Manual line profile reset please (3+ days stable)

Hi guys I hear you're always of great help on the forum,
I would like to reset my line profile back to its best please. I have put stats for the router below. With a recent change to Fast over Interleaved for gaming reasons (Latency) I would be interested to know whether the information you can see looks promising. Previous to a couple powercuts and family "resets" out of my control our connection has been very stable and well over 4mb in. I live in a rural area some miles from the exchange - with this in mind please could you advise whether an Interleaved connection would really be the better option, or whether Fast is doing the job!
Many thanks in advance....
Any further information required.. drop me a reply!
Thanks,
Sam
DSL Connection
Link Information
Uptime:
3 days, 6:29:46
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 1,984
Data Transferred (Sent/Received) [GB/GB]:
1.13 / 7.66
Output Power (Up/Down) [dBm]:
11.5 / 17.5
Line Attenuation (Up/Down) [dB]:
28.0 / 48.0
SN Margin (Up/Down) [dB]:
22.0 / 14.5
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
53 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 668
HEC Errors (Up/Down):
0 / 221
Line Profile:
Fast
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get your noise margin reset for you for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Similar Messages

Profile reset after power cut

Hello
i would like a profile reset please on my bt infinity, we had a few power cuts, and the speed has dropped and interleaving has been applied, the speed hasnt gone back up ,neither has the interleaving been turned off.
Please help
Thanks

Can you run a speedtest at www.speedtester.bt.com and post the results please? Run the FTTC/ADSL speedtest not the BETA test.
Turning your Infinity modem off and back on should see the speed increase and the profile match. Unless there's a fault with either the modem or the line.
Regarding interleaving, there's no way to have it turned off on Infinity. If the line is stable then DLM will remove interleaving however it's unknown at the moment how long this can take. Some have seen it come off in a couple of weeks, others it has taken 6 weeks.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Profile reset

The problems i have got are still going on poor speeds and lots of disconnections my speed has dropped to 20 meg now and i am on infinity 2 i have a fault coming up as fault at servers what does this mean they have told me they need to do a line profile reset and this could take up to 24 hours and will need to send a engineer to my house at at my cost if a fault is found even thou they have been to my my house three times know and no fault has been found in the house i have said i am not willing to stay in all day again and no one turns up and i am not willing to pay any costs i cannot understand why they need to send someone to my house when the fault is at the server

I was told the same thing, which is not true - see here: https://community.bt.com/t5/BT-Infinity-Speed-Connection/Interleaving/m-p/1432285
and here, http://bt.custhelp.com/app/answers/detail/a_id/8547/~/what-is-interleaving%3F-what-are-its-pros-and-...
When I rang back and told them they were incorrect they apologised and blamed the poor fella who was talking to me previously, telling me that he was rubbish and had not had the proper training.

Anyone work for BT on these forums, Line profile r...

3 phone calls to tech support.
First person I spoke too could not understand geordie
Second person asked what line profile is
Third Person pretened he had done the job just to get rid of me, think he never had a clue either.
I had a telephone exchange fault a week back thats screwed up my line profile, any chance some wonderful person at BT could do a line profile reset.
Many thanks.

cheers imjolly
Trying to get the SNR back down to 3, could achive over 21 meg - and a download speed of 19 meg
Btwholesale test
Download speed 15.20
Upload 0.98
ping 37.88
Downstream:
18.57 Mbps
Upstream:
1.249 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.0 dB / 6.6 dB
Line attenuation (Down/Up):
9.7 dB / 6.5 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
4 / 0
Error Seconds (Local/Remote):
2 / 0

Getting my IP profile reset

Since migration work at my local exchange i think things have finally settled down.
I used to get consistant broadband speeds of around 5.5mbps, which I think means I was acheiving approx 75%
of my theroetical best speed. And one of the 4 or 5 people I have spoken to at the help line PROMISED me I would get these
speeds after 10 days !!!
My modem / filters, one or the other died during this period of stabilisation so i think I have suffered with a low IP profile
becasue of my unstable connection during this period.
BT line testing reports my line is capable of 4.5 - 11mbs with an expected speed of 7. But obviously I am not getting anywhere near these expected speeds.
So how do I go about getting a reset IP profile suitable for my line, now hopefuly I have a stable conection.
A few posts are recommending a 3 day period without a dropped connection, but after these 3 days who should I contact and how?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
If you are on 21Cn then your profile will change immediatley your conenction speed changes not like the 3 days wait before. so if that is the case then low conenction speed is the problem nothing to do with your profile as that is dependent on your conenction speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BRAS Profile Reset

Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box.
He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation.
A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
Thanks!
Solved!
Go to Solution.

all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

RE: Anyway of checking if IP Profile reset has bee...

