Manage Telstra Online Security Parental Controls

If you find the BigPond Parental Controls profile you are using is no longer working well for your family, you can change your protection quite easily either from within the BigPond Security console on your computer, or from My Telstra Security.
Logging into Parental Controls from My BigPond Security
Step 1
From a computer which has Telstra Online Security installed Log into My Telstra Online Security. You'll need your Telstra Username and Password. Click on the Parental Controls module to open the options and click "Launch".
Step 2
Click on the Parental Controls tab at the top of the screen then Manage Your Policies and then Click "Edit":
Step 3
Enter your Telstra Online Security username and password.
Step 4
Choose the profile you would like to your protection to be.
Step 5:
Click Continue. Now all your computers which use Telstra Online Security Parental Controls default protection are now protected by that Profile.

The information is wrong
there is no telstra security link, its garbage. you click the highlighted links and it just takes you to the telstra home page, no security link or tab in sight. been on the phone for 15 mins now and being redirected again to someone who can help. this is pathetic, its to difficult and convoluted to set this up. I bet thats why so few parents do it, you the service provider this is a big issue

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Manage Telstra Online Security account

Log into MyBigPond, using your BigPond email address and password if you want to do the following:
If you want Telstra Online Security to protect more than one computer click on an Orange Install button.
If all your licenses are in use, you can hover over the green button to get more information about the install.
If you wish to protect another different computer but all the licences are green, press a green button to reset and install on this computer
If you need to change your payment details, change from paying monthly to paying one year in advance, change how you pay your subscription fee, switch from Credit Card to Telstra Bill or correct your Credit Cards details if they have changed
If you want to upgrade from BigPond SafeCentral to BigPond Security.
If you want to cancel your service, use the unsubscribe button to unsubscribe from BigPond Security.

Re: Manage Telstra Online Security account
I want to know if Telstra online security is active on my account or any other active antivirus software. It tells me it DOES but I often receive pop-ups that tell me it's expired or inactive. I never click on the pop-ups for fear they are actually malware.
I want to know if my computer has any malware that may effect it.
I tried to access your free malware scan but couldn't find anywhere to activate it - just information about it.
0423764776
[email protected]

Turn Telstra Online Security features on or off

Step 1
On the Telstra Online Security dashboard select the Computer Protection icon
Step 2
Click on the Computer Protection icon. This will expand the product dashboard to offer more options.
Step 3
Next to the computer protection heading will be the Settings button. Click on this to open the Settings dialog box. By default, the Antimalware Settings page will pop up. Here you can select your profile for antimalware protection. Setting this to Off will disable Telstra Online Security's antimalware protection. Likewise, setting it to Always on or Prompt will enable it:
Step 4
To change settings related to Telstra Online Security's firewall, select the Firewall Settings page from the left-hand menu. Here you can choose to either disable or enable Telstra Online Security's firewall features.
Step 5
Once you are finished adjusting your settings, select OK to close the settings screen.
If you want to shut down the Telstra Online Security on your computer:
Step 1
Right click on the Telstra Online Security icon in the windows taskbar.
Step 2
Click Exit and you will be presented with a prompt asking if you are sure you want to exit. Click on yes. You will then be prompted to enter your Telstra email and password to confirm your request. After these have been entered Telstra Online Security will close.
Please Note: Your computer will now be unprotected from any threats which you may encounter on the internet or on your computer. It is recommended you enable Telstra Online Security to help protect your computer and your Internet experience.

Re: Turn Telstra Online Security features on or off
I am connected to the Internet via cable and the modem provides Wi-Fi connection. I have given access to the Wi-F to my grandkids lap top & smart phone. They are using all my data. How do I block them? I don't wish to take them off just block them when the usage is high i.e can I turn the Wi-Fi on and off as and when I want to.

Install and activate Telstra Online Security

We recommend you keep Windows up-to-date at all times so your computer stays fully protected. It's best to check if: Windows needs to be updated before you start your Telstra Online Security installation as you may need to restart your computer if Windows requires updates.
Installation
The Telstra Online Security Installer now supports installation from any browser. You'll then be prompted to 'Save' and then 'Run' a small file which will launch the installation wizard.
Step 1
Once the installer opens Click 'Next' and the Installation Wizard will check your computer to ensure its compatibility with Telstra Online Security. Your computer must meet the Minimum System Requirement in order to proceed with the installation.
Step 2
If you have other commercial security software solutions installed, these may potentially conflict with Telstra Online Security and you may be prompted to remove it, or the installer may offer to remove it for you:
Step 3
If Telstra Online Security is already installed on your system, you may be prompted to remove it if it can't be updated by the installer.
Step 4
Press 'Next' and the installer will automatically begin downloading the necessary components for the installation of Telstra Online Security. Once the components are all successfully downloaded the installation will automatically begin.
Step 5
After the Installation is complete, you'll be asked to restart your computer
Activation
After restarting, you'll be presented with a dialog box asking you to enter your Telstra email address and password, in order to confirm your identity and validate the installation
Please Note: Your Telstra email address and password are used to lock and unlock your Telstra Online Security settings. Once you've entered this information, select 'Next'. Telstra Online Security will launch and begin protecting your computer. It will automatically run an update check to ensure your computer is updated with the latest protection.

