Managing Pre-Orders

I've got two per-orders from May that I want to cancel. Everytime I try to get rid of them a message pops up.
"We could not complete your iTunes Store request. An unknown error occurred. (1011)
There was an error in the iTunes Store. Please try again later."
I'm assuming it's because the albums were released in May and it's now August.

Are you running the latest iTunes? If not, get it here:
http://www.apple.com/itunes/download
Try it again after installing and see if the same error occurs.

Similar Messages

How can I find out the date of a movie I am trying to pre-order if the date is not available/showing in the "manage pre-order" section?

How can I find out the date of a movie I am trying to pre-order if the date is not available/showing in the "manage pre-order" section?

Thanks so much for your reply King_Penguin. No, sadly there is not indication of the expected release date on the film, it's no where to be found. I have also tried to look in other places online, but no luck. I guess your latter statement jives more with my situation, that being the studio/rights-holder hasn't feel inclined to provide the date.

Where is the "Manage Pre-Orders" option?

Where is the "Manage Pre-Orders" option?

OK, so only if you have Pre-Orders you will see the option. I thought I have some but I guess I don't.
Thanks.

Manage Pre-orders button missing.

The other day, I pre-ordered an album. I read about the manage pre-orders button, but I don't have one. I want to make sure my order went through. Thanks.

we aren' talone
http://forums.palm.com/t5/webOS-Hardware/Pre-Hardware-Cheap-Junk/m-p/228423
http://palmwebos.org/2009/06/11/palm-pre-the-broken-volume-button-saga/
http://forums.precentral.net/palm-pre/197660-broken-volume-button.html
http://www.youtube.com/watch?v=85fPwceOWVk

I do not have a 'Manage Pre-Order' tab on my accounts page, can anyone help?

Hi, have tried following instructions to manage pre-orders but cannot find the 'Manage Pre-orders' tab. Can anyone help please.
PD

You will only have a de-authorize all button if you have 5 machines authorized and you are only allowed to do this (on your own) once every 12 months. If you would like to de-authorize your old computers and have less than 5 authorizations you need to send Apple support an email requesting this.

Manage Pre-orders is not an option in View My Account

I would like to cancel a pre-order. The Help instructions say, "To cancel pending pre-orders, choose Store > View My Account, and click Manage Pre-orders." When I go to View My Account, 'Manage Pre-orders' isn't there. What do I do?

Yes, I clicked on the price in an odd way and discovered this. Apparently I didn't know that I wanted to buy my entire wish list one song at a time. Silly me, and I thought I had other things to do with my time. Guess I'll be spending a little estra time with apple feedback tonight too.

HT5714 Is there another way to cancel pre-orders beside going on the computer? Every time I click on manage pre-orders it says I have an error.

Is there another way to cancel pre-orders beside on the computer? Every time I click on Manage Pre-Orders, it always say I have an error...

You've tried closing and re-opening iTunes and/or rebooted your computer and you have the latest version of iTunes installed ?
If you have then you could try contacting iTunes Support and ask them to remove the pre-order from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod

I pre-ordered an album on my iPod touch and it was released today but it hasn't showed up in my music or purchased. How do i get the music on to my iPod

Pre-order items from the iTunes Store
If an item isn’t yet available, you may be able to pre-order and then download it when it becomes available.
Pre-order an item: Click the Pre-order button next to the item. When the item is available for download, you receive an email notice. You aren’t charged for the item until you download it.
Download a pre-ordered item: Click the link in the email notice or open iTunes and choose Store > Check for Available Downloads.
View, cancel, or see the expected release dates for pending pre-orders: Choose Store > View My Apple ID, and click Manage Pre-orders.
When you pre-order an item, you may not be able to download it at the exact moment it becomes available for regular purchase. You’ll receive an email the same day it becomes available to let you know when you can download the item.
Some albums or collections you can pre-order include a song that’s available to download immediately. When you pre-order these items, the available song is downloaded and you’re charged only for that song. When you download the rest of the album (after you’re notified it’s available), you’re charged for the rest.
Have you tried here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Error 5002 when trying to download a pre-order.