I had BT Infinity installed on 12/12/11.Order details stated Download speed should be 16.8Mb same as advertised on
BT Speed checker against my telephone no. BT engineer tested speed using speedtest.net and result 17.05. I checked the IP Profile and it was set to 17014kbps. After ten day period checked speed and it was averaging around 10.6 using speedtest.net. Using BT Speedtest it was 10MB. IP Profile was 11033kbps and IP profile has remained at that. I have since had 2 engineers out the first engineer stated no fault found and he will request a IP Profile reset.
Assume no request was made as IP Profile stayed the same. 2nd engineer could not believe how low the speed and IP Profile was and thought 16.8MB was on the conservative side as confirmed that distance to cabinet is only
0.6miles . He replaced modem and NTE and rang while at house to request S&R reset I assume that is same as IP Profile reset but advised that systems down but request was noted and should be carried out by end of day. I noticed later that day that IP Profile had moved to 12.67 but has remained at that over the past few days so I do not know if that has increased because of resyncing with a new modem or if IP Profile has been reset. . Can anyone confirm anyway of checking if IP Profile reset has been carried out..i.e will broadband connection drop for a moment.- .I have checked connection time and there has been no disconnection since modem was replaced. Does the download speed /IP Profile change frequently during the 10 day period following reset which was the pattern during the 10 day period from install of BT Infinity equipment. - I do not want to wait another 7 days to find that IP Profile has not been reset and IP Profile will still l be at 12.67. as it will be near the 3 month period since install of equipment and according to the last paragraph of my order details were it states " If your broadband connection speed after the first ten day period is a lot lower than the estimate in this order confirmation,let us know within three months of the contract starting" - this implies they are one of the ISP's that have signed up to OFCOM's Voluntary Broadband Speeds code of practice which states that customers will be able to leave the provider within the first 3 months of their contract without penalty if unable to resolve problem that access line speed is a lot lower than estimated speed.

deleted
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to request bRAS profile reset - persistently s...

Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
Download Speed 2.41
Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
Solved!
Go to Solution.

Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BRAS/IP Profile reset.

Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
For your connection, the acceptable range of speedsis 12000-26520 Kbps .
Additional Information:
IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much.

E4200 - Has to be Reset each few days.

my E4200 v1 has to be reset each few days is that normal? Seems not

Could you please share the exact issue that you are facing with the Router? Does it looses its connectivity every now and then? If YES, then it happens for both wired and wireless connection?
You should be able to get a good connection without having to be in the same room, but you do need to be in range of the router, and there may be interference in your home or neighborhood. You can adjust your settings to improve your signal. If you used the Cisco Connect installation disk, then open up the Cisco Connect software on your computer. Click on “Router setting” window, and then click on the “Advanced settings” button. That will opened the Router Setup page, then click on Wireless Tab and make the following adjustments:
Channel Settings of 2.4 GHz, set Channel Width to 20 MHz only and Channel to 6, 9, or 11.
You can even try lowering the MTU (Maximum Transmission Unit) from 1500 to 1400 or less (usually found on your router's main/ basic setup page).
If you configured the Router manually, open up the browser and type 192.168.1.1 in your address bar. That will open the Router setup page and you can set the channel as above.
You should also make sure you upgrade the drivers for the WLAN card on your laptop computers

Line Profile lowering for no reason.

Over the past 3 weeks my line profile has dropped from 77.44 to 70.33 and now is at 65.35.
My line has no noise and there is nothing extra running that could could cause the drop.
I use only one PC that is wired by ethernet cat6 to the router.
Reseting the router does not help.
I think that the fault is in the cabinet,as the DLM is not picking up any faults from my line because I have not had any power problems or noise on the line.
Imo.DLM is being set to lower my profile for no reason that makes any sense.
Solved!
Go to Solution.

The vector trial is only good for peeps that live rite next to the cabinet like 100m or so, anywhere beyond that, its not going to happen and the question is how many people actually live that close to the cabs around the uk. I would say most are beyond that, BT should look at achieveing better speeds for the houses that live further away and not concentrating on everyone that lives next to the Fibre cabs for faster throughput, its just a cheap easy methord for Openreach/BT to look like they are doing something!. Think of the poor buggers that suffer with low speeds cause they live so far away, not just the ones that get low fibre speeds and low ADSL speeds but also the ones that have not even got a broadband connection yet and some are probably still on the 56K Dial Up, that is my issue with BT!!!. BT please leave the 70/10MB+ peeps alone, they dont need help, concentrate on the lower figures around the country and do something special for them!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

IP line profile 750kbps after engineer confirmed i...

