Many iPod problems in 1 iPod

Ay
I have had this 60GB iPod for under a year now and recently it has been acting up. About 3 weeks ago, it began to run slow and freeze up now and then; I didn't think too much of it. One morning I turned my iPod on and that little Unhappy iPod Icon came up. I looked at the reasons/solutions to that problem and did what it suggested. It worked better, but the Unhappy iPod came up the next time. Then, the icon of the Folder and Exclamation Point came up. It showed my iPod was connected once, but didnt transfer anything. When I unplugged it, It flashed a couple of times then it started. It showed 0 memory, no serial number...all 0's. I tried to re-format it with the original instalation disk, but that didnt work. Now it will hold a charge for about 3hours (When fully charged) but all it does is turn on and off and show different error icons before it shuts off again. It also switches to disk mode by itself during the "on and off" period. When i plug it into the computer via USB port(s), the iPod continues going on and off, causing for theses default windows to pop up ever 3 seconds. None of the windows recognize the iPod. Ocassionally, Windows says it is a curupt or damaged. The iPod dosen't recognize it either, and the one time it did, it said it cannot "Mount" the iPod. When i plug the iPod into the wall, it just turns on and off like always. The iPod only stops turning on and off when it is out of battery.
Please help me out if you can, I dont want to deal with this warranty crap.
Thanks
Windows XP Home Edition? Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Similar Messages

Does anybody know if Windows 8 is causing a problem with iTunes? Many songs on my old iPod are now missing in my iTunes library and I can't find them anywhere. Also, I have a new iPod and am afraid of using it for fear of something else going wrong.

Does anybody know if Windows 8 is causing a problem with iTunes? Many songs on my old iPod are now missing in my iTunes library and I can't find them anywhere. . Also, I have a new iPod and am afraid of using it for fear of something else going wrong.

Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

Many Problems with new iPod

It all started out when I got my nice shiny new iPod. I installed the latest 64 bit version of iTunes and connected my new iPod. First thing iTunes told me was that the iPod was corrupt and needed to be restored. I thought no big deal. The iPod is new with nothing on it so I had nothing to lose. The iPod was stuck in restore mode for about 8 hours and I gave up. I rebooted the computer and reconnected the iPod. Now iTunes could not see the iPod.
You may need to know that this computer is a newer Dell Studio XPS running the 64 bit version of Windows 7 Home Premium.
I followed all of the recommended solutions on the page for Windows not seeing an iPod. When it came to reinstall iTunes is when the real challenge started. Lots of problems with not being authorized to write some registry keys and iTunes would roll back the installation. Each time I installed iTunes I installed as Administrator. I had to jump through all of the hoops of deleting these registry keys what would not delete. I installed several times, each time deleting a new registry key that the installer would not overwrite. After 2 days I finally got iTunes reinstalled.
However iTunes would still not see the new iPod. Messed around with this for another few hours.
I have an old computer that I seldom use. This is an older Dell Dimension running Windows XP Professional Service Pack 3. It had an old version of iTunes. I thought I would try getting the iPod to work on this computer. This would at least tell me if there was a problem with the iPod itself. I updated the iTunes to the latest version. Connected the iPod. It was seen but said the iPod was corrupt. Did a restore and all appeared to work fine. So this tells me the problem is not with the iPod, but with iTunes on the other computer.
I went to my other computer, the one that I want to use iTunes on, and reconnected the iPod. It was seen this time but iTunes said that the iPod was corrupt and needs to be restored. I started the restore process. It has been restoring for over 10 hours now.
I really don't want to start over with all of the problems I had reinstalling iTunes.
Anyone have some suggestions on what to try next?

Made some progress during my lunch break. I started suspecting a problem with the USB driver for this iPod. I found KB article 1538 which was helpful.
I went to the device manager and deleted anything that looked like an Apple device and deleted all USB mass storage devices. I also deleted the device drivers for these items at the same time. I then scanned for hardware changes and the iPod was found.
The iPod is now seen in Windows Explorer. It still has the name I gave it when it was connected to my other PC. So I suspect the restore that was taking over 10 hours never had a chance to start. From Windows Explorer I was able to access some folders on the iPod.
iTunes would still not see this iPod. However I hope a reboot will solve this.
Ran out of time and needed to go back to work. I will update how this worked.

