Major zen xtra prob

I just installed the newest firmware upgrade on my zen xtra and now every time it starts up, it statrts in rescue mode and i cant reload the os. I tried reflashing it with the firmware update again and all it says is "player not connected, please connect player." Even on the windows explorer, it shows up but it says i've only got 20MB of space on it even after i formatted it three times. I dont know what else to do, any help would be appreciated even it it means buying a new mp3 player which isnt really what i want to do. thanks.Message Edited by brammes on 05-29-2006 2:00 PM

Can you try entering Rescue Mode on the player? What happens when you try that?
If you can get in there, try the Reload OS option first, and then try loading the firmware again.
Cat

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Zen Xtra Prob

I'm having a problem with my 30GB Nomad Zen Xtra. When I start it up, it goes in to Rescue Mode v.3 - Boot v.2, HW v0.0.
I tried 'Clean Up' and nothing happened. I tried Reload OS and it says 'Harddisk Problem'. Is there any way to fix this problem without reformatting? I have stuff that I don't want to lose.

A slight rattle, and feeling something is loose, is normal with a hard disk.
You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Major Zen Xtra probl

I was attempting to load 880 songs in WMA format to my Nomad Jukebox Zen Xtra 30gb for the past 2 days. As the songs were loading, it then said that "player is not connected, please connect player." It was connected. I got that problem fixed through cuistomer support after 45 minutes of trying to explain to them my problem. Then, everytime it get's to file # 770 out of 880, it sto
ps.
I have attempted this now a 3rd time, and the same exact result. I first thought was it could be that the last 0 files were corrupted (yeah, right.) Checked all 0 and playback was normal, with no errors occuring. So I attempted to just load that last 0 on their own, not with the rest, and the same thing is happening. I've called customer support and they have been absolutely no help to me whatsoever. So if anyone here can help me with my problem, or at least help me troubleshoot it, that would be great. But before you go giving me tips, this is what I have done.
-Re-installed the software
-Downloaded the most recent drivers
-Ran clean up on the mp3 player
-Re-installed the firmware
-Re-formatted the files in question
-Countless restarts of my PC
Please, any help would be greatly appreciated. You can IM me on AOL-IM @ BMLboss429, or on Yahoo! @ BMLboss429.
Thanks in advance,
Loiselle

The problem may be with a corrupt tag in the file, or at least a tag that the Creative software is having problems with. Is it all of these 0 files that won't upload, one or two of them, or...

Nomad Zen Xtra prob

Well, I just emailed support again but overlooked the (faster?) forums until now. Maybe someone can help me out... ------- EMAIL SENT -------- Hi, I emailed the customer support a while ago and got a generic reply as how to reset my mp3 player's OS. *This is not a software problem, it is a hardware problem... I want to send my Nomad Zen Xtra in to Creative to get it fixed and I will pay for the repairs.* Here is an original copy of the message: Hello, about a year ago I purchased my Creative Nomad Zen Xtra. Only a couple months into using it, I dropped the MP3 player on the headphone jack where my headphones were plugged in and the sound stopped working correctly. I think maybe that the soldering that is keeping the headphone jack on the circuit board is messed up or disconnected. Some sound does come out of one earphone when I wiggle the plug around a bit. How much do you think this would cost me? The player is no longer under its one year warranty, either. Thanks in advance. - Steve ----- Originally answered by Technical Support, Creative Labs Americas ----- Thanks, Steve-oMessage Edited by Jeremy-CL on 0-2-2005 0:08 AM

I?ve posted it before, but here we go again:
Two or three months after buying my 40GB zen xtra, the same thing happened to me. I deduced it was a battery problem and prepared myself to expand U$29 on a new one (I li've in Rio and it would be impossible for me to send it back for warranty). While I was looking for the new battery, I kept using it in my job and at home, with the power cord hooked up. I did it some times and one day, without any apearent reason, it started to charge the battery and ever since it never happened again. I friend of mine mentioned that these Li-Ion batteries can have this kind of problem. By that time, he suggested some charging manouveres to recover it but it was no needed. What I suggest you is to keep trying to charge it. You may be as lucky as me!

