Mario Kart 8 at Best Buy

Players, start your engines. It's time to once again get on the racing circuit and compete against characters from the Mushroom Kingdom that you know and love. For the first time on the Nintendo Wii U console, you get to experience the racing action that has been a fan favorite for years, with a few added features to keep things interesting. So buckle up, push the pedal to the floor and get ready to turn this classic racing experience upside down.
With new racing circuits, new gameplay features and a stunning new look, Mario Kart 8 certainly lives up to the legacy. The new anti-gravity feature will have you suddenly finding yourself racing on walls in a haunted mansion or upside-down over Princess Peach's castle — not to worry, the wheels on your kart will automatically rotate and shift into antigravity gear for an awesome racing element that allows mind-blowing new circuit designs. The previous games in the Mario Kart franchise introduced some amazing features, so they're back for more in Mario Kart 8. You can still see who's got what it takes in 12-player online competitive play. Hang gliders and motorbikes are back, as well as underwater racing and mid-air tricks, while Waluigi and Toadette rejoin the cast of characters. As the icing on the cake, the crisp, high-definition graphics and 60-frames-per-second frame rate of your Nintendo Wii U ensure a visually stunning and vibrant gameplay experience that you won't soon forget.
Game Features:
Experience the thrill of Mario Kart racing on your Nintendo Wii U with new racing circuits, new gameplay features and the return of previous favorite features
Gear up for never-before-imagined racing-circuit designs, made possible by the new antigravity feature that has players finding themselves suddenly racing on walls or upside-down as their wheels automatically rotate and shift into antigravity gear
Enjoy your favorite features from previous games in the series that have returned, including hang gliders, underwater racing, motorbikes and mid-air tricks
Race as your favorite character from the Mushroom Kingdom, including Waluigi and Toadette, who rejoin the beloved cast
Call up 11 of your friends and engage in some adrenaline-pumping 12-player online competitive play
Share your racing success with the world and post highlight videos to the Miiverse with Mario Kart TV
Revel in the crisp high-definition graphics and 60-frames-per-second frame rate that provide a vibrant and visually stunning experience
Pre-Order Mario Kart 8 at Best Buy >
Avaialble 5/30/14
Still need a Wii U so you can play Mario Kart? We’ve got a Wii U Mario Kart 8 Deluxe Set that includes a Wii U, a Mario Wii Remote Plus, Wii Wheel and the Mario Kart 8 game!
Pre-Order the Wii U Mario Kart 8 Deluxe Set at Best Buy >
Related Offers
Free Game Download from Club Nintendo
Get your engines revving with this special offer. Buy Mario Kart 8 for Wii U as a physical game, digital download or as part of the Mario Kart 8 Wii U Deluxe Set Bundle and register the game with Club Nintendo between 5/11/14–7/31/14 to receive a download code for another Wii U game. Games available for download include New Super Mario Bros. U, Pikim 3, The Legend of Zelda and Wii Party. Download code will come in the package with the game.
Learn more >
June 1 In-Store Demos
Experience the excitement and racing action for the first time on Nintendo Wii U. Visit a participating store to try out Mario Kart 8. Find out if there's an event at a store near you on June 1 from 1 p.m.–4 p.m. local time. To find a list of participating stores, visit the Mario Kart 8 landing page here and locate the “June 1 In-Store Demos” icon under “Related Offers.” Click on the link then select your state. All of the stores that then appear are participating locations.
Learn more >
20% Off for Unlocked Members
Gamers Club Unlocked members get 20% off Mario Kart 8.
Learn more >
Head on over to your local Best Buy store or BestBuy.com to pre-order Mario Kart 8 today!
Still have questions? Want to talk to the Best Buy Community about Mario Kart 8?
Reply to this post and join the conversation!
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Hi Rynoros,
As long as your My Best Buy member number or Gamers' Club Unlocked info were provided at the time of trade-in, then the additional GCU bonuses should have been automatically applied to the transaction. I'd be glad to look into the situation on your behalf though, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thanks for being a Gamers' Club Unlocked member!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Gas stations won't accept my Mario Kart $10 gas coupon.

