Manage Account Information

I received an email saying that Adobe was unableto process payment for Creative Cloud. I edited the credit card information and a message appears saying "cannot process payments." Help.

Hi Lauratrata,
You might want to ensure everything is current with your billing info. This document shows where to go to check http://helpx.adobe.com/creative-cloud/kb/renew-extend-restart-ccm.html
Hope that helps,
-Dave

Similar Messages

  • HT204074 I do not see a "Manage Devices" link when I access my account information through iTunes. I want to know how many devices are linked to my account. Can anyone help?

    I have accessed the Apple Support site http://support.apple.com/kb/ht4627 but I could not find the "Manage Devices" link on iTunes. The advice they give is as follows:
    You can view which devices or computers are currently associated, remove unused devices or computers, and see how long before they can be associated with a different Apple ID from the Account Information page in iTunes on your computer:
    Open iTunes.
    Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
    Choose Store > View My Account from the iTunes menu.
    From the Account Information screen, click Manage Devices.
    Next to each device or computer name, you will be able to see when each was associated to your Apple ID. You will also be able to track how many days are remaining before your associated devices or computers can be associated to a different Apple ID.
    Help would be greatly appreciated! Thank you!

    Hello from Albania,
    Please help me !! I'm desperate
    I sold my iPhone 4s a few months ago.
    Now i got my self a new iPad and created a new apple ID which i recently accociated with ITunes and ICloud.
    However, i can't update anything on my Mac since it still requires the old apple id, even though i changed it anywhere i could.
    I also don't get the manage devices when i tried to do this through the iTunes.
    I have no idea what to do.
    Waiting for your reply.
    Regards

  • I cant find the "manage devices" on my "account information"

    Can someone help me on my account information page i cant find the "Manage devices" someone help me please

    You need to enable automatic downloads on the computer or device that you would like to "manage".  As soon as this is done the manage device button will appear in your account.
    Link: http://support.apple.com/kb/HT4539?viewlocale=en_US&locale=en_US

  • HT204074 I haven't "Manage devices" button on the Account information screen....

    I'd like to disconnect one of my Apple devices from my Apple ID.
    There is a very simple decision in this site, but it does not work.... (I haven't "Manage devices" button on the Account information screen....)
    Help me please....

    You're going into Store > View My Account on your computer's iTunes, and it should then show under the 'iTunes in the Cloud' section.  Have you currently got any devices/computers associated with your account for automatic downloads and/or have you downloaded previous purchases on them ? If you haven't then it might not appear - that screen will only allow you to view the associated devices and remove them, it doesn't let you add them there.

  • HT1689 manage devices tab not in my account information

    I do not have the "manage devices" tab on my account information page.
    I am trying to add our families iphones to one store account.

    That section will only show if you have devices or computer associated to that account - to associate them you need to use iTunes Match or automatic downloads on them, or redownload past purchases on them : http://support.apple.com/kb/HT4627

  • When I go to "manage my account" and I press the link at the bottom where it says to resend account information to an email address but the email isn't mine so what do I do

    When I go to "manage my account" and I press the link at the bottom where it says to resent account information to an email adress but the email isn't mine so what do I do?

    are you trying to reset your apple id??
    if you can use the email option use the security questions
    if you can not use that go to expresslane.apple.com -> go to itunes-> itunes store

  • HT204074 "Manage Devices" is not on my account information page...where can i find it?

    "Manage Devices" is not on my account information page in Itunes Store....where can i find it?

    The "Manage Devices" button is not there because you don't have any computers or devices enabled for automatic downloads.  After following the steps contained in the link below, the button will appear in your account information page.
    Link:  http://support.apple.com/kb/HT4539?viewlocale=en_US&locale=en_US

  • SharePoint Foundation 2013 Managed Account.

    Hi all,
    I have a doubt, I want to register a new managed account in SharePoint Foundation 2013, My question is do I need to know the password of active directory user account which I am going to add as the Managed account.
    is it that the password which I enter while creating the managed account must match with the password of Active Directory user Account. Below is the screen shot in which there is a field for username & password. I know the UserName, can we assign any
    password to this or the password must match with the password given in AD.
    Please clear my doubts.
    Thanks.

    Adding more information :
     A Managed Account is effectively an Active Directory user account whose credentials are managed by and contained within SharePoint.  In addition to storing the credentials of the object, Microsoft SharePoint Server 2010 can also leverage Active Directory
    Domain Policies to  automatically reset passwords while meeting the requirements established by policy.
    How credentials are stored…
    Managed Account credentials are encrypted using a farm encryption key that is specified when you run PSConfig[ui].exe at farm creation based on the passphrase.  The passphrase is stored in a secure registry location so that it can only be accessed by the
    farm account and encrypted so that only the farm account has access 
    Thanks, Ashish | Please mark a post helpful/answer if it is helpful or answer your query.