Another 40 Gig Zen Xtra prob

I figured out my problem from before, windows screwed up with installing the drivers from the program, I had to install them manually, but I have a new problem. Since I fixed that, I tried to load the firmware on the Xtra, but it gave me a message saying battery levels are too low.. no problem I figured, i'll just turn it off and recharge it, well everytime I try to turn it off, it freezes up, my only way to fix it is to take the battery out, but when I replace it, it turns back on, I try to turn it off and it freezes up again, I guess installing the new firmware might fix it, but is the player capable of charging while it's turned on?

Ok...if you are trying to charge your 40 gb zen xtra and the zen xtra won't turn off or freezes...while taking the battery out, pull the plastic strip under the battery up and don't place the battery down for about 5 second, than you will be able to charge the player no problem.
Here To Help

Nomad Jukebox Zen Xtra connection prob

I already tried searcing the forums, And I didn't come across anything like this, And anything I came across that was similar I did as was suggested and it didn't help. anyways, onto the problem...:
I'm using Windows XP by the way.
I just got a new Zen Xtra a few days ago because I had to return my first one because the harddri've crashed, so I took this one home, loaded my music onto it and it was fine. Today I went to load more music onto it and my computer started lagging really badly, I use Realplayer to put my music onto the player and when I clicked into it, It would freeze as it was starting and I'd have to kill the program.
Then I tried going into My Computer to go into the Nomad explorer, Except my computer took about 5 minutes to find itself, And then it only found 'Desktop' and 'My Computer' which, 'My Computer' had nothing in it. So I went into desktop and that fixed the problem with the harddri'ves showing up, Except once I get into Nomad Explorer it says my player isn't connected.
I (physically) disconnected and reconnected my player while in Nomad Exploer but it's still a no-go.
I cleaned up the disk on my player and rebooted it, I used a different cable and tried all my USB ports. What do you suggest I do?
I really need some help and if it doesn't get fixed I'm not getting another replacement, I'll have to get a different brand.Message Edited by spring90 on 08-07-2006 04:43 PM

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
-Matt

Nomad Jukebox Zen Xtra 60gp prob

Well, to start off with, I loved my mp3 player. So far, I ran into problems that I could not fix. I downloaded all of the updates that were needed. My mp3 player, a Nomad Jukebox Zen Xtra 60gb, suddenly would not work the same way. When the power adapter of battery are inserted, the player starts up. When they are pulled the player shuts down. One of the problems is when the player is on, it doesn't want to leave the main screen that says, "EAX". The hard dri've is not spinning, and no data is being accessed. I found on this website a page that tells users how to reset their mp3 player. For my mp3 player, it must be turned off for me to do a hard disk check, re-installation of operating system, or a format of the hard dri've...which is another problem, because I cannot turn it off. As I stated previously, the player is either on or off depending on if the battery is in or not. I am totally puzzeled. I cannot connect the player to the computer because of this problem. So either I have a new 60gb laptop hard dri've, or I figure out a way to get this to work. I haven't been able to find any threads like this or any users experiencing these problems.
Any help is greatly appreciated.
-Matt

Ok... I think I figured it out. I finally got into the recovery mode. I let the battery sit out of the mp3 player for a while, hoping that there is a capacitor that would run out of power. I put the battery back in and got into recovery mode. I ran disk clean up. Nothing changed. I had the same problem I first started off with. So I took the battery out again for an hour. Came back, and got back into recovery mode. I reinstalled the OS. Everything seems to be working fine.
I hope that anyone having a similar problem with this mp3 player can keep this in the back of their mind if they cannot get into recovery mode due to a boot up and shut down problem.
-Matt

Jukebox Zen Xtra sound prob

Hi, I've had my Nomad Jukebox Zen Xtra for more than 2 years and have had little problems with it. However, now I cannot get any sound out of the left speaker of any type of speaker/earphones I plug into the audiojack. This is not a speaker/earphone problem, they work with any audio equipment. I can get sound out of both left and right speakers/phones if I plug the jack only 80% into the audiojack. But if I plug the jack all the way into the player, only the right speaker/phone works. Any suggestions as to how to fix this problem?