Re: Install and activate Telstra Online Security
Trying to follow the emailed instructions to load Online Security onto a new HP Pavilion with Windows 8.1 .
When I load Online Security and re-start, it returns to the download routine and tells me there is an old version that needs to be removed. It goes into an endless loop of removing/re-installing/re-starting.
When I try to load Safe Browser it locks the computer after indicating approximately 75% complete. I tried several times. On one occasion I had to "REFRESH" the laptop and this re-initialised the computer, taking me back to the initial set-up of the device.
The instructions appear to be out of date.

Troubleshooting tips for installing Telstra Online Security

Following are some common scenarios you may encounter while installing Telstra Online Security.
Possible active x issues
When Clicking on the ActiveX download bar, I see the option "Run add-on" instead of "Install ActiveX"? This occurs if you have previously installed or attempted to install BigPond Security on this computer. Because the Active X component is already installed you can choose the option "Run Add-on" to progress with the installation.
When I click to download the ActiveX component, I am taken back to the beginning of the installation Wizard.
This occurs when your browser has installed the ActiveX component, but cannot run the newly installed Active X component and needs to refresh itself. Continue with the Installation Web Wizard if you have been directed back to the first page.
Other known issues
Whilst installing Telstra Online Security you may experience issues which can cause the Windows Based Installation Wizard (WBIW) to fail.
Fail to load ActiveX download bar
WBIW freezes during System Check Stage
Fails to download Telstra Online Security components
General Internet Explorer error messages during WBIW
Perform Windows Update and remove conflicting software
Prior to trying any of the solutions please ensure you have:
Completed the Windows Update process, and
Removed any conflicting 3rd Party applications.
Resolving Issues
You should only perform the following for issues which cannot be resolved by updating Windows and removing conflicting software:
Step 1
Please download the file FixIE.bat file (Registers Internet Explorer and MSXML files needed by the Web Installer)
Step 2
Close all opened Internet Explorer windows
Step 3
Double click the FixIE.bat file
Step 4
Re-launch Internet Explorer application, and follow previously used link to launch the Telstra Online Security WBIW and follow required steps.

It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key.

Monitoring and managing time limits in parental controls

Howdy!
I've a few problems with the time limits in Parental Controls: a) I cannot tell how much time is left on an account, and b) I cannot add additional time to an account at will -- I have to wait for a warning dialog to come up when there's just a few minutes left.
Is there something built into OSX (GUI or CLI) that would allow me to view time remaining? Is there a way to add/modify the time remaining on an account?
Thanks!

I too find this annoying with parental controls. There should be a prominent countdown timer in the menu bar, in my opinion, that lets your kids know how much time is remaining on their login session. But to my knowledge there is no way to do this.
However, I have an additional problem: If my child's account logs out when all of his time is used, and then I try to add a few minutes to his time limit, I am unable to. At the login screen, there will be a red circle with a bar through it next to his account, and the phrase "can log in at 12:00 am". I click on his login icon, and at the login prompt I am asked if I want to add additional time. I choose the amount of time from the drop down menu, enter my admin user and password, and click enter. The desktop background rotates to briefly reveal my son's user account desktop, and then rotates back within a few seconds and logs him out. No amount of time can be added to the account. Rebooting does not fix the problem.
Anyone have a similar issue?

Upgrade Telstra Online Security for additional protection

If you need to protect more than one computer, you might need to upgrade your account. You can choose to pay to protect yourself for another 12 months if you like, however it isn't required as long as your account is currently active.
Visit My BigPond
If you are protecting a new computer Press Upgrade on one of the available licences
Click Accept to take a 12 month subscription or Ask me again later to proceed straight to the installer
If you wish to protect your family with Parental Controls or Safe Social:
Visit My BigPond
Click Safe Social or Parental Controls
Click Accept to take a 12 month subscription or Not Now to proceed straight to the other service
If you are currently in a Minimum Term
The minimum term of your existing subscription will end on the date you accept the paid upgrade,
A new minimum term will start from the date that you complete your upgrade,
Your new upfront payment will be the standard charge less the following amount: Your original payment X number of months remaining in your minimum term /Total number of months in your minimum term.

It doesn't address what I needed help with
I am waiting on prepaid broadband to be activated, order number 1-363897313044 and it has been nearly 24 hours. It is a new service so why the delay, which will probably impinge on the data usage at the backend?

WiFi Security & Parental Controls?

I have just bought my 13 year old Son an Android for Christmas and I want to protect him and the phone from the dangers of the web.
two questions:
1. I have already signed up to Orange Safeguard to protect him from 18+ sites when on 3g, but is there anyway I can protect him from these sites when he is using WiFi through our BT home hub?
2. Can I protect the phone from viruses/spyware when used via Wifi?
Solved!
Go to Solution.

