Make "Curtain" mode default in Apple Remote Desktop?

Two issues with ARD and looking for a way to overcome:
How can I have Curtain mode enabled by default as soon as I connect to my machine at work?
How can I force my machine at the office to get locked (or have the user logged out, or at least switch to the login screen) if ARD gets disconnected because of a network interruption?
The second one is especially annoying because it leaves my office Mac unlocked to everybody if my network dies for some reason.
Thanks!
René

Curtain mode can be risky. if you curtain a computer and then loose your connection; you may not be able to reconnect to the computer. At that point the computer has to be physically restarted to get the computer out of curtain mode.
Have you considered using logmein? You can configure it so on connection, the physical screen disbale (similar to curtain mode). And if your connection drops out, it will lock the screen and re-enable the display. That way you can ether remote back into the machine or sit down at the machine and unlock the display.
unlike ARD, logmein rarely requires any kind of firewall configuration. You don't have to worry about your WAN IP address changing. And logmein has an iPad app!

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Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display. All my other pc's (G4, G3, titanium, 17" Powerbooks and Macbooks) can be observed, using identical settings. i figured out that it may be the graphics card while trying to Microsoft Remote Desktop Connect to the Macbook running XP, the system crashed due to the (well known as really bad) ATI mobility XP drivers provided by bootcamp. So i quess the problem is the dual link in my G5 running on the 30". All the other remote desktop commands run fully ok. i just cannot get visual feed.
Any thoughts??
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Dual G5, Dual G4, G3, 15" titanium, 17" Powerbook, 17" Macbook Mac OS X (10.4.7)

I've had this problem, too, recently. I have two G5s running 30" displays, I'll describe my situation - it may come down to your video card.
When I try to connect to one of the G5/30" on my network (a PowerMac 7,2, 512MB, running a GeForce6800 Ultra), it sporadically gives me the same non-visual problem you're having. But every now and then, I can connect, and can't figure out why. A lot of times in the ARD multi-observe window, it reports that this machine is maxing out the memory (98.7%, putting it in the red)
However, when I try to connect to another G5/30" on the network (a PowerMac 7,3, 512MB running an ATI Radeon 800 XT), I DO get a visual.
Maybe others know of known deficiencies in ARD/NVidia connections? Or maybe it has to do with the paltry RAM in the machine?
Mark

Apple Remote Desktop 3 screen sharing performance

Apple Remote Desktop 3 screen sharing performance
Apple should licence citrix terminal technology to improve screen sharing experience and performance over low bandwidth connections like the internet.
ARD works very nice on LANs. But the screen sharing performance for remote offices really has to be improved. Look at Citrix and MS Terminal Server - these products work very snappy over low bandwidth connections like 3G UMTS or Cable, DSL.
Also adding the terminal server technology (multi user over network) to the OS would be great. Not only redirect the hole client screen - map a GUI user session over the network for an admin while the user on the client has his own usual local session.
The curtain mode is good beginning.
Kind regards,
Bjoern

Hi,
I mean that MS Terminal Server is a completely different beast, because you don't transfer the whole bitmap here as VNC or ARD does.

Apple Remote Desktop version 3.5.1. to version 3.5.2

I originally purchased Apple Remote Desktop version 3.5.1 from the App Store. Apparently Apple Remote Desktop version 3.5.2 has been released. Guess what??? The App Store does not have the update for version 3.5.2. I downloaded the update from the Apple Support Downloads page and installed. Guess what??? Apple Remote Desktop is still at version 3.5.1.
I originally recommended to my mother to purchase a MacBook Pro and I could remote to her computer to undo anything that she has done...laugh. At almost 70 years old, it's a challenge... I was able to remote to her computer for a while and now can't. I guess version 3.5.2 was supposed to fix this issue. She has ARD version 3.5.2 on her computer. We both have Lion version 10.7.3 installed as well.
How am I supposed to get the update for verson 3.5.2 installed? Why doesn't the App Store have the update? Am I not doing something correctly?
Any suggestions would be helpful and I thank you in advance.