I preordered Mario Kart 8 and got my $10 MasterCard gas coupon but gas stations won't accept it. I told them to just punch the numbers in but they all say they're not allowed to do this. Is it possible to get a card with a magnetic strip instead? Thanks!

Hello BamBammerson,
Thank you for purchasing Mario Kart 8 from Best Buy! I trust it has provided you with quite a bit of enjoyment by this time.
I am sorry, though, to hear of your trouble redeeming the gas cash. The codes are provided in conjunction with a manufacturer offer and are supported by them directly. The page you used to redeem your code, http://www.revupyourkart.com/redeem/, also has a link to a customer support email form. Please utilize this for support with your gas cash card.
Thank you,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Craft Your Own Vision of the Mushroom Kingdom- Demo Super Mario Maker at Best Buy June 17th & 20th!

For those who grew up with the original Nintendo Entertainment System, Super Mario Bros was probably an enormous part of your childhood. Personally, I have many fond memories of afternoons spent with friends smashing goombas as we tried to save the princess. Well we have just the event to invite old and new gamers alike back to the Mushroom Kingdom- Super Mario Maker will be available to play at Best Buy!

Digital Download - Mario Kart 8 Add-On

Hey!
I've been waiting, hoping that Best Buy would finally add the Mario Kart 8 DLC to its site in order to make my purchase with BB instead of GameStop.
The bundle consists of 2 separate packs, one with a release date of 11.13.14, while the other will not be out until May. I was excited to see that it finally showed up on the website (SKU: 1000005174). However, it's still listed as a pre-order with a release date of 11.30.14.
Again, Pack 1 was released on 11.13.14, and the bundle has been available at GameStop since that date. I assume that it's either 1 code for the pack, or that a 2nd code will be emailed in May.
As I said, I'd rather purchase from BB, but I'm a bit concerned that since it's still showing up as a pre-order, that the code(s) will not be sent until both DLCs are released in May. If the code won't be sent before Christmas, I'm going to have to go with GameStop.
Hopefully someone will be able to provide me with information regarding this.
Thanks!!
-Danforth

Hi danforth,
Thank you for writing in with your concerns regarding the Mario Kart 8 download pack. It does appear as though the first pack should be available for download, so I have sent an inquiry to see if we will be able to offer this item for purchase or ensure it is available next week. Please watch our listing here for any updates.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Mario kart 8 pickup problem

Recevied a a text message update about my order status at 8:07 AM this morning (5/29), telling me my order of mario kart 8 was ready for pickup. I dropped the plans I had for the morning and made the drive out to my nearest best buy (5 miles each way), in reasonably heavy traffic. When I got to the store, waited five minutes for a representative to meet me, and I was quickly informed that the text message alert was a "mistake", and the game was to be picked up the next day.
It was a waste of my time and money, making the drive. Things like this should not happen, and this particular incident really soured up my day.

Hello akhilca,
As a life-long fan of the Mario Kart franchise, I can completely understand how eager you likely are to play Mario Kart 8! I don’t personally own a Wii U, however I’m considering purchasing one for this game alone. While I’m happy that you preordered the game with Best Buy, I regret hearing that you may have received conflicting information in regards to when it can be picked up and I apologize for any frustration it’s caused.
As therealdanhill has said, Mario Kart 8 releases today, May 30th. Using your email address on file for the forums, I have located your order and can confirm that it’s currently awaiting customer pickup, which should be correct considering the game is now released. Prior to today, the game would not have been able to be picked up.
I appreciate you sharing your feedback with us on the forums, and I sincerely hope you enjoy the game once you pick it up from the store! Please let us know if you have any other questions or concerns.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Mario Kart 8 wiiu console bundle

when is it going to be back in stock online or at 97203 zip code, toysrus has one but i have 200.00 gift card to best buy.

