Managing the Creative Cloud and other Packages
Until this morning I had installed in my computer
Acrobat X Pro, Photoshop CS5 (64-bit), Photoshop CS6 and CS6 64-bit (all bought), and
Illustrator CS5, CS6, and CS6 (64-bit) and SendNow Basic (all subscribed to).
After subscribing to the Creative Cloud, I installed InDesign SC6 and decided to streamline my Adobe packages. I started with the uninstallation of Illustrator CS5. When this was done, my InDesign, Application Manager, and Acrobat X 'disappeared'. I therefore, used System Restore (I have Win 7 Ultimate 64-bit).
Following the Restore, when I open Illustrator CS5, I get a message to uninstall and re-install (Error: 1), InDesign refuses to open, and Acrobat X appears without my personalised printing settings.
I need advise on how to manage my packages?
Thanks.
Paul
I would be inclined to run the Cleanup tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
then reinstall all Cloud apps via the Appplication Manager.
Similar Messages
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I have the creative cloud that I use for my schooling and I downloaded both Adobe Bridge CC and Flash Professional CC on the Creative Cloud and I cannot find or access them on the computer - where did they go?
Hello,
I only can answer what concerns WIN. By using a file manager I can see, that all my Adobe programs are stored there:
Program Files (x86)\Adobe\Adobe Bridge CC aso.
Hans-Günter -
How do I share files uploaded into the Creative Cloud with other creative cloud members?
How do I share files uploaded into the Creative Cloud with other creative cloud members?
Should be easy. Try this...
In Thumbnails view, click the little triangle (pointing downward) in the lower-right corner of the asset you want to share.
In the blue icon bar that appears, click the Share icon (the third icon from the left, just right of the trash icon). The Share dialog should pop up.
In the Share dialog, enter the email address of the person with whom you want to share the asset, then click the Send Email button - they'll receive an email with a link to your asset. OR
You can also copy a link to the asset and then paste that into your own email client if you prefer. To do that, click the Link icon (looks like a "chain", and is to the right of the email "envelope" icon) - then click the Copy Link button.
Note that the Share options won't be available if your asset is set to "Private" - you can control whether an asset can be viewed (or downloaded) by others by clicking the Public/Private control (green or red "lock" icon).
You can also access the same Share controls if you click on the file to see it one-up (you can do this from either Thumbnails view or List view); click the Share icon near the upper right corner of the browser window (to the right of the asset name).
Hope that helps. -
After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.
I purchased photoshop for my computer. I updated my computer's operating system. I logged into adobe. I am unable to download the program again unless I pay again or use the trial.
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I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
I bought the creative cloud and downloaded a trial version of indesign 2 days ago. Now after reconfigutring my PC it tells me the trial version has expired! How can I reopen it?
If you paid for a subscription you don't need the trial. Log in with the Adobe ID associated with your subscription to activate the program.
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I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I just signed the creative cloud, and I'm not getting to use the purchased software. thank you
Rodrigo_1405 do you receive any specific error messages? For information on how to install the Adobe Creative applications included with your membership please see Creative Cloud Help | Install, update, or uninstall apps.
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I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks
I am not doing it in ITunes, but i did down load the song from ITunes. I loaded the song on to my Nano, but in my menu selections it doesn't show the song or the artist in any search format. However, when i plug in my nano to my PC I see the Nano library on my PC drive listings and that song and artist are there. I can click on the song and it will play in Windows media on my work PC. I did notice that the format for most all the songs in my library on my Nano are MPEG - 4 audio Files.
Thanks for your help, Mel -
i have subscribed to the creative cloud. and i would like to install to another computer. would you please tell me how do i do that?
You need to log in to Adobe.com & download the app from the desktop icon.
You can follow Creative Cloud Help | Install, update, or uninstall apps . One Creative cloud allows you to actibvate twice.
Regards
Rajshree -
where did my photos go? I started to move a 25GB directory of all my photos to the creative cloud and now they are gone! The directory on my hard drive i gone and they are not in the cloud?
The iCloud Photo Stream only stores up to 1000 photos for thirty days. If you have more that 1000 photos or photos nearing the 30-day mark, you should export them to another device.
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What is the difference from the creative cloud and having the lightroom and Photoshop?
what is the difference from the creative cloud and having the lightroom and Photoshop? I thought i was purchasing the lightroom and photoshop, but now I'm not sure that i got the right product because it only says i have creative cloud. Is there a way to change products without penalty
Hi Jessica,
The creative cloud complete plan has all the applications including Lightroom and Photoshop and there is a Photography plan which only includes Photoshop and Lightroom.
Creative Cloud pricing and membership plans | Adobe Creative Cloud
For switching the plan, please contact the support through call/chat:
Contact Customer Care
Regards,
Sheena -
Just downloaded the trial for the Creative Cloud and the desktop icon won't open
I wanted to try out photoshop before I bought it, so downloaded the trial of the creative cloud and whilst was downloading photoshop, it crashed my laptop, forcing me to restart it and now when I try to open the creative cloud icon on my desktop it doesn't open at all. Can anyone suggest anything please?
uninstall it using the uninstaller, clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and then try reinstalling. -
I downloaded the creative cloud and i cannot find adobe after effects to download. help plz
i downloaded the creative cloud and i cannot find adobe after effects to download. help plz
This has been discussed 500 million times: If it doesn't show up your system doesn't meet the requirements. Check them on the product page.
Mylenium -
I am having trouble signing into the Creative Cloud. I try to sign in and it then tells me, "You've been signed out." Help please!!
HI Sarah,
Kindly try: Error: You are no longer signed in to Creative Cloud applications
Thanks,
Atul Saini
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