Manufacturing issues

Hi team ,
I have one scenario regarding manufacturing issue
Item evaluation -moving average
Date :02/28/2009
Item A
Item Qty - 2000
Date :12/31/2008
Item A
Item Qty : 3000
Item needs to be revaluated for price
Item revaluation was done for price via price change with putting date 12/31/2008,however it will update the e price change for existing qty 2000
As B1 cannot show that qty = 3000 at the revaluation date , how this can be handled .......
Requirement price needs to be revaluated becasue of business region ....
I was thinking that how manufacturing company that needs to evaluate their price and use moving average ,
How would they close quarterly or monthly to get the report if the time lag is usually 5 to 6 days and qty gets reduced during this time ...
Any idea .........besides journal entry ..ideas can also recommended if item valuation method needs to be changed because item needs to be revaluated ....
Thank you
Bishal

Hi Jey ,
The item A can be posted in any date ..however what we are trying to adust some entries and do year end closing ....
Actually year end close has to be done around Januaryt and fo rsome reason it is delayed ..
Price are fluctuated a lot due to economic condition so price needs to revaluated .. So inventory on hand on december is obviously different than in February becasue Item produced were relleased and sold ..
Then by revaluation function works for price change but due to perpetual inventory method ..it will reduce the amt qty on hand but not the qty on hand at the ) time of december (back date) even you do revauation by using back date..
However there are thousands of item and that needs to revaluated based on the december information .
1. What I am looking for ..
I can close with journal entry ..but donot want to do every year the same process as we close every month and time lag for closing is 5-6 days and how other companies are handling who needs to revaluate their price
and using moving average ...
2. Is it better to handle this stuation much easily if standard cost is used ...if any one can share experience
Any direction ..... I can do inventory decrease and increase off set so i have to do for all item .. and let em check the inventory accounting affect with moving average ......
Thank you
Bishal..

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Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

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Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

How Verizon WIreless Deals With A Customer's Issues With A Flawed Device

(link removed)
Let me start at the beginning…
I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty. I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
Mr. Brian (removed) & Verizon Wireless,
My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
Regards,
Reginald (removed)
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
Sheritah_vzw
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Green/Yellow screen issue? (Not blobs, whole screen discolouration)

Hey there,
I know there has been many websites posting about the yellow blobs that have been appearing on the new iPhone 4's retina display as a result of manufacturing issue.
However, my entire screen seems to have a much 'cooler' tint that my previous iPhone 3GS or MacBook Pro screen. This is my second iPhone 4 (the first didn't vibrate) and the screen appears the same - unfortunately, I'm a tad OCD and would just like to confirm this is how the screen should appear. When I visited the Apple Store, I didn't have time to compare to other handsets on display.
It's not dreadfully green/yellow, but white appears much cooler than I'd imagined. The 'blue' top bar on apps such as Safari, Messaging and Email appears more green than blue.

It doesn't appear to be in blobs as the sites describe though.
On a pure white screen, the entire screen shows no trace of defects - it is all the same colour with no localised discolouration, it appears white. It just appears as if the screen itself is 'cooler' (I can't find any other word to describe it) - it just appears to add a greenish hue to the screen, specifically items that appear grey, blue or green.
I'm just curious if this how the Retina Display is supposed to be? I know with each successive iPhone, the screen became warmer and more yellow, I was wondering if Apple have decided to go cooler in this approach.

New T430s with a series of issues

My T430s just arrived two days ago with very few of the drivers installed, more prominently the touchpad and track point drivers, which I was able to easily resolve but such careless production was not something that I expected from Lenovo. However, it has now become apparent that three significant manufacturing issues must also be dealt with that are beyond my control:
1- Very, very limited battery life: Clocks 2h 58min a few minutes after fully charged with hardly anything running in the background (only chrome window and typical windows background processes). I find this very unreasonable and infuriating.
2- CPU process running at near full capacity coupled with fan noise: After pressing Ctrl + Alt + Delete it is indicated that my CPU is consistently operating between 80-90% capacity with basically nothing running. Furthermore, I believe that this deficiency is responsible for the noticable fan noise being emitted from the laptop although I am not certain.
3- Supposedly limited physical memory: Again, after reaching Task Manager I am also notified that I have used up 45% of Physical Memory when I have 401 GB of 450 GB free on my C Drive,
I am very concerned about these problems and I would like to know how to seamlessly get them resolved. Beyond these issues, my T430s is a phenomenal laptop, but these issues are a total deal breaker.
Thank you very much.