  • ICal Server was working great then...BAMF! No account information found...

    Our iCal server is failing to authenticate, although the Open Directory Services on the server appear to be working. Originally the server was bound to the domain and pointed to the Open Directory server for the main company (which ultimately is probably a good idea).
    However
    That was switched so that our server is now it's own Open Directory Master (although DNS still points to the right place).
    Any chance this could have royally screwed things up in the bowels of the authentication preferences?
    Whenever trying to start an iCal account on our server I'm getting this error (NOTE that iCal server worked great for a day before BAMF! Error city)
    Account information not found
    Request to the server http://myserver.domain.com:8008/principals/users/username failed (code 30).
    the following error log shows itself from iCal server. Any thoughts you have would be greatly appreciated
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8009) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8010)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8010) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8011)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8011) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8012)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8012) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8013)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8013) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8014)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8014) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8015)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8015) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 retrying with ('127.0.0.1', 8016)
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 marking host ('127.0.0.1', 8016) down ([Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionRefusedError'>: Connection was refused by other side: 61: Connection refused.
    2008-05-14 14:49:57-0700 [-] [pydir] ])
    2008-05-14 14:49:57-0700 [-] [pydir] 14/05/2008 14:49:57 no working servers, manager -> aggressive
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8012) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8015) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8014) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8009) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8011) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8010) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8016) automatically
    2008-05-14 14:50:02-0700 [-] [pydir] 14/05/2008 14:50:02 re-adding ('127.0.0.1', 8013) automatically

    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] Log opened.
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] twistd 2.5.0 (/System/Library/Frameworks/Python.framework/Versions/2.5/Resources/Python.app/ Contents/MacOS/Python 2.5.1) starting up
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] reactor class: <class 'twisted.internet.selectreactor.SelectReactor'>
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] Configuring directory service of type: twistedcaldav.directory.appleopendirectory.OpenDirectoryService
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] Configuring directory service of type: twistedcaldav.directory.appleopendirectory.OpenDirectoryService
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] "Directory service <OpenDirectoryService '/Search': '/Search'> has no GUID; generating service GUID from realm name."
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] "Directory service <OpenDirectoryService '/Search': '/Search'> has no GUID; generating service GUID from realm name."
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] Traceback (most recent call last):
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/bin/twistd", line 21, in <module>
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] "Directory service <OpenDirectoryService '/Search': '/Search'> has no GUID; generating service GUID from realm name."
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] run()
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 27, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] app.run(runApp, ServerOptions)
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 379, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] runApp(config)
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 23, in runApp
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] _SomeApplicationRunner(config).run()
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 157, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] self.application = self.createOrGetApplication()
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 202, in createOrGetApplication
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] ser = plg.makeService(self.config.subOptions)
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/tap.py", line 593, in makeService
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] service = serviceMethod(options)
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/tap.py", line 360, in makeService_Slave
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] baseDirectory = directoryClass(**config.DirectoryService['params'])
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 107, in _init_
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] self.recordsForType(recordType)
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 392, in recordsForType
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] return self._storage(recordType)["records"]
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 369, in _storage
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] self.reloadCache(recordType)
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 495, in reloadCache
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] if recordShortName in disabled_names or guid in disabled_guids:
    2008-05-16 11:23:04-0700 [-] [caldav-8011] [-] TypeError: list objects are unhashable
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] Traceback (most recent call last):
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/bin/twistd", line 21, in <module>
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] run()
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 27, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] app.run(runApp, ServerOptions)
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 379, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] runApp(config)
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 23, in runApp
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] _SomeApplicationRunner(config).run()
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 157, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] self.application = self.createOrGetApplication()
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 202, in createOrGetApplication
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] ser = plg.makeService(self.config.subOptions)
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/tap.py", line 593, in makeService
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] service = serviceMethod(options)
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/tap.py", line 360, in makeService_Slave
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] baseDirectory = directoryClass(**config.DirectoryService['params'])
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 107, in _init_
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] self.recordsForType(recordType)
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 392, in recordsForType
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] return self._storage(recordType)["records"]
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 369, in _storage
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] self.reloadCache(recordType)
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 495, in reloadCache
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] if recordShortName in disabled_names or guid in disabled_guids:
    2008-05-16 11:23:04-0700 [-] [caldav-8014] [-] TypeError: list objects are unhashable
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] Traceback (most recent call last):
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/bin/twistd", line 21, in <module>
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] run()
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 27, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] app.run(runApp, ServerOptions)
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 379, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] runApp(config)
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 23, in runApp
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] _SomeApplicationRunner(config).run()
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 157, in run
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] self.application = self.createOrGetApplication()
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 202, in createOrGetApplication
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] ser = plg.makeService(self.config.subOptions)
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/tap.py", line 593, in makeService
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] service = serviceMethod(options)
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/tap.py", line 360, in makeService_Slave
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] baseDirectory = directoryClass(**config.DirectoryService['params'])
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 107, in _init_
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] self.recordsForType(recordType)
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 392, in recordsForType
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] return self._storage(recordType)["records"]
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 369, in _storage
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] self.reloadCache(recordType)
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] File "/usr/share/caldavd/lib/python/twistedcaldav/directory/appleopendirectory.py", line 495, in reloadCache
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] if recordShortName in disabled_names or guid in disabled_guids:
    2008-05-16 11:23:04-0700 [-] [caldav-8015] [-] TypeError: list objects are unhashable

