Malformed Topic.
I have a webhelp project that, if run on my pc, generates a
word document flawlessly. However, on a co-worker's machine, the
project throws a "malformed topic" error, and skips the rest of the
topics in the TOC.
Since it runs properly for me (and I didn't create the topic
in question, or the project) I'm going to presume that the problem
isn't actually the topic.
Any votes as to if I should reinstall RH, Word, or both?
(Version x5.0.2)
quote:
Really not sure about this one. What happens if you both open
one of the supplied projects and try to generate a printed output?
Does it work OK on your machine and not your colleagues? Similarly
do you have another project to test?
Both of you are working with the project on your respective
hard disks and generating the printed document to your hard disks?
That's correct: the project, when copied to my harddrive from
my colleague's, creates a Word doc without a problem.
All other projects have been no problem at all, which is why
the head scratching!
quote:
Also please confirm that Word SP2 was applied before RH was
installed? If not, then uninstall RH and reinstall that. Leave Word
alone.
Yup, we installed in the right order.
This process has been working for us for months, and now just
this one is going kablooey. Or projects are all one-offs, created
specifically for each client (common html files, a new project for
each one).
This one is particularly large, at over 1200 pages of Word
doc when it's done generating. Until I got it to generate without a
hitch on my PC, I was suspecting a file size limitation on
Word.
Similar Messages
-
Malformed topic error - RoboHelp 9
Hi,
After checking out every suggestion on dealing with this error with no luck (including Peter Grainge's print issues and every other posting on malformed topics), I am at a loss - any help/suggestions on a solution would be GREATLY appreciated.
I have three single source print layouts in my project - Administration Guide, Operations Guide, and Reference Guide. A few of the topics are common to several of these layouts. WebHelp compiles perfectly along with all three different TOCs.
The Administration Guide generates a printed document, which needs the usual formatting in Word, but all the topics generate. When I attempt to generate either the Operations or Reference Guide I get the malformed topic error message after about 10 topics - not always on the same topic. Here's the puzzling thing to me - the topics that hang are topics that generated just fine in the Administration Guide. Is this perhaps something to with my conditional build tags and the same topics being used for multiple layouts?
Print Wizard settings:
Generate Word doc only.
Location -different folder for each single sourced print Guide
Conditional Build Expression = None
I have tried using the Microsoft Word Template styles and the Stylesheet - default.css in turn with the same result.
I have been scouring the html code for weird leftovers from cutting and pasting topics from a previous Word doc (This project originated in Doc-To-Help, but as I had not created online Help previously, just a pdf output, I started a new project in RoboHelp and created each topic from scratch, but did cut and paste text from the Word doc. I thought perhaps there might be an issue with Word tables which are plentiful in this project, but the error starts with topics that have no tables in them.
Any suggestions, thoughts VERY WELCOME
Many thanks in advance,
SallyI encountered a Malformed Topic error message that I eventually resolved after trying many of the suggested resolutions.
Here's what I tried that did not resolve the problem:
Cleaned-up the HTML generated by the MS Word document <Word 2007>
Ensured my topic/filenames weren't too long
Removed tables
Eliminated all Conditional Build Tags
Deleted the 'offending' document
Confirmed Memory requirements/capacity (on my machine)
This did resolve the problem:
Resolved by reducing the size of large file(s) - (by breaking-up one large document into many documents)
Also of interest, the large document did contain many tables, which probably aggravated the condition (malformed topic)
The environment
I use RoboHelp Version 9.0.2
On a network
Also have a Local copy
Use Visual Source Safe
Have 351 Topics
Printed doc approx. 850 pages
Source docs are MS Word 2007
Use RH Style Sheet and applicable Word settings
I hope this info will help you determine which resolution is right for your situation!
Cara
Tech. Writer
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| ||||||||||||||||||||||| -
A better way to deal with lost hyperlinks when converting Robohelp to Printed doc?
I have inherited a 750-page manual that is
"single-sourced" in RoboHelp X5. When I generate printed
documentation, all of my hyperlinks and converted to plain text.