After a weekend of 0.17-0.3 Mbps an engineer visited today and confirmed that the download speed shouldto our house is 3300kbps but that the IP line profile was 1000kpbs. The engineer promised that within 2-4 hours the limit would be changed to more than 1000kbps and within 10 days it should be upto 3300 kbps. After waiting 4 hours I checked the BT Speedchecker and the IP line profile has Dropped to 750kbps?! What's gone wrong? Also BT Speed checker does not seem to be working for me now at all. Can anyone help, as I am still having low broadband speed and unable to stream anything.
Solved!
Go to Solution.

Hi your IP Profile is correct for your current connection speed your profile will not increase until your connection speed doesif you post your hub stats we will be able to advise you further
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HT1766 I have manually back up my iphone few days back, and my contact got missing the next day. i restored my back up from iTunes, however, my contact did not get restored. How do i check if the manual back up did actually back up my contact or not?

I have manually back up my iphone few days back, and my contact got missing the next day. i restored my back up from iTunes, however, my contact did not get restored. How do i check if the manual back up did actually back up my contact or not? How do i get back my old contact in my phone?

Your entire second paragraph is so confusing I am going to ignore it.
But I may be able to answer your first and third paragraphs, which seem to address the same question.
I wonder where your iPhone states it was backed up yesterday. I am going to assume that you see this under Settings > iCloud > Storage & Backup.
If that is true, then the backup from yesterday is in iCloud. The one and only way to restore an iCloud backup is to do this on your iPhone:
Settings > General > Reset > Erase All Content and Settings
That will cause your iPhone to begin a setup process. As part of that process, assuming you enter the same Apple ID you used when you created the iCloud backup, you will be offered the opportunity to restore from it.

LINE PROFILE SET AT ON MEG UPGRADE!!!!!!

Can anyone tell me when you do a btspeedtest what there ip line profile on download is for those getting the 80 Meg upload and say you was getting around Meg As im confused i have done the upgrade from 40/10 to 80/20 which before upgrade i was getting 37 Meg and around 8 upload which was fine for over 9 months service however i then agreed for the update and another Months in to a contract to find my ip line has been set to 46.5 Meg download and upload ip has been set to 20 Meg i have since been in touch today with technical levels and then after more effort got it raised to tech to now be told my line has been capped to 46.5 Meg and will need to be uncapped via bt wholesale I was lead to believe via ofcom this is now illegal what bt are doing any one views or experience be great

Hang on, you got estimated the speed you're getting and there's a problem?
Your line profile will always show 20meg even if you're not connected at that - that's how the tester reports it.
The reason you have an IP profile of 46.5meg is because your connection rate between your modem and the cab is somewhere around 48meg - right in line with the estimation you were provided.
The IP profile is wholly dependant on the connection rate of your line, which in turn is dependant on the distance you are from the cabinet and the quality of your cable.
Ultimately you've been quoted a speed which you're achieving so I'm not sure what even prompted you to call in the first place?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Line profile does not match connection rate.

Hi,
We are 3 Km from our local exchange and our bt homehub router states that we are connected at 1.75mb:
Line state:
Connected
Connection time:
0 days, 00:17:41
Downstream:
1.75 Mbps
Upstream:
448 Kbps
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 16.0 dB
Line attenuation (Down/Up):
64.4 dB / 31.5 dB
Output power (Down/Up):
17.1 dBm / 12.4 dBm
FEC Events (Down/Up):
57 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
299 / 130
The bt speed test website gives the following results:
Download speedachieved during the test was - 1129 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
Having done a bit of googling it looks as though our line profile should infact be 1500 Kbps given our connection rate of 1.75 Mb. Is it possible to get my line retrained so we can make the full use of our lines potential. That extra speed is crucial in been able to use Iplayer etc....
Thanks in advance.
Mark.

Thanks for your reply Jolly.
When I first activated the broadband I had the filter plugged into the front (centre) socket on the master socket and the line was connecting at approx 1.5 Mb. About two weeks ago I plugged the filter directly into the test socket and I got the increased connection rate as detailed above. I left the router on and everything connected for about 10 days but had no improvement in line profile. Could it be that my connection rate is so marginal on activating the 1.5 Mb line profile that the equipment at the exchange isn't detecting the increased (well kind of!) speed?
The reason I was only connected for 17 min before posting that message was because I decided to restart the router to confirm that I was still connecting at that rate.
I tried speaking to someone in Dehli about this but got absolutely nowhere........

Manual line profile reset please (3+ days stable)

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