Hi Tony,
It would appear you have good taste in gaming. This has been a very popular bundle, and appears to be out of stock in most areas. I am afraid we don't have any information on when more may become available to us, so I would recommend you continue to check back online for any updates.
Wii U Deluxe - Mario Kart 8 Bundle
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Mario Kart 8 Gas Card Issue - Wrong final price

What Bestbuy did is remove money from the game but add the gas card seperately. What this does is cause the 20% off to have a lower amount due to the fact it's taken % off from a lower number. For example, on my account it shows Mario Kart 8 at $32 + $8 gas card.
The total adds up to $40. It really should've added to $38 because it would take $12 off $60 price, making it $48 but then $10 gift card = $38.
This oversight is causing people to have less of a discount and being charged more.

Hello Autosaver,
Thank you for your interest in the transaction process for Gamers Club Unlocked discounts and other offers. I'll be happy to discuss this with you today.
We want to reward our Gamers Club Unlocked members by providing them with benefits that stack with other offers. In this case the gas cash offer, which is open to all customers, is processed as you have documented. The cost of the cash card is deducted from the cost of the game, so the end price is the same. Unlocked benefits still stack with this offer, and therefore the Unlocked discount is based on the new sales price of Mario Kart 8.
Other discounts work the same way, such as coupons or other percent off offers that may be advertised. I hope this clears up process for you. Please continue to visit our forum with your questions. We're always happy to hear from our valued customers.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Mario Kart 8 preorder in-store

I preordered Mario Kart 8 in store. I had the cashier bring up my rewards account prior to ringing up the presell slip. The GCU discount did not reflect on the receipt. It shows the $5 deposit coming off of the full $59.99 retail cost. I just want to make sure that when I go to pickup the game that it will ring up with my discount and the $5 already applied. Is that correct?

Hey chiparudingdong,
We're aware of an issue that intermittently prevents the $5 pre-order deposit from being applied to in-store pre-orders. Our support team hopes to have a resolution soon, but in the meantime you'll need to return to your local store and ask an on-site rep to re-ring your purchase as a workaround.
Thank you for your understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy price match nightmare

I placed an order online for in store pick up. A few days later the item went on sale on best buy.com. I am still within the return policy/ price adjustment time frame. The item was for the special edition ps4 white "bundle". It is the special edition that Sony released and was available at all retailers. It called and asked for a price adjustment since it was exactly the same item that I placed. Same SKU and not one of those longer SKU that best buy has for their bundles(ex. When you buy a camera with an additional lenses it has a super long SKU number). I called best buy for the price adjustment and the customer service rep checked it on the best buy website and found the sale price of 349.99. She said it would take 24 hours to process. I waited a week and saw no credit back to my best buy card. Today I decided to call and a supervisor told me it was rejected because it was a bundle. She states that the price guarantee prohibits the adjustment of bundles. I tried to explain that this item isn't necessary a bundle as it already comes with the game inside the system. These are how all game systems are lately. Wii u comes with Mario world and Nintendo land together, Xbox one has assassin creed and ps4 had the destiny. I have a case number which I can give if it helps but I would like someone to look into this issue please. I have a best buy card, elite plus status but after this I may be considering taking my business elsewhere.

Hello angryconsumer17,
Welcome to the forum, and thank you for being a loyal Best Buy Elite Plus member. Our Price Match Guarantee is a great way to ensure you'll always be protected in case the price of your product goes down a few days later. I'm very sorry if you were first told that your PS4 White bundle would qualify for the price match, and had to call to inquire the status only to find out it was denied. I can understand that would be upsetting, and I would be happy to look into this.
Using the e-mail you registered on the forum, I was unable to locate your information or the order. I would appreciate it very much if you could send me a private message with your name, phone number we have on file for you, the case number you were given, order number, and e-mail address. To send me a private message simply click to the right of my signature below. I also assure you I will be documenting your experience for internal review. As you were informed, per the terms and conditions of our Price Match Guarantee, there are some conditions that must be met in order to qualify, but this should have been communicated to you from the first time you called to request the price match.
Again, I truly apologize for any poor service you have received, and I look forward to hearing from you.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

