MAPI Outlook 2010 "Find Related" menu is graye out

Dear All,
Recently I have subject mentioned issue to solve. Last time we use Outlook 2007 and it can be used for " Find Related" message and with Outlook 2010 this item from right click on any message been grayed out. I have tried to open in safe mode and
disabled those add-ins that other forumer adivsed but still doesnt work.
Any idea?
Thanks alots...

Hello,
You can try to open Outlook in safe mode first to check if this issue is caused by any problematic add-in. To do this, exit Outlook, press Windows key + R to open the Run command, type
outlook.exe /safe and press Enter.
If the problem would be gone in safe mode, please go to File > Options > Add-ins and disable suspicious add-in to resolve the issue.
In addition, please go to Send/Receive tab and make sure you have set your Outlook Download Preferences to "Download Full Items", then check the issue again.
Please let me know the result.
Thanks,
Steve Fan
TechNet Community Support

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Well,
I just don't know why I keep buying this Adobe crap. Apparently, they must outsource all the programming to China, because it sure isn't written in a way that I can understand as an American. Like most of the big software companies, they do not provide either a clear path to or a coherent explanation of how to use the arcane & obtuse programming that makes up their fare. Of course, you never really know what you are getting into, because they don't make it clear just how difficult it is to learn or use.
In their rush to make gobs of money, they seem to have forgotten that not everyone who purchases their crap has had enough prior experience to undestand the little known secrets of how to find out what to do when all goes wrong.
It is the same mistake that many programmers the world over make day in & day out, they can't concieve that those who have no familiarity with the way they see how to make their software work, find their software unfathomable. THE NEWS FLASH IS THAT NOT EVERY ONE KNOWS WHAT YOU KNOW ABOUT HOW TO MAKE SOFTWARE WORK. The attitude seems to be: "Anyone who doesn't know the secrets of the brotherhood shouldn't be using it!"
As one who once went through the rigors of obtaining a CS degree (and actually considered starting a software company), it became obvious (20 years ago) that the future was not how many tricks you could make the pony do, but rather how intuitive you could make the software to allow the intended user to operate it without having to know it's arcane secrets AND to make it fault tolerant and self healing as much as possible. The telephone is a reasonable analogy, very few people know how it works, but they sure can use it until the cows come home with very few operator errors. In short, the technology is virtually transparent to the user.
I realize that company cultures rarely change unless an outsider is brought in to clean house and start afresh and that the likelyhood of that happening at Adobe is about the same as winning the Powerball lotto Jackpot 3 times in your life. I guess that makes me a modern day Don Quixote, but so be it. I also know that EVERY organization that does not change it's approach to the marketplace will eventually be replaced by some upstart who figures out a way to do it better.
So, ladies & germs, I did what anyone who uses a telephone would do when you aren't making any progress, I hung up the phone (un-installed the program) and stopped trying to figure out the technology that keeps my screen black AND does not allow me to undo the prefs quickly, and with a new dialtone, I redialed the number (re-installed). A clever little monkey am I.
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MAPI Outlook 2010 "Find Related" menu is graye out

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