Making an in app purchase and it is stuck on "purchase is being processed right now" screen for hours now. Hard Rebooting does not help.
Hello. Everytime I go to make an in app purchase it says "purchase is being processed right now." But after several hours and hard rebooting it continues to say that. Meanwhile I am still being charged for these purchases even though I am unable to use the app to its full potential. Would the app store or my bank lock my card by any chance? Could that be the reason behind this? If not, how do I fix this issue. I was able to do purchase everything just fine until version 7 and 8 came along.
Thanks for your time,
Jenay
If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases, which should also show IAPs.
As well as being able to turn off the ability to make in-app purchases via the Settings > General > Restrictions screen, you should also have a 'Require Password' option on there which you can set to 'Immediately' - that should force you to enter your account's password for all purchases, including IAPs (and for downloading app updates).
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
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Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
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