UGHHH again, 6th time Mac fails me ..... and best buy charges me so they can "inspect it".

well the previous times 4/6 were do to manufacturing defects, the last 2 were due to the screen messing up.
now after i had this for a month, the fan makes a noise like it hits something inside and the screen leaves a purple "stain" on the screen when watching movies and playing games, it goes away after it a few hours.
but really, i went there to get it repaired and the guy said he has to charge me 60$ to look at it, and then send it to apple.
im like really, a month or two old computer and it breaks down ? and I have to pay!!! .... so im going to go complain, im going to either get my computer fixed for free or i want to return my MAC for store credit so i can purchase another laptop.... like i had it up to here with there snotty people, there attitude towards me was NOT deserved. One worker told me " well if it works fine its not worth fixing" im like ???? " seriously, i paid good money for it and i dont want ink marks on my screen when it gets "warm" "

If it is undetermined to be a software or hardware issue then they are authorized to charge a diagnostic and then refund it after they verify the warranty covers it.
Similar to how car repairs work.
Beyond that I do not know the exact $60 is except for maybe sending it out to service, but if it is under a warranty normally there isn't a charge for that.
If it is after the 14 days it is unlikely that they will be willing to do a return outside of the 14 days since they will eat the cost of the laptop. And, based on industry average gross margins they would have to sell 10+ laptops to make up for that single one they ate...
~ J
Former Geek Squad Counter Intelligence Agent.
Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad.

What does it take to get Best Buy to do the right thing?

I brought my laptop in with a hard drive that was beginning to show problems and asked that they transfer all of the media onto a new drive and install it. I further asked that they not install any new software only keep the original software that was on the laptop. This was noted on the receipt. But because the employee charged me $200 for a years technical service including additional virus protection that he wrote on the receipt that I asked not to include. He now says I did not ask for the correct service. Do you think he sold me the wrong one? One that can't be refunded and gets him a kick back? Do you think just maybe he was expecting me to roll over and pay the additional fee to then transfer the data when I picked up the laptop?
I have already contacted two customer service representatives from corporate that have promised same day return phone calls. I have not heard back from either! Tomorrow I forward all information that I have on this case to the news and to the State Attourney's office. It is my belief at this point that Best Buy has no intention of providing customer service only in delaying, frustrating and hopefully causing those they can to give up. I will not give up, you have my computer, my hard drive, my USB back up, my software, my money and continue to deplete my valuable time. Having been a formerly good customer and owning a business that recommends technology to senior citizens it will be my pleasure to post the poor performance of the technical service, customer service and corporate response to local issues in Melbourne Florida.

Greetings TecntEz,
Parting with a computer for any length of time can be difficult, so I can imagine how frustrated you must feel. I'd be disappointed too if I found myself in a similar situation, especially if there was any confusion regarding what fees might be applicable.
Under normal circumstances, customers who request in-store hardware installation, operating system installation, and data transfer services will be quoted separate prices for each of these stand-alone services. Based on what you mentioned though, it sounds as though the staff at our Melbourne store offered to perform all three services under a new Geek Squad Tech Support (GSTS) membership as a courtesy instead -- a significant savings over purchasing them separately. GSTS plans also do not typically include data transfer or backup, and customers must pay an additional fee for these services.
That being said, I was able to locate your work order using the e-mail address you used to reigster for the forum and can confirm that instructions were left for technicians to not install the antivirus program provided with your GSTS membership. Jessica, the rep you spoke with earlier today, has reached out to the store's management team on your behalf to confirm what work was done on your computer, as well as to obtain clarification on the fees you paid earlier this week. While we cannot guarantee an immediate response, rest assured that either Jessica or I will be in touch with you as soon as additional information is available.
Thank you for your patience and understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

