Major problems with OVI and 'Helpdesk'

I am having MAJOR issues with Nokia at the moment.  I have been on the phone for an hour to a gentleman who could not understand what I was saying and the problem is STILL not rectified.
The problem is - again - when I use the social networking shortcut on the main screen of my N8, it takes me to OVI sign in.....even though I have already signed in to OVI and clicked on to the remember me.
So Facebook is becoming an out of bounds application as it takes too long and it also happens on OVI maps.
Today I have - cancelled my ovi account and then re-instated it, been shown how to get the ovi shortcut on to the main screen (which I already had!!) I have had OVI repaired on my computer (?) I have been talked down to as being completely incompetent - which maybe I am but the PROBLEM IS STILL NOT FIXED!!!!! I ended up after the hour putting the phone down on this guy and screaming around the kitchen to the immense fright of a carpet fitter!!!!!!
I have downloaded the updates - I have done the restore factory settings - I have syc'd the phone through OVI

Well I didn't get much help in this problem... From what I could tell there was corruption in either the LDAP or the Kerberos directories. I tried making all the servers Standalone and deleting the Kerberos files but it didn't help. I ended up rebuilding all 3 servers and things are running smoothly now...

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    CPU: Intel 2.8GHz LGA-775 Core2 Duo Dual-Core Processor
    MEM: 4 x Samsung 512MB 1Rx8 PC2-5300U (2GB total)
    HDD: Seagate Barracuda 250GB SATA2 (also tried Seagate Barracuda 500GB SATA2)
    COOLER: Intel OEM LGA 775 fan/heatsink C25897-001
    OC: No
    OS: Vista Home Premium 32-bit
    I have been through the BIOS reset procedure several times and pretty much as outlined. As I said before, I could tell that it had taken a reset to the factory defaults, because the power on option had changed.

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