Everytime we release a new version of the manual with any changes,
we have to re-generate, and then manually go into the MS-Word
converted document and re-create some 350 hyperlinks and page
number references. Somebody please tell me that there is a better
way to do this, or a better tool to manage single-source
documentation.Another post has been raised relating to this problem. See
http://tinyurl.com/yvpaut
I am replying here is this is where most of the relevant
information is.
You found that using the Style Mapping template solved the
images problem but the document stopped generating at 450 pages.
That was sort of what I hoped for. Rather than go to the step I
will suggest in a moment, I suggested you try something else but
you never came back to the forum to indicate you had tried it, so
the assumption is you did and it worked. Patently it did not so
let's try what I would have suggested next.
On my website there is a topic on Print Issues and one of the
them covers Malformed Topics. Try looking for <p
style="mso-bookmark: as suggested in my earlier reply in this
thread. You can try RH's Multi file find and replace but FAR from
http://www.helpware.net/FAR
may get better results. I think with this error you usually get a
message. Do you have the Output pane opened and have you read right
through it for clues? View | Output on the menu. Whether or not the
Output pane mentions this error, I would search for it anyway.
Other Points:
A] It could still be a resource problem. The document is very
large so, as Harvey mentioned, resources come into it. I know the
PCs that won't play nicely have good resources but whilst I am no
expert in this area, don't foget XP is using more of them leaving
less available to you. It could be an issue but I am inclined
towards it being something else.
B] I also suggested a hunt for a rogue topic.
"What I would try is copying your layout so that you have
three versions of it. Then delete two thirds from each one. If all
three work fine, it sort of confirms that size is a problem. If one
fails, your on the track of the rogue topic."
Did you try that? Like I said, if all three work fine, then
we are back with the resource problem but we will have ruled out
other issues. It should take less than fifteen minutes to set that
up. Longer to run it but you can be doing something else at that
point.
C] On FrameMaker, no real answer but you will soon see
evidence that Adobe are continuing to better integrate all the
products we are using. I don't think you will see what you want in
the upcoming version though.
NEXT:
1] Please search for <p style="mso-bookmark:
2] If that fails, try creating the three layouts.
3] Then post back how it went. If unsuccessful, tell us if
the Output pane gave any information about things the process did
not like.
Let us know either way as if one succeeds and you post that,
it helps the next person with the same problem. -
Error while generating PDF document
I am using RH 8 and cannot generate a Printed PDF document.
here is the error message output
Warning: style (p.Table) is not defined and will be mapped to 'Normal'.
Processing 'Setting-up and Assigning Roles'...
Warning: The Word Document became corrupt when attempting to append following malformed topics:
TimeTEQ\Chapter1-Administration_Functions\First_Topic.htm
TimeTEQ\Chapter1-Administration_Functions\SettingUp_the_Parent_Organisation.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_up_and_Assigning_Sites.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_Up_Departments.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_Up_and_Assigning_Roles.htm
Failed to build 'TimeTEQ'...
Failed to build one or more chapters.
Building 'Glossary'...
Failed to build 'Glossary'...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\TimeTeq_Documentation_Aug2009\TimeTEQ_OldHelp\user guide\Timteq_test_project\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...
Internal error encountered, Failed to generate Printed Documentation.
Starting to build Printed Documentation...
Printed Documentation processor 8.0.0.203
Building C:\TimeTeq_Documentation_Aug2009\TimeTEQ_OldHelp\user guide\Timteq_test_project\!SSL!\Printed_Documentation\Printed_Documentation.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 0 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.5604, OS 5.1.2600, RAM 768 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'TimeTEQ'...
Building 'Chapter1-Administration Functions'...
Processing 'Overview- Understanding Sites, Departments & Roles'...
Processing 'Setting-up a Site Group'...
Processing 'Setting up a Site'...
Processing 'Setting-up and Assigning Departments'...
Warning: style (p.Body_Text) is not defined and will be mapped to 'Normal'.
