Malware in Windows 10 All in one software download

I've just downloaded the latest HP software and drivers for Windows 10 64 bit for my All In One Officejet 7310. Windows Defender found the following malware in the download: Adware:Win32/PeapoonBrowserModifier:Win32/CouponRucBrowserModifier:Win32/CouponRucTrojanDownloader:Win32/Rottentu.A Very unimpressed with HP compromising the safety of my, and others PCs.

hello, can you try to replicate this behaviour when you launch the browser in firefox safe mode once? if not, maybe an addon is interfering here...
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

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Installation fail for HP c4780 in All in One software Windows 8.1

I downloaded and attempted to install
PS_AIO_06_C4700_140_408
into Windows 8.1
The install fails part way through with the message box
Message box header contains: ....\Setup\hpzsh...
Message box content displays: The system can not find the file specified
Clicking close ends the the install with no further messages.
I attempted to use HP Print and Scan Doctor. The software apparently identifies the C4780 with the help of an installed basic printer driver (which also indicates that it can not find the specificed file and crashes but leaves a printer driver installed. This basic printer driver allows me to pull up its web page). HPPSD then indicates that it is downloading the appropriate All in One software. Downloading commences but after several minutes then stops with a failed download message.
I have to admit that I am rather disappointed with all the hoops I am having to perform to get a supposedly compatible printer installed.
I'd appreciate some help.
Thank you

Hello jmayoral,
Welcome to the HP Support Forums!
I see you where able to locate a solution to the file not found error you got while installing the Photosmart C4780 on the thread: I cannot install my HP Photosmart C4780 - I can't install my drivers and the HP solution center. Was there anything else you need a hand with?
Thanks for posting,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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How to install All-In-One software with network printer?

I plugged my 7310xi into my Linksys WRT54G router. In Windows 7 64-bit I found the printer, installed the default drivers, and it's printing happily via the network.
But I need to install the HP All-In-One software if I want more advanced functions like scanning to my computer.
Downloaded the software from the web. During installation I get to the part where it asks me to choose how the printer connects to the computer. I select "through the network," click next,and it just keeps on kicking me back to this screen and I can't proceed. Any ideas?
Here's the error:
Now Launching=X:\hpzdui40.exe -I XXX -f X:\DIVins??.DAT
fail to load library X:\hpzscb01.dll
CNetworkUIPlugInApp::InitInstance fail to initialize sacabod. Result = o;
GetLastError = 193
RUN: Driver UI Plug-In exits returning 50
Exit code=50
I've set it to run in Vista compatibility mode and Run as Admin.
Message Edited by fuzzybabybunny on 08-06-2009 11:59 AM

I had exactly the same problem with Windows 7 64-bit and HP Photosmart 2610xi. All you need to do is right click on the installation program, go to properties, go to compatibility mode, select Windows Vista SP2 and optionally check run as administrator. It worked after that.

Problem installing Photosmart C6180 All-In-One software

I've "googled" and found several similar installation issues but none quite match mine. When I attempt to install the All-In-One software, I receive a dialog box error "The system cannot find the file specified." The file that it is attempting to find is found in the Dialog window heading:
c:\users\Myusername\AppData\Local\Temp\7zS52C3\,sourcepath.setup\blocksys...
Using %temp% I am able to verify that the 7zS52C3 folder structure exists. However the ",sourcepath.setup" folder shown above is incorrect. it should be just "setup".
I've ran this install several times under different accounts, including creating a new admin account.
I've cleared all temp files, removed tsr files using msconfig as described and cannot seem to solve this issue. I even renamed the setup folder to ",sourcepath.setup" to see if this would solve the install but it failed on another file.
I am running Windows Professional x64, My HP Photosmart c6180 is connected to the network and I am able to print properly to it from my computer. I need the software primarily for "scanning to computer" functionality.
Any help is appreciated.

