Manual backup does not backup/restore photos or music.

According to HT4946, performing a manual backup of an iOS device (in this case, an iPhone 4S) to a computer should backup basically all settings, all apps, and all user data, including photos and such. This has not been my experience. Background: I work for a mid-size company and support executives that use iPhones. When their devices break, we need to backup their device and then restore the backup to a new device. Even though these are "work phones", they also contain the users' personal photos, music, etc.
Today I went through this process for one of our employees. The power button on his iPhone 4S (64GB running iOS 7.1.2) had broken, so we were going to move him to a new device. I backed up the entire phone to my Mac (Mavericks with iTunes 12.0.1.26) and used the encryption option to make sure passwords were also moved to the new device. The backup completed successfully, so then I plugged in the replacement device (also a 64GB iPhone 4S running 7.1.2) to perform the restore. After the restore finished, all of the apps were there, email worked, contacts were restored, etc., but none of the photos or music had been restored to the device. None. The broken iPhone had about 20GB free, so about ~40 GB of data on it. The backup in ~/Library/Application Support/MobileSync/Backup is only <11 GB in size.
Apple's own support documents say that photos are backed up during this process:
What iTunes backs up
Photos (photos, screenshots, images saved, and videos taken) and Saved Photos (in devices without a camera).
So, why are the photos not being backed up and/or restored during this process, when they clearly should be?

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

Similar Messages

I had clicked some pics on tour but without taking backup i restore my old backup and now photos are gone. I had even try i phone photo recovery but it does not showing those photos i want those pics so deadly help me.

i had clicked some pics on tour but without taking backup i restore my old backup and now photos are gone. I had even try i phone photo recovery but it does not showing those photos i want those pics so deadly help me.

pulkitpareekonline wrote:
... without taking backup i restore my old backup and now photos are gone.
No Backup = No Photos... sorry.

Trying to change ownership of my old iPod. The advice here is to go to "Devices" "Summary" "Restore", but I find "Devices" does not offer "Restore" but only "Sync", "Transfer", "Backup", and a greyed "Restore from backup."

Trying to change ownership of my old iPod. The advice here is to go to "Devices">"Summary">"Restore", but I find "Devices" does not offer "Restore" but only "Sync", "Transfer", "Backup", and a greyed "Restore from backup."

What I don't understand is that your iTunes looks different from mine--just a little bit. You have 3 circles, red, yellow, and green, in the upper right end of the top bar. INstead I have a square that is half gray. When I click it, I get a menu very similar to the menu under "File."
The only place I see an entry for "Devices" is under "File," but it only gives the 4 options I mentioned before (see below). There is no "Summary."
Here's another screen shot after I added an album to music. Now all the choices under "Devices" are grayed.

Nokia Suite does NOT backup map favorites. Belle u...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem onto 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have many of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.
Note: cross posted under Discussions Main Page > Software > Nokia Suite

I might suggest a Wi-Fi connection for access to the 'net, but let me assume that storing anything on a different server is not an option. So, what remains...
The least expensive, and simplest, method would be for you to buy any second Nokia phone that runs Nokia Maps. I use Nokia's Phone Switch technology to transfer all my maps data to a second phone. I'll have to do it again, so I can give you specific instructions on the "how", but the bottom line is it does work.
As to importing and exporting GPS Coordinates, I learned by accident that you can enter favorites by using GPS coordinates - and can also find the coordinates for something you have already entered.
A free program that I think is invaluable for using Maps on a Nokia, especially the N8, is "LeGPSData2". I used their older version for years, until the certificate expired and I was unable to upload it to my N8, but the new version is considerably better. You might find a way to do other things you mentioned with that program - and if not, you might suggest them (import/export) to the program author.
If you are as careful as you suggest you are, don't you have backups that you've already done on your PC? Have you tried to find your GPS data in those backups?
I can't speak for others, but regardless of what Nokia saiys would or woud not happen during the phone update, I don't "trust" any of it. I did my own backups two ways, as a complete bacakup on the PC, and as a phone backup on the memory card. I "think" but can't confirm, that the GPS data was backed up by both of them.
You're right - Nokia should fix the Belle installation script to also backup and re-install the maps data, if there is something wrong, but on my phone it did it all correctly following their instructions (in addition to my other backups, which I never needed).
If I get some free time, I'll see if I can get the import/export to work using Maps and LeGPSData2. It would be nice to do this to one location, multiple locations, or all locations. It would be nice to send this data to another phone directly, or to save it as a file.