E3 2014 Announcements and Best Buy

The Electronic Entertainment Expo, commonly referred to as E3, is happening in Los Angeles this week from June 10-12, 2014. I’m sure most of you, me included, are unable to attend the event, but are still very interested in staying up-to-date with all of the news and announcements happening throughout the week. To help you stay in the loop with all things E3 and how they relate to Best Buy, I’m going to be doing everything I can to keep this post updated with announcements as they happen and let you know when any newly announced games are available for pre-order at Best Buy.
Tell your friends, bookmark this post, and be sure to keep checking back throughout the week for updates, to ask questions, interact with our gaming community and discuss what you’re excited about!
Announcements from the Xbox Press Conference
They began by talking about previously announced games still to come in 2014, revealing some release dates for these games as well, followed up with some newly announced titles. See the titles they talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Call of Duty: Advanced Warfare
My Best Buy members get $10 in reward certificates when they pre-order and purchase Call of Duty: Advanced Warfare. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/4/14
Forza Horizon 2
Plunge into the fast-paced world of open-road racing with Forza Horizon 2 as you take the wheel of a variety of the greatest cars ever made. Get behind the wheel of more than 200 vehicles, including extreme off-roaders, modern supercars, classic muscle and more, all with authentic interiors and full cockpit views. Compete in races, seek out hidden treasures or unlock exciting bucket list challenges with versatile gameplay.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/30/14
Evolve
In a savage world of man vs. nature, are you the hunter or the hunted? The creators of Left 4 Dead, Turtle Rock Studios, bring you Evolve, the next-generation of multiplayer shooters where four hunters face off against a single, player-controlled monster. Stalk your prey, execute your attack and prove you are the apex predator in adrenaline-pumping 4V1 matches.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Evolve. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Monster Expansion Pack Pre-Order Bonus
Pre-order now here
Coming Fall 2014
Sunset Overdrive
Dive into the open-world shooter of Sunset Overdrive, and prove that you've got what it takes to survive catastrophe. With a knack for traversing the ruined city with hyper agility, it's a simple matter to survive postapocalyptic conditions. When it comes to the mutants, not only are you escaping their transformation, but you've found your true calling — mutant destroyer. A fully loaded arsenal of overpowered weapons back you up and make it totally clear that the end of days is just the beginning for you.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sunset Overdrive. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a can koozie as well as the Fisco Bot outfit and AK-FOFF fun, only at Best Buy
Pre-order now here
Available 10/28/14
Halo: The Master Chief Collection
The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
Includes Halo: CE Anniversary, Halo 2: Anniversary, Halo 3 and Halo 4 for Xbox One along with the Halo: Nightfall digital series
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a multiplayer map guide and in-game Grunt Funeral Skull, only at Best Buy
Pre-order now here
Available 11/11/14
Halo 5: Guardians
My Best Buy members get $10 in reward certificates when they pre-order and purchase Halo 5: Guardians. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
ScaleBound
Set off for an epic adventure in the latest creation of renown game director Hideki Kamiya, Scalebound. Journey to a hostile, far-off world full of danger and excitement. Face a horrific assortment of strange, powerful creatures. Preserve the future by developing a bond with a towering dragon. The fate of two worlds lies in your hands — can you rise to the challenge?
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here.
Crackdown
Return to the action-packed gameplay of Crackdown with an all-new experience developed by the game's original creator, Dave Jones, as you get your hands dirty and run out the crime-crazed mutants of Pacific City. Take the fight upward with amazing verticality, and lay waste to the freakish menace with brutal mayhem and mind-blowing levels of destruction in co-operative gameplay. Take to the overrun streets with friends in Campaign mode, or go head-to-head in competition on Xbox Live. Brace yourself — these mutants are about to get even uglier.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Rise of the Tomb Raider
