MAJOR problems with ITunes

I got hit with a virus 3 weeks ago so I bought a portable harddrive, backed up what files I ould and totally reboot the computer back to factory standards.
Then I installed better security (Mcafee total protection 2011), scanned everything (turned out fine) and then copied the files back to my computer.
Windows media player had no issues whatsoever, in fact it workes better now than it ever has, however I have had to download ITunes 3 times now and it still will not work properly.
1) It says: "ITunes cannot browse album covers on this computer" in Cover Flow mode even though the album covers show up in other views
2) It only brought in a small portion of my music files
3) It made multiple copies (sometimes 2 sometimes 3) of the songs it did add
4) It didn't recognize albums so for several albums (and several album collections) I have the songs scattered all over the place, and again with multiple copies
What is with Apple that they can't design a media player that works properly??????? A friend told me that I should just upload my songs directly to ITunes but when I have done so in the past and there was an error it's a ***** to fix in ITunes, sometimes ITunes even refused to accept the corrections I gave it
I really hate ITunes but I have an IPod so I need it...thus the question becomes, how do I get ITunes to behave properly? I need it to convert ALL my music files so they can be played with ITunes and on my IPod? How do I get it to display the album covers in Cover Flow like it used to just 3 (LONG!!! :-) ) weeks ago?
Please tell me there's an easy way to do this. If I have to go and manually re-add the remaining music and manually rearrange the information already in ITunes I will go nuts!!!!!!!!!! That's waaaaaaaaaaay too much work
I have Windows XP on a Dell Dimension 3100 that was purchased in April of 2006.
Please someone help me save my sanity :-)

Tried it again, doesn't work. I deleted, uninstalled and shredded every ITunes and Apple file I could find, deleted and removed all the McAfee I could find and reinstalled ITunes.
I figured out why it wasn't converting all of my music (need to ignore the direction on the reinstall to find all the MP3 and AAC files, open ITunes and import the "My Music" folder) and why it was making duplicates (because for some reason there were duplicates on my computer)...got that sorted but it STILL won't browse album covers when less than a month ago (before the virus) it was doing so.

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SEVERE, MAJOR Problems with ITunes Video Playback on 64-bit Win7

So I got a new rig (ASUS G74SX running 64-bit Win7 Home Prem) after I figured my nearly 5-year old HP Pav dv9500t running 32-bit Vista Home Prem had put in good years of work. In using ITunes on the Vista system, I never really saw problems with its player on video podcasts.
Completely different story on the Win7 machine. Aside from all the other problems noted with ITunes itself (not the player) in this forum, there is this:
1. When something like UAC occurs, the video clip runs in the player, but the video is frozen (like a photographic still) while the audio continues to run on normally. Workaround: minimize then restore the player window, then the video part of playback returns. Of course that gets annoying doing that multiple times after a while.
2. With one video podcast (for example, The Young Turks podcasts), while the audio again continues normally, the video track lags unbelievably. The video appears in slow motion. The viewer risks a headache from vertigo if the viewer continues watching slow motion video unmatched with the normal audio.
At first I considered the possiblity that it was related to a 5400 rpm hard disk drive, which came with the new machine and I would not have normally have not bought myself, but I had someone buying it for me (my HP system only had 7200 rpm drives...what is ASUS thinking in letting Best Buy do a performance markdown?). Then I played that video podcast with VLC media player, and it absolutely had NO problem keeping up with the video and audio. (Another thing to like and prefer with this player is that you can keep the window on top.)
Seriously, the programming group at ITunes should be ashamed and maybe every member of its group should consider getting another day job. With each revision, ITunes seems to get worse.

My installation of version 10.6.x of ITunes does not have QuickTime.
As of version 10.5 of ITunes, QuickTime is no longer apparently bundled with ITunes, which clearly has its own player. In addition, I have used a minimal install of ITunes. This eliminates the install of the bug-ridden Bonjour service, which was filling up Windows event logs needlessly and crashing from time to time anyway.
Now although I installed ITunes only a few days ago in this new laptop, I did find ITunes in the Programs & Features page and clicked Repair. After the "repair," I played the video revealing the flaws of the ITunes player, and the playback problems were still there. I used the other media player and it played flawlessly.

IPhone4: Major problems with iTunes (latest) on Windows 7 machine.

