Making Films with the Adobe Creative Cloud production tools

Making Films with the Adobe Creative Cloud production tools "Ask a Pro" webinar coming up on Thurs., June 13. More details here: http://adobe.ly/172QSko

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The all-Adobe production workflow on Wayland's Song
06/13/2013,10:00 AM US/Pacific

Similar Messages

  • Premiere Pro is not interpreting transparency correctly with the Adobe Creative Cloud 1.8.0.447 update

    Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.

    I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.

  • Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

    I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app.  Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager.  This allowed me to at least see all of the other CC programs and install several of them.  Its my understanding that APM is suppose to update itself to the CC app but it never does.  I'd really like to have the CC app to interact with the cloud as is intended.  plz advise and help.

    Nickpl the forums are fairly active right now.  You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait.  We are updating these areas with any new issues or solutions which are being discovered.

  • How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?

    How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?

    Thanks for looking into this Jeff!
    I work with an Inventory module software and is responsible for software detection across several computers. Once an updated version comes up, I update our database with latest software details to get it detected if installed on any machines.
    The problem tracking updates with Desktop Creative Cloud Software are;
    1)We have to have it installed with the CC applications in-order to get the notification of the latest updates and have to check everyday.
    2)Only relates to the latest updates, so in-between we may miss a prior update unknowingly.Hence, the remote machines having those updates may not get  detected with the software version update which would create problem in reporting.
    3)For all CC products, there is no base or previous updates available for installation if we miss one.
    I went through the Adobe Products Update pages [Product updates] which holds good when it comes to Acrobat and Reader software which I follow to track down any newer updates but this is inconsistent when it comes to CC products like in After Effects CC, Dreamweaver CC etc...
    So overall to be very specific, is there any one channel I can follow to get the notifications only for the updates on CC products and then may be I can rely on Desktop Creative Cloud for installation if not available anywhere like in product update pages of Adobe ?
    Regards,
    Subrat

  • Adobe creative cloud product online help not working. Any idea what is the reason ??

    Adobe creative cloud product online help not working. Any idea what is the reason ??
    I have to manually copy pdf file to open help for all suite....

    Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    In case the issue is still not resolved, do contact Adobe Support.
    Regards
    Rajshree

  • I'm trying to download the adobe creative cloud app so I can get Photoshop CC but it keeps failing and I get this pop up with Error Code 205

    I'm trying to download the adobe creative cloud app so I can get Photoshop CC but it keeps failing and I get this pop up with Error Code 205. What does that mean?

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • InDesign file with layers to the Adobe Creative Cloud?

    Is it possible for me to upload an InDesign file with layers to the Adobe Creative Cloud please?

    Hello, Yes  you can upload a Indesign CC file with layers and download the same file with the layers. It is still the orginal file as there is not any changes made to the file during the upload or download process from the Creative Cloud.
    If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
    Thanks
    Scott V

  • Is lightroom CC included in the adobe creative cloud photographers package monthly subscription?

    Is Lightroom CC included in the adobe creative cloud photographers package monthly subscription?

    There is no Adobe Story Premium, it is Adobe Story Plus that is included with the Creative Cloud paid subscription.
    From the Adobe Story FAQ here http://www.adobe.com/products/story-plus/faq.html
    What versions of Adobe Story are available and how do they differ?
    Adobe Story is available in two versions, each of which offers advantages over other scriptwriting software:
    • Adobe Story Free is professional screenwriting software available free on Adobe.com, providing standard writing tools that automatically format your script as you type. Write for various types of projects using customizable script templates and multicolumn scripts. Import scripts written in Final Draft, Movie Magic Screenwriter, and Microsoft Word. Access your projects anywhere you have an Internet connection.
    • Adobe Story Plus is a complete, collaborative scheduling and preproduction solution. Stay on time and on budget with additional features not available in Adobe Story Free. Generate up-to-date schedules and production reports from script metadata, including tags created automatically or manually. Work on your projects online as well as offline by using the Adobe Story Plus desktop application. Stay in sync with your team using collaboration features such as Share Projects.

  • How can I stop the Adobe Creative Cloud sign in at every system start?

    I don't want to be asked to type in my Creative Cloud sign in data at every system start, only if I definitely use / want to work with my Adobe products. Does anybody know any settings for that and how to do it (Windows 7)? Thank you.