Hello There,
I am experiencing the exact same problem - "Device not connected, even though I can see the device as a virtual dri've on my XP SP2 PC. I have contacted creative tech support and followed their instructions to the letter with no success.
Creative tech support instructed me to try the following:
MaKe sure that my antivirus software, firewall and spy ware is turned off. Their thinking was that some services are effect the connection between the MP3 device and USB port.</LI>
Also I tried booting my XP PC in safe mode, ensuring the most of the services were turned off .. i.e. firewall, virus protection, etc. Still can not get the device to connect.</LI>
align=center>The Error message on the Device itself (Zen Xtra display) reads as follows:Firmware error on reboot -- error message simply states "firmware problem" then goes to Rescue Mode v.3 - Boot v.4, HW v0.0.displays following 4 options: Clean Up2: Format all3: Reload OS4: RebootTried all four options and still getting same error message.
I am going to try and load the original firmware that came with Zen Xtra, if that works I will try to upgrade the firmware to the latest release.
Later tonight I will get a chance to attempt these actions. I will post my results later.
Message Edited by marcula on 0-24-2006 07:02 AM

Nomad Zen Xtra - 60G - Major Issues

I bought the Zen Xtra for my husband for his b-day last April (2004). Over the summer the Zen Xtra worked well and transfer of 307 tracks of songs was successful. Then, in the fall we decided to try setting up playlists through the Creative MediaSource software. Since then we have had numerous problems with the machine. First of all, when trying to create a playlist, the Xtra froze. We've since gone through the motions of (a) upgrading all the software/firmware we could and (b) rebooted and done a disk cleanup.
Unfortunately this has NOT solved our problem. Yes - we are now able to use the Zen Xtra for listening to the tracks we already have on the machine, but everytime we connect it to the computer and try to either add new tracks, (We aren't even able to do an AudioSync! The error we get is :"Unable to read file. File may be in use, missing or corrupted". Of course this is not the case because we are able to listen to the song from the Zen Xtra.) listen to a track (through the xtra on the computer), (the error we get here is : "Unable to playback current track. The audo device may not be available or the file may be missing or corruped.") or try to create a playlist (The error here is: The operation failed. Ensure player is properly connected before trying again.")
In each of these cases, the Zen Xtra freezes up and we have to go through the whole process again just to get the stupid thing to play songs so we can listen to them. We are very disappointed that we are not able to use the Zen Xtra to its full capablities. What are we missing? How can we get it to work as it's is supposed to through the software on the computer?

Thanks Cat for the info. I've managed to get all my files from the Xtra over to my PC.
I am still experiencing the following by the Zen Xtra:
A) if the machine is shut off for longer than a day, it takes from 25-30mins to turn on. It gets "stuck" at the EAX screen
B) I am still unable to create a playlist on through the Media Centre. Everytime I try, it says that the Zen Xtra is not connected and then my Zen gets "stuck" forcing me to do a manual reboot of it.
I believe this to be a software problem, but that's not to say that I'm not totally disappointed that I'm unable to use my Zen to its full potential. (And manually rebooting and/or waiting for 25-30min to listen to my Zen isn't fun either.) Does this SOUND like a simple software issue or is it more? (Remember my warranty will run out soon)
If it IS a software issue is there any OTHER software out there that I would be able to use to appreciate my Zen to its fullest?
Thanks again.J

Zen Xtra Library Rebuild Prob

When ever my Zen Xtra is connected to a power source, regardless of whether or not I've turned it on, it goes into the Rebuilding Library screen. I've attempted to put the player into the Rescue mode and it doesn't do so, I hold down Reset and Play for quite some time and nothing happens except that the screen goes blank as soon as I hit Reset. This is greatly irritating. Also, it seems that whenever I upload a significant portion of music onto the player a day or two later it will have serious difficulty of some kind. If anyone has dealt with the same problem or has a solution please help.

