Many mintues to retrieve or submit in SmartView 11.1.1.3

Dear SmartView Forum,
I just rolled out the 11.1.1.3 suite in production and I've got at least 2 users in remote office locations having uber slow retrieval and submission times in SmartView.
They are using a spreadsheet that is distributed by their department with bunches of tabs with data that gets pulled into three tabs that are Planning forms opened with SmartView.
Step one when opening the file is to retrieve in the forms. This is taking 15-20 minutes. Submitting the data takes as long. The users have to submit many times while forecasting, so this kind of slowness is unacceptable.
It does not appear every remote user is having the problem, but the only users reporting the problem are remote. By remote I mean they work in WAN connected offices connected back to our main campus by T1.
I was focused on network being the problem this morning, but now I'm less so. Planning web and the "legacy" add-in (props to you, Matt, for the new terminology) work fine. The problem is SmartView itself, I'm almost convinced, but it could still be network if SmartView and APS are doing alot of talking back and forth, and in 9.3.1 SmartView and Planning did not.
Please anyone with ideas about this pipe up and help me figure this out. It's kind of important that these people be able to forecast.
-- Joe

Cameron Lackpour,
That's what I was thinking, pretty much. Network routing of different packet types or something that I don't know enough about to fully articulate. Or SmartView itself, somehow.
Knowing that the Essbase add-in (is a qualifier actually needed?) communicates directly to the Essbase server via TCP/IP and SmartView communicates via HTTP to the APS server, I was unable to fully eliminate network even when I got fast responses via the add-in. And I didn't know what to make of the Planning web interface (IE7) working fine, since SV uses IE components in the background. That's HTTP, too, to the same server as APS, but a different port.
We had a network guy on it and the whole network team brainstorming. They found nothing. So... still puzzling it out. Almost certain I had the unfortunate coincidence that the two people with problem machines were both in remote locations, meaning the whole network thing is a red herring and their computers just suck (or need rebooting or have some obscure Excel option turned on or whatever the case may be).
That's actually good news, because the alternative is remote planners all over the country unable to work because of some unknown problem. Plus, I'd have to answer for not discovering it in testing.
-- Joe

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