What OS are you using? Sounds like Win 7. That should be good for you since Lenovo's Power Manager is only available for WIin 7,
In your last post, the hyperlink points toward the battery thread that did not really describe the real problem with the panasonic battery. The panasonic battery was not very stable and would cause unexpected hard crashes with 35-40% power remaining. Obviously, continued hard crashes is not good for any OS.
If you are using Win 7, Lenovo's latest Power Manager will automatically switch between two modes. One is for battery life.and sets the capacity closer to 38wh. The other is for battery performance and sets the capacity closer to 44wh.
Look at the task manager under the processes tab. Set the sort by CPU% the in real time. You should be able to isolate the abnormal processes that use the most CPU utilization.when the total spikes up to 95%.
Also, you should check your device manager to see if any devices have a yellow or red warning, This would indicate either a faulty hardware component or corrupt driver.
Lastly, I get about 6-7 hours of battery life with the six cell battery. See my post on maximizing battery life for the T430S

Nationwide messaging plan.. EQUAL RIGHTS ISSUE?

I noticed this myself recently, and find it to be most unfair to customers..
verizon offers a nationwide messaging plan for feature phones for $34.99 a month.. in which I have recently switched to because I never use my cell to talk.. and it's a better value for me... okay.. here is where it becomes unfair,..
they also offer a nationwide messaging plan for 3G smart phones, but you have to be hearing impaired to get that plan... so basicly what verizon is telling consumers is that if you want a droid phone and want a strictly messaging/data plan.. you have to be DEAF????.... is this the 1950's??? come on, its 2011..
It not at all fair to all your customers.. because the hearing impaired have the choice of featured phone or smart phone with those plans... and the hearing enabled have no choice at all if they want the messaging only plan..
Hearing enabled = featured phone ONLY with nationwide messaging plan
Hearing impaired = your choice of feature phone or 3G smartphone with nationwide messaging plan
does anyone else see this as discriminatory??
EQUAL RIGHTS!!!!
make ALL of the nationwide messaging plans for EVERYONE!
If you are not sure what I am referring to.. here are their plans and who can get what.. it's total ****
http://www.verizonwireless.com/b2c/splash/messagingplans.jsp?lid=//global//plans//more%20plans//nationwide%20messaging

The 3G nationwide messaging plan is $55 because it is for a smart phone.. not because it's for the hearing impaired.. so the cost of the plan wouldn't increase if they removed the restriction.. it includes unlimited data, web, and texting as does the feature phone plan..accept it's for 3G.. and there is no need to add on anything.. this is why I have the feature phone plan myself.. The only service I can see a hearing impaired person needing would be strong vibration functions on their phones to know they got a text or other type of information..that would be a manufacturing issue, not a plan issue.. It's a smart phone, not a hearing enhancement device, and there is no APP for that..not to mention most all phones (feature or 3G) are TTY capable.. they can actually get a voice plan if they so choose to and still have the same ability as everyone else.. and the reason anyone would get the nationwide messaging plan is because they don't use the voice minutes like a lot of people.. but not just the hard of hearing. gee what did people do before smart phones.. they still chose the plans they wanted.. and this is really no different.
The main issue is
Feature phone messaging plan for anyone
3G smartphone messaging plan for hearing impaired ONLY
But, think about this...
what benefit is the hearing impaired really getting with the plan? technically it is not much different then the feature phone plan accept that it is compatible with 3G smartphones correct.. particularly the OS is android which uses a different type of web browser, according to Verizon's CS this was the reason for the two different types of plans in general.. so why not make both plans for everyone?? here is the reason....
You are correct it is about money for Verizon!!!!
A handicapped parking spot is a convenience for the disabled.. thats a real benefit.. but on the same token, anyone can park right next to that spot and be just as close to the store. that plan is as much of a benefit to the hearing impaired as "colored" bathrooms were to the African Americans before the 1970's... ya.. this is along the same lines...racist people did that as a benefit to themselves only.. the same goes here for Verizon's tactics, only in this case they are using the disabled as a way to save a buck for themselves... does anyone else see that???
Offering the 3G smart phone side of the nationwide messaging plan to ONLY the hearing impaired is a convenience for VERIZON ONLY and has nothing at all to do with any kind of benefits for the disabled person!! The ONLY benefit is the restriction itself right.. smartphones are not considered "hearing aids" or "hearing enhancement devices" to benefit the deaf. The plan should be for everyone who has a smartphone on Verizon and wishes to have a no-voice minutes plan simply because that plan itself is for ALL 3G smartphones on the Verizon network... I am pretty sure there are NO special phones for the hearing impaired person... they have what we have, and we should be able to have that plan as well as they do... the calling plans do not state "for the hearing only" do they... so same goes for this plan...
the restrictions should be removed.

