Many 820E errors that we cannot get rid of
We have a Netware 6.5 sp8 fully patched server (including post sp8 patches). We have loaded on this server Groupwise 7 sp4. We are having a lot of troubles with 820E errors on particular user databases as well as many message databases.
The three users in question, often cannot see new mail, even though we see mail for them come in through GWIA.
We have tried rebuilding their database, re-creating their database, running various GWCHECKs against their databases. Nothing seems to get rid of these 820E errors for good.
We do not have any virus protection on the server.
We have downed the post office and renamed wpcsin and wpcsout folders. wpcsout did have a buildup of files in the normal queue (wpcsout\4), until we set those folders to purge immediate.
We have not rebuilt any msg databases yet although we have a number of them squaking at us from the POA screen about 820E errors.
For awhile our server was abending A LOT because we had IMAP turned on. We hooked up about 15 smart phones via IMAP to our system and BAM, we started abending. We have since turned off IMAP until we can solve this problem, and our server is no longer abending.
Also, before this happened we got dangerously low on disk space (about 2% left). We have since added a Terabyte to our data pools and are out of hot water on THAT front.
Also, because of the abending, we moved all of our groupwise modules into protected restartable memory. We have our MTA, POA and GWIA all in the same memory space with our web piece in it's own space.
we continue to have massive 820E errors however. I cannot seem to find anything that is locking these database files. When I check on open files in NORM, I do see these user databases getting more nad more and more connections from the server.
Anyone got any bright ideas?
Originally Posted by johnehurst
I do not know if the storage host is having issues or not. The rest of the server appears to be functioning fine.
the reason these modules went into protected mode was because the server was constantly abending w/ IMAP issues when they connected their smart phones to the server. I've since made a separate GWIA only for IMAP which constantly restarts it's memory space w/ these same errors. I suppose I can remove the GW modules from their own address space, since it's not really necessary to protect them anymore, now that GWIA IMAP is isolated.
I do have 3 users w/ 820E and a 4th has surfaced with occasional 820E errors. I don't know if this reflects how much usage the other 3 have compared to this new 4th user. I also get 820E errors on many many MSG databases.
The 3 users are among the largest in the company. I'm not at that site so I can't give you actual figures, but I'm thinking they were in the 13G range, perhaps larger. I was considering archiving all their mail and killing their accounts, then FID change the archives and suck the mail back in, then deal w/ the MSG databases separately. I hate doing that for users that have archived mail in folders, cause bringing it back in stuffs it all into the INBOX. Very messy.
I will look up that NSS parameter.
TY Willem
You could try doing a structural rebuild on ALL (as can be specified in ConsoleOne, in the user/objects section of the PO maintenance dialog).
This will rebuild all user and message databases, but will also cause the current indexer files to get disguarded causing a full reindex when the quick indexer next runs. Not to much of an issue, but you'd rather want that happen during off hours as it does affect search and list options.
As for the usrxxx.db files. These should not grow to or beyond 2GB per file.... User databases that are 2Gb or close to that size can/will give unstable results for that user.
Strange issues can pop up when there are underlying issues on the NSS volume, so do keep an eye out there. Also, before running a structural rebuild on ALL, make sure you have a good backup. This structural rebuild in itself should not give any issues, it's something I always do after upgrades and during certain maintenance tasks. It is however good/essential to have a good backup in case something pops up during this routine.
Followup the structural rebuild with a structure-index check with fix selected, and after that content check with fix selected (no structure-index selected) and check the log output of all these jobs.
-Willem
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