I've had nothing but issues. I managed originally to get my iPhone to restore as a new phone a while ago, but ever since I have faced endless problems. It will work fine, syncing every day then out of nowhere I will get errors popping up, saying things like 'Unable to sync, internal device error', 'Unknown error occurred', 'A folder was found instead of a file'... that sort of thing.
So then, I am forced to wipe the phone by putting it into recovery mode (as the usual method of selecting recover from the summary screen in iTunes yields the same errors).
From there, I am unable to restore from a backup as no matter which backup I select it says that the backup session had failed (seems that iPhone backups on Windows 7 are pointless).
I then set up the phone as a new phone, install everything again, re-organise all my apps (about 50+ of them) and away I go again. The phone will then work fine for a week or so, then the errors return. Rinse & repeat.
However, this is where things turned to sh*t. Now when these errors occur I am no longer able to restore the phone at all on my Windows 7 PC. I get the same internal device errors after selecting to set it up as a new phone. The size of the visible HDD also then reduces to 4GB (down from 32GB).
So, now every time this happens, I'm forced to go to either my work XP machine and set it up again, or use my father-in-law's Macbook. However, both of these options are not very convenient.
I've tried everything from completely removing iTunes and all Apple software and re-installing (c/o several hours on the phone with Apple support), trying different USB ports (not that that should be an issue since my PC is nearly new) and a different USB cable, however nothing works.
Do you think that the phone itself is truly experiencing some sort of hardware failure when I'm getting the 'internal device error' messages? This is driving me mental.

I see no one has posted, however after much screwing about by myself. I may just have it sorted.
I realised there was some sort of conflict between iTunes/iPhone and my virus software (Avast). I investigated further and found that specifically that the problem was with the incoming mail scanner in Avast, so after disabling that - in addition to replacing my USB cable which was a bit old and tatty - everything appears to be working much smoother. I've had no issues connection my device, and it has been backing up & syncing without problem for the past week.
Now I just hope that this continues.

Having a major problem with iTunes!!

My nan decided to use my laptop as I got a new one and it was better than hers. My old iTunes library was on there and she deleted all the files and the content on both the library and the laptop. She then logged into her apple ID account through itunes but none of her tracks are coming up. She has recently bought songs from her phone using the same iTunes account and it's not coming up on the library. I told her that she could have deleted all her files as well as mine and recent purchases might not even be on there. I don't exactly know what she's done and I think she's completly messed up her account :/
If anyone could help me out with this and whether you need more detail about this as its a bit conplicated and confusing. She doesn't know what she's deleted; she just deleted everything from all the files to make the computer "brand new". She obviously has never heard of a factory reset.
Thanks and I hope you can help!
because i am posting this through my account - the apple product i have selected has nothing to do with this question
she is using a windows laptop not a macbook

