Manual Task Assigment  in Customer Support.

We are running release 12.0 of the Teleservice HTML Module or Oracle Customer Support.My Customer wants the flexibility of generating tasks and assigning them to owners both manually and automatically.I've been able to successfully generate tasks automatically by using Task Templates and Task Template Mappings and then automatically routing to owners by setting up territories. However, ironically, it's the manual part I'm having a hard time with.
Is there a way to assign tasks manually either by using a template or a task type without assigning a default task owner ?I've had to set the profile , Task Manager : Default task owner to something because it was the only way to make to make it work. Without a default task owner, It was throwing me a message that there were no resources found and to ensure that the right profiles have been set.

Yes, you can assign an owner to a task manually - pick an owner from the LOV or use the assignment manager icon next to the owner field. If it is a field service task, you will be using the Advanced Scheduler.

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  • Usage of manual tasks URLs in a third-party portal site

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    Follow us on Twitter @VZWsupport

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    Moderator Note; private information, name of associate, s/n & picture showing s/n edited for member's & others' protection

    Your complaint is with the computer store that you took the computer to.  Go back to the store in person and get your computer back.  They've had it long enough for you to know they are never going to fix it.  Then call the Lenovo customer service number on this website (for India) and work with them. 
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    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.​html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
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     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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