Hello @DirkPittP,
Welcome to the HP Support Forums!
I understand that when installing your HP Photosmart C6180 All-in-One Printer on your Windows 7 64 bit computer, you are encountering a 'c:\users\Myusername\AppData\Local\Temp\7zS52C3\,sourcepath.setup\blocksysinstall.exe The system cannot find the file specified' error. I would like to assist you with this issue today.
Now in your original post, I can see that you have already attempted installing the printer on administrator accounts, clearing the temp files, running an msconfig, and renaming the folder to no avail. At this time I would like you run the following steps to see if we can get this working for you.
Step 1: Uninstall Drivers:
First, I would like you to clean up your system of any software or drivers for your HP Photosmart that may have made their way onto your system during the failed installs. Rather than running the 'normal' uninstall process, I would like you to click here to download the Microsoft Uninstaller Tool.
Once the website opens, please select the Run now button on the right hand side. Please follow through any recommended fix steps provided. When prompted, choose that you need assistance with 'uninstalling'. You will be brought to a list of populated programs from your computer. Scroll through this list until you see your HP Photosmart. Select your HP Photosmart and allow it to uninstall.
This Microsoft Tool will also check your computer for any registry corruptions. Should any system corruptions be found, this Microsoft Tool will fix those corruptions for you.
Once the uninstall has completed, please close the Microsoft Tool and proceed to the next step.
Step 2: Clear the Temp Files:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
In the Temp folder select Ctrl + A at the same time on your keyboard to highlight everything
Select the 'delete' button on your keyboard. If you get a pop up to skip an item, just skip it.
Once the Temp folder is emptied, close the window
Right click on your Recycling Bin and select Empty Recycling Bin
Step 3: Download Drivers:
Please click here to download the latest drivers for your printer.
Once the website opens select the Download button on the top left
Allow the download to Run
Once the download has completed the installer will automatically extract
After the extraction if you get the error again for 'blocksysuserinstall.exe' take note of the temp folder 7z . . . number sequence it refers to this time around.
Step 4: Rename Temp 7z Installer package:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
In the Temp folder locate the 7z . . . folder that shows in there
Right click on the 7z folder and left click on 'rename'
Rename the folder to the 7z. . . to the name that the 'blocksysuserinstall.exe' points to
NOTE: Ensure that you are logged into the same User Account that the error points to: "c:\users\Myusername\AppData . . . " when you make the change to the 7z folder. There shouldn't be any 'sourcepath.setup' folders at all.
Step 5: Install Printer:
Once the 7z folder is renamed to the name the error wants than click on the 7z folder to open it
Scroll down to the bottom of the installer files
Double click on the setup.exe file at the bottom. It may show an HP logo to the left of it
An installer window should pop open
Follow through the with the onscreen instructions to reinstall your printer
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

TS1424 I purchased an album and all but one song downloaded, I can't figure out how to get that last song to download??

I purchased an album and all but one song downloaded, I can't figure out how to get that last song to download??

Hello Kathie1970,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario

Officejet J4550 All-in-One Software and Drivers not supported in Windows 7

Windows 7 (automatic) and I (manual download from HP site) tried to install the printer driver software (64 bit system) and got an error software not supported. Went to the windows update site and the Officejet 4500 series was not listed. Is there any solution to this problem?

Run the install .exe file in compatibility mode for Vista SP2. Can someone explain to me how to do this?

HP psc 1210 all in one - software update help

Hello
I bought a new Dell laptop . Windows 8.1, 64 bit. The software with my 10 year old all in one is not compatible. I do not understand drivers and software needs. Do I need both updated? How do I proceed? Thank you, Tom

Hello,
All you have to do is to connec the printer to the Windows 8.1 PC and the in-OS driver will be installed.
There is no fullfeature driver software available for Win 8.1 PC.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP 6110 All-in-One - Software availability

A friend gave me a used HP 6110 All-in-One, but did not include an installation disk or power cable. Where can I download the software? Please give me the link. Can I use any USB power connection cable or is there a product spesific transformer-type power cable available?

Hello CrossBear,
Welcome to the HP Support Forums.
Regarding the HP Officejet 6110 inquires you have about the USB cable and software, I would like to help. The USB cable needs to be USB 2.0 A-B, they are not product specific.
HP Officejet 6110 All-in-One Printer Drivers is where you can download the software and drivers for your Operating System if available. This printer does not have full feature software for Windows Vista, 7 and 8 for example.
Let me know if this has helped.
Thanks,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

X64 series officejet all- I one software for Linux OS/running Ubuntu

Everything works fine on my 4200 series all-in-one but the scan function. I am running under Linux using Ubuntu. I see only software updates applicable to Windows, so how can I get my machine to communicate with my Acer laptop so as to scan in photos, etc?

Hi,
What is the exat printer model?
IS it the HP Laserjet 4200 model?
If so, I afraid that scanning is not supported for your printer for Linux, but only print capabiltiies are available.
Please check Summary of Available Features in Various Linux Distributions below, scan is not supported for this model for any Linux OS:
http://hplipopensource.com/hplip-web/models/laserjet/hp_laserjet_4200.html
Shlomi
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All-in-One Software Removal Utility

I have wasted the last hour and a half trying to locate the removal utility for All-in-one printers that I was referred to by a very helpful forum. I have had so much trouble with this thing (haven't been able to use in over a year) that I was thrilled to stumble on this solution. I had long since understood that I owned an incredibly capable paperweight.
The so-called "Expert's Day" I had tried was a futile exercise in canned replies despite my detailed explanations of having already tried everything available to me in support. I seized on this opportunity to ressurect my machine from the circular logic trap I had fallen into. No amount of rephrasing my search for this El Dorado cure throughout all of HP.com and Support yielded anything but 100's of useless results to read.
Now knowing that such a thing exists, I decided to see if I could find it cached elsewhere on the web. Imagine my shock and disgust when the first Google result was a direct link to HP Consumer Support with an easy download.
If I had not already logged a good workweek's worth of hours trying interactively with HP to solve my "already installed" issue I would just have smiled and moved on. Frankly, I'm pissed. Even MS doesn't run customers around in such a hamster wheel of go nowhere customer 'support' as I have experienced with this issue. If it wasn't simple and stupid, there was no where else to go (see Expert's Day comment above).
Ye GOD"S and LITTLE FISHES!! How bad would it be to make this tool and info available to the average consumer? The worst that could happen is to have to reinstall all the software. Beats the heck out of owning a "cutting edge' (was) photoprinter that only prints text files. If this actually cures my reinstall problems I will probably be madder than glad, wondering why no one told me this even existed.
Come on, people. Stand up for the little guys and demand that this utility be readily accessible via 'Software & Drivers' in support. You might actually convince someone to buy another HP product again someday....