The "Cover Flow" / "Album Artist" duplicate albums problem on the iPod

Hi Guys,
I've made some research about this issue and got to some interesting conclusions.
DISCLAIMER:
1. I searched the web and found people describing this problem since 2006 till 2009 and the solution always revolved around not using the "Artist" and the "Album Artist" tags like they should be used.
2. I did a lot of testing, including re-writing the ID3 tags in different versions and formats to rule out any issues around the tags themselves.
3. If the stuff I'm going to describe is already well known than sorry about that, I just couldn't find it anywhere.
PROBLEM:
An album that has a single Album Artist and different Artists appears several times in the iPod Cover Flow although it looks just fine in iTunes.
Tagging the tracks as "Part of a Compilation" only partially solves the issue since the album will appear in the iPod Cover Flow as a Compilation showing up in the end and not together with the "Album Artist" like in iTunes and like it should.
It seems to be a simple issue around the way the iPod uses the "Album Artist" tag but it also seems to be around forever and it's strange Apple hasn't looked into it.
RESEARCH:
Since I just bought a new iPod Classic, I was again looking into this issue and now I was getting annoyed, strangely the behaviour wasn't the same for all the albums that were suffering from the problem. I found that when the Artist was a combination of, for example:
Album - AlbumX
Album Artist - ArtistX
Track 1 - ArtistX
Track 2 - ArtistX Feat. X
Track 3 - ArtistX
Track 4 - ArtistX Feat. Z
Track 10 - ArtistX Feat. XYZ
In the iPod Cover Flow I got ONLY TWO different albums, one with "ArtistX" and another one with "ArtistX Feat. X".
Well, this was very different from the normal behaviour when the artists are all completely different, in which case you get X amount of albums according to the X amount of different artist names you have.
CONCLUSION:
It seems to have something to do with the dot ".", I reached the conclusion that for Artist interpretation in the iPod when the Artist tag has a dot "." then it stops interpreting. That means that if you had a "." after the main artist name than it will show only once, like in the above example:
Album - AlbumX
Album Artist - ArtistX
Track 1 - ArtistX. <---- NOTICE THE DOT
Track 2 - ArtistX. Feat. X
Track 3 - ArtistX.
Track 4 - ArtistX. Feat. Z
Track 10 - ArtistX. Feat. XYZ
Then in the iPod Cover Flow it will show up only once as AlbumX - ArtistX.
I prefer to use the dots instead of just removing all the "Featurings and similar" since I can still see it normally if I play the track.
So, in the end, a combination like this in your "Artist" tag: "Album Artist"."Artist" would solve the problem in the iPod.
I would love for Apple to solve this issue and I hope this helps.
Has someone else noticed this or am I going crazy?
Thanks!

sometimes the official title of a release does include the Feat. Guest info.
Yes, but only in some (or many) cases. There seems to be no consistency here, as if Apple were paying no attention about where to put "feat. guest". And I guess most of the data in CDDB (Gracenote) still have "feat. guest" in Artist (correctly, in my opinion).
I quite agree that your workaround is the best workaround. I'm just too self-willed (obstinate?, I don't know the correct English) and don't want to pollute my Library with "wrong" data. Most of the problems would simply be solved if, just if Apple make iPods sort/group artists as iTunes do. Sorry but this is how I feel. I guess you can't help people like me. Thank you for your patience.
Anyway, we need a clear document from Apple describing what are the intended uses of various tags, and iTunes/iPods should obey this document. It seems for me that each Apple engineer is doing just what (s)he wants to do, without any guidelines.