    Hi Kapil, so maybe this could be the cause? Every time I start my computer the Adobe Creative Cloud asks me to sign in (without even touching any Adobe program, I just have installed a few of the CS6 suite to test them). If I press 'cancel' and then start the Adobe Application Manager, it asks also to prompt the Adobe ID AND every time I have to agree to the license agreement, not only once.  I'm just in the 30 day test phase, maybe this could also be a cause for that? Or ist this a hint for an improper installation?

  • I am seriously thinking about moving to the adobe Creative Cloud. My concern is that if my design bu

    I am seriously thinking about moving to the adobe Creative Cloud. My concern is that if my design business runs into hardship and I can no longer afford the monthly payments, what happens to my software and existing files?

    http://www.adobe.com/products/creativecloud/faq.html
    "If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
    When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud."
    Having said that, if you  maintain a perpetual license, you will have to comply with the new Adobe one-version-back upgrade policy.
    So when CS7 is released, you must upgrade in order to qualify for upgrade pricing for CS8. Likewise when CS8 is released, you must upgrade in order to qualify for upgrade pricing for CS9.
    There is of course nothing mandatory about upgrading but bear in  mind that you can no longer skip a couple of versions and get up to date every 5 years or so at upgrade pricing. You'd have to pay full price for the new suite all over again.
    So it's a matter of costing the various options out over a 3 or even 5 year period and budgeting for it.
    If you're running a design business, you perhaps also need to consider whether the Adobe software design tools are mission critical or not. Will your other expenses exceed the US$600/year required for the Cloud?

  • I am trying to locate my serial numbers for the two creative cloud products? Illustrator and Photoshop.

    We subscribed to Adobe Creative Cloud last October, purchasing a single copy of Illustrator and Photoshop.
    The Web developer we had subsequently left the company, and I removed and re-assigned the products to our new Web developer in the Adobe Creative Cloud admin console and sent the 'welcome' emails to him.
    He said the mails weren't sent, so I re-removed and re-added him in the console but although it states the welcome email has been sent, the user is still marked as pending?
    James has fried to use the products, both of which show up as trial versions, asking for the serial numbers to be entered to unlock the full products & I don't have any record of them, nor can I find them under the CC profile?
    I purchased the software through Softcat and received confirmation emails from Adobe that the products were activated and ready to download.
    What have I done wrong?
    All help welcomed!
    Regards,
    Martin.

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • How can i get back the adobe creative cloud shared folder after I deleting it?

    How can i get back the adobe creative cloud shared folder after I deleting it?

    I think Adobe pulled the Creative Connect Desktop app until the new CC release next month. I just built a new PC and noticed it wasn't available in the app manager any more. On my other machines it isn't working anyway. In another post Adobe devs said they new it was down because thay were working out some server issues. It looks like they couldn't resolve them.
    I bought into the CC right from the beginning since I never buy my software outright but rather use a credit card. I thought that getting the whole master suite for $30 a month interest free was a great deal. Having all the software has been great, but it was over a year before we even saw a desktop syncing folder and noe it seens as though we are going to have server problems every time they upgrade the cloud leaving us to have to use the cluncky web interface during these sync blackouts.
    I can tell you Adobe better get it together cause ther starting to p*ss off a lot of loyal customers. It feels like were dealing with a cellphone company who only gives deals to the new customers and once you've signed the contract your screwed.
    Here is the link to whats going on
    Announcement: Creative Cloud file sync service offline (Updated)
    Hide Details
    The Creative Cloud Connection preview is currently offline as we upgrade the service. Please see this blog post for additional details :http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connecti on-and-file-sync-preview/
    All files stored in Creative Cloud can still be accessed and downloaded from the Creative Cloud web page at: https://creative.adobe.com/files
    We sincerely apologize for the inconvenience during this transition.
      by Vikrant Rai (May 17, 2013)

  • There is someing wrong with my Adobe Creative Cloud

    There is someing wrong with my Adobe Creative Cloud, I `m sure I fill in my e-mail "<Removed by moderator> ,but when I turn on theAdobe Creative Cloud,it says my  e-mail address is  "<Removed by moderator>,I wonder hou it be that?

    Manage your membership and payments | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
    Need to update account info or reset pwd  - dobe ID, sign-in, and account help -
    http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Is Encore a part of the Adobe creative cloud?

    Is Encore a part of the Adobe creative cloud?

    This is the updated link for info re using Encore CS6 with CC and CC 2014.
    http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html
    In the desktop app, go to the find new apps, and pick previous versions to the right.

  • Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.

    Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.
    The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
    Dave

    Hi
    I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
    http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html 
    He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
    le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
    I have asked him to post a bug report about Adobe Illustrator CC 2014.1
    Dave

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