Manual email setting option not available

I have the Samsung Galaxy S4 and am trying to setup a time warner road runner email account.  I select the OTHER option and it does not give me any options to manually setup the SMTP or POP3 servers.  The screen asks for my email address and password.  The only other options are Show Password and a NEXT button.  I enter this information and the app informs me that the server is not reachable.   The MANUAL SETUP button is completely missing.  I have updated the phone to the latest OS.
Any ideas???
Ben

Ben,
Here is what I get when I attempt to add an additional email account to my device.  I tap the Email app and go to add account and the very first screen I get is this:
I have found that my twc email works much better as an imap account.  There are instructions online for setting it up this way.  Regardless of how you want to set it up, you have to choose the Manual Setup option after entering your credentials.  I have opted to use AquaMail as my mail app.  I have used many to find one I really like and it fits the bill perfectly.  You can also set up all of your gmail accounts in it and then you only have one app to take care of all of your mail.  AquaMail has a Pro version that was relatively inexpensive that I opted to purchase after trying it for a while.  You may want to try a third party app if you continue to have problems.
One other thing that you may want to try is to clear cache and data on your email app.  If you have any other accounts set up you will have to redo them, but it might help.
Ben

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