Manual Bank statement-batch input session

Hi experts,
I have done manual bank statement settings and tried entries in Dev server.
Once i post the entries from FF67, I was able to see a session created in SM35.
Once we started using the Prd Server the batch input session is not getting created automatically.
I have checked the Specifications settings where I have already mentioned further processing as a batch in the baground (generate as batch). The Prd server is accessed through VPN.
Once I posted the statement in FF67 in Prd Server, I am not able to see any session created in SM35.
Please help me in resolving this problem.Does it needs any BASIS settings or any thing else?
Points will be awarder for the best.

Thanks for your replies my friends,
Let me clarify few more things..There is no problem with Manual bank statement configuration.
The server is not with the client at the moment. Client is accessing the Prd Server through VPN access.
In the initial screen of FF67, while chosing the Varinat for manual bank statement I have mentioned Run as a Batch in the back ground which is option number 2.
After doing all entries in manual bank statement, the client has saved it and posted. The status in overview says Manually entered only.
But on the next day when I went to my workplace (where Prd server is physically present) I accessed the same posting of the statement and it was successful. A batch got created and the next day I went to clients place and made them process the batch. Again they posted another statement and the again the same problem. (no batch got generated).
Now I feel that the option 2 I have opted (gerate as a batch in the back ground) could be the problem.
Coz the client accessed the server through VPN and was unsucessful in creating batch & I accessed the server through LAN in the office and was successful in generating a batch. Now I am confused whether to change the option 2 to Option 1 which is gerate as a batch-generate online. Please advice me regarding this. Coz I dont want to take risk of changing it without confirmation.
Thanks

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