Managing Creative Cloud Apps

Is there a way to compare versions of the apps I've downloaded versus what is currently available?

Hey there.
Open the application you want to know, go to Help and About. There you can check the version of your product and check if you need any update.
Hope it helps.

Similar Messages

  • Remote update manager creative cloud app

    Hello,
    remote update manager won't update the creative cloud app for windows. Is it intended, that we need a separate tool to update the CC-App? Are there any manuals describing how to automatically update it?
    Since users in out company don't have admin privileges, i'd like to do it with a tool such as the remote update manager - but RUM will update all other adobe applications, just not the creative cloud app...
    Thanks and regards,
    Tobias

    Hi Ashubijalwan1,
    just to make sure there is no misunderstanding:
    All Creative Suite Apps are updated except for the app with the name "Adobe Creative Cloud".
    When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
    Best regards,
    Tobias

  • Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

    I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app.  Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager.  This allowed me to at least see all of the other CC programs and install several of them.  Its my understanding that APM is suppose to update itself to the CC app but it never does.  I'd really like to have the CC app to interact with the cloud as is intended.  plz advise and help.

    Nickpl the forums are fairly active right now.  You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait.  We are updating these areas with any new issues or solutions which are being discovered.

  • Installation fails via Creative Cloud App manager on windows 8 - can't find log

    No information given in Creative Cloud App manager.
    I click on "Learn More"
    and get a window that tells me the following
    Installation failed
    Errors encountered during installation.(7)
    More Information
    "More information" is a link/button but clicking it does nothing.
    Where are the logs on windows 8?

    You can try checking out the logs, at http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
    And this might be handy too: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Good luck,

  • Why do I keep getting prompt to download creative cloud app manager when I already have it? I've tried re-downloading, not working.

    Why do I keep getting prompt to download creative cloud app manager when I already have it? I've tried re-downloading, not working.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Every time i upgrade Creative Cloud App - App For managing cc Apps this fails in my macbookpro... so

    Every time i upgrade Creative Cloud App - App For managing cc Apps this fails in my macbookpro... so App is unusable and probably needs reinstall.
    I had cc full, now cancelled and switched to Ps cc/Lr only , and in macbookpro says PS cc expiries in 4 days. when go to open Creative Cloud App does not open.... well?

    Moving this discussion to the Creative Cloud Download & Install forum.
    Lsepolis123 please review the installation logs for the Creative Cloud Desktop application to determine why the installation is failing.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret the installation log files.

  • Have CC programs installed already, but when I open Creative Cloud app Manager it only shows CS6?

    Have CC programs installed already, but when I open Creative Cloud app Manager it only shows CS6?

    OK thanks - I tried that, would not let me remove the OPM.db file as in solution 2, i uninstalled CS6 versions, i uninstalled Creative Cloud desktop app and then downloaded latest and installed - however, with continual workload, I am not about to remove all Adobe software as suggested in Solution 4!  Even in the Creative Cloud app where it shows install new apps, there are only CS6 versions showing?
    I have just uninstalled creative cloud app manager again - go to download latest version and the message is - we are currently experiencing problems, please try again later.

  • Adobe Creative Cloud Apps "Download Error"

    I wonder if anyone can help?
    I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
    The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
    I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
    This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
    However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
    I have tried the 'Reload Applications' button but that has no effect.
    My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
    Any ideas?
    Thanks in advance for any suggestions.

    Did you run the cleaner after uninstalling and before reinstalling?
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Adobe Creative Cloud App Cannot Connect to Server

    After updating the Adobe Creative Cloud update manager, I can no longer log on to the server.  I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.

    Hi Blaylockimagery,
    What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
    This doc might be related?
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    or
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -Dave

  • AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

    Hello,  I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
    I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
    First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
    The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page.  No graphics, no data, just white.  
    When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
      At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system.  Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!  
    Obviously I don't want to run at only 256 colors, and neither should you!  Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
    If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu.    Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
    The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items.  Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK.  You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit.  YAY!
    If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors.  Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required.  If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
    The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform.  The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe. 
    It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor".  Seriously, how is FireGL not "Supported"?
    I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems.  At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
    At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once.  Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
    Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
    Good Luck!

    Minor correction...  I called my GPU the FireGL, which is the old market name..  The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

  • I am trying to install Creative Cloud app for Desktop and it's shutting down

    Trying to install the  Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time.  I have OS X Yosemite 10.10.1
    If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

    Hi Jeff,
    Thanks for your reply.
    I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
    Thanks again!

  • I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

    My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

    Hi Amanda
    I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    https://creative.adobe.com/products/creative-cloud
    Thanks
    Scott

  • Problems with Downloading Creative Cloud, Apps

    When I initially downloaded the Creative Cloud app itself, the download was incredibly slow.
    When I finally did get it installed, I kept running into more problems. When I first open the Creative Cloud app, it takes so long I have to go and do other work before I can come back and see that the Home tab has information in it other than being blank.  When I click on the blue Install Adobe Apps button, I get "Download Error" screens, sometimes with a wait with a spinning wheel first.
    I've already tried renaming the opm.db file, but that didn't help.
    I also checked, and the Behance tab is loading just fine.

    Tklem are you on a managed network?  If not then I would recommend reviewing Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

  • Adobe Creative Cloud app, No response to commands.

    I've done almost everything I can think of to get the creative cloud app that was put on my desktop to do ANYTHING. I will click it, and it will do absolutely nothing. Nor will anything download from the Download Center. Please help! I need these programs to start projects very soon!
    Edit - I run on an Asus Laptop, with Windows 8.

    Hi Blaylockimagery,
    What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
    This doc might be related?
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    or
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -Dave

  • How many computers can I install my Creative Cloud apps on? May 5, 2012 5:57 AM -- Cloud Busted!!!!

    Ok so i was just about to sign up for the cloud... having big problems with the Application Manager not being able to connect to the Interent (???) and re-directed to Customer Service. S aw this question about how many machines one can install on... blown away by Adobe's answer... 2!!!
    2?  Two? Deux???  Are you guys for real?  This is 2013... we have many more than 2 devices... the subscription should be for me, not my machines.
    I suppose i do notunderstand the meaning of a Cloud based Solution.  Is it me or is Adobe out to lunch on this one?  And b4 the Adobe ppl respond telling me to 'review the licensing agreement' like it the original (locked) post... perhaps it is you, Adobe people, who should review your licensing agreement!!!  I see no reason to pay Adobe for a Cloud Solution now.  It serves no purpose that I can see.  Unfortunate... re-tool it Adobe and get back to me.

    Hi pacman,
    You can install the creative cloud apps on as many device as you want, but simultaneously you will be allowed to use only 2 device at a time as per EULA(end user license agreement).
    You can contact Adobe support they will let you know more about the creative cloud membership.
    http://www.adobe.com/support/chat/ivrchat.html
    OR
    Visit this link for CCM FAQ
    http://www.adobe.com/products/creativecloud/faq.html

Maybe you are looking for