Many users--Major issues--Apple doesn't seem to know or care

I fear that this post is borderline inappropriate to this forum, but I'm going to throw it out there because I'm feeling quite like the neglected stepchild of Apple as of late.
Many, many users are having trouble with their iPods/iTunes since upgrading to iTunes 7 and iPod version 1.2. Such things as skipping audio, video not working. I am one of a large group who can't play audio podcasts when running the new software.
The details are in the forums. Here is but one example of the problems:
http://discussions.apple.com/thread.jspa?threadID=641061
I've tried reloading the episodes, resubscribing to the entire podcast. I've restored the iPod to factory defaults and have even reinstalled iTunes 7 twice. Others have tried other crazy solutions like transcoding the files and setting start and stop points in file properties. None of this worked for me.
I was forced to revert back to 6.0.5 with iPod 1.1.2, but now iTunes is complaining that it can't copy some content because I'm running the old updater version.
As I said, many people are having this same problem and some are finding various creative workarounds for it, but the software is broken and needs to be fixed. None of these workarounds has worked for me and I was forced into old software (6.0.5), but now iTunes is saying it won't even allow that.
Does anyone know when a fix for this will be available?
Now the reason I think I'm OK in posting this message is because I'd like to provide a little feedback regarding how the forums operate. I would like to recommend (if you're not doing this already) that Apple staff monitor the forums for issues such as this so that they can be dealt with in a timely fashion. There are many savvy users out there who have a wealth of troubleshooting data out there that could prove quite useful to Apple in resolving this, but it seems (from our perspective) that Apple doesn't even know there's a problem.
Again, apologies if I've misused this forum, but no one in your community knows what to do about the problem and they're not getting any guidance from Apple.
Thank you,
Dell Latitude X1 Windows XP Pro iTunes 6.0.5, 30GB 5G iPod 1.1.2 --And suggest you not update past this

Now the reason I think I'm OK in posting this message is because I'd like to provide a little feedback regarding how the forums operate. I would like to recommend (if you're not doing this already) that Apple staff monitor the forums for issues such as this so that they can be dealt with in a timely fashion. There are many savvy users out there who have a wealth of troubleshooting data out there that could prove quite useful to Apple in resolving this, but it seems (from our perspective) that Apple doesn't even know there's a problem.
Apple does monitor the forums and it is safe to say that they are aware of the issue you and others are having with iTunes 7, iPod v1.2 and podcasts.
See: http://discussions.apple.com/help.jspa#adpersonnel
I would also suggest that there are Apple employees who are having the same problems with their iPods, so it's probably also safe to say that the vacuum will eventually be filled.

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Update
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Message was edited by: WZZZ

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<Edited By Host>

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Perhaps, I was not clear enough.
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Many users--Major issues--Apple doesn't seem to know or care

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