N97 Memory in use and memory card not present issu...

Hello,
I bought my Nokia N97 2 weeks ago from your website. I switched my old phone data over to the new one, transfer few document, music onto the new phone from my PC and updated software last week. It worked for up until now but yesterday I all of a sudden
- while I was playing music got a message saying files have been corrupted, it stopped playing music and deleted all documents from the E drive.
- I went into the file manager but I could not access my E: Mass Storage drive anymore (from file manager) as it says 'memory in use'.
- I connected the phone through USB cable to my PC, select PC suite on my phone but I got a message on the phone screen which said "Memory card not present (USB card may not work as expected)"even though I used it last week. However, while USB is connected, I could see the 'Phone Browser' on my explorer on my PC but no mass storage
- I have restarted several times, took the battery in and out and tried but no luck.
- I did a hard reset on the phone (*#7370#), it reset everything but no luck on the E: Mass Storage as it still says 'memory not in use'
- I tried software update, it refreshes the list and does not update anything when I click on it.
- I went to Nokia Care Centre and they failed to fix the issue (after doing a reboot) and asked me to send the faulty phone back.
I bought the phone from mobilephonesdirect.co.uk - when I called them, they were quite hostile and asked me to email ([email protected]). I emailed but the response time is apparently 5 days. The guy on the phone tells me since the phone is 7 days older they cannot replace it. I called the insurance guys, they said because it is a manufacturer issue its not covered by the insurance. I called the repair centre recommended by mobilephonesdirect, they said if nokia care centre cannot repair it, there is no point in sending in the phone.
Now what do I do? Does anyone know how to fix this "memory not present" issue?

Hi mate, Not sure how to fix the problem ,but you have the right for this to be sorted.
I take it you bought it from a website or over phone,this is classed as distance selling, That means you are entitled to 7 days "cooling off period" in which you can return the product no questions asked. I think this is where they are getting there 7 days from. It has nothing to do with faulty goods. If the goods are faulty it breached the "Sales of Goods act 1979" as the goods should be fit for purpose which yours is not.
The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty. Even after this 6 month period, if the item breaks down prematurely , you should always go back to the shop or retailer in the first instance.
Your statutory rights under the Sale of Goods Act take precedence over and above any warranty or guarantee you may have with either the retailer or manufacturer. It is misleading for a shop to tell you they can do nothing simply because their warranty or guarantee has run out, because you will still have your statutory rights.
I have an n97 and my key lock slider just came off. I had to argue untill I was blue in the face that it is a fault and not over use (its the most pressed key on the phone) Finally they sent it off for repair for me.
Hope all this helps a little. There is more info on many websites on Sales of goods act which may also help you.
Regards
Jesta

Iphone 4 hardware issue (No sound on receiver)

Hi there,
I'm from Malaysia and I just bought an Iphone 4 2 days ago from Singapore. I just started using it today actually, and came to find out that there is no sound coming from the receiver. Its the same issue for incoming and outgoing calls. I can only hear the sound if I turn the loudspeaker icon on. I've looked through the troubleshoot for this issue, and still I can't seem to solve it. If the phone has a manufacturing issue, is it possible to get a replacement with Apple Malaysia?

Warranty service is only provided in the country of purchase, so if you have a phone that needs repair, you'll have to have someone in Singapore bring or send it into Apple for you.
Visit Apple's website (www.apple.com/iphone) for more warranty details.

Manufacturing Problem?

Hey Guys,
I hope all is well with everyone. I have a minor (anal, really) issue. My iPod is working great so far (after issues with iTunes and windows were solved), the only thing is that it has this orange line thats about half an inch down from the screen. I only noticed it because I used it at night before I went to bed and it was really really dark and I notice this orange line. At first I was like whatever, but now I am wondering if this is a manufacturing issue and if it will affect my screen in the future like damaging the pixels maybe? Should I call apple? Check yours out and see if it for everyone.

Well, from what I understand the orange line is very faint, correct? If so then I seriously doubt you will have any problems, and I wouldnt call Apple and go through the proccesses of getting it fixed or replaced. I wouldnt worry, it may be a minor factory error, or maybe not, but in either case you shouldnt worry about it. I think that the only damage it will ever do is impair the appearance of the screen ever, ever so slightly.

Return/exchange policies?