Hi Trend Micro and AVG do android phone security. Avg do a free version as well as a paid version.
http://www.avg.com/gb-en/antivirus-for-android
http://us.trendmicro.com/us/products/personal/mobile-security-for-android/
Hope this is of some help

Safari, parental controls or admin password problem?

My grandson was able to access ** sites and add them to his bookmark bar. When asked for the admin password he typed it in wrong 3 times and then it said try again later, he clicked ok and then the add to bookmarks window appeared and he added it. I am using Safari 4. He should not be able to add anything without my password (that he does not have) I tried it and that is how he did it.
Is the problem Safari or is it the admin password box?

I have Safari 4.0.2, Mac OS X 10.4.11, all updates.
I have a 10-year old daughter.
I use the Parent Controls for her Managed account to enable certain websites she can go to. If the website is not part of the Bookmark Bar, she can't go to that website.
That was under Safari v3.x.
In Safari v4.x, with Parental Control mode enabled, go to any website. It is, at first, denied.
Click the "Add Website" button, cancel the Password dialog, you'll get the add to Bookmark
dialog. Click cancel and the website is STILL added to the bookmark. It does this especially when you have a folder on the Bookmark bar. Safari v4 will add the website to folders in the Bookmark bar on the first go-round.
My daughter inadvertently figured this out. She started trying odd names for websites,
including sex.net. She then clicked on a link at that website and, going through the process above, added it and went to the website.
It was only after she shrilled when she saw the images that I came over and saw what she had seen and learned how she got there.
I did searches on this issue and found many others noting that the security Parental Control in Safari v4 simply does not work. (e.g. this Apple discussion).
You've got some explaining to do, Apple.
Bryan C

Is there parental controls you can place on this router to not allow activity on certain websites and times? I know that the Netgear router does this.er

Is it possible to restrict what sites(FB etc.)are accessed through this router and times certain devices can be allowed wifi access?

Not directly on the router but you can setup parental controls through external/3rd party services. For example OpenDNS allows you to setup parental controls which are managed from their site and a separate account. Once you have OpenDNS configured you can tell your 4G LTE router and personal devices to use it as their main DNS service.
More info:
https://www.opendns.com/home-internet-security/parental-controls/

BT Parental Controls - unable to process your requ...

Last night (Sunday 7 December) I activated the BT Parental Controls and blocked a few websites just to test it out.
With three boys I was curious to see what level of protection BT Parental Controls offered.
However this evening when I log in to My BT and click on the "Manage" button for BT Parental Controls all I get is this error message:
We are unable to process your request due to technical error.
What needs to be done to allow me to access these settings please?
I didn't realise that activating BT Parental Controls would block the use of Google Public DNS which I'm using for a number of devices so I would now like to disable the BT Parental Controls but obviously am unable to.
Many thanks
Gareth

I have been experiencing the same problems for nearly a fortnight and have had numerous conversations with the so called tecnical support who tell me it will be fixed soon!!.I would like to know when but so far no luck.There is obviously a fault or lack of interest on BT's part.They are supposed to be calling me again tomorrow, so will update if they do.

Think parental controls have been installed on Mac book pro

Hello,
Does anyone know how to check if parental controls have been installed on my Mac. I have a lot of issues going to certain websites and my safari was having issues loading. Plus I had weird files on my disk that would set to different numbers. I'm not a child and believe someone linked my laptop. Please help remove controls.

Privateperson87,
to check if any user is under parental controls, log in as your administrative user and open the Users & Groups pane of System Preferences. It will show your users on the left-hand side of the window, and whether those users are administrative, “standard” (i.e. non-administrative), or “managed” (i.e. under parental controls).

How can I customize time limits in parental control?

Hello,
I am trying to customize the time limits for a managed account via the parental control GUI.
However I would like a much finer customization.
For example: prevent access Monday 8-5pm, Tuesday 1-pm, 5-8pm, etc.
While the "standard" time limis are set to a generic week-day/school day (which assume that a school week is the same all over the world!)
Is there anyway to do that?
Can anyone tell me WHERE are these limits stored in the system?
Could I simply edit a system file (not afraid to do so even if it is complicated!)?
Thank you.

You can let Apple know you'd like this ability at http://apple.com/feedback/iphone.html.

Blocking website (parental controls

Is ther a way to block certain website that I don't want allowed on my android?

Hi Diana,
Unfortunately, I can't find any Firefox addons that can give you parental controls on Android.
An alternative option could be to set up parental controls on your entire home wifi network - assuming you'll be using your tablet at home?
Your ISP (the company you pay for your internet connection) might offer this service, so you could contact them or check their website to find out.
Another free service for your home network is provided byOpenDNS - but it will require some technical know-how to set up:
https://www.opendns.com/home-internet-security/parental-controls/opendns-home/
Hope that helps!
Jayelbe

Parental control & network accounts

Is there any way to set up parental control for network accounts?
All my family member's accounts are of the network type, including the kids'. However, it appears only managed users can have parental controls turned on.

Kevin,
I wondered if you had found a way to access the various logs available on Leopard client but when using network accounts. I'm proposing using it in a school but without the logging facility it won't be feasible.
Thanks
Alistair

Manage Telstra Online Security Parental Controls

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