Making/Receiving Call Problem

Hello All,
I'm sure this problem has probably already been posted elsewhere, but I can't seem to find it. Anyways, I have a Blackberry Curve 8530 and quite frequently, unfortunately, when I try to make a call it will connect to the other phone but neither I or the person on the other end will be able to hear each other. When dialing, the phone doesn't make any dialing noises such as key beeps or anything, it just says connected. I end up having to keep hanging up and redialing until the phone connects and we can actually talk and hear each other. At first I thought maybe it was the phone so this past weekend I took it back to Sprint and got it swapped out with a brand new one of the same model. Haven't had it 2 days yet and it's doing the same thing again. It will do this sometimes when someone calls me as well, I'll answer the phone and won't be able to hear anything. I have had this problem regardless of who I am calling... same network, different network, land line, even my voicemail. It also does it whether or not I'm using my Bluetooth. I really like my phone so if anyone has a solution or a workaround to this problem I would be greatly appreciative. Thanks for your time.
-David K

Hello bigdave2001 and welcome to the BlackBerry Support Community Forums.
I would suggest you do a date wipe of your device and selectively restore. Since this issue has followed you to other devices, it could be something in the data.
Back up your device first using the BlackBerry Desktop Manager. If you need to download it, click here.
To do the security wipe, follow KB14058.
To restore your data, consult KB10339 and follow the instructions for an advanced restore.
Thanks and have a great day!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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