Mande mi iPhone a reparacion hace mas de 10 dias y no me dan respuesta, ya paso mas del tiempo estimado
Hola, mi nombre es Julian y soy de Bogota-Colombia
Mi problema es que yo mande mi Phone 5 a reparar en una tienda autorizada de APPLE el 7/4/2015, ahi me dijeron que dentro de 8 a 10 días me enviarían un e-mail diciendo si mi iPhone aplicaba para reparación y cuanto iba a costar. Hoy ya es 19/4/2015 y no he tenido respuesta alguna de parte del equipo de reparación de APPLE llevo mas de 10 dias esperando respuesta y no se que haya pasado con mi celular, vengo a este medio para saber si obtengo beneficio alguno de parte de APPLE por su incumplimiento y falta de puntualidad en Colombia.
Gracias
Bogota-Colombia
19/04/2015
Hola Julian:
Este es un foro de ayuda técnica para usuarios participada únicamente por otros usuarios como Vd. Apple no participa en estos foros. Si has llevado tu iPhone a reparar a una tienda autorizada de Apple, ellos a su vez habrá tenido que enviar el iPhone a Apple para su inspección y diagnóstico. ya que únicamente Apple puede llevar a cabo la mayoría de las reparaciones. El plazo de 8 a 10 días es muy escaso y normalmente se demora bastante más.
Qué tipo de beneficio esperaría poder obtener? No creo que Apple haya incumplido nada. Es la tienda a la que llevó el celular la que marcó el plazo demasiado corto. Dentro de unos días seguramente tendrá noticias sobre su celular.
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