Nokia Suite does NOT backup map favorites. Belle ...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada and I have little use for it. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem on to 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have some of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada and I have little use for it. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem on to 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have some of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.

Time Machin does not backup automatically

First backup worked fine, and also the subsequent hourly automatic backups. But then the automatic backup stopped, and it does no longer show the next backup time. I can again manually backup but the automatic backup does not work any longer.
Who has similar problems?

I am also having problems with TimeMachine failing to continue to backup.
I have reformatted (even though disk already had correct GUID format) a couple of times.
Here are my symptoms after about a dozen hourly backups:
TM gets itself in an endless loop.
It acts like it is performing a backup
the disk indicates it is busy
a *.inProgress file is created on the backup drive
my machine slows to a crawl, and
no new backups are created.
I really like the features of Time Machine, but can't seem to find a way to make it work for more than a day.

ICloud does not backup 4S

iCloud does not backup. On my iPhone 4S it states "There was a problem completing the backup. Please try again later." after attempting to Back Up Now. I've spent far too much time trying to discover a work around to this issue, and I've been on this forum and others in search of answers, to no avail.
Before receiving my iPhone 4S in the mail on October 17th, I upgraded my iPhone 3GS to iOS 5 on the morning of the 15th. In using iCloud on that device, everything "just worked" as we're told that it should. As this problem has become apparent with my 4S, I have gone back and disabled iCloud on my old 3GS, but this has not solved my problem.
I've found many other customers in my searches that have had this same, or similar, issue. Some users claimed that turning off and on iCloud solved their problem. Some claimed that restoring their iPhone to factory settings and then reclaiming backed up data solved their peoblem. Some claimed that creating a new Apple account, using it to backup through iCloud, and then logging into their original Apple account solved their problem. None of these solutions worked for me.
Some users have speculated that this is some kind of corrupt account issue. I'm beginning to feel this way as well.
I'm not really interested in going to the Genius Bar, because frankly I've been more effective on my own and I haven't been impressed with their knowledge in the past. I am willing to call AppleCare to try to get some flag raised in Apple's Engineering department as a last resort, but I'm curious how widespread this issue is and if anybody has had any luck with this route yet.

I don't want version and I want to go back to iOS 7.1.2 please tell me how to do it.
You can't. There's no going back to a previous iOS on an iPhone. Apple doesn't support it. Have you taken the phone into an Apple store Genius bar to have them take a look at it? Be sure to make an appointment before going in.

HT201269 When I backed up my old iPhone on iCloud, the backup does not show up on new iPhone setup screen. How do I fix this?

When I backed up my old iPhone on iCloud, the backup does not show up on new iPhone setup screen. How do I fix this?

if I backed up with a newer version of iOS than the phone I am trying to backup to.. Is there any way to bypass the setup assistant in order to download the new iOS on the new phone then go back and restore from my old phone?

Play a song from itunes? it will show the art work then skip three or four songs and start playing! How can I get it to play the songs I touch? This is a new phone but has been restored from backup. Not even all my icloud music is showing

play a song from itunes? it will show the art work then skip three or four songs and start playing! How can I get it to play the songs I touch? This is a new phone but has been restored from backup. Not even all my icloud music is showing

Hi amorg1876,
If your iPhone is skipping over certain songs, you may want to check out this article:
Troubleshooting songs that skip
http://support.apple.com/kb/TS3217
Cheers!
- Ari

Exchange 2010 "event id 403/401 The physical consistency check" Backups does not work...Critical!!

Hi,
At this moment our backups does not work. We have two error on the event viewer;
Exchange 2010 sp3 version 14.03.0158.001
We have only one server Exchange 2010 with two databases for users...
Event id 401;
Instance 1: The physical consistency check has completed, but one or more errors were detected. The consistency check has terminated with error code of -106 (0xffffff96).
Event id 403;
Instance 1: The physical consistency check successfully validated 629126 out of 1110272 pages of database '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy33\exchangedb\global\global.edb'. Because some database pages were either not validated or failed validation,
the consistency check has been considered unsuccessful.

