Major sudden drop in infinity speed - bt issue???

Is anyone else having problems? I am on Ingrebourne exchange and just noticed my download speed has collapsed. Getting between 0.5 and 2 megabits. Upload seems unaffected at 9 mbits. Usually pull 36 megabits download speed so I assume some outage with BT. Although service status shows no issues , at least not yet!
Cheers
Wayne

It's back to normal now. Must of been BT fiddling

Similar Messages

Sudden drop in transfer speed

I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?

1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,,

Please help cure sudden drop in BB speed

Hi,
Following the advice of a BT Openreach engineer I recently installed a new Home Hub 3 modem - the engineer was upgrading my old phone socket to a new 'dual' ADSL/Phone socket and installing new cabling to the telegraph pole outside our property).
Initially I was getting very good BB speeds (for this area) of around 4-5 Mbps however a week ago the speed dropped overnight to about 1.8 Mbps, with many web pages taking significantly longer to load - ironically BT pages seem to take the longest now.
I reset the modem with the hope that the speed may pick up again but 5 days on and the speed is still only around 1.93 Mbps. I ran the BT Speed Test using the following computers (one at a time) connected directly via ethernet cable to either the HH3 GigE socket or the regular Ethernet socket:
MacBook Pro
Samsung Notebook
MacBook Air
iMac
Mac Pro
I also ran the same test using WiFi to include iPad and iPhone - same speed results. Nothing else was connected at the time of the tests, not even the phone.
It seems the problem isn't my computers but the modem as the speed coming into it from the exchange is pretty high - 7.26 Mbps.
Any help or advice on how to get my BB speed back to what it was previously would be greatly appreciated.
Chris
my speed test results:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 16:22:50
Downstream: 7.094 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 22.0 dB
Line attenuation (Down/Up): 34.7 dB / 20.0 dB
Output power (Down/Up): 19.8 dBm / 11.9 dBm
FEC Events (Down/Up): 0 / 3
CRC Events (Down/Up): 6981 / 64
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 9513 / 0
Error Seconds (Local/Remote): 5959 / 50
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
And these are the speedtester.bt.com results:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.

Welcome to this forum.
Your IP profile is stuck at 2Mbs.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to reset it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Sudden drop in download speed and increase in uplo...

I have seen a number of discussions on this on the forum but they all seem to just fade with no resolution.
I have HH3 with Infinity and up to about 4 weeks ago I was delighted with it. Consistent 21Mbps download and 6Mbps upload. Then one afternoon the speeds just went sillly - download went down to about 6Mbps and upload to about 10Mbps. It's been more or less like that ever since.
It's wireless so thought there must be some interference somewhere. I've installed inSSIDer 3 to check for other router interference and there isn't any (I'm the only one on channel 6). I've restarted everything a number of times and given it weeks to pace. I've switched off everything that uses the router and even sat right next to it but all to no avail. The speeds just won't budge from these new low speeds. I've ethernet attached and run tests and it looks fine - 53.5Mbps upload which is great. So the problem is somewhere between coming into the house and my laptop. I thought it might be a problem with my wireless adapter but the problem is the same on another couple of laptops and a desktop. Even the iPod has slowed down.
I have found an uknown device on the wireless and every time I delete it it just comes back but I did manage to remove it for a few minutes - enough time to run the test - and the speed problem was stilll there. I've looked at entries for this strange uknown device but as I said above, the discussion just dwindled into nothing without resolution. I tried the sugggestion to limit access to the internet for this device but it didn't seem to help. It may be a red herring anyway although the mac address doesn't seem to match anything in my house. An internal device to the router maybe?
Anyway - I'm getting more and more frustrated as I've seen what speed is possible and I want it back !!!
So - any help would be hugely appreciated

Sorry - yep I meant download. I was in a bit of a hurry and went off piste.
I have been so close to the router with my laptop that I could have rested it on the router. However, I will go round one more time to see if there is something that we started when it all went wrong such as a new device of some kind. Clutching at straws but worth a try. It might be that an old device has gone bad so I'll do what I can with those (switching things off).
yep rebooted router a couple of times and allowed a few weeks for it to settle.
inSSIDer shows strength fluctuating between -48 and 50 although I dimly recall that it was -42 when I was getting the good speeds. Hub claims 130Mbps and device claims 54Mbps.
If all of that fails to work I'lll try resetting to factory settings. It just seems odd that one minute it's fine then the next it just goes into snail mode.
Thanks for the sugggestions - very welcome ...

