Mandatory closing note with gets emailed to the customer

Question

Hi!
I want that the technicians are forced to enter a comment/note/etc. before closing a request. This information should be included in the standard system mail which is sent to the user if the state is changed to closed.

Answer 1

Hi Janna
This you can achieve using class cl_bcs.
Method:
1.Create object of CL_BCS class using method create_persistent.
2.Create Body of your email using create_document method of class CL_DOCUMENT_BCS.
3.Create Attchments of EMAIl -Call method ADD_ATTACHMENT of class CL_DOCUMENT_BCS multiple times in your case two times.
4.Call method SET_DOCUMENT of class CL_BCS  to add the document(Email body and attachments)
5.Create sender of class CL_CAM_ADDRESS_BCS.then call method ADD_RECEPIENT  of class CL_BCS.
6. Create recepient of class CL_CAM_ADDRESS_BCS.then call method ADD_RECEPIENT  of class CL_BCS.
7.call method send of class CL_BCS and then commit work.
Thanks.