Make goods receipt for the items w/difference after the proof of delivery

Hello experts,
I do like to know how finish the process of proof of delivery, when I does have items with differences over the quantities that arrived to my client. For example, one sales order for 20 units. I did the delivery note, and posted the goods issue. Then I did the Proof of Delivery, confirming 19 units and the deviation reasons, saving the document. Then I made my billing document for 19 units of material.
The deviation reasons was a damage material, my questions is: How does make goods receipt for the items with difference over the quantities after the confirming of proof of delivery?
Thanks in advance
Edited by: Johnattan Company on Sep 8, 2009 3:45 PM
Edited by: Johnattan Company on Sep 8, 2009 3:59 PM

Hello Chetan,
Thinking in the process, I have found a solution to do it. If the differences was caused by unknowing reasons, like stolen or whatever reasons and the material will not enter again in the warehouse, we donu2019t need to make any process.
But if the causes was a broken material, a lapsed date expired or unknowing others reasons as a consequence the material will enter again in the warehouse; I have customized a returns order, and a returns item with the option not relevant for billing to conclude the process.
Thanks for your help.

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