Sudden Drop in broadband speed, Used to get 300-40...

I have been having prblems for the last 3 or 4 days now with my download speed just being so slow its becoming unusable... I work from home so need a solid internet connection to work form. I have spoken to BT that gave me the biggest load or rubbish i think i have ever heard and put the blame on my router.
So - I got rid of the HomeHub2 it was causing so much trouble with my VPN's into Work and not opening ports correctly. and i had it replaced with a NetGear DGND3300 - This has been working fine for 6 months or so without so much as a network drop or glitch and has all the right port access for me for work.
My netgear router is displaying back the following stats.
System Up Time 12:31:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
2170851
3341131
0
3516
48666
12:31:31
LAN
10M/100M
3317014
2214708
0
47139
5296
12:31:55
WLAN
11M/54M/300M
127606
63760
0
2926
156
12:31:40
ADSL Link
Downstream
Upstream
Connection Speed
3776 kbps
448 kbps
Line Attenuation
52.0 db
28.5 db
Noise Margin
13.2 db
17.0 db
Now I would normally donwload at between 300-400 Kb's but for the last few days I am getting a maximum of 20-25 Kb's which is frustrating to say the least.
I have done all the normal things, I rebooted my netgear router, I put my BtHomeHub2 back in, I replaced the filter, I have turned off every device in the house and used an ethernet cable direct to the router from my laptop and still got exactly the same speeds. So has anyone got any ideas? as BT support are just telling me its my Netgear router that is at fault. Even though I am still running off the BtHomeHub2 with the same problems.

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
Please could you use the home hub 2, as its not possible to extract all of the information from the Netgear router.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Sudden Drop in Broadband Speed and problems wi...

I am having exactly the same problem. Since the 28th my speeds have gone down from 2 - 2.5 mbps to 0.1 - 0.3 mbps. It's awful and I can barely do anything.

I have moved your post and started a new subject to avoid replies for the other subject originator getting confused with replies to you
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

BT Inifinity - Speed and Latency - Sudden Drop in ...

Hi All,
I hope someone can help me here, I'm really just looking for some advice and an opinion. I have had BT Infiinity for around a year now, and, barring the first few weeks, i have had a stable connection of around 68000kbps down (sync) and 20000kbps up (sync), with a usually low ping of around 5ms to most UK Servers.
The last few weeks i have had a sudden drop in sync to around 54000kbps, showing attainable as 62000kbps, up speed has also dropped a few meg. to top this off, the interleaving depth has gone from a solid fast-path that i used to have, and was completely stable. to a depth of 1050 (down), up is strangely still on fast-path though.
do you think i have a line fault or is something effecting noise on my line? The biggest bug bear for me about this is the latency, as I am an an avid online gamer, when I'm not working or entertaining my 1 year old son.
Before i even touch a gaming server, i seem to have a ping of around 20-35ms, which as other gamers will know, is not good.
i have included a few graphs for the ones who know more about VDSL than i do, as my FEC errors seem unusually high.
Thanks in advance peeps :-)

Hi john014,
Thanks for posting. Have you tried the quiet line test? Dial 17070 option 2, it should be quiet but if you’re getting any noise on the line we’ll need to look into that for you.
If it’s all clear can you try posting a few tracerts i.e. one to the game and one to the BC site for comparison. I’m sure we can help with this.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband speed suddenly dropped

For the last 7 months we have had good BB speeds of around 6Mbps this has suddenly dropped down to under 0.5Mbps.
I have reset the Home Hub 2 & had it plugged directly into the test socket on the master unit which has not changed anything.
I ran the BT Speedtest which gave the following:
Download speedachieved during the test was - 414 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I did notice the blue "b" led flashing yellow a lot last eve, far as I know this means the Hub is updating itself
Any ideas?
Thanks
Dave
Solved!
Go to Solution.

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
your ip profile is low this is due to disconnections and providing you can maintain a stable connection with no hub restarts for the next 3/5 days your profile should increase automatically this will then improve your download speed
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

Sudden drop of speed - internet vitually unusable ...