Join Lara Croft on her next adventure in Rise of the Tomb Raider as she harnesses all of her survival skills on the quest to embrace her fate as a Tomb Raider — and make it out alive. Explore the vastness of a strikingly beautiful environment where lethal threats lurk around every corner. Take your abilities to the limits as you enter the ominous darkness of tombs and fight for survival. Experience the heart-pounding thrill of action like never before with the Foundation engine, and greet a dynamic cast composed of new faces rendered in amazing clarity. Immerse yourself in Lara's world with an intense performance delivered by Camilla Luddington in a mind-blowing story that reveals the character's deepest turmoil and motivations, created by a writing team led by award-winning author Rhianna Pratchett.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Project Spark
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Phantom Dust
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Disney Fantasia: Music Evolved
Available 10/21/14
Announcements from the EA Press Conference
EA also went through some previously announced titles along with showing footage of new titles. See the titles EA talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Dragon Age: Inquisition
Dark times have come to Thedas — monstrous dragons cast ominous shadows from above while chaos erupts all around you. What was once a land of peace and happiness is now ripped apart by conflict as the Mages wage bloody battle against their oppressors, the Templars. Someone must restore order to Thedas and put an end to those who seek to destroy the land. It's time to lead the Inquisition — a band of legendary heroes and the only hope of Thedas — and wage a war to end this reign of terror.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus
Pre-order now here
Available 10/7/14
The Sims 4
In The Sims 3, you got the opportunity to throw open the doors and explore the neighborhood — well in The Sims 4, it's time to look within the mind, body and heart of your Sims for an amazingly rich and incredibly lifelike story that you won't forget. The beauty of The Sims is that it simulates life and hands the controls over to you, but what is life without emotion? For the first time, your Sims feel and express emotions with a diverse range and depth that can be influenced by other Sims, actions, memories or even the clothing and objects you choose. What could be more true to life than that?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sims 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/2/14
EA Sports UFC
Fans of MMA fighting know that no other sport in the world matches the intensity that can be found in this arena. It takes more guts and skill than most people have to be a UFC fighter — but EA Sports UFC gives the rest of the world a chance by bringing the fight to your PlayStation 4 powered by EA Sports Ignite technology. EA Sports UFC takes the action, emotion and intensity that can only be found inside the Octagon and combines it with the amazing abilities of this next-generation console for an adrenaline-pumping, heart-pounding, guts-or-glory kind of experience that you won't soon forget. Are you ready to feel the fight?
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the EA Sports UFC Bruce Lee Pre-Order Bonus
Purchase now here
Available 6/17/14
NHL 15
Return to the rink with NHL 15, the latest installment in the series known for intense hockey action. Experience the thrill of the game with 12-Player NHL Collision Physics that provide hard-hitting collisions and player pile-ups. Test your skills in authentic playing conditions with Real Puck Physics that create realistic ice surfaces and puck motion to duplicate the unpredictable spins, rolls and bounces seen in nonstop NHL action. Enjoy the look and feel of a real game with the Next-Generation Hockey Player, modeled on authentic player and equipment models to deliver unprecedented player likenesses, emotions and animations.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/9/14
Madden NFL 15
Madden NFL 15 delivers everything you need to own your rivals on both sides of the field, including the most immersive defensive gameplay in franchise history. With all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and smarter AI, you've never been more armed to take control of the defense and challenge the best offenses in the game. Madden NFL 15 introduces a revolutionary crowd-sourced play-calling system with three distinct ways to run offense and defense: coach suggestions, Madden community picks and concept plays providing a strategic edge to take on all rivals.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Madden NFL 15. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 8/26/14
FIFA 15