Hi saff.tropical,
Happy Holidays! Congratulations on the purchase of your new computer. It's nice of you to pass on your old computer to your nan. If I'm understanding your question, your nan has an older Windows notebook computer, your newer Windows notebook computer, and an iPhone -- is that right?
The first thing I would suggest is that she create a new User Account on the notebook computer you just gave to her. Next, if she doesn't have a backup of her iTunes music library from her old computer, she should create one on an external drive.
Finally, she can copy the music from the external drive to her "new" computer.
I'll include some resources below that will explain this in a little more detail.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Create a new user account
By creating a new user account, you can determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:
Choose Start > Control Panel.
Open "Add or remove user accounts." (If you're using the Classic view in Windows Vista, open "User Accounts," and then open "Manage another account.")
Select "Create a new account" and follow the instructions to set up the account.
Once you create the new account, choose Start > Log Off.
Log in to the new user account.
How to move your iTunes library to a new computer - Apple Support
http://support.apple.com/en-us/HT4527
Before you begin
Make a new backup of your iTunes library or update your existing backup before you move it. Even if you already have a backup of your iTunes library, this step makes sure you capture any changes and makes the process easier.
Migration
If you want to move your library to a new Mac, you can migrate your data from another Mac or a PC. If you are replacing your PC, you might be able to use Windows Easy Transfer. This option might be slower than other options, but it's more thorough.
Use an external drive
If you're using this method on a Mac:
From the Finder menu, choose Preferences.
Make sure that the boxes next to "External disks" and "Hard disks" are enabled.
Part 1: Install iTunes
Download and install the latest version of iTunes.
Part 2: Move any new content
If you’ve used iTunes on your new computer, move your media to a new folder. This will keep anything you added to your new computer separate from your old library. These files can be added back to your library in Part 4.
Move your iTunes Media folder (Mac)
Move your iTunes Media folder (Windows)
Part 3: Copy the iTunes backup from your old computer
To copy all of your media files, including the library file that holds all your playlists and other settings, to your new computer:
Locate the following folder on your new computer.
Mac: Choose Go > Home from the Finder menu bar. Double click the Music folder.
Windows XP: Navigate to \Documents and Settings\username\My Documents\My Music\.
Windows Vista: Navigate to \Users\username\Music\iTunes.
Windows 7 and Windows 8: Navigate to \Users\username\My Music\iTunes.
Drag the iTunes folder in this location onto the desktop.
Mac: From the Music folder to the Desktop:
Windows: From the My Music folder to the Desktop:
Locate the external drive on your new computer:
Mac: On the desktop.
Windows: In My Computer or Computer.
Double-click the external drive icon to open it.
Drag the iTunes folder from your external drive to the Music folder (Mac) or My Music Folder (Windows) on your new computer. The transfer might take a while if you have a lot of content.
Mac: From the external drive to the Music folder:
Windows: From the external drive to the Music library:
Open iTunes.
You've now moved all of your music, playlists, and other information—including play counts and ratings—from your old computer to your new one.
Part 4 (optional): Add back new content
Copy the iTunes Media folder you created in Part 2 into the "Automatically Add to iTunes" folder inside the iTunes Media folder you copied in Part 3. iTunes will automatically import the content.
Use iTunes in the Cloud
If you don’t have a backup of your iTunes library and your old computer is unavailable, you can download past purchases made with your Apple ID through iTunes in the Cloud.
If you have multiple Apple IDs, you might find it easier to transfer purchases from a device after authorizing your new computer with your Apple ID.
If you previously subscribed to iTunes Match, you can turn on iTunes Match once your new computer is authorized.
After you transfer your library
If you plan to stop using your old computer, deauthorize it by choosing Store > Deauthorize This Computer from the iTunes menu bar.
If you used iTunes on your old computer to back up your iOS device, back up your devices on your new computer or manually transfer the backups from your old computer. Learn more about creating and deleting iPhone, iPad, or iPod touch backups in iTunes.
If you used iCloud with your old computer for syncing, set up iCloud on your new computer.
If you will continue to use your old computer, recreate your iTunes library. This prevents an iOS device from seeing the old computer as the new one because of the old library files.
Last Modified: Nov 10, 2014
I hope this information helps ....
- Judy

Major Problems with itunes 10.4.1 and appletv

Is anyone having issues with the 10.4.1 upgrade of iTunes? Specifically, I use itunes to create movie playlists for my appletv, and
today I was trying to create a new playlist; I always add the movie file to itunes, then "convert file for appletv". This is a nice
compression within itunes. But, everytime I highlight the file, click "convert" itunes crashes! I have tried several versions of the
quicktime file, and still.. crash after crash. In the side bar, "converting" appears, but as soon as I touch the mouse, the spinning wheel
of dread comes my way. Any advice? I desperately need to add this file to my appletv for a presentation tomorrow!

Is anyone having issues with the 10.4.1 upgrade of iTunes? Specifically, I use itunes to create movie playlists for my appletv, and
today I was trying to create a new playlist; I always add the movie file to itunes, then "convert file for appletv". This is a nice
compression within itunes. But, everytime I highlight the file, click "convert" itunes crashes! I have tried several versions of the
quicktime file, and still.. crash after crash. In the side bar, "converting" appears, but as soon as I touch the mouse, the spinning wheel
of dread comes my way. Any advice? I desperately need to add this file to my appletv for a presentation tomorrow!

Problem with itunes 5.0

I called HP on saturday to see if they could help me with my ipod. It quit working. HP informed me that there was some major problems with itunes and that was causing my ipod not to work. HP walked me through the process of deleting itunes 5.0 and walked me through resetting my ipod. Now when I try to play the music i purchased in itunes it tells me i'm not authorized and to authorize i need to enter my id and password. When I do this it takes me to the music store to download 5.0. I only have one computer so there is no one else using my account. When I go under advance in itunes there is no button for authorize. Any suggestions? I don't want to download 5.0 again because I don't want to have to start over. I am not happy because of all the money i spent buying music and i can't listen to it.

