Manged device at the client, but not shown in ZCM
How is (was) it possible that I have have a ZCM agent that is receiving bundles, shows Managed, and otherwise looking healthy, but is not found anywhere in ZCC?
maint-zcm.jpg
In the workstation folder, I've done a wildcard search and it's nowhere to be found. I updated the agent with the latest 11.2.4 agent, and now it shows in ZCC. My concern is, how many more "managed" workstations might I have that aren't shown in ZCC?
We've been having this problem for several years now. Devices disappearing, re-appearing, renaming.
We had a couple of issues - images with the agent installed, drives imaged on a PC in the IS office then removed and the drive put into another computer which caused the same serial number to be replicated, etc.
I had put a trigger on one of the tables to capture name changes - some of which are valid, some that are duplicate devices stumping on each other
Then I bounced the names of the PCs in my WSUS server against those in ZEN Works.
When I detected a PC with an issue I would try to fix it with all the recommendations - cc, fsg -d, zizwin /clear, unr. reg -g, etc.
This almost never worked - it kept picking up the GUID in ZEN Works - sometimes it would work IF I deleted the record from ZEN Works AND I could get to the PC to correct it, bit almost always it would never get a new GUID because it would reconcile.
We finally turned off all reconcile settings in registration and viola!
I now see my duplicates showing up and if I do a zac cc, a ziswin /clear and then a zac reg -g I get a new record for that device - I then delete the old one so that when another one of the PCs in that group refreshes itself I get a new record. Then repeat that process on that one in case there is more then a pair of PCs reconciling.
For WIN 7 devices the have the same name I have been using WMIC ComputerSystem where Name="duplicatednamehere" call Rename Name="newname here" to rename the device - this only takes effect after a reboot but eventually everyone has to reboot.
Shouldn't be that hard but it has been a real PITA to get cleaned up spending most of my day monitoring ZEN Works for every new device that shows up and weeding through the messages.
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