Hey @texbem ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Photoshop essential.msi missing for hp psc 1610v all in one printer download

after downloading and installing driver and software for hp psc 1610v printer, a microsoft installer keeps trying to install a missing .msi for hp photosmart essentials. my operating system is windows 7 ultimate 64bit on a dell dimension E520. please help me find or install missing msi. Thank-you

This thread, similar to your problem may help
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-Photosmart-Essential-msi-is-missing...
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Hp psc 1350 all-in-one driver download issues

Hello
I have a Toshiba laptop and an hp psc 1350 all-in-one printer. Both were working well until Sunday. Now the printer will not work.
The on light of the printer is constantly on when attached to power, I can press the on button so it doesn't appear to be broken, but the light will not turn off.
When I remove the power cord the lights cycle through the printer panel (and the on button light does go off momentarily) then the on light stays on and will not turn off.
I have been unable to download the latest driver update from Windows Update or any websites automatically or manually - TOSHIBA USB DVB-T/Analog Hybrid Tuner (391 KB). The download always fails. I also tried the FixIt facility from Microsoft, but it tells me there are no issues.
Does this mean the driver is the issue, or do I have to purchase a new printer?
Thanks for your help.
This question was solved.
View Solution.

Hi Gerri_31,
I understand you aren't able to shut down the printer with the power button.
Thank you for your reply.
I will be happy to help you with this.
I would do a power reset to see if that will resolve the issue. With the printer still turned on, disconnect the power cable from the back of the printer, hold the power button for 10 seconds to drain any power, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it. Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
I have provided a document for power issues.
The HP Printer Won't Turn On or Respond.
If these steps don't resolve the issue I would recommend to call HP Tech Support for
further assistance to see what other options are available for you or to find out about
the trade in and trade up program.
Contact HP Worldwide.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp 3052 all-in-one software for windows 8 32-bit and 64-bit

I have a 3052A and windows 8 32 bit.

OK... and your question is????
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I worked for HP but now I'm retired!

Solution for Windows 7 all-in-one network printer won't print

It took all morning to resolve an issue that came up with my HP printer not printing today after working fine for 2 1/2 months. The problem was that the printer would queue the job, but then I would get a print error. The printer started out as offline, and it showed ready after I downloaded the HP troubleshooting utility, which said that everthing was fine, even it it wasn't. I tried every solution out there, including reinstalling drivers and restarting the printer, computer and router several times and unchecking boxes. I finally googled the exact error message I got (you have to type next several times after the "Windows can't fix this problem" message to get it. It said something about the printer not being able to find the network - unfortunately I didn't copy the exact wording. This finally got me to a website that suggested that Norton security would be the problem. My computer is new, and it is running Window 7 Professional 64-bit and Norton hasn't been a problem so far on it (though I heard horror stories that Norton can cause a lot of problems in the past). The instructions said to reset the Norton internet firewall to the default settings, restart the printer, and thankfully everything was back in business. I don't know why everything was working fine one day, and then suddenly the next morning it isn't working. I hope that others with the same problem will find this solution can help them.

Hi FGG,
I understand you're missing a driver for your Officejet Pro 8500 printer. I'd be happy to help you with this!
If you click here you can download the full software package for your printer, including the drivers. Just click next when the page loads (it should be able to detect your operating system) and then scroll down to where it says Driver - Product Installation Software, and proceed to download the HP Officejet Pro Full Feature Software and Driver. I recommend saving it to your computer to make things easier as well.
If this was not what you're looking for please let me know more specifically what the issue is.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Windows 8 All-In-One 1210v printer that stops and starts printing process

My printer has worked well until a few days ago when it suddenly started to load and begin printing, only to suddenly stop and "rest" then start again and do the same thing. This problem continues. The only thing I did that I thought might be the problem was to replace the ink cartridges.
I have checked with the " printer doctor" and tried all suggestions, including removing and replacing the cartridges. But that didn't work nor did the other suggestions there. I found no mention of my particular problem anywhere.
Do I need a new printer?

I am sorry you are having an issue with your prints starting and stopping.
1.) How is the printer connected to the PC?
2.) Following these steps should help
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01940312&tmp_task=solveCategory&cc=us&dlc=en&la...
3.) Did you download the windows 8 drivers from our website and install it?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=90770&
I hope this helps
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Malware in Windows 10 All in one software download

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