Warning: style (p.Step2) is not defined and will be mapped to 'Normal'.
Warning: style (p.Step) is not defined and will be mapped to 'Normal'.
Warning: style (p.spacer) is not defined and will be mapped to 'Normal'.
Warning: style (p.Tableheader) is not defined and will be mapped to 'Normal'.
Warning: style (p.Table) is not defined and will be mapped to 'Normal'.
Processing 'Setting-up and Assigning Roles'...
Warning: The Word Document became corrupt when attempting to append following malformed topics:
TimeTEQ\Chapter1-Administration_Functions\First_Topic.htm
TimeTEQ\Chapter1-Administration_Functions\SettingUp_the_Parent_Organisation.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_up_and_Assigning_Sites.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_Up_Departments.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_Up_and_Assigning_Roles.htm
Failed to build 'TimeTEQ'...
Failed to build one or more chapters.
Building 'Glossary'...
Failed to build 'Glossary'...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\TimeTeq_Documentation_Aug2009\TimeTEQ_OldHelp\user guide\Timteq_test_project\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...
Internal error encountered, Failed to generate Printed Documentation.There is a warning about a malformed topic. I have seen projects where there is nothing wrong with the topic but where the machine needed more RAM. What are the basics of your PC?
Also try turning off PDF and generating a Word document instead. If that works, PDF from there. Does that work?
See www.grainge.org for RoboHelp and Authoring tips -
Error generating PDF output in Workspace for Sharepoint while batch scheduling
Hi,
I am trying to schedule a batch in Hyperion workspace which needs to generate output in SharePoint. I have done the setting in ExportFolder in FRCONFIG.cmd /Mbeans as
Sharepoint1=//msocsp02.lighthouse.hhc/Finance/Essbase Reporting Libraries/Test Batch Reporting
and set readable/Writable properties to true.
When I execute the batch it give me a error: (Logon Failure: The target account name is incorrect)
================================
Server Activity
Batch "NewBatch" was started at Monday, July 29, 2013 6:21:33 PM CDT
Executed "OPROFIT/Working/Tricia/Dana/Commercial" successfully
Status for various save options for "OPROFIT/Working/Tricia/Dana/Commercial"
Error while saving as PDF
\\msocsp02.lighthouse.hhc\Finance\Essbase Reporting Libraries\Test Batch Reporting\Commercial.pdf (Logon Failure: The target account name is incorrect)
Saved successfully in repository as /OPROFIT/Working/Tricia/Dana/Commercial
Batch "NewBatch" finished at Monday, July 29, 2013 6:21:50 PM CDT
================================
When I type //msocsp02.lighthouse.hhc/Finance/Essbase Reporting Libraries/Test Batch Reporting in Windows explore ,it works fine for me. Plus I can manually upload the any file using my Windows active directory login in Share point via Internet explorer. I am using my windows active directory everywhere.
I tried to execute this batch file in local directory and it generates the required output but not in Sharepoint.
Any help would be much appreciated.There is a warning about a malformed topic. I have seen projects where there is nothing wrong with the topic but where the machine needed more RAM. What are the basics of your PC?
Also try turning off PDF and generating a Word document instead. If that works, PDF from there. Does that work?
See www.grainge.org for RoboHelp and Authoring tips -
Most of my help projects are exported to Word at some point
for editorial review. This works fine except on one project. When
exporting this problem project, the process fails on any number of
topics and always with the glossary. It looks like the project is
damaged in some way, though it builds fine as Web help and HTML
help. here's what the log says:
Warning: The Word Document became corrupt when attempting to
append a malformed topic: mytopic.htm'
Failed to process 'mytopic'...
Fatal Error: Word Document got corrupt. Abort building
'References'.
Failed to build 'References'...
Failed to build 'References'...
Failed to build one or more chapters.
Building 'Glossary'...
Failed to build 'Glossary'...