At this point in time, I can't speculate about the patch, other than Apple is definitely aware there is a problem which they are working to resolve. For myself, I downloaded 5.0 just fine without any hitches, but then the first couple of times I used it, I realized I have no sound/playback. My issue has now occurred with a number of other people, also. Basically, I'm not connecting my iPod to iTunes until I'm convinced that the problems are resolved. No sound is bad enough, but I don't want any of the other issues. My music is safe as I store it on an external HD, but I just don't want to take any chances.
Bottom line, once the patch is released, it might be prudent to wait several days to see if the installation issues with 5.0 start resolving. Keep in mind this is just my opinion as I am another user like yourself.
Debbie

HT4623 updated to ios7 on Sunday - I am having major problems with my phone since - keeps freezing - updated itunes first then backed up my phone to my laptop. Is it worth it at this stage doing a restore?

I updated my iphone 5 to ios7 on Sunday and have been having m?ajor problems with my phone since. It keeps freezing and I have to constantly press the home and on/off switch to get it to restart. I had updated my itunes and backed up the phone before doing the update. I'm getting very frustrated at this stage as the phone is practically useless. Is it worth doing a restore? Bearing in mind that I just tried to do that and got a message to turn off the 'find phone' feature in settings and when I tried to get into settings the phone froze again.

I don't have a good answer for you but reading these forums, it seems that network drives can often cause problems with iTunes like you describe.
Patrick

10.9.3 = major problem with fast user switching

I've found a major problem with the 10.9.3 update with my 27" iMac, you probably won't see it if your on a laptop. I did all the updates in past few days i.e., 10.9.3 combo update, iTunes 11.2.1.
Afterward I noticed a bug when Fast User Switching i.e. FUS. I have 5 accounts but the bug can be replicated with only 2.
I login to userA have some windows open but you can just open a Finder window. Now make the window at least half the with of the screen and move it to the right side of the screen. Then login in to userB and setup the windows the same way as userA. Now FUS to userA and then back to userB. You will notice that the Finder window has been moved to the upper left corner of the screen. This problem happened's to all user accounts you login to except the first account you logged into.
Since I didn't know what update caused the problem I had to use Time Machine to revert to my last version of 10.9.2. I then double checked the for the bug and sure enough everything was working fine. I now was going to install one update at a time and to see which one was causing the bug. So I installed 10.9.3 first and found the bug immediately.
I now know what's happening. When the switch occurs the screen is resized to about the equivalent of a 13" MBP. At this point the windows that fall some ware outside that size get moved to the upper left corner and resized. Then the screen resizes to normal but it's too late, all the window have moved and been resized to fit the 13" screen size.
You can reproduce this effect by going to System Preferences and selecting Display and then select the Scaled radio button. No select the smallest size, say, 1280 x 720. Now select the Best for display radio button again. You will now see all the windows you have open that were too big no moved and resized to the upper left corner. I know why the Mac moves the windows, it's so you don't have any windows stuck off screen.
Now when I say 13" it could be some other size but it's about that size give or take.

Yes, it's when you user Fast User Switching.
Here's snapshot before the screen resized. Ignore the window in the lower right, I moved it from the upper left before taking the screen shot.
I hate to say it but I'm glad I'm not the only one with this bug.

HT1589 problems with itunes after updating..can't locate some of my songs..some have an exclamation point beside them how do i get these songs back in my itunes

I'm having problems with itunes after updating. I've lost all my playlists,,finally played around with it and got the songs back but some have an exclamation point beside them and can't be located. they are songs i've purchased. I'm not very computer literate so this is a major problem. I have spent hours with this. I just want all my songs to play even though I'm not happy that I have to recreate my playlists. It would be so much easier if I knew and understood how to correct this. Has anyone else had this problem and if so..is there an easy way to correct it?

Not sure how this is an ipod touch question.
Perhaps you should post in the itunes forum.

Problems with iTunes 9.1

When I attempt to sync my iPhone 3G with iTunes 9.1 (upgraded last night), I encounter an error (-1450) and cannot copy music or videos from iTunes (Library?) to my iPhone. All my apps are working. The phone works. However my small library of 120 songs and videos will not sync to the phone. All I get is the first song in the list. After that, nothing else.
I need your wise counsel.

I, for one, have not checked the 128-bit conversion option but have still been having some major problems with 9.1. I was already a bit unhappy with 9.0 but now 9.1 is just starting too many problems and should not have been released yet. I usually make sure I have the most updated version of iTunes but this makes me think twice.
My personal problem is that iTunes will not let me add videos to my iTunes library and also will not let my music library sync to my iPod (iPod touch, 64GB).
When I try to view my iTunes video library it just shows a tutorial-esque "Go to iTunes Store" and some other beginner-oriented option instead of showing the movies I have acquired over the years.
I have about 2k songs and they all seem to have been wiped from my iPod.
Update: I just re-started iTunes and it seems both problems have been solved. My videos are finally recognized and being synced to my iPod and my music is finally being re-synced to my iPod. It's VERY annoying that I have to wait for it to re-sync but at least it's working now.
Hopefully for those of you still having problems an update will come to fix these bugs. I had already re-started my computer when I was having problems but re-starting iTunes seems to have helped me.