Hi Javier,
From your error description, I recommend you do the following steps for troubleshooting:
1. Please run CHKDSK and restart server.
2. Run a Database level Mailbox repair request.
What's more, here are some useful threads for your reference.
Create a Mailbox Repair Request
http://technet.microsoft.com/en-us/library/ff625221(v=exchg.141).aspx
Database Backup Failing with Event ID 2007, 9782, 401, 403, 254
http://social.technet.microsoft.com/Forums/en-US/4c8eccbf-435a-43ef-b3f6-0de5096413ee/database-backup-failing-with-event-id-2007-9782-401-403-254?forum=exchangesvravailabilityandisasterrecoverylegacy
Hope it helps.
If you need further assistance, please feel free to let me know.
Best regards,
Amy
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

System Administration Operations Scheduled Backups does not appear in ACS 5.0.0.21

Hello!
I want to do shedule backup. According to user guide:
You can create a scheduled backup only for the primary instance. To create, duplicate, or edit a scheduled
backup:
Step 1 Choose System Administration > Operations > Scheduled Backups.
But System Administration > Operations > Scheduled Backups does not appear in ACS 5.0.0.21.
How can i do backup ?

Hi Alexander,
Could you please confirm on which link you found these instructions?
It looks like these are the instructions from the ACS 5.1 user guide, but on ACS 5.0 we don't have a similar option.
Regards,
Fede
If this helps you and/or answers your question please mark the question as "answered" and/or rate it, so other users can easily find it.

Icloud backup does not work after installing ios7

I installed ios7 and now my icloud backup does not work. When I connect to iTunes i can back up my phone on my computer, but when I change the option to icloud it gives me an error message. Please help

Please, provide some details. May be some configuration is reseted, password? What error do You see?

The Backup does Not Run

My iTunes does Not Backup my iPhone, the Backup Runs without an end!

I uninstalled ITunes and reinstalled it on my computer Windows 7 and then did the sync on the phone and it works fine now. Not to difficult to fix

Time machine does not backup anymore

Hello all,
I've been using my time machine for a month now, I kept it turned off and only connected the disk when I wanted to make a backup. Then I just hit Back Up Now from the menu and it always backed up everything (I used to check it afterwards). FYI, I've got a 500GB drive and for backups I use a 500GB partition on an external disk, where about 100GB is still free. All of a sudden, my time machine does not backup anymore. It does its run, whether a scheduled hourly one when turned on, or an on-demand one, but it only lasts a split second as though there is nothing to backup and when I enter the time machine, the files are really missing. I can't make it backup anything anymore. What is going on?
thanks everyone

cukerko wrote:
Hello all,
I've been using my time machine for a month now, I kept it turned off and only connected the disk when I wanted to make a backup. Then I just hit Back Up Now from the menu and it always backed up everything (I used to check it afterwards). FYI, I've got a 500GB drive and for backups I use a 500GB partition on an external disk, where about 100GB is still free.
It's not related to this problem, but that may not be large enough. What's important is not the size of your internal HD, but how much is on it (or is expected to be on it in the next year or so). It varies widely, of course, depending on how you use your Mac, but Time Machine usually needs 2-3 times the space of the data it's backing-up.
. . . it only lasts a split second as though there is nothing to backup and when I enter the time machine, the files are really missing.
That sounds like the year-old unfixed bug detailed in red in #D5 of [Time Machine - Troubleshooting|http://web.me.com/pondini/Time_Machine/Troubleshooting.html] (or use the link in *User Tips* at the top of this forum).