You enter rescue mode by keeping play held down then pressing reset just once, continue to keep play held down. If it won't enter rescue mode then the player is faulty and you need to contact Creative Support, links for which are in the FAQ post.

Nomad Zen Xtra Connection prob

I recently upgraded from 2000 Pro to XP Pro and have struggled with connectivity since. I cannot view the Zen xtra as a hard disc in the 'my computer' function. It connects fine with Media Organizer, but I can't view it as an external dri've. This worked fine in 2000. Any thoughts or recommendations would be appreciated.

I was unaware that the Zen Xtra could be viewed as a hard dri've on any OS. It certainly cannot be viewed that way on Windows XP.

Zen Xtra Scrolling prob

My 60G Zen Extra just started scrolling problems. Once it is turned on the second you touch the scroll bar it starts a fast scroll of the menu. Nothing else works. You cannot pause, shut the unit down or anything. The only way to stop it is to remove the battery. When you put the battery back in it does the same thing.
I have multiple batteries and it does it on all of them. It also does it when the charger is plugged in.
Does anyone have a fix for this?

ld be dirt under the scroll wheel button thing, i had a problem with my Zen xtra scroll button 'sticking' and i fixed it by completly stripping dowen my zen xtra, and cleaning the switch with some compressed air ( from an aerosol air duster can)

Zen XTRA Reload OS Prob

I reloaded the os no knowing what it does, and now my computer won't detect the mp3 player. i also tried downloading firmware, but when it goes to install, it doesnt detect the mp3 player either. can anyone help me please?

I have the same problem; I just purchased a new laptop, installed Zen XTRA software in the computer and did not recognized the player. I also upgraded the drivers and no luck. I suspect one of the problems may be the fact that my new laptop has Creative 5 media source alreday loaded. I upgraded the drivers in my desktop with no problems. I am ready to unistall everything because it just won't recognize it. Has anyone received an answer from the technical people at creative?
Help!!

Zen XTRA driver prob

I have just reformatted my pc and my backup and music is on my mp3 player. It is zen xtra with newest firmware.
When i go to install the latest drivers of your site it gets to the part with "now plug in". i plug it in and the setup doesnt do anything but in the back windows does "found new hardware" "install drivers". It cannot find anything thus makes it an unknown device. I point windows to the creative drivers folder that the install makes. It doesnt find anything.
Cannot do anything. Please help!

If you have the latest firmware that is playsforsure, you don't need any drivers. Just plug your Zen into the USB and you will be able to use it. If the firmware is not playsforsure, you will probably need to download the drivers again, failing this you should contact customer support.Message Edited by joshua32 on 05-0-2006 04:22 PM

Zen Xtra Backlighting Brightness Prob

The backlighting on my new Zen Xtra seems to be woefully dark. I have changed the contrast again and again, but it does nothing to brighten up the screen. It does adjust the contrast between the background and the text, but the lighting itself is very dim. I have gone page by page in the cd manual and there is nothing that addresses backlighting brightness.
Is there something I am missing? Or is the screen very dark for everyone?

Well, it's not as bright as an iPod's screen, for example.
I searched around for some pics about what it should look like (since I don't have access to a digital cam to photograph mine)
http://www.dui'verman.nl/upload/images/28_ZenXtraAndTravelSound_0lowres.jpg Looks about right to me<
http://www.biosmagazine.co.uk/images...-Zen-Xtra_.jpg Should normally appear this when in a moderately dark area<
http://images.anandtech.com/reviews/..._backlight.jpg In total darkness (The one on the left... ignore the one on the right)<

Major zen xtra prob

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