Battle the world's best players and witness their expressions of intensity, celebration and defeat detailed in lifelike accuracy with Emotional Intelligence modeling. Contend with the conditions of the pitch and realistic interactions between players, the ball and their environment with Physically Correct Contacts that re-create dribbles, touches, passes, shots and deflections in relation to the position of the body part or object with which they connect. Plunge into the physicality of head-to-head competition with intense Man-to-Man Battles that test your skills and endurance and establish dominance with Full-Body Defending.
My Best Buy members get $10 in reward certificates when they pre-order and purchase FIFA 15.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Battlefield Hardline
Brought to you from the studio that created Dead Space, Battlefield Hardline's innovative and dramatic single-player storyline plunges you into the role of Nick Mendoza, a young detective who is determined to exact revenge against once-trusted partners on the force. Then, engage in intense multiplayer action for up to 64 players that features the strategic team play, variety and immersion of Battlefield, set in an all-new playground with cops-and-criminals-inspired gameplay — hunt criminals, save hostages, raid vaults and more.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Battlefield Hardline.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 10/21/14
Mass Effect 4
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
EA Sports PGA Tour
Available Spring 2015
Star Wars Battlefront
Mirror's Edge 2
Announcements from the Ubisoft Press Conference
See the titles Ubisoft talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Far Cry 4
Journey deep into the Himalayas to Kyrat, a breathtaking, perilous and wild region. Explore an expansive open world where anything can happen and danger hovers all around you. Receive a Limited Edition upgrade with pre-order, which includes Hurk's Redemption with three single-player missions that put you on the hunt for a rare artifact, plus a devastating Impaler harpoon gun. Will you rise to the challenge and set Kyrat on the path to freedom?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Far Cry 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Butcher's Machete, only at Best Buy
Pre-order now here
Available 11/18/14
Tom Clancy’s The Division
Dive into the frighteningly chaotic and devastated New York City as an agent of The Division, working to restore order. Call upon your skills, weapons and wits as you play in this persistent, dynamic environment that combines the Tom Clancy series' core authenticity and tactical decisions, RPG action, trading and much more. Join your skills with your friends' as you create a team of agents called upon to investigate the source of the virus and engage all threats, even if it means taking down your own citizens.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 2015
The Crew
Put the pedal to the metal and get behind the wheel in The Crew, a next-gen racing adventure that allows you to explore the U.S. in its entirety, from coast to coast. Build your crew of four through companionship or rivalrous adversity, and then embark on your quest to improve your rep in the underground-racing world and infiltrate and ultimately overtake the 510s, a gang grown around Detroit's street-racing scene.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/11/14
Assassin's Creed Unity
My Best Buy members get $10 in reward certificates when they pre-order and purchase Assassin's Creed Unity. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive chances to win prizes with the Spin to Win game, the Chemical Revolution and a Best Buy exclusive Over Under pistol.
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Pre-order the Collector's Edition here
Available 10/28/14
Just Dance 2015
Head to the dance floor as you take your performances to a whole new level in the latest installment of the popular Just Dance franchise, Just Dance 2015. Get everyone moving with the latest jams from Pharrell Williams, Ellie Goulding, Calvin Harris, John Newman and more, and take a trip down memory lane with classics by Bonnie Tyler and Run DMC & Aerosmith.
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
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Tom Clancy's Rainbow Six Siege
Return to the heart-pounding shooter action of the Tom Clancy's Rainbow Six franchise with Tom Clancy's Rainbow Six Siege, an all-new installment that takes you deep inside the thrilling and dangerous world of a global counter-terrorist operative as you fight to make the world a safer place. Jump into action as you engage in fast-moving, close-quarters combat, carry out intense coordinated assaults, execute sharply tuned strategies and of course, blow away anything that stands in your way with explosive demolitions skills.
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Pre-order now