A problem with my ipod shuffle and vista

Hello all,
was wondering if anyone could offer some ideas on this. My flat mate just moved and I was using his mac for my ipod shuffle. I have just bought a Dell with windows vista and have put itunes on it. When I put my ipod in the USB port, vista says it does not recognised it and my ipod does not show up in the source area of itunes. I have tried to reformat it but the recomended program is incompatible with vista (it says only it works for XP).Is there any other way to reformat my ipod for vista? or is there a vista program available somewhere else.
many thanks Kim

Hi there.
I have similar problem with my ipod nano.
I recently bought a new PC with Vista, and for some strange reason, initially my ipod was recognised as I was able to transfer purchased music from my ipod to my itunes.
However now, a week or so later, every time I connect my ipod in the dock, it says "USB Device Not Recognised".
I have tried to restore my ipod software, but it wont let me do that, saying that it has a fault and needs to be replaced!
I initially thought it might be an ipod problem, but the store say it works fine, and restored (and wiped!) my ipod but it still doesnt work!
I connected a friend's ipod and the same thing happened.
So although I can listen to music in my itunes I cannot synchronise my ipod... what am I supposed to do?!
Its very frustrating... does anyone know the solution please please please!

Problem, with corrupted ipod mini

ok, well my friend has an ipod mini, and recently it has corrupted. ive been lookin on the apple website as well as many others, and could not find it. i was hoping that some one could host it for me. please and thank you.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Strange problem with portable iPod dock

I recently bought an iLive portable dock so that I could listen to my iPod at work. It worked just fine the first few weeks and then I took my iPod on a car trip and used one of those adapters that finds an available radio frequency to play your iPod over your car radio. When I went back to work the following week my iPod no longer worked right on the portable system. I have to turn the volume all the way up on the system and even then it's all static and you can barely hear the song. I can't imagine that it has anything to do with using the adapter in the car but that's the only thing I can think of since it worked fine before this. What's really strange is that my husband's iPod works fine on the portable system and he's used the car adaptor many times. I don't think it's a problem with the iPod itself because it works fine using the headphones and hooked up to the computer. Furthermore, the speakers on the portable sytem are good because my husband's iPod works on it and I can play the radio just fine through it. I'm at a complete loss and I can't figure out what could have caused this problem. As I said, my iPod worked just fine for three weeks prior to this and out of the blue this happened. Now I can't listen to my iPod at work and it really *****.

Does teh FM radio thingy plug into the iPod's dock connector on the bottom?
Have you inspected the pins in the dock connector of your iPod with a magnifying glass? You might have dirt, corrosion, film, something on the pins not giving you a good connection to the signal pins on the connector (but not on the USB power and Sync pins so the iPod would still sync ok to the computer).
Patrick

Problems with Sync iPod Touch with MS Outlook 2007 Calendar

I've seen oodles of complaints in this area, I'm thinking Apple isn't ready for prime time with "Calendar"
I have a 10 year old palm pilot, that has been syncing a MS-outlook calendar for work, and one from home, and it allows me to have a PDA with an accurate calendar. The work computer is typically newer (Windows 7, Outlook 2007), the home computer is typically older (XP, Outlook 2001). But changes between the two have happened over the years, and the Palm faithfully keeps on Syncing the two. I only want one calendar to see all my life's activities (work meetings, kid's dentist appointments, wife's sewing groups, going out with friends, etc.)
Did I mention my palm is 10 years old? I purchased an iPod Touch last week, and I knew in advance it would force me to install iTunes (so both are new).
While the ipod touch has wonderful things on it (I've jumped 10 years in technology), I need a mobile PDA with an "accurate" calendar. Note the word Accurate.
After Syncing, I see some recurring entries on time, some recurring entries out by an hour, some recurring entries that were deleted on my computer, still there in the ipod.
I've read that sometimes when you do a change (just to the content) of a recurring item, it can change the time of the calendar entry
I've read that there are known bugs in deleted recurring entries, still appearing.
While my Palm Pilot was not perfect, it handled those situations.
From ideas I've read, I've reset my backup in iTunes, I've emptied my outlook calendar, synced it empty to ipod, imported my outlook calendar back, and synced it to ipod forcing it to "overwrite", but problem entries still remains.
I've read some people say they no longer use recurring entries. Not an option for me. If I have a client for a year that wants to meet every Tuesday at 2:00 pm, but oh, I can't July 13, he can't October 19, how am I supposed to remember on those future dates, that the PDA while saying there is a meeting, there really isn't one?
How do I go about with the entries out by an hour. Show up for every meeting one hour early, in case my PDA is wrong. Not acceptable.
I've played with both date settings on the ipod (one is the ipod date, one is the calendar date). And both settings on my computer (calendar time zone and computer time zone). My computer has a DST switch, ipod does not. I'm really begining to hate DST both on the impact it has for a human body to switch, but also all the crap it causes in a more and more and more technologically connected world. But I have to rely on a city selection choice, that ipod knows if it goes with DST or not??? I don't really trust Apple on that one, sorry, it seems they've not latched on to the concept of time correctly. So I don't trust their DST on or off decisions, that I can't tell if they've done or not. I can't find any GMT time zones, I can find UTC, but no number is beside it (I want to choose my offset number of the time zone I'm in).
While I like many kewl Apps the ipod touch has, the bottom line is, I need a PDA with a calendar. And I need a calendar that is accurate. And I don't want to enter 48 entries manaully in outlook 2007, when I can enter 52 with just one recurring effort, and delete 2 that don't work on a specific future day.
I don't want to arrive an hour early for a meeting, cause I can't trust if calendar entry is correct or out by an hour.
How can I tell if DST is on or off on the iPod (I do business monthly in an area that does not do DST). Playing around with time settings in my iPod to try to get most calendar items accurate with their time, but after a sync, it changes my time zone on the iPod to Phoenix. And I normally have it set to Calgary. I know Calgary is MST (with DST), but what is Phoenix? Why should I have to look up what time zone they are in, or do they do DST? Why does my ipod time zone change after a Sync!!!
I'm a small business owner, but if Apple is not ready for Prime time, someone please tell me. I have a 10 year old son who wants my new ipod toy, and I'm starting to feel it is only that, a toy, not yet ready for business.
Thank you for reading thus far