I've replace 'mytopic' but the errors remain. The source code
does not seem to be the problem. also, the export fails on various
other topics too. If I exclude the glossary the export fails anyway
on any number of topics. As soon as an error occurs, Word fails to
respond. The only way out at that point is to kill the applications
via Task Manager.
The project is huge - about 1000 topics and plenty of
hyperlinks between them. I don't want to have to import them into a
new RoboHelp project unless all the links remain intact.
I am using RoboHelp 5.02x on Windows XP on a computer with
ample resources.
Any suggestions would be very welcome!
googunYou could also create several SSLs, each of which generates a
portion of the project. If you have topics grouped into folders,
even better.
If you must have a single document, then just append all the
Word docs after running all the SSLs (and by the way, you can batch
generate any combination of SSLs).
Good luck,
Leon -
Printed Document function not working
I have a user who is trying to use the Printed Document
function of RoboHelp to convert html files into one continuous
document, put together in a book form, complete with a table of
contents. The process errors out giving her error messages like
--> "Warning: The Word Document became corrupt when attempting
to append a malformed topic: (then it lists an htm file here)". Can
anyone tell me what could be causing this error or if something
might be missing from the installation?
Thank you!Welcome to the forum
You'll like this. A number of possibilities.
See Printed Documentation Issues on my site for one
possibility.
The other is quite simply insufficient RAM. Yeah I know what
RH says on the box but Word has its own requirements. I have a
layout that gives this error on a 2gb ram machine but works quite
happily on 3gb.
A way of checking that it is RAM is to create two copies of
the print layout. Leave one alone. In number two trash half the
topics. In three trash the other half. If two and three then
generate OK, there is clearly no problem topic so by my
calculations it has to be RAM. -
Word output aborts partway through
I have a project that I have been maintaining for a number of
years, beginning in RH3 and now in RHX5. I can successfully produce
HTML Help and WebHelp output from this project, but output into a
Word document is another story.
In examining the compiler log, I see the message "Warning:
The Word Document became corrupt when attempting to append the
following malformed topics" followed by a list of topics that
didn't make it into the Word doc (i.e., everything after the point
where it stopped).
What does it mean by "malformed" topic? What can I do to fix
it? I see nothing in the Truecode that suggests a problem, and as I
said, the other outputs are fine.
Alan R. HouserHi Alan,
this issue has popped up a few times. Seems to be an issue
with the template. Use the forum search feature and pop 'malformed'
in the search field. You'll see a few threads discussing this
issue. Seems to be a problem with the template that is used for
mapping topics. e.g.
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=454&threadid=1136224&hi ghlight_key=y&keyword1=malformed
Kind Regards
Craig -
RoboHelp 7 Crash - MS Visual C Runtime Error
I have been using RH7 for many months. Today, I was using Single Source Layout > Printed Documentation > Properties. And it crashes without doing any more than looking at the dialogue; sometimes when setting the location for the output.
I get a Microsoft Visual C++ Runtime Library "Runtime Error" - RoboHTML.exe ... "The app has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."
This has now happened 3 times in a row. On one occasion I was warned of a corrupted $StylePrepFile.htm, which I deleted and tried again.
I have rebooted; I have run Norton SystemWorks diagnostics to repair system errors. But it's still doing it.
I have tried deleting the CPD file, but it still crashes on this project. When I click on the OK button in the error message dialogue, RH disappears instantly. But you cannot re-open RH and then open the project again because it tells me it is locked by another instance of RH. I looked in Task Manager, and RoboHtml.exe is still loaded. I have to delete it here before I can reopen it and load the project.
A thought: I have been trying RH8 in Trial mode, and decided not to upgrade just yet; so I uninstalled it. Would this cause problems with RH7? If so, how do I fix it?
Any ideas anyone?Thank you for your suggestion, Peter. I tried it and this is what happened.
I had trouble with two separate printed doc layouts. So I loaded a recent backup copy of the project, and tried adding a new Print layout. I used the same conditional build tags. I built the output, which went through its normal slow processing, and then, at the end, I got an error message like this:
The Output View showed a long log of the build:
===========================================
Starting to build Printed Documentation...