If your mom had any kind of issue with her internert connection, Her ISP might have her reset the modem. Some times a power outage can cause a modem to revert to default settings. And any time it a modem is reset to defaults the modem has to be re-configured for ARD.
ARDAgent is the OS built-in tool for remote viewing / controlling the screen. If you want to SSH in, you need enable remote Management Login on your moms computer. (it's in system prefrences, sharing) If you do SSH, ARDAgent can be access from the command line to start/stop/restart and reconfigure ARDAgent. But just like ARD, you need the right ports open on your moms firewall/router to make the connection.
You could check to make sure the firewall is off on your moms computer. (system prefrences, securty, firewall tab) you could have her uncheck Remote Management and recheck it to restart the ARDAgent service. (system prefrences, sharing)
If your moms IP address changes frequently. You could look into a subscription service like DYNdns. It requires software on your moms computer, but basicaly it report to the DYNdns server what ever your mom's current IP address is. And in turn give you a DNS address you can use to contact your moms firewall. some thing like mom.dyndns.com. Even with DYNdns, you may find you need to delete and re-add your moms computer from ARD to connect.
logmein dosen't require DYNdns or port configuration. Because it reports into the logmein servers so there no ports need to be opened.
If you talk to your moms ISP. They would need to open the ports 5900 for UDP and TCP. Along with 3283 for UDP and TCP. MAlong with 22 for TCP (SSH and file transfer). And of corse when they open the ports they need to route to your moms computer consistently.
I'm surprised they would help you with this. I don't think my ISP would be as acomidating.

Can't get Apple Remote Desktop to work

I cannot get apple remote desktop to recognize my lab computers. It only recognizes one in there and all the info is the same on the others. It sees them but it says they are offline when I have them all on and ready. I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
Thank you in advance.

Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
http://slinkware.com/
I use Slink and it works quite well.
Regards.

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Apple Remote Desktop and controlling over VPN

Hi All,
I had a question about whether something was possible and if so if someone could point me to instructions/how-to on setting it up.
I have three Macs I am administering. One is an iMac that stays in the office on the network. Two are MBP's. One is always at a remote location, the other comes in and out of the office. I work remotely administering the server and the three systems. I have the latest version of Apple Remote Desktop and obviously can access the server fine. I was wondering though if there is any way besides having the person give me their IP address every time that through the VPN I can see their system, then access it in Remote Desktop just like we are on the network together? Basically they connect to the network via VPN if they are remote and I do the same thing and then access their machine.
I hope that makes sense. I went through different parts of the guide for ARD but didn't come across a method like that described in there.
Anyone with opinions? Thoughts? Chants of I'm an idiot? haha
Thanks

Yeah for some reason I cannot get this to work right. Even if I scan the 5 VPN IP's I have setup I cannot see their machines when I am connected to the VPN. I tested it the other day by connecting one of the systems to an outside internet connection, then logged it into the VPN. I then connected my own to a different source and logged into the VPN, but Remote Desktop just won't find it.
Just not sure why it doesn't work. I can see the computers on our internal network though, just not any connected via VPN.

Apple Remote Desktop and Microsoft Dynamic DNS

Ok, so we are trying to manage Mac in our enterprise. We have bound them to the ActiveDirectory domain so that we can centrally control log on authentication. Now we bought Apple Remote Desktop in an effort manage updates/push packages/make configuration changes, but there is a slight problem: The apple remote desktop application needs to know the IP address of the machines to be able to manage them but our work force is mobile so they VPN into our network and receive an IP from the DHCP pool.
How, then, can we get the mac to update its IP address in our Microsoft DNS system like our Windows machines? Is there an equivalent "register this connection's entry in DNS?" feature in MacOS?

Hi Paul,
Are you trying to connect to a computer that's connect to the internet with wildblue excede? or are you trying to connect to a computer some where else while your connect to the internet with wildeblue excede?
Ether way, have you considered an altertive solution? For instance LogMeIn?

How can I get Apple Remote Desktop to disappear from my App Store updates list?

My Apple Remote Desktop software shows up in my App Store updates list. But I have already updated it to version 3.6.1 and it shows as "Installed". It is greyed out and will not go away. Any ideas on how to make it disappear is most appreciated.

All the suggestions I have read have not worked for me.
But you can try:
Running Software Update from the Apple Menu
Logging in to the Mac App Store with the account that purchased ARD
Deleting various Apple Store .plist files
NB I haven't tried removind ARD and reinstalling.

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I need to deploy Filemaker Pro 10 to a number of Macs in our office, all of them with Apple Remote Desktop installed.
I have the FileMaker Pro 10 installation file (it's listed as an .app) and the text file called "assisted install."
If I have these two files in the same folder, I can run them and it will allow myself (or the user) to install FileMaker with only a few "continue" clicks.
I am, however, trying to streamline the process by creating a package (.pkg) so that I can deploy the software using Apple Remote Desktop (I'm using version 3.2.2).
I am, however, a Package Maker novice, and am not sure if this is more pain than it's worth.
Is there anyone out there who has done or tried to do something similar to what I'm trying?
Is there another way using Apple Remote Desktop (besides controlling each individual pc to install the program) to deploy FileMaker Pro 10?
Thanks in advance for any help.

