Make a white plate?

We are a print shop, if we need to print white, we normally just change white to a cream color, and know its white for making our Flexo plates.  We sent a 5 color spot image to a digital house, that is going to output our label digital with an HP indigo.  Well they told me they were going to charge me $50.00 to make a white plate.  So i told them to hold their horses.  Is this hard?  Are they asking me to do somthing that hard?

If your file needs to be modified at all, $50 is still not unreasonable to do it. If your real question is why your file needs to be modified, one would only be guessing without knowing more:
You stated in your first post that the file is already set up as a 5 spot-color job.
Did you print your own color seps from your file to a PostScript device (or to PDF) before handing it off to the printing house? Do the separations come out correctly when you do that?
Indigo presses have been around for quite a while, and there are now several models with different capabilities. There are no "plates" involved, in the traditional sense. (That's why Indigos can cost-effectively do data-merged files.) Without knowing more about your file and the specific device it will be printed by, one cannot advise you. Why don't you discuss the specifics of the issue with the printing house?
My guess would be that on the Indigo, the opaque white might need to be an overprinting ink, in order to "back up" the CMYK inks used for the other colors, and thereby effectively make them opaque. That is, I doubt that they would actually set this job up as 5 spot colors on an Indigo. But again, this is just a guess without knowing the specifics of the job.
JET

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