I find the potential for problems with the new MB overwhelming. I don't think I could live with a MB with problems. What happens if you get a MB that you think has something wrong with it? What can you do? What if you have one that makes a noise and the people at Apple tell you that it is normal for it to do that but you are not satisfied with that because so many other people have said that they do not get noise? Can you return it? I am assuming that you can only return one to an Apple store if you bought it from there and that it can depend greatly on what type of outlet you made your purchase?
How many times can you exchange the computer (until you get one that works right??)? Has anyone noticed people selling one that absolutely works perfectly for a premium? It would seem to me with all of the potential problems that this would be something that people would pay for.

I wouldn't worry too much about these problems. The fact is you're reading the support forum for the MacBook - it's inevitable that you're going to read worst case scenarios and discover all the problems with the MacBook. You're much more likely to get a perfect machine than you are to get one with any major problems. Consider the tens of thousands of people that ordered MacBooks that aren't complaining in Apple's support forum!
That said, if something does go wrong, you're covered. There's usually a grace period (in the UK you have to contact Apple within 14 days) where you can return a product or ask for a replacement with no questions asked. As for any manufacturing issues that occur after this date, you will be covered by Applecare. That means that if you feel your MacBook has a technical issue not caused by you - then you can send it in for repair.
Let me just say that my family has owned dozens of Macs (eMacs, iMacs, PowerBooks, iBooks) and we've NEVER had a serious hardware fault with any of the machine. Don't use the support forums for a product to judge its overall quality because by its very nature a support forum is going to expose problems!
I hope that reassures you!

White MacBook cracks, are they ever going to offer a perm. solution?

I'm well aware of the issue of the White 15" MacBooks cracking, mine cracked on me, almost completely breaking my computer apart, even though I'm very careful. I called them w/2 weeks to go on my warranty and they fixed it, I should have been smart and gotten the extended warranty then but noooooo. Anyways I'm almost done w/my second year with my mac and it's doing it again, in fact it looked fine last night when I closed my lid before dinner, no breaks. I opened it back up after, the whole time it was sitting on my desk. Open it back up and a piece flies off of it. I now have a .5" chunk of wristpad area missing. And it hurts! I get all scratched up every time I use it!
My question is this, since many people have had this issue is Apple offering any recourse? I know I'm out of warranty but seriously this is becoming a bit much! I don't really want to pay to get this fixed, but I need a non-mutilating wristpad area! I feel this is something that shouldn't rely on a warranty. Obviously if a car company had an issue where bumpers kept falling off and it was a manufacturing issue, they should replace everyone's bumpers. They couldn't get away with it if they didn't!
It took me weeks of arguing with Apple just to get them to fix it the first time, and I'm a college student and I need my MacBook all the time, I have a hard time sending it away! And the closest Apple store is 2 1/2+ hours away from me! Tell me why Tallahassee, a 3 college/state capital doesn't have an Apple store?
Anyone have any advice?!

Yes I did have to argue because they insisted their MacBooks couldn't crack and that it was user abuse. Mine I believe was one of the first to do so, and they made me wait until many more people reported it. Then GM *****. I'm not putting a single bit of duct tape on my mac! That's insane. And I'm insulted you think I slam my notebook shut, I always gently close it. I had to EARN every single dollar to pay for this thing, it took me months, no way would I abuse this thing, I treat it better than everything I own. None of which is breaking....

Watermark on display

My son has had his Ipod for about 3 weeks. He swears he did not get it wet but it has a watermark covering 1/3 of the screen. Kind of like an oil goo behind the display. Anybody else experience or hear of this?

No, the only time of heard of anything similar is when somebody dropped theirs in a river. :/
And Apple does not repair 'mistreated' iPods. They only repair manufacturer issues. You could try checking ipodresq.com for repair costs, if you're interested...
Good luck!

Sound Out from Mini Display Port Not Working on a Particular TV

I have a Macbook Pro that I purchased new a few months ago. I use an adaptor to run the display out of the Mini Display port to an HDMI cable on my TV, sound and all. I have also used it while traveling to do the same thing on hotel TVs with HDMI ports.
When I do this, I have to go into System Prefs>Sound and specify the sound output should go to the model of TV that is displayed in the prefs. It always seemed to detect the model of TV when I have it hooked up.
I am staying in a house where I can't get the sound to go out of a Toshiba TV. It shows up in the sound prefs, but I can't ear a thing. The only way I can hear sound is if I tell it to use the internal speakers.
What am I doing wrong when it comes to the Toshiba?
Thanks.

