Many itunes problems.
over the past few months i have had the same issues with itunes that i can not find any way to fix.
in the past i would often get the "apple mobile service device can not be started". i would get my ipod to sync by uninstalling itunes and redownloading it. now, i can not uninstall itunes or any of the other programs that come along with downloading itunes, such as quicktime. when i try to remove any of theese programs it says "the windows installer service can not be accessed. This can occur if windows is in safe mode....". i know that the computer is not in safe mode and i dont uderstand why this keeps coming up.
i can not get itunes off the computer to. i can not sync my ipod. whenever i plug the ipod in i still get the "apple mobile sevice device can not be started" error. i also can not update itunes. whenever asked if i want to update i say yes and nothing happens.
i use the itouch and the computer runs windows xp.
yes, i have tried this before by going to itunes.com and trying to download the latest version of itunes. it looks like its downloading and then doesnt do anything, the same way that clicking the update button does not update the program.
after trying this again, i opened itunes and it again said there was an update, even though i just tried to downlod the latest version of itunes.
Similar Messages
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Among many other problems, itunes doesn't play music, it get stuck, quicktime doesn't load, can't desinstall quicktime and install again, I've tried every version of itunes but every time I install it it tells me something funny about quicktime(desinstall firsta and then try again) but the thing is that won't desinstall.
Help pleasehi claudia!
I've tried every version of itunes but every time I install it it tells me something funny about quicktime(desinstall firsta and then try again) but the thing is that won't desinstall.
what error message are you getting on the uninstall? include error message numbers if you're getting any.
love, b -
How many itunes accounts are allowed per computer?
Hi, I'm trying to figure out the best way to handle configuring all 80 of the iPads my business is purchasing. I know there is a limit of 10 devices per iTunes account. How many iTunes accounts are permitted per computer? I tried to just create 8 apple ids, which I was able to do online. But when I try to sign in to those on iTunes, once I get to the part where I verify with a credit card, I can not get past the 3rd one. I have previously signed in with 2 other accounts on my machine, so I'm wondering if there is a limit of 5 accounts per computer. Can anyone verify? If that's true, what suggestions do you have for how to get around or best manage this situation?
I'm not as much of a techie as I should be.. but thanks in advance for your help!!Hi allisonwfrom nc,
The limit you are referring to is for a single personal Apple ID (not for multiple users) that is allowed to be associated with a total of 10 devices (up to 5 computers and the rest on iOS devices). Example you can have 5 computers and 5 iOS devices, 3 computers and 7 iOS devices, but not 6 computers and 4 iOS devices.
From http://www.apple.com/legal/itunes/us/terms.html#SERVICE
Association of Associated Devices is subject to the following terms:
i) You may auto-download iTunes Auto-Delivery Content or download previously-purchased iTunes Eligible Content from an Account on up to 10 Associated Devices, provided no more than 5 are iTunes-authorized computers.
Again this is for a single user. For multiple users like in schools or businesses you need to use VPP to purchase multiple licenses. http://www.apple.com/business/vpp/
APP STORE PRODUCT USAGE RULES
( i )If you are an individual acting in your personal capacity, you may download and sync an App Store Product for personal, noncommercial use on any iOS Device you own or control.
( ii ) If you are a commercial enterprise or educational institution, you may download and sync an App Store Product for use by either (a) a single individual on one or more iOS Devices used by that individual that you own or control or (b) multiple individuals, on a single shared iOS Device you own or control. For example, a single employee may use an App Store Product on both the employee's iPhone and iPad, or multiple students may serially use an App Store Product on a single iPad located at a resource center or library. For the sake of clarity, each iOS Device used serially by multiple users requires a separate license.
If you are an educational institution or business you will want to enroll in Apple's Volume Purchase Program (VPP) which allows a single Apple ID to purchase multiple licenses of an app.
There is a free OS X program called Apple Configurator that you can use to distribute the VPP codes to your fleet of iPads. Apple Configurator uses a single Apple ID to install apps on your iPads. Configurator will also allow you to install free apps on multiple iPads using a single Apple ID.
There are a few things I recommend you do to get started:
First I would watch the iOS Deployment Model Videos on the left side of this page:
http://www.apple.com/education/resources/information-technology.html
Then I recommend you read through these two guides:
iOS 6 Education Deployment Guide
http://images.apple.com/education/docs/ios_6_education_deployment_guide.pdf
Apple Configurator Help Guide
http://help.apple.com/configurator/mac/1.0/
This will give you a solid foundation for managing iPads with Apple Configurator. Once you read through these guides you will likely have more specific questions that you can post to these forums.
Hope this answers your question!
~Joe -
I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN -
when I connect my iphone to my mac it says itunes will not work with my iphone cause it needs version 10.6.3 itunes,. problem is i have no idea how to down load that to my iphone when my mac will not connet to it cause it nees the down load help please
Ive got the same problem, just got my iphone unlocked, and they told me to sync it to itunes to get it permently unlocked, well everytime i plug my iphone in it says; it wont work as it needs up dating to 10.6.3, which i have already updated, but still doesnt work, so how can i get my phone unlocked?