Printed Documentation processor 7.00.145
Building D:\!Active clients\Client BP Sunbury\Client BPOSS Shipboard\Copy of Backup copy 90610 BPOSS_SB_Source\!SSL!\Inst_Setup_Upgrade_Restore_Guide_BP_-_PDF\Inst_Setup_Upgrade_Restor e_Guide_BP_-_PDF.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 11 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.8307, OS 5.1.2600, RAM 1535 M Bytes
Building Printed Documentation 'Inst Setup Upgrade Restore Guide BP - PDF'...
Building Single Document 'Inst_Setup_Upgrade_Restore_Guide_BP_-_PDF.doc'...
Building 'TitlePage Installation & Setup Guide - BP Ships'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'TitlePage_Installation_&_Setup_Guide_-_BP_Ships.htm'
Failed to build 'TitlePage Installation & Setup Guide - BP Ships'...
Failed to generate section 'TitlePage Installation & Setup Guide - BP Ships'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'Installation and Setup Guide'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Installation_and_Setup_Guide.htm'
Failed to build 'Installation and Setup Guide'...
Building 'Installing BPOSS Shipboard.'...
Processing 'Minimum System Requirements'...
Processing 'Installation Concepts - BP Ships'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Minimum_System_Requirements.htm'
Processing 'Download BPOSS Shipboard Files'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Installation_Concepts_-_BP_Ships.htm'
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Download_BPOSS_Shipboard_Files.htm'
Failed to process 'Download BPOSS Shipboard Files'...
Fatal Error: Word Document got corrupt. Abort building 'Installing BPOSS Shipboard.'.
Failed to build 'Installing BPOSS Shipboard.'...
Failed to build 'Installing BPOSS Shipboard.'...
Building 'Configure AMOS Mail'...
Processing 'Configure AMOS Mail for BPOSS'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Configure_AMOS_Mail_for_BPOSS.htm'
Failed to build 'Configure AMOS Mail'...
Building 'System Setup - BP Ships'...
Processing 'Initial Setup - Authorisation Codes'...
Warning: style (p.ListBullet) is not defined and will be mapped to 'Normal'.
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Initial_Setup_-_Authorisation.htm'
Failed to process 'Initial Setup - Authorisation Codes'...
Fatal Error: Word Document got corrupt. Abort building 'System Setup - BP Ships'.
Failed to build 'System Setup - BP Ships'...
Failed to build 'System Setup - BP Ships'...
Building 'Restore Data from Backup.'...
Processing 'Primary Restore Data Procedure'...
Processing 'Secondary Restore Data Procedure'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Primary_Restore_Data_Procedure.htm'
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Secondary_Restore_Data_Procedure.htm'
Failed to build 'Restore Data from Backup.'...
Building 'Help Desk'...
Processing 'Technical Support'...
Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Technical_Support.htm'
Failed to process 'Technical Support'...
Fatal Error: Word Document got corrupt. Abort building 'Help Desk'.
Failed to build 'Help Desk'...
Failed to build 'Help Desk'...
Failed to build one or more chapters.
Building 'Glossary'...
Failed to build 'Glossary'...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Inst_Setup_Upgrade_Restore_Guide_BP_-_PDF.doc'...
Generating 'Inst_Setup_Upgrade_Restore_Guide_BP_-_PDF.pdf'...
Failed the generate PDF file 'D:\!Active clients\Client BP Sunbury\Client BPOSS Shipboard\Copy of Backup copy 90610 BPOSS_SB_Source\!SSL!\Inst_Setup_Upgrade_Restore_Guide_BP_-_PDF\Inst_Setup_Upgrade_Restor e_Guide_BP_-_PDF.pdf'...
Failed to save 'Inst_Setup_Upgrade_Restore_Guide_BP_-_PDF.doc'...
Cleaning up temporary files...
Internal error encountered, Failed to generate Printed Documentation.