Differential backup failed because old backup does not exist

Hi,
We scheduled the backups of TFS through the TFS Administration console.
* Full each sunday at 18:00
* Differnetial each evening at 22:00
* Transactional each hour
* rentention time 8 days
The differential back-ups of Monday (20-4) and Thuesday (21-4) did go well. But for some reason the differential of Wednesday and Thursday didn't work out.
Start of log file of 21-4:
[21-4-2015 20:00:00] [Info] Requested Backup Job: Differential
[21-4-2015 20:00:00] [Info] -------------------------------------------------------------------
[21-4-2015 20:00:00] [Info] Jobs Requested: Differential. Completed:None. To Run:Differential.
[21-4-2015 20:00:00] [Info] RunDifferentialBackupJob
[21-4-2015 20:00:00] [Info] Scanning configuration for new DBs
[21-4-2015 20:00:00] [Info] BackupSettings changed ? False
[21-4-2015 20:00:00] [Info] Starting differential backups
[21-4-2015 20:00:00] [Info] Database Tfs_Configuration parent is 9859022596859328236
[21-4-2015 20:00:00] [Info] Starting Differential Backup server:RDSQL11\TFS database:Tfs_Configuration filename:\\RDSQL11\Backup$\Tfs_Configuration_9859024468858452975D.bak
[21-4-2015 20:00:00] [Info] BACKUP DATABASE [Tfs_Configuration] TO DISK = N'\\RDSQL11\Backup$\Tfs_Configuration_9859024468858452975D.bak' WITH DIFFERENTIAL, NOFORMAT, NOINIT, NOSKIP, REWIND, NOUNLOAD, STATS = 10
[21-4-2015 20:00:01] [Info] Backup Complete for database Tfs_Configuration
On 22-4 the log looks like this:
[22-4-2015 20:00:00] [Info] Requested Backup Job: Differential
[22-4-2015 20:00:00] [Info] -------------------------------------------------------------------
[22-4-2015 20:00:00] [Info] Jobs Requested: Differential. Completed:None. To Run:Differential.
[22-4-2015 20:00:00] [Info] RunDifferentialBackupJob
[22-4-2015 20:00:00] [Info] Scanning configuration for new DBs
[22-4-2015 20:00:00] [Info] BackupSettings changed ? False
[22-4-2015 20:00:00] [Info] Starting differential backups
[22-4-2015 20:00:00] [Info] Database Tfs_Configuration parent is 9859022596859328236
[22-4-2015 20:00:00] [Info] Starting Differential Backup server:RDSQL11\TFS database:Tfs_Configuration filename:\\RDSQL11\Backup$\Tfs_Configuration_9859025332862172100D.bak
[22-4-2015 20:00:00] [Info] BACKUP DATABASE [Tfs_Configuration] TO DISK = N'\\RDSQL11\Backup$\Tfs_Configuration_9859025332862172100D.bak' WITH DIFFERENTIAL, NOFORMAT, NOINIT, NOSKIP, REWIND, NOUNLOAD, STATS = 10
[22-4-2015 20:00:00] [Error]
Exception Message: Cannot perform a differential backup for database "Tfs_Configuration", because a current database backup does not exist. Perform a full database backup by reissuing BACKUP DATABASE, omitting the WITH DIFFERENTIAL option.
BACKUP DATABASE is terminating abnormally. (type SqlException)
SQL Exception Class: 16
SQL Exception Number: 3035
SQL Exception Procedure:
SQL Exception Line Number: 1
SQL Exception Server: RDSQL11\TFS
SQL Exception State: 1
SQL Error(s):
SQL Error[1]: System.Data.SqlClient.SqlError: BACKUP DATABASE is terminating abnormally.
    Class: 16
    Number: 3013
    Server: RDSQL11\TFS
    Source: .Net SqlClient Data Provider
    State: 1
    Procedure:
    Line Number: 1
Exception Data Dictionary:
HelpLink.ProdName = Microsoft SQL Server
HelpLink.EvtSrc = MSSQLServer
HelpLink.EvtID = 3035
HelpLink.BaseHelpUrl = http://go.microsoft.com/fwlink
HelpLink.LinkId = 20476
So this is the same parent and the the file is still present on disk.
Can someone point in a direction to solve this issue?
Thanks!!

Hi RemkoP,
Based on your description, you can check whether you have a full backup file in your backup folder. Differential backups are backups of the changes that have occured since your last full database backup. If there no full backups, then we cannot perform a
differential backup.
You might do a full backup for the database, then do the differential backup. If you have any other concerns, please elaobrate more details about your scenario and reproduce steps.
Best regards,

Manual backup does not backup/restore photos or music.

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