I can't understand this question, can you clarify?
By 'put a CD into itunes' did you mean you were viewing a CD in itunes or you had imported the tracks from the CD into your itunes library?
On what screen were you seeing 'no sync high lighted' and what does that mean?
Do you sync your entire library automatically with your ipod, do you need to select tracks to be automatically synced, or you manually manage your ipod's library?

I am facing some problem with my ipod videos

I am facing some problem with my ipod videos

Because many apps are not compatible with your old device
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.
Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

Seems like alot of people having this problem. Sad iPod thing.

I've had this iPod since Christmas. It's a 30g video one. It's worked great every day until today. Last week I left it in my car for about a week, got it out, plugged it in my computer to charge and it froze iTunes. So I unplugged it (nothing else I could do), and now it cycles between sad iPod saying "www.apple.com/support/ipod" and the apple sign and "Extremely low battery" for about 5m until it turns off. I've tried everything, including the "Disk Mode" thing, I've tried it about 500 times. It always does the same thing, goes back to sad iPod. Nothing responds when I plug it into the computer. Seen a few of the same problem but no answers. Please, if you can, let me know. I know if I take it in they'll say "It's corrupted gotta get a new one." Me and my cousin got these iPods on the same day, both broke within a week of each other.
Thanks.
Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Ipod problems - unrecognisable

Hi all,
a few problems with my 60gb ipod photo.
Whilst I was away My ipod frooze up and when I restarted it I got the unhappy ipod icon.
no problem I though, when I get home ill just have to restore it using the ipo restorer downloaded from this website.
well I got back and plugged my ipod into the pc. the apple logo came up then I got the monocrome non animated battery icon. I checked to see what it meant and it said the battery was too low and I should leave it plugged in until it has charged enough to work with. so I left the ipod for about 20 mins and eventually the non animated battery icon disapeared and instead I got the unhappy ipod icon. within about 10 seconds the ipod turned off (whilst still connected to the pc) and when I turn it back on I get the non animated battery icon again and that process just repeats over and over.
All the time its connected to my pc my pc doesnt recognise it so I cant perform a restore to get rid of the unhappy ipod icon.
If I plug my ipod into the wall all I get is the unhappy ipod icon and it wont charge!
does anyone have a suggestions or do I need to send this off the apple to fix?
Thanks Rick

The Sad iPods icon, clicking sound or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
There are also some cases being reported that some unrecognized iPod being able to be erased with Linux, then reconnect the iPod with the original computer and do a Restore there.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10. Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
11. Put your iPod in disk mode and plug with a computer, and have a boot of your computer using the Mac OS or XP startup disks, hope that your iPod will be seen on Mac's Disk utility and allow you to do a Erase there. Or, under the XP, you will be able to find your iPod there for you to do a Restore.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
I have just read an interesting solution about the Sad iPod, it does make sense but the warranty will be waived once you open the iPod, I would not do it myself as I am not good on doing this
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Pictures and instructions of how to open the iPod case for battery replacement
http://www.kokopellimusic.us/KM_instructions.htm

Loads of problems with my iPod.