Greetings,
But I wanna know what is the best way going ahead to get this fixed.
Thats up to you. Given the testing you have performed the only additional items I would suggest would be:
Reset the SMC and then test: http://support.apple.com/kb/HT3964
Reset the PRAM and then test: http://docs.info.apple.com/article.html?path=Mac/10.6/en/26871.html
You can make an appointment with a Mac Genius at an Apple store, contact AppleCare via phone, or contact an Apple Authorized Service Provider for assistance.
Calling AppleCare and having them send you a box for the computer would be the fastest method of repair (usually) as an AppleStore or an Apple Authorized Service provider may not have the parts in stock. You could certainly take the computer in to have them look at it and tell you what the repair time frame would be.
Also, if they decide to replace the part, will I be shelling out any money inspite of the coverage ?
If you would like to read the warranty of the Macbook Pro, Hardware warranty details are found here: http://www.apple.com/legal/warranty/
The warranty covers manufacturing issues. As long as the failure is due to a hardware component failure and not outside influence then there is no out of pocket expense.
If the port has failed because a 1 year old shoved a nail in it, rain blew in the window and shorted out the logic board, SUV backed up over the computer and broke the port, then the warranty will not cover it. They will contact you and let you know that the repair is not covered and ask if you want it repaired at your own cost or you can pick up / have the computer sent back to you.
If for some reason you find out the issue is not covered then you could take it up with your insurnace company (renters / home owners etc) or your credit card company if you purchased the computer with a credit card. Some credit cards offer hardware coverage for purchases.
Best of luck.

HOW do I get the "watch" to stay on and not shut off on my 6th GEN NANO?

After purchasing a $70 cool watchband for my new 6th GEN NANO, I'm very disapointed that I can't get the "watch" function to stay on more than 15 seconds. AppleCare says that it isn't meant to stay on, it would run down the battery. Then why put on 16 watch faces, and show it as a "watch" on everything you publish? Doesn't make sense you can watch TV shows and movies, but doesn't have enough battery to run a watch face. BAD design, and shame on APPLE for selling a dozen different watchbands in their stores. Now don't you think the store salesman would say "are you thinking of wearing this as a watch, or to hold your NANO while you are at the gym"? 15 seconds is often not enought time to get setup and take someone's blood pressure. I don't think I need to offer an explanation of WHY a watch should work more than 15 seconds without pushing a button, do I?

This is getting silly, but I'm not too young to remember the early digital watches. The difference is that we knew what we were buying . jThey were upfont about the FACT that the watches didn't stay on. And how well did they sell as watches? Hmmm I don't think any of us said that Apple was pushing Nano primarily as a watch. That said, this is not a third party "app" either .... 18 clock faces come with the Nano as a "feature" of the product. It's not a "digital time read out"... it's made to look and act like a watch. Apples own website touts that you can change its face "to match your mood or your outfit".... The bands they sell range from $20 bucks to like $150 bucks.... This is a HUGE money maker for them. It is THESE KINDS OF FEATURES that brings people back buying new ipods, because like I said, without them, I have plenty of devices that already "record music", or "store pictures". And your other points have zero merit. Go to the Apple website to the Nano 6 page where Apple touts all of its merits. This is where Apple explains the features of their product. There is a whole section:
http://www.apple.com/ipodnano/features.html
Clock faces. Time to match your mood. Or your outfit.
(copy below)
It’s all in the wrist.
Do you wear your iPod nano on a watchband? With 18 different clock face designs to choose from, you can have a new watch style whenever the mood strikes you. Sport an analog face for a formal event, go digital for a retro feel, or choose a whimsical, animated character like Mickey Mouse or Kermit the Frog. There are also color options so you can match the color of your iPod nano. iPod nano watchbands are available in a range of styles and colors from theApple Online Store.
And last, for the record Sir, I have probably purchased 50 Apple products for myself, my business, and as gifts in the last 10 years. I have had my manufacturing issues which Apple always responsibly took care of. But I have NOT ONCE complained in this forum about ANYTHING. I am a HUGE Apple fan. I felt strongly enough, that this issure warranted warning others about. Mostly, I wanted APPLE to understand the gaff and perceptual problem which was created. Perhaps not to all (like to you), but certainly to some (obviously like me). Let's face it, we BOTH represent groups of the public, like it our not. Especially, since I rarely talk to Apple staff, I'm an early adopter, and for some reason, I hesitated on this product and did talk to a couple staff members when I was in the store FOR OTHER THINGS. I bought one for myself, and three for gifts. I've already returned the ones I bought as gifts, because when I showed my neices and nephews MINE, and the disfunction of the watch, they all lost interest in keeping theirs, and opted for other Apple devices instead. And if you still don't think they are marketing this Nano as a watch more than iphone, touch, pad, or classic, then I throw up my arms, and say Happy New Year. You are Apple washed and whipped beyond repair. NOBODY is perfect, not even Apple. Or, you.

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