Making an iPhone 4S manual backup to a MacBook Pro does not work in iTunes?

Hello.
I am helping a client's iPhone 4S (iOS 5) to back up his data to his 13.3" MacBook Pro (Mac OS X 10.8.2 with updates including the latest iTunes v11 without iCloud). We told iTunes not to automatically synchronize when connected. We did tell it to manual back ups from iPhone to MacBook Pro, but we only saw it back up iPhone's apps. Calendar, Contacts, etc. do not get updated on MacBook Pro's software. We don't want to synchronize. We just want to overwrite iPhone's data to the computer. Did we miss something or is there a bug in this manual backup? My client only updates his data on his iPhone and not the computer.
Thank you in advance.

randers4 wrote:
Backing up will not update the calendar, contacts, etc. on his MacBook Pro; only syncing does that (and it's bi-directional). Backing up only creates a device backup that can later be used to restore from if necessary. He can confirm that the backup was successfully created by going to iTunes>Preferences>Devices and checking the Backups list.
Or am I misunderstanding your question?
We do see iTunes' device and ~/Library/Application Support/MobileSync/Backup/ showing the backups. We thought manual backups did COMPLETE backups including calendar, contacts, etc. That's disappointing. The problem is synchronizing is that it likes to make duplicates which is quite annoying. We would prefer iTunes overwrite iPhone 4S' datas to computer. He nevers updates/add data on the computer.

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