MANUAL DOES NOT DESCRIBE HOW TO CLEAN ROLLERS ON AN OFFICE G85? I
In reviewing manual on line for officejet g85 I still do not know how to get to the rollers for cleaning. Photos reflect vertical streaks. Being somewhat intimidated in getting inside the printer, I would like to find a HP service shop in austin texas. This printer is more than 10 years old and has been performing well over the years, but now unless the rollers can be cleaned I am unable to print images for church directory. Any suggestions or links for 'how to" get to the rollers for cleaning?
Or should I just bite the bullet and replace the printer?
The page here may help. The problem is probably due to ink buildup due to a paper misfeed at some point, and then the printer printed on the platen. Cleaning the rollers as shown in the page above may resolve the issue. In the section "Paper Jams still Continue" step 4 shows some rollers accessible from the front. I would suspect the issue is ink on the small rollers in the front, I would clean these with a damp paper towel or q-tip.
The G85 is relatively economical to operate, most replacement printers would not be as cost effective. About how many pages are printed per week?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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