Hi all
I had a look round the service status page and saw nothing for my area, so wondering if it's just me, but last night as I was playing my usual evening online poker, I basically lost all connection.
Now, I'm on Total Broadband Unlimited, have a Home Hub v2, and have done since February. Am in the WD17 area, and nothing has changed from when it's been working fine all these months.
So, as I was merrily playing along, the 54.0 Mbps connection suddenly drops out to..... 1.0 Mbps. And stays there. Do a Hub reset - no improvement.
So come back from work today to see if there's any improvement - and marginally. It's now randomly fluctuating between 2, 11, 15, 18 & 54. Still pretty much unusable.
Any ideas?

Those figures look like wifi data rates not adsl
enter
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
POST RESULTS
Also post results of test at http://speedtester.bt.com/
if you are on wifi connection to router then
Download Inssider2 for free from http://www.metageek.net/products/inssider/download
or
Xirrus wifi inspector again free http://www.xirrus.com/library/wifi_download_redirect.php
they l show you any wifi around you that could cause problems
and the channel they use just pick a free one
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Suddenly reduced BB download speed - again!

Many months ago, I suffered a drastic reduction in BB speed. Please can you help? According to BT website, I should get BB download speed of 12.0 to 14.5 Mb/s but since September this has been around 9 Mb/s. On 19 December 2012, the speed suddenly dropped to 6655/828 and here is my current data from the Hub 2.0:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:09:27
Downstream
6,655 Kbps
Upstream
828 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.6 dB / 6.6 dB
Line attenuation (Down/Up)
22.5 dB / 10.6 dB
Output power (Down/Up)
19.3 dBm / 12.4 dBm
Loss of Framing (Local)
586
Loss of Signal (Local)
59
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 227081
Error Seconds (Local)
106
As you can see, the noise ratio which is usually in the 14-15 dB area has jumped to over 20 dB!
Please don't tell me that this is due to the Hub being reset too often. Only time I switched off the Hub was to move it to the BT box in the hallway. It resets itself frequently enough with no help from me. Today it has reset itself three times in 8 minutes during the past hour!!
I have moved my Hub from upstairs at the end of a 15-metre extension to the BT box in our hallway where it enters the house. No improvement whatever. I have an I-Plate fitted.
I connected my laptop to the Hub by ethernet and got the results:
Max possible speed 7.15Mb/s; actual speed 5.87 Mb/s download. Sorry I can't show the image but the desktop I am using is connected by wireless and the BT Speedtester doesn't want me to connect wirelessly - why not?
Can someone please reset the noise margin to something like the 6.0 dB that is the BT standard as that will undoubtedly speed up my connection? And should I just dump the Hub 2.0 and buy a router which delivers? And when will this lonely bit of Birmingham be getting Infinity? Every other exchange around me has Infinity buty good old Acocks Green still operates steam-powered Broadband!!
Help, please!
Solved!
Go to Solution.

To cut a long story short, I have had my BT Hub 2.0 replaced with a BT Hub 3 and a BT engineer has replaced my BT Box. All is now working satisfactorily and I am getting around 12 Mbps download/.70 Mbps upload. My line profile is 15.01/0.83 and here are the current Hub stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
1 day, 16:56:14
Downstream:
17,017 Kbps
Upstream:
828 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 11.6 dB
Line attenuation (Down/Up):
21.5 dB / 10.8 dB
Output power (Down/Up):
21.0 dBm / 12.2 dBm
FEC Events (Down/Up):
207056 / 19022
CRC Events (Down/Up):
1123 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
66110 / 9
Error Seconds (Local/Remote):
0 / 12
Thanks for your help! all sorted!
Adrian

Infinity Speed Problems and CS problems...again.