  • There is no manage account button on my firefox sync tab on windows 7 or xp or ipod

    I set up a Firefox sync account on my windows 7 machine, with user name, password and code (which I still have).
    Then I set it up on my Windows XP machine.
    The two synced.
    Then I set it up on my iPod. The device picked up the then current sync.
    Now, if I try to get to my Sync acct via Firefox>Options>Options>Sync there is no "Manage Account" button.
    None of my units will sync, and I cannot even follow the instructions to rest the code -- because there is no "Manage Account" button.
    This has been going on for at least a week or more.
    Can someone advise on what is happening and how to make sync -- sync? Or work?
    Thank you.

    When I go to the Firefox button>Options>Options>
    I see the Sync Tab which asks me to set up Firefox Sync (which I've already done). The image depicting this is "opening_screen_sync.jpg"
    If I click on "Set Up firefox Sync" I see "second_screen_sync.jpg"
    If I click on "I already have a Firefox Sync account" Connect button then I see the code it gives with the third screen (I've left the code part out).
    Nowhere do I see the screen in the FireFox dialogues that lets me access the Manage my account so I can ask for a reset of the code (if that's necessary).
    These pictures are from my windows 7 machine.
    Do you also want to see the images from my XP? Essentially it's the same thing.
    From my iPod Touch 4 using Firefox Home, when I hit the refresh button the tabs, bookmarks and history remain the same even though my Windows 7 Firefox has changed significantly.
    No unit picks up changes from any other unit. Even though originally synced.
    Is this the information you where asking for? If not, please feel free to guide me into directly what info you are seeking.
    Thank you for your time and patience.

  • Firefox home iphone problem, i cant open manage account tab in preferences and can't log in on iphone due to unspecified error, what to do?

    == Issue
    ==
    I have another kind of problem with Firefox
    == Description
    ==
    when i log into firefox home on iphone i get "login failure unspecified failure" message, and also manage account tab in preferences on mac wont open, what to do??
    == This happened
    ==
    Every time Firefox opened
    == Firefox version
    ==
    3.6.6
    == Operating system
    ==
    Intel Mac OS X 10.6
    == User Agent
    ==
    Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
    == Plugins installed
    ==
    *-Gecko default plugin
    *Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
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    '''''Jul 23, 2010''' Moved "solved" topic from Firefox Support Forum to Firefox Home iPhone App Support Forum,
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  • Customer Account Information not populating in Checkout process