Thanks for the suggestion. Since I don't want to spend money, I decided to go with InstallEase from LanREV.
As I was getting ready to write this off as done, one possible problem occured to me.
When FileMaker installs, it automatically puts in the username as whatever the current installing user is. You might not be able to answer this, but I'll ask anyway.
If I use InstallEase to take a snapshot of my system before install, then after, and use that package to deploy... is it going to show my name as the username on everyone's systems, or will it figure it out on its own?
I'm going to see if I can scrounge up a test mac to see if my theory proves correct or not, but in the meantime, feel free to answer if you already know what will happen.

Apple remote desktop not working

Just upgraded to Mavericks and can not use apple remote desktop. I bought my copy of ARD from the store. Anyway of getting this fixed?

Hi ikarous79,
If you are having issues with Apple Remote Desktop under Mavericks, you may want to make sure you have updated to ARD 3.7, which was just released recently. You may find the following article helpful:
Apple Support: About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
Regards,
- Brenden

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I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

Hey Madoser,
I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
I'll make sure

Apple Remote Desktop not connecting

I have set up new iMac with OSX.8.3 and released the remote administration as I did before on many other devices.
In the Apple Remote Desktop window I can see the computer and it presents itself as any other computer also, to which I have access to (available, current user etc)
However, when I try to connect I get in the LAN immediately "connection failed".
From outside via VPN I get this message:
Please make sure that the remote administration (in System Preferences "Shares") is enabled on the computer to which you want to connect. Also make sure that your network connection is working correctly.
Here, after all, is an indication, albeit an improper. I can see the computer in the list of the ARD window and that it is available. But cannot connect either
I have tried with and without firewall, with no success. In addition, in the firewall the Remote Administration is enabled.
I am little perplexed. (With TeamViewer I can connect)

Thanks a lot for your help
TeenTitan wrote:
while connect to the local network.
is the computer on and awake when you try to connect?
Yes it is
on the new imac, have you verified remote management is enabled?
Yes I did (the computer IS visible in the Remote Desktop list, I can see what app is running, which user account is active )
if no, have you tried enabling it? (apple menu, system preferences, show all, sharing, check remote management)
its correctly done
If yes, have you tried unchecking it, and then re-checking it?
Will try it
if still no, is the user your try to connect with listed in remote management?
Yes it is listed (however I checked the option for all user)
if so, what about deleting and then re-adding the user your try to connect with?
Will try that
if no, what about adding the user to the list?
I was creating already a new user, no improvement
while connected to the same lan as the imac. Have you tried deleting the computer record for the imac from your ARD, and re-adding the client?
Will try that
Is both computers connect to the network the same way? if so, what are the IP address you get on both computers?
yes they are. We have manual attributed IPs in the same range

Apple Remote Desktop Toolbar Icons Missing

http://gallery.me.com/paulhaberle#100006
I have Apple Remote Desktop under OS 10.6.6.
I recently reinstalled it because I stopped getting report data from my workstations.
But now the ARD toolbar is missing icons.
How do I get them back without damaging my ARD database?
I can still use ARD okay and I am getting my report data but it's an aesthetic thing.
I have attached a link to a photo to show you what I see.
My worry is that if I reinstall Apple Remote Desktop again, the database repsonsible for the data reporting will be lost.
Thanks for your help in advance.
Paul

Thank you Brian for the reply.
However when I see the Customize Toolbar options, I see missing icons there too. The options to display Text or Icons or Small Icons or Icons with Text makes no difference.
It looks like Apple Remote Desktop is missing the resources containing the icons.
My present Toolbar has a mixture of text and icons with text showing.
My Dock shows ARD as a white application icon, not the usual binoculars with Desktop.
I am running ARD v. 3.4.

Apple Remote desktop connection with different internet network

I did purchase "Apple Remote Desktop"in mac app store, it works well in the same wifi's network but when i try to use different network, but i won't connect.
It said " Please make sure Screen Sharing in the System preference", but it won't works as well.
Please help
Mac OS: 10.9.1
Apple Remote Desktop: 3.7.1

The first thing I'd suggest is that you talk to your network support group and make sure that the necessary IP ports, primarly 3283 and 5900, are open between the two networks. If those are blocked, ARD can't connect.
Hope that helps.

Make "Curtain" mode default in Apple Remote Desktop?

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