Is anybody else having problems with itunes (10.6.3.25) and ipod touch (5.1.1)?

Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

Problems with iTunes/ipad2 I'm trying to buy FREE apps and I'm being told my card is declined but I also have more then enough credit on my account! Anyone having this problem?

Problems with iTunes/ipad2 I'm trying to buy FREE apps and I'm being told my card is declined but I also have more then enough credit on my account! Anyone having this problem?

Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps).

Problems with Itunes New Version?

Problems with Itunes New Version?
Here is a copy of the error message. Every Time I listen to a song and it end and I go to listen to a new song the Itunes Freeze up. This is on the New Version of Itunes. I have a Windows 7 32bit 3GB Ram 1TB harddrrive Space
<edited by host>
Thanks,
<edited by host>
Fault bucket 1279649891, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.2.1.5
P3: 4c47745b
P4: e36b
P5: 2048
P6:
P7:
P8:
P9:
P10:
Analysis symbol:
Rechecking for solution: 1
Report Id: 46dfdb3e-99a7-11df-8064-00038a000015
Report Status: 0
Fault bucket 1279649891, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.2.1.5
P3: 4c47745b
P4: e36b
P5: 2048
P6:
P7:
P8:
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: 46dfdb3e-99a7-11df-8064-00038a000015
Report Status: 0

There certainly is a problem with itunes. I downloaded 9.2 and now it won't open. It won't recognize my iphone, either. I uninstalled it in the order recommended by the site, no joy. Deleted a configuration file, no joy. System Restore, no joy. All other software and hardware on the machine is working fine. I call AppleCare AND a local store, either they are completely clueless (which I doubt), or they have no idea how to fix it. I can't even back up my phone, or use the ipod. And since no one at Apple seems to care enough, I'll have to wait until the clamor is loud enough for them to even admit to a problem before I can use the ipod again.

Problems with itunes 8 and ipod shuffle gen 2.

Problems with itunes 8 and ipod shuffle gen 2.
I recently upgraded from itunes 7 to itunes 8 on my windows XP PC. That's when i had issues syncing my 2nd gen shuffle.
When i try to drag songs directly on it, itunes says i can't
I made a playlist and use auto fill. But when I remove it from the dock, it's either not updated, or the new songs are at the bottom of the playlist when they are supposed to be up higher. I end up having to hit auto fill twice to make it sync correctly.
Computer Specs
Windows XP SP3
384MB of Ram (works really good)
USB 1.1 connection
Pentium 4 clocked at 1.285 GHZ
IPOD Shuffle Specs
2nd Generation
1GB (964MB)
Version 1.0.4
unchecked options: open itunes when ipod is attached, Sync only checked songs, convert higher bit rate songs to 128kbps AAC, Enable sound check, Limit MAX volume, enable disk use
All those are NOT checked. Sometimes i enable disk use for seeing the IPOD_Control folder, but either way it still messes up.
Itunes Specs:
Version 8.1.1.10

This is a well-known issue. Apple changed the internal file names used with iTunes 8, which makes the ordering on 2nd generation Shuffles behave differently. There is no good workaround, apart from moving the files with a hand-crafted AppleScript program.
Apple has been silent on the issue, so nobody knows if we'll ever have a fix for it or not.

Problem with itunes and iphoto after time machine restoration

After an apocalyptic type meltdown in my hardrive the other night, I now have a new one. I have restored as much as I had backed up using time machine when I turned my computer back on for the first time. However in iphoto it lists all the different albums I have, but all the photos come up as grey squares. They are definitely on the computer as you can see them in the iphoto originals folder in the finder window.
A similar problem with itunes. My itunes library is totally blank, with no songs whatsoever. However the songs are there in itunes music folder.
How can I restore everything back to normal?
Matt

Look at Q15 here. http://pondini.org/TM/FAQ.html
There are separate sections for iphoto and itunes.
It has to be so complicated because Apple made TM to do too much and be too many things to too many people.. a horse designed by a committee. It has become flakey in later editions.
If you still have the iMac you can move the files directly from the source.. you don't need to use TM backups at all.

MAJOR problems with ITunes

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