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Itunes problem with windows Vista
ok i bought my touchsmart tx2 1025 with windows vista ultimate 64 bit and well i ve noticed that ..well since this is my third time i exchange this computer and i noticed there was a problem with the speakers when i was playing music that anytime during a song i would get this distorted sound like when u put a lot of volume in ipod headphones that it sounds like a crack. Well that happened in my computer even with low volumes.
However I played two times the same song on itunes and two times on windows media player.
Every single time on itunes the sound came as if the speakers were about to blow... like a crack..
Every single time on Windows media player it never sounded like that.
So i am pretty sure its an itunes problem. Does anyone know how to fix this.. i would rather use itunes than windows media player but i really hate the sound it makes sometimes because it shows about 2 to 3 times during one song.It's possible that the song your playing does indeed have a little audio distortion in it, some media players are capable of filtering it out in a silent way, others play a beep, hence with one song I have, if i play it in windows media player it goes on and then for a split second theres a beep, iTunes doesent seem to do it, so instead of filtering out the missing data, it plays it.
This is more likley a problem with the song than iTunes -
My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of the artists, all of the dates and all ratings data.
I had a large part of it backed up on DVD's but it does not want to recognise them either?
Any tips?Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David -
when trying to launch facetime on mac, a message drops down that says "unable to verify email because it is already in use by another Apple ID". The mac tech things it's an itunes problem. Anybody?
You need to select the "Manage My Account" link and not the "Reset Your Password" link. Once you use the "Manage My Account" it will ask you to log in and in there you should see which email addresses are verified.
Manage My Account Direct Link: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/31/wa/directToSignIn? wosid=UqdNjJEj36wU900BTj4Hw0&localang=en_US
I'm thinking this may help as well. http://www.cultofmac.com/100524/imessage-supports-multiple-addresses-and-selecta ble-caller-id/
Which is what I'm trying to do with my iPad and iPhone. -
Many small problems in Mavericks
When user experience many small problem in daily work, I feel the design is failed.
Memory management has a lot of problem, I feel my macbook is abnormal slow after I upgraded to Mavericks. Sometime, I need to wait for several sec to get what I want.
I think this problem is extreme important for OS.
When I want to start a probelm, click once, no response, click twice, pop-up 2 times after 5 sec.
Then i change my way of work, clock one time, work on other task. 5 sec later, multi desktop switch the desktop to the starting program. Then, I don't know what I was doing.
Another is sound problem, sound doesn't work sometime and need some kind of procedure to get it back.
Please don't ask me do something to solve the problem everytime when it happen. It is OS task to work it properly.
Whatever how many great feature you added is meaningless if user daily experience is bad.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed '/^ *$/d; s/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d; /:$/{s/ *:$//;x;s/\n//p;}; /^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/\(.*: \)\(.*\)/ \(\2\)/;H;}; /Apple|SCSM/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* || continue; ls | while read f; do [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter
exec bash
in the window and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If it happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
HT1926 (iTunes) Problem with Windows installer package?
(iTunes) Problem with Windows installer package? I try to install the new version of iTunes but get an error "Problem with Windows installer package. A Program required for this install could not be run." Can anyone help shed some light for me as to how to correct this? I have tried to install the program through Chrome, Explorer and FireFox but have had no success. I have included a screenshot of the error. Hopefully it's visable. Thank you for any help.
Found answer for anyone else curious. I love the apple community. Thanks guys for help!
https://discussions.apple.com/docs/DOC-3551 -
How many itunes libraries can you sync to apple tv?
How many itunes libraries can you sync to apple tv?
I read through the manual and it didn't mention anything about multiple libraries.
All I found was about streaming more than one computer.
Isn't this supposed to be a product that's multi-user orientated?AC is correct, but remember the 5 streams does include the synced library (in case you don't want to move all your content over to your AppleTV box)
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I am unable to update an app, Chirps! USA. I have tried both wireless and when connected to the computer. I contacted the company and they said it was an iTunes problem. ANy suggestions?
Hi..
Delete the app then reinstall.
Hold the app icon down until all the apps jiggle then tap the x then tap Delete. Press the Home button once or twice to stop the jiggling.
Then go to the iTunes store and re download the app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
That should download the most recent version including whatever update was available.
You won't be charged again. -
Old computer (PC) with song library (many iTunes) died but my iPod nano (5th gen) has all songs loaded. How to download iPod songs to new PC and new iPhone6?
Hi BigDukeDog,
Songs that were originally purchased from the iTunes store may be brought from an iPod back to a computer. See this article for information on how to -
Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
HT3819 How many iTunes accounts can one computer be on?
How many iTunes accounts can one computer be registered to?
See if this article helps you with your question http://support.apple.com/kb/HT4627
Good luck! -
Why can't I find a representative of iTunes to help me with an iTunes problem?
Why can't I find an iTunes employee to help me with an iTunes problem?
Slow down already. There is plenty of help available.
Start here: http://www.apple.com/support/contact/
As you can imagine, Express Lane is designed to address the 99% of problems that you can fix yourself. Just like every other business these days.
Eventually you will reach a point in which you can send an email. It has never taken them more than about half a day to get back to me.
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