to do with the page I'm trying to visit. Totally frustrating. Maybe it's good for some, but a way to turn it off is a must.

MacBook Pro 10.4.11 keyboard issue (beaten path??)

When my MacBook Pro starts up or wakes up, some keys, specifically q,w,e,r,t,y,u,i,o, and the left Shift key, don't respond. The duration of the problem is quite unpredictable; a few minutes to maybe up to 30 minutes. If I wait long enough they become responsive eventually. When I bought it in 2007 I didn't have this problem. I think it started ~1 year after the purchase.
From googling I found out that many MacBook Pro owners were having similar problems. These are mostly with version 10.5 and many people seem to agree that this is a Leopard-specific issue, but I've also seen a few people complaining about similar keyboard issues with 10.4. I also found out that Apple released some sort of a keyboard software update to fix these problems. However, that update requires 10.5, and mine is 10.4.11.
This week I finally took my computer to the Apple store and showed it to a 'Genius'. He said he was not familiar with this problem, and when I mentioned the keyboard software update, he hooked up some sort of cable and ran 10.5 on my computer, but the computer in that state didn't find any keyboard updates (at least that's how I understood his explanation). Therefore, he concluded that this is a hardware problem and that the machine needs a repair.
Now, I don't question the Genius' superior knowledge to mine, but I still can not believe it's not a software problem. If it is hardware problem, how come it occurs always/only after the computer wakes up? Is it coincidence that the symptom is so similar to the known software problem?
Message was edited by: jcjcjcjc

I'm having a similar problem although I am not trying to upgrade my version. Certain keys don't work on the built-in keyboard: delete, space bar, caps lock, quotes-apostrophe key...I have to use the "keyboard viewer" to use these particular keys. My adapter is connected to the computer, but the problem persists.
Can anyone please suggest troubleshooting for this annoying problem? It has been like this for about 2 weeks now.
Any suggestions will be appreciated!

New Z70 Keyboard issues

Hi all, I have recently just purchased the new Lenovo Z70 laptop and it arrived a few days ago. Everything about it seems fine except the keyboard, it works but only just you have to really push hard and very central for it to register me pushing keys, as such trying to type anything takes years and is unbareable. Has anyone else experienced this? or know what is causing it?

I also have very similar keyboard issues. I bought the laptop beause it has all the things I want (epescially 17 inch screen & NON-GLARE screen which is crucial to usability.) But - I feel like this laptop has been ruined because it 100 percent slows down my work due to the keyboard problems. I'm a very fast typist and have never had a keyboard slow me down until now, and the slowdown is huge. I thought that my fingers would get used to whatever new touch methods are required after 6 weeks but it hasn't happened. I end up with a big problem on the letter c --- half the time it appears twice and sometimes it doesnt appear at all. Then there are the passwords that dont work for several times beacuse the keyboard is not registering the correct keystrokes. And sometimes I dont catch what it has done to my text , with bad consequeces. All my emails are unfortunately in an account that is labeled as my domain name with a .om after instead of .com because of the problems with the 'c' key that I didnt realize until much later.
I'm not able to describe the intensity of the issue sufficiently, so just would have to state here that because of this keyboard issue, this is the worst laptop I've ever bought unforunately. I can't understand how such a great item would be shipped wiht the primary user interface (keyboard) so effed up. I attribute some of it to posisble requirements of the keys themselves to get touched only in certain directions in order to regiister a keystroke. But that doesn't explain the duplicate keystrokes I often see.
In summary - I wish I had stayed with Dell. I thought I'd go with Lenovo this time and this keyboard thing makes me frustrated that I strayed.

Major Keyboard Issues

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