When I try and download the new Good Charlotte album, which I preordered, I get the following message:
We could not complete your iTunes store request. An unknown error has occurred (5002).
There was an error in the iTunes store. Please try again later.
I've contacted the iTunes help people, but they seem to be utterly unhelpful. At one point they even told me I was having problems downloading a pre-order I successfully downloaded in June!
Having looked around the site and the discussions, I've tried many of the things that are listed as remedies for similar problems - I've shortened my computer name, turned off one-click and turned it back on, repaired permissions, etc - but the problem is still occurring.
I've noticed that other people are complaining that they are unable to connect to the ITMS with the new version of iTunes (7.1.1.) I wonder if this is related somehow?
I tried downloading the free song, to find out if it was a problem with my connection, but that downloaded fine.
If anyone could help me I'd be very appreciative. Thanks very much.

The album was released on the 27th March this year, so the error occurred almost immediately after it was supposedly available.
In the manage pre-orders section of my account, it says AVAILABLE but does not give me any choice over whether to download it, just to cancel it. Is this normal?
iTunes customer services reset my password and tried to download the album themselves, but they also got the 5002 error, so it's been passed off to the engineers. How long does that usually take?
If anyone has any other suggestions, it would be greatly appreciated.

I pre-ordered an album, but its not showing up in my purchase history but it says I have it in my acount info. Thanks in advanced.

I pre-ordered George Ezra's new album (the dulxe version), but and it says I have it in my accout info but it wont download.

Hi GroveMaster,
The article below explains how the pre-order process works. If the item does not automatically downlowd to your iTunes Music library, and you are unable to download the purchased content, I've included a link to contact the iTunes Store Support team as well.
iTunes Store: About pre-orders - Apple Support
http://support.apple.com/en-us/HT202723
You can pre-order music and movies from the iTunes Store prior to their public release date. Pre-ordered items will download when they become available.
If an item isn't yet available, you may be able to pre-order it and download it when it becomes available. Items available for pre-order will have an orange pre-order button that displays the pre-order price. Most pre-orders will show an expected release date near or below the pre-order button. When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order. You may also receive one or more emails if the status of your pre-order changes.
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.To pre-order an item
Click or tap the Pre-order button.
Click or tap Pre-order on the confirmation dialog.
When you've successfully completed a pre-order, a thank-you page will appear.
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
Note: You can't manage pre-orders on iPhone, iPod touch, or iPad.
Last Modified: Nov 8, 2014
Download past purchases - Apple Support
http://support.apple.com/en-us/HT2519
iTunes Store - Contact Us - Apple Support
Have a great day!
- Judy

HT1491 How to cancel a pre order album

I pre ordered an Album and now I want to cancel it.

There are instructions on this page for cancelling pre-orders : http://support.apple.com/kb/HT5714
e.g. on your computer's iTunes select the Store > View Account menu option at the top of iTunes, and on your account's details screen there should be a 'Manage Pre-Orders' link

HT4059 How to cancel a pre-order?

Where do I go to cancel a book pre-order

Hello alexfigueroa,
Thanks for the question. To view or cancel a pending pre-order:
1. Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
2. From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Thanks,
Matt M.

How can i tell if i pre-ordered a movie

my daughter thinks she pre-ordered hunger games movie and says the $14.99 was taken off her gift card, but we cannot seem to be able to confirm the preorder. she wants to cancel the pre-order and manage pre-orders does not appear on my account page.

From the app's description in the app store.

Pre Order Purchases

I pre order Christina Aguilera Bionic CD when i had my computer. I no longer have my computer but I do however have wi-fi in my house. Is there any way I can just get the CD to download straight to my Ipod without the computer via wifi or will i need a computer regardless?????

I tried to see if I could get to the accounts page from my iPod Touch and I couldn't. I couldn't even get to the Manage Pre-Orders section. So the answer is no. You will need iTunes on a computer to download your pre-order.
Axel F.

Error 3131 when trying to Manage pre-purchase

When trying to go into Account - Settings - Manage Pre-Orders on Windows 7, getting an Error 3131 constantly.
Is there any other way to access Pre-Orders?
Cheers.

Solved. Go to the App Store and grab a free app. This forces you to sign in again. Then go to the downloads section of the iTunes Store and you will have access to previously purchased songs etc...

Managing Pre-Orders

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