===========================================
As you see, this is full of Warnings - I think it reports every topic as Malformed.
The final output is a word doc that fails to load when I double-click on the filename.
If I load MS Word 2003 and load the file, it disables Word such that where the document should view, the area is white all over and the scroll bars are disabled. I can switch between Normal View, Print view etc, but all look the same white area.
If I load a "good" word document, the same problem - all white and no text. Something has gone badly wrong. See short movie:
RH7 does not offer the option of a repair, so I would have to uninstall and reinstall.
This is an important Help project, so I've got to fix it somehow...
Any idea, anyone? -
When trying to generate a docx RH8 fails to save the document and crashes
Hi all,
I am trying to generate a docx with RH8 under Win XP Pro Japanese localization, and shortly after the conversion starts, I begin getting warnings that RH "Failed to save the Word Document after appending a malformed topics:" and then gives the name of the topic. This is happening for all topics, though it generated fine previous to the last changes I did in the project.
The changes I did in the project were just additions of topics the usual way. No importing of any kind, just copy from Word and paste in RH8.
I suspect a RH corruption, however if I could avoid reinstalling RH, it would be awesome.
I just repaired Office 2007, as I was thinking that Word might be the problem, however the same thing happens, so my best guess would be reinstalling RH8.
Any ideas as what could be the problem?
Thank you,
BogdanI reinstalled RH8 and managed to generate the printed documentation normally.
So the problem was RH8 which got corrupted without any apparent reason.
Bogdan -
Word document became corrupt when attempting to append...
I'm going crazy here. I'm using RoboHelp 4.1 and I am having
an issue with trying to create printed documentation. I was
receiving the error message, 'The Word document became corrupt when
attempting to append a malformed topic.' Then it would say failed
to update 'topic name'. So in trying to fix it I deleted the entire
folder which contained the file where it blew up, and tried
recompiling it. It went past the point where I had removed the
folder and blew up on a topic in the next folder and gave the same
error...so I deleted that folder also. Now it will make it entirely
through the printed documentation process....but at the end of
compiling it, it tells me Failed to Update images....but at least
now it will give me a finished document (it just has a bunch of
dead linked images). Is this an issue that would be cured with an
upgrade to X5 or is this something else that I have not thought of
yet? Any help will be greatly appreciated.Hi, jdammen.
The first thing I suggest is a search of the forums on the
word "malformed" - you are not alone! Seems like the problem can
have multiple causes: one bad topic, a bad style in the CSS, not
enough RAM, some kind of weird invisible running corruption...
The solutions offered seem to fall into general categories -
1) generate with half the topics, then a quarter, etc. to narrow
down and kill the bad topic, 2) change all styles to Normal and see
if printdoc generates correctly, 3) take a copy of the project and
restore it from .hhp (see
Peter Grainge's website for
help), 4) start over.
I'm afraid they all have one thing in common - trial and
error. You're just going to have to slog through this.
BTW, this happens in X5 - I don't think an upgrade will be a
quick solution for you.
Sorry, and good luck.
Elisa -
ICal Server mail notification generates malformed Reply-To header
When a mail notification (invitation) for an event is sent by iCal Server running on Snow Leopard Server to an outside email address, an apparently malformed "Reply-To" header similar to
[email protected]
is always inserted into the message. As the above address is not a valid one, the recipient is unable to reply to the event invitation. The "From" and "Return-Path" headers always indicate the correct email address "[email protected]".
Has anyone encountered this issue, or more importantly, know of a solution?Remember - email addresses are technically only the @domain.com address. The suffix information is only a user of that domain.
ALL email sent regardless of who or how it is addressed before the @ is technically irrelevant to the end client (outlook, thunderbird, etc..)
Email is really only a DNS operation. The @domain.com is resolved somewhere in the cloud (no one really wants a boring DNS resolution lesson here....) to your domain server. In your public DNS records there are MX records which tell anyone trying to send email to your DOMAIN (not users) what mail servers you have, where they can be located, and in what priority they are used (if multiple mail servers are used.)