Ever since I updated to iTunes 7.4, my 30 gig late-5th gen iPod has been causing me problems.
I bought a few songs on iTunes Music Store and I went to sync my iPod. Nothing happened. I tried resetting my iPod, different USB port, restarting computer, reinstalling iTunes and then restoring my iPod. No use. Now I could only get about 20 songs synced at a time if I was lucky. I got most of my songs on, except for about 100 of them, which just refused to get onto my ipod. iTunes would say syncing... iPod sync completed ok to disconnect, but the songs weren't there. Today I tried yet another USB port on my computer and the second I plugged in my fully charged iPod, it just died. I can't get it to turn on again. Lots of people I know who own video iPods have had the same problem with the new version of iTunes, and I've read similar problems on the internet but Apple hasn't offered any explanation to us customers. I've bought many Apple products in the past (Macs, earlier iPods), but with having to replace my iPod three times this year (waiting for 6 weeks at a time for replacement) I think I'm going to have to move away from them unless they provide me with some decent customer support, not some badly-trainer employee whose only advice is to reset and restore my iPod.
I've had really bad luck with iPods, this is my third iPod this year; the first one had a faulty dock connector and the second one wouldn't recognize that it had been plugged out of a charger. Any help from forum members would be greatly appreciated (since I can't get it from Apple). I also think I should get an extended warranty from Apple to provide me with some sort of guarantee because my original iPods warranty is about to run out.

I have a problem with my ipod too after 3months of working perfectly the Hold switch it's not working anymore. But if i plug the ipod to the computer the Hold switch will work again.
The problem appeared after the battery was over. I tried reseting, restoring, leaving the battery to go completely empty but nothing worked
Anyone here who can help me ? This problem is really irritating.

20 GB Ipod Problem - Not viewable in Windows and wont start

Hello all, wondering if you can help me with this Ipod problem i have.
1) Ipod turns on and displays folder with exclamation mark.
2) Ipod is not viewable in my computer
1 - I have tried a reset and putting into disk mode, which goes through fine, but it still starts with the above error.
2 - I can sometimes view the Ipod in My Computer and or disk management, but can not go into it or format it. Diskj manager reports it as un-readable.
If i try to run Ipod update/restore application it asks me to plug in an Ipod.
Any ideas on what else i can do? I thought i could at least get windows to see the device and format it to a standard Fat32, then use the Ipod restore to re-write the folders to use it as a ipod.
Thanks

Try this then
The Sad iPods icon, clicking sound or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
There are also some cases being reported that some unrecognized iPod being able to be erased with Linux, then reconnect the iPod with the original computer and do a Restore there.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10. Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
11. Put your iPod in disk mode and plug with a computer, and have a boot of your computer using the Mac OS or XP startup disks, hope that your iPod will be seen on Mac's Disk utility and allow you to do a Erase there. Or, under the XP, you will be able to find your iPod there for you to do a Restore.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
I have just read an interesting solution about the Sad iPod, it does make sense but the warranty will be waived once you open the iPod, I would not do it myself as I am not good on doing this
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Pictures and instructions of how to open the iPod case for battery replacement
http://www.kokopellimusic.us/KM_instructions.htm

IPod problems that keep getting worse...