For the second time within a period of a few months, I've been lied to again (well it feels like it ) by various departments within BT regarding call backs and assurances over line speed capabilities along with the resolution of issues.
I'm just tired of the poor customer service issues and that to even look at getting anything done, you have to come on here or Twitter and complain or as some people do, email the BT CEO and board. I should also add that 1st line tech is useless. When I first reported my problem, I'd already followed the inital diagnostic steps from the BT site. Checked the wiring, ran the speed checkers etc...yet when they asked me to run the check I said I've done that already and this was the result. They ignored that and kept asking about five times before it finally dawned I'd done that already.
Anyhow, there's no point going down that route again. Don't mean the above to sound like a mini-rant, but I'm just so frustrated and disappointed. I'm looking forward to speak to someone in the UK to talk about the issues, but I worry that may be a different task altogether.
So HH5 arrived on 24/11 and installation of Infinity 2 was completed by engineer on 26/11. Prior to this I was expecting somewhere between 63/80 based on the down estimate, the up estimate was upto 20. I'm aware these are estimates, but the several times I spoke to sales (and cancellations at one pont for some reason) I was assured I should get at least 63 if not more.
Once the engineer had left my router settled at 56D and 11U. I thought ok, not a bad start given that I was led to believe by both sales and the engineer that this should settle and be trained over the next few days. Now this appears to have happened as the line was reset a few times during the first week or so. The line appeared to stabilise at 56/11. Not quite what I was promised, but I thought ok, let's see what happens. DLM in play here I believe.
Then a couple of weeks ago, my line suddenly crashed to to speeds somwhere in 20/30 range and the upload went as low as 7. BT have apparently fixed the fault as confirmed by the BT Care twitter team by email sent on 27/12 which I only read this morning. This I thought explained to me why my line was being reset at random again over the last few days. I should add that from my perspective, the line appeared to be rock solid at the higher speeds over a number of weeks. And if it had stayed that way, I'd probably have accepted it as the best I can get.
According to my HH5, my line is currently running at 42.85/8.216. Now I know the line can support more from the inital few weeks after Infinity was installed. My query here is as I have read in other posts, if DLM is supposed to set the line at top speed from the get go, why is my speed now 20Mbps below the estimate. Screenshots below.
So if anyone has any helpful comments that'd be appreciated. I don't have much time to deal with this kind of thing as I have caring responsibilities. I know from the stats above I've got nowhere near the top end speeds on both A/B type lines.
Even though the email I received from BT says the fault has been cleared. Clearly, it appears not to have been. Given the overall fault is still ongoing, it was very annoying that the BT agent would have the temerity to suggest a charge of £129.99 for an engineer visit if there is no fault with BT. Well I can only think there is somewhere. Possibly the network, maybe the cabinet/exchange or something else. The internal wiring has not been touched since the engineer installed everything.
I have a feeling an engineer visit will be required, but I certainly couldn't afford to pay for it.
Thanks for listening guys. Happy New Year to you all.
Solved!
Go to Solution.

56/11 rock solid is what I was getting up until the fault started. They claim it's resolved, which clearly it isn't.
My HH5 is about 3/4ft away from the master socket. Simple cable setup by the engineer and it's not been touched since the engineer visit and a visual inspection confirmed the setup was right. It would be, given it's not been touched. Too many horror stories about problems getting the £129.99 refunded for people who should never have been charged it.
I've tried speaking with BT 1st line before. While quite possibly nice people, they are the most ineffectual technical people I've ever had to deal with.
The BT twitter people have a link to this thread showing all my results etc...whether they can do the right thing or not, I'm not sure if they have the remit.
Hopefully someone will be able to pick this up in a day or so and at least speak with me.

Told by BT that I should accept the infinity speed...

After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
The past three days after several speed tests my speeds are around 41-44mpbs so I contacted BT, that was my mistake. I was taken through the test scenario and it was still coming back at about 55-59mpbs.
I was then told that I "should not have been getting the 72-74mpbs," and things like "are you sure?" I have been bragging about my 74mpbs to everyone for about a year now!
The young girl/lady on the line told me that I was only promised 64mpbs and I should be happy with these speed test results now of 54mpbs, my line has now been "split" and I am now "sharing"?? Oh and this time of day it is extremely busy on the internet?!
Sorry but I have done all the switch offs, resets, etc....I know what I had and it was approx 74mpbs for about a year, now a lot lower, so ideally I would like it back to where it was, if any moderator could look into this for me?

Basically what I was told, put up and shut up But I am taking notes and keeping all records.
I joined because tyhe latancy on gaming was amazing, now its pants, totally ruined my experiance with them, just look at my connection now, that green line was almost at the bottom, now its hitting the middle
What's slow about FTTC........DLM

Major sudden drop in infinity speed - bt issue???

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