Once the email finds its way to your email server, it internally resolves the info before the @ to it's user directory (AD, OD, whatever) and then the mail server processes the message and sends it along to the user if it validates. But it still arrives at your mail server regardless if it is correct or not.
You can try this test yourself... (as long as copy all undeliverable mail to: is enabled in your server admin)
Send an email to some made up email address... [email protected].
It will still be resolved to your email server and "delivered" to your "copy undeliverable email to:" address. Even though it is not a valid user of your domain.
So, what does all that crap have to do with the topic? When you hit reply to an third party ical invite (because internal ical users don't use email for invites) - everything in front of the @domain.com is irrelevant in the reply process. And this applies to all email clients. The message is resolved and sent back to your @domain.com email server. So when you see the icalserver+blah blah blah [email protected] it is a correct address and all email clients only see the info after the @ for routing and send it to your email server.
It is once it hits the Mac Server does the magic happen. In the setup of ical, you specify an ical email address for this specific third party email invite function. Hence, the [email protected] address.
Mac email server has built in support for sub-addressing and this is where everything AFTER the "+" is resolved internally in the ical server.app. iCal uses this information to process the invite.
So, in closing... it has to be a Mac server for this function to work.
Hope I didn't stray to far from your question.
Scott -
I have two 7960G phones which were using SCCP
I have just upgraded them to POS3-05-3-00 to work for SIP
SInce upgrading both phones are now sending malformed packets and a wireshark trace show no checksum on the packet.
Can anyone suggest how I might change the firmware as TFTP is the only option, currently using 3CDeamon.
Thanks
Johnhello - I have just moved your post to the Topic forums - you had posted your question in an obscure, non-visible, promotional community. Hopefully our community users will see your question now.
-
How do I get a Up One Level in the Topics page of my screen layout?
I am trying to insert an "Up One Screen" on my Topic page in my screen layouts and it's only allowing me to add a hyperlink to the Table of Contents. Any suggestions?
What do you mean by Up One Screen? Where is Rh only allowing you to add a hyperlink to the TOC?
What sort of help are you generating?
What version of Rh are you using?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
Is there a way to create a report of topics with missing images?
If I move all images in a project to a different directory,
is there a way to print out which topics have missing images?
I would like to have all images in the HTMLHelp folder, since
this is the default folder that images are copied to when I insert
them from another source folder. If I move all images from my
"Images" folder to the HTMLHelp folder, is there a way to generate
a report that lists all topics with missing images?
Normally, I've been using the "Images" report to determine
which topics used that image before I moved them, but I'd like a
report that denotes which topics are missing images, period.
thanks in advance,
ChristyGHi ChristyG
As long as you only move the images within the RoboHelp
project, none should go missing!
Unfortunately, I don't believe you have an easy report at
your disposal that will advise which topics contain missing images.
Cheers... Rick
Maybe you are looking for
-
I need a create an interactive image at the ibook author app, but I don´t know how, I saw the interactve image in the "life on earth" book, from the apple store, in an temperature map apreciate that someone could help me, please
-
Upsizing from Access to SQL Server - eek!
Ok - I've built quite a few dynamic sites using DW and Access, but the site i'm currently working on requires Microsoft SQL Server for the database. The site is almost complete and is written in Classic ASP. Can anyone point me in the right direction
-
Adobe installation issue: "initializes" but does not "retrieve installation"
Once it has initialized, it stays at 0% when the screen says "retrieving installation." I really need to view PDF files for school! Please help!
-
Why is the FORM OBJECT selection not found in the Preferences/Accessibility selection?
Hello, I am using the Dreamweaver cs6. I was wondering why the FORM OBJECT selection is not found in the Preferences/Accessibility selection?
-
ISE: test-radius user check fails
The ISE user guides suggest to use a username called 'test-radius' as option to the 'radius-server host' commands. This will cause the respective NAD (a Cat3560 in my case) to make an authentication check on each configured ISE every 60 minutes. The