    Firstly, THANK YOU in advance for any help troubleshooting this -- I'm absolutely in the weeds.
    I've taken over a Business Catalyst site that was dropped by a different designer/management company at an incomplete stage, so am admittedly trying to clean up somebody else's mess at this point.  Most of the kinks are worked out, save for one: Saving/retrieving customer information.
    What's worked:
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    - Tying that login information to the checkout process so that customers can use that login information to proceed to the payment page with (some of) their informaiton already popuplated
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    - The retention and population of the Billing Address information.  It is not saving the Billing Address information from the original registration page, nor the Account Information page (wherein they can update their account details), and then (obviously) isn't populating it onto the checkout page form.  It is, however, keeping and populating the name, email, company name and phone number fields from those same forms.
    On the Customer Registration page (step 1), the Billing Address fields are included in the form, like so:
    <tr>
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                        <tr>
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                            <input type="text" name="BillingCity" id="BillingCity" class="cat_textbox" maxlength="255" value="{module_billingcity}" /></td>
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                        <tr>
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    However, when you go to review your account details on the Account Settings page after creating your customer profile, these fields remain blank.  An attempt to give them values and then submit the updates also returns null values on the updated page.  Following is that section of code from the Account Settings page:
    <tr>
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                        <tr>
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                        </tr>
                        <tr>
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                        </tr>
                        <tr>
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                        </tr>
    Then of course comes the page to checkout, from the Module Templates > Registration - Buy section, which includes this nugget of code to capture/display the billing information:
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        <div class="item"><label>City</label><br />
        <input type="text" name="BillingCity" maxlength="255" id="BillingCity" class="cat_textbox" value="{module_billingcity}" /> </div>
        <div class="item"><label>State</label><br />
        <input type="text" name="BillingState" maxlength="255" id="BillingState" class="cat_textbox" value="{module_billingstate}" /> </div>
        <div class="item"><label>Zipcode/Postcode</label><br />
        <input type="text" name="BillingZip" maxlength="255" id="BillingZip" class="cat_textbox" value="{module_billingzip}" /> </div>
        <div class="item"><label>Country</label><br />
    ... I feel like I must be missing something obvious here, but can't for the life of me figure out why this information isn't being saved/updated/displayed.  Help!                   

    I have exactly the same issue. I think the problem is that the registration and edit account forms are not set up on the back-end to parse the billing or shipping information. Only the Checkout/Quote forms are.
    *Edit - It would appear that ONLY the "Registration - Buy" form parses this data on the back-end. The "Registration - Quote" form does not.
    My solution for now is to not have the customer enter billing and shipping details on registration, nor be able to edit it in the account section. Instead, I display the information and put a note to the customer saying that any billing and shipping address changes can be accomplished upon the next checkout.
    Frustrating, as in my view, a customer should be able to edit those as necessary, and provide them up front if desired. In my situation, which is strictly a business to business ecommerce site, a customer can only see prices and add items to the cart once they are logged in, and in order to be allowed to log in, they have to be vetted by the company. However if the customer could provide billing and shipping info up front in the registration process, it would save my client some time by not having to enter those details separately for the customer in the CRM, in cases where the customer buys things on account instead of by credit card.
    *Edit - actually, having those fields on the registration form will show up in the email auto-response to the customer and in the workflow notifaction to the client role responsible. My client could still see the information, reducing some work, but now the customer could be frustrated, knowing they entered those values, only to not see them show up in their account nor be allowed to edit them once they're added.
    *Further edit - Even though I can manually enter the Billing Address in the CRM for the customer (can't manually add a shipping address), those values don't show up anywhere I've asked for {module_billing*}. So they can only be properly captured upon first or subsequent check-out. Then they will show up.
    Mario's instructions for pre-populating the checkout form values are correct. Those {module_billing*}'s do exist and work if the data is in the CRM for the customer, as Liam said in post 7 here. I have it implemented in my checkout forms. Unfortunately the {module_billingdetails} (from Liam's link to the Module Quick Reference) does not do anything at all, and the {module_shippingaddress} cited there only grabs the street name and number.
    Using the {module_home*} may work, but really, that's a kludge. As a developer you have to remember what is what, and a client, managing customers on a day to day basis (especially in my situation where it's only B2B), has to remember that Home Address in the CRM is actually Billing Address. But the Billing Address, I would assume, has to be captured anyway in the checkout for the system to work properly on the back-end. So there's potential for Home Address to get mixed up with Billing Address in the client's mind, and Billing Address, if entered into the CRM manually to get overridden by something else upon checkout. Then there might be a situation where the customer needs to enter a Home Address, but is a contractor working from home and needs the Billing Address to be the company they contract to because they use the company credit card or something. Really, just a kludge.

  • Account information not recognized: Could not reach CMS ' MachineName :6400'. The CMS on machine ' MachineName ' was stopped due to a critical error. (FWM 20031)

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    The root server reported an error Initialization Failure. (Reason: CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027) CacheObjectIDs ).
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    Hi Ankur,
    As per the error message you entered the issue might occur because the Oracle CMS database reside in a different network or there is a network delay between BO server and database server. Please refer KBA 1706849 and try following steps.
    Confirm that the CMS database and BO server are in same network
    Try to ping database server from BO server and check the reply. The reply should come in 1 ms
    Confirm with DBA whether there are 14 connections established to CMS database
    Stop the SIA and restart your database schema. Then start the SIA and try login 
    Please let us know error messages in Event viewer if this is a Windows server and also is this a clustered environment ?
    Regards,
    Hrishikesh

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