There isn't really a specific title that can fit my current dilemmas with regards to my iPod classic as there are many issues that I am currently pulling my hair out over and am in desperate need of getting my iPod back on the road.
Firstly a little background information as this may be part of the cause. I have had my iPod classic since the end of January this year, so it's not very old. My computer I am currently using however, is about 4 years old so is quite slow and battered. It does work though, and with relation to my iPod there is only one cause for concern. Whenever I plug my iPod in or any USB device that is, after a while the computer completely freezes up and the only way of resurrecting it is rebooting it. I don't know if this is related to my other problems, but this may be of use in diagnosis.
Anyway, about a month ago for some reason when trying to manually (I don't automatically sync my iPod) add an album, my iPod just seemed to flip out and the error 'Delayed Write Failed' came up. On ejecting my iPod all my 5000 songs and everything else had been wiped. After researching this problem on the internet I tried a thing called Disc Caching "Because iTunes tries to push as much data as possible as quickly as possible, Windows was unable to keep up, resulting in the error." this seemed to fit my problem, like I said the computer was old and this sounded about right. Unlucky for me, it wasn't that easy and I had no joy.
I've lost count of the amount of times I restored it and every time I try to add new music the same 'Delayed Write Failed' message comes up, or the computer just completely freezes before the message has the chance to come up. The message usually appears after putting 200 or so (there is a definite number of which I'm not sure of) songs on. I've also had the message 'attempting to copy to the disc 'iPod' failed. The disc could not be read or written to.' one or twice also.
This evening I tried again to get my iPod working, but it didn't even load up in iTunes (the programme opened, but that's as far as it got) and then resulted in a freeze up of the computer.
I shall try my iPod on another computer to see whether it is the compueter's fault or my iPod itself, as perhaps this may shed some light on the situation. For the record I also have an iPod mini that I use to run with, this has always been fine and is working now as well as it ever has. I also tried connecting my classic with a Firewire cable which worked fine on the mini and didn't result in a freeze up either, but of course this doesn't work with the classic (I do know why).
I would appreciate some advice on my situation immensely as I can't live without my iPod and I miss it so much. Any advice I thank in advance!

I'm getting a new laptop for my birthday in about a week, so there's no need to reinstall Windows all over again. Plus I would probably make the computer blow up or something if I did this.
Tonight I tried my iPod on another friends computer. Although his is also old, it did not freeze up like mine. Now that is obviously a problem with my system and has already been addressed. However my iPod again proceeded to misbehave. It got to about 270 (ish) songs and then the dreaded error came up saying 'attempting to copy to the disc 'iPod' failed.' But when I ejected it, it still had the small amount of music that I was able to put on, on it.
Later, I tried to put about five songs on but the error: The iPod 'x' could not be synced. An unknown error occured (-1303).
So now I have diagnosed that it is obviously the problem with my iPod. Although, should I try it on my brand new laptop that may get rid of all the other previous problems?
I would be eternally grateful for any help as I can't stand life without my iPod!

Got a bit of a problem with my iPod

Hi all,
got a bit of a problem with my iPod Photo(60GB). It has the latest software on it and I have got the latest iTunes and am running it all through Windows XP.
My problem: when trying to turn the iPod on, all I get after a short start up (just before the backlight comes on) is the sad computer face. I have tried resetting it several times only to be given the same thing. I have plugged it into my computer via USB and initially I get the same thing, but when I reset it while still plugged in, it then gives the "battery low/almost depleted" sign. I have left it for long enough that I shouldn't get that (over an hour). I know the battery isn't dead cause I have gotten it on twice (yesterday) and the battery shows as almost full. It isn't long (on those 2 occasions) after starting to play songs (or plugging into the computer) that it freezes up and then, after a reset, gives the sad face again.
I am not quite sure what to do anymore. The time that it did start to go through the connecting stage with the computer, it didn't last long enough for me to get stuff off of it so I can reinstall the software from fresh.
Anyone got any ideas?
Many thanks
Toshiba Windows XP

well, despite your very helpful suggestions, when I did get the iPod into diagnostics mode, running the hard drive scan really indicated that it was hard drive failure. Anyway, I followed a few discussions about opening it up and checking, but before I even did open it up, for some reason I was tapping it (idle fingers I guess) and I randomly reset it too and yeah, well it worked. managed to get everything off and restored it.
However, I have a feeling it might be a loose connection somewhere that cause the problem so I guess I should expect it to happen again.
Thanks anyway

Many iPod problems in 1 iPod

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