Major problem with my Creative Zen Touch 20gb pla

Question

I seem to be having some serious problems with my player - the scroll button no longer works, and the right-side buttons (Back, Play/Pause and Forward) all malfunction as well. The main issue is the scroll button - this no longer works at all, and without this function the player is essentially useless in all modes other than 'random' - as I cannot scroll down to choose songs by album, artist, genre etc. Even in 'random' mode, the functionality of the player is negligible - I cannot fast forward a track, as if I hold down the 'forward' button it automatically skips forward to new tracks without the chance to play one of them.
This is not the first time I've had a problem with this particular model - I've had complaints before on this forum about an earlier player I had (same model), a different problem but one that was never fixed - through my own error I misplaced the receipt and was unable to have the player fixed (it was within warranty at the time), so I had to pay ?50 for a replacement - to find that this player is now essentially broken as well has left me disgusted, in honesty. Details of the earlier problems with my former player are at the following link:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=5966
As if this wasn't enough, I actually experienced problems with my newer player almost from the off - the data folder malfunctioned, to the extent that files I'd placed in there were unable to be removed - eventually I had to format the player, not only losing important data from the data folder, but also experiencing the inconvience of having to spend many hours putting all my music back onto the player once it had been formatted. This was not a massi've issue, more a minor irritance, but again it's left me wondering what the problem is...is this model notoriously poor performance-wise? Three major errors on two separate players, two of them seemingly fatal to the use of the player, inside the space of just over a year is utterly ridiculous, I think.
At this point, I'd like to know what I can do to get a reimbursement on the cost of my current player, as opposed to a replacement - although I have found the performance of the Zen Touch 20gb to be generally very good, I'm not willing to put up with having each new replacement fail within a year of receiving it. I have lost all confidence in Creative providing me with a player I can rely on, to be honest.
If anyone could point me in the right direction with regards to finding out how I can go about receiving a refund on the price of my player, I'd be very grateful.
Thanks in advance for any help.
Simon O'Brien

Answer 1

Simon, this is actually a common problem with the touch. Mine did it about a year after purchase, so I was safe to open it up and fix it. It is actually a really simple fix and is due to a loose connector. I know alot of other people on nomadness.net were having this problem, so I posted a solution here. Hope this helps!
http://www.nomadness.net/modules.php?name=Forums&file=viewtopic&p=42838