Is there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
Any news for PC GTA V yet?
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Best Buy is a joke.

I just went to go pick up my droid x at the time they told me to... waited 30 minutes before someone would assist me. then they tell me I can't upgrade my phone because I am not elligible (when I clearly am because of the droid x early upgrade).
So 15 minutes later a manager comes, says she knows what to do... another half hour passes.. shes calling 1-888-BESTBUY... ARE YOU KIDDING ME... so 1-888-BESTBUY is backed up for 45 minutes so they will call back then..
long story short, after being there for an hour and a half, I have to go back there at 4pm and try again.. who knows if theyll be able to this time.... UGH
PS: sorry just venting..
Solved!
Go to Solution.

Well, we would make a lot less by selling it full price than if we sold with a contract renewal. So, it is safe to say that your store wants you to qualify for the upgrade just as much as you do.
The way the upgrade process works in our system is completely one way. Either Verizon says your line is eligible or not. It was my understanding that this early upgrade promotion should have been reflected in their system which would make it eligible for when we try to process the upgrade.
In any event, keep working with your store; they should be able to find a resolution as it is in their best interest as well.
Jacob|Web Planner | Best Buy® Corporate

Best Buy Damaged Tv

I recieved a Samsung 50 inch tv from my mother and father for christmas. The box was unopened and untouched until me and my husband moved into our new place in March. When we opened the box the tv screen was cracked under the styroform. No damage to the outside of the box, or inside but somehow it was cracked. When we took it to the bestbuy store in Simi Valley CA, they at first said no problem we will return it for you. Waited 20 minutes and then was told that no it had to be shipped to the manufacturer. Which was fine. Another 20 minutes later and they took 35$ from us for shipping and then we left the tv with them. 3 hours later they call up and say, oh no actually we can't ship the tv out its too big, and in fact you have to come pick it up TONIGHT BEFORE CLOSING. The actual nerve of them to say that is a complete joke. So we had to come back before closing and pick the tv up. The one that THEY delivered damage and now will do nothing about. The manufacturer wont do anything either because its cracked and it was delievered cracked. So now we are out 600$ and I feel terrible my parents spent that amount of money to be completely wasted. Someone please tell me how you can have damaged goods delievered and not be held responsible. The customer service at Bestbuy is appaling and my family and I will not be buying anything from there again.

Hello kklein23,
I can imagine little that would be more frustrating than receiving such a fabulous gift as a big, new TV only to find upon unpacking it that it was damaged. It is regrettable that your visit to the Simi Valley store did not result in the action you expected and, instead, added more aggravation to the situation. I apologize for your having to endure such an experience.
Our friends jxs2 and autotech796 are largely correct in their conclusions: our Return & Exchange Promise allows for the return of a product, defective or otherwise, only within 15 days of the date of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside of that time frame, Best Buy is unable to offer a return or exchange. With that said, I'd like to look into your particular situation in more depth, but will need more information to begin. Please watch for a private message from me with that request. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I look forward to working with you and I am grateful that you took the time to write to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Geek Squad Warranty is terrible!!!

Not usually a social media poster, but when I searched this topic and found I was not alone, had to vent. As previously mentioned in other posts, it seems that there is a general trend for BB GS warranty service to have a major DISCONNECT between their phone operators/technicians/customer service people and the actual technicians that are sent out to do the repairs, and the subsequent repair of their TV's.
It has been 23 days since I first contacted GS and I have had two home visits from GS and will have 3 different sets of parts ordered by the time they return next weekend!
Some history- I too have bought most of my bigger electronics from BB mainly for lack of serious competition where I live (mainly only Sears). I have bought at least 5 TV's from 32"-55" from them in the last 5 years, and this is the second large TV that has gone out on me within 2.5 years! The first one was a Samsung 47" LED that was 6 mos post warranty and basically the amount that they were going to charge to repair was something crazy! Thus, thinking that it was just the brand, I did my research and settled on a Panasonic Plasma rather than pay for an expensive repair.
Fast forward to 23 days ago. TV fails to turn on, notice power button blinks 8 times. Google search the problem, call GS. This time I did buy the extended warranty, but the tv is still under the manufacturer warranty. Talk to a tech he says no problem, will order parts for you and set up a home repair for after the parts arrive. I get no tracking # from UPS only when it should arrive. Arrival day comes and no parts! Repair is scheduled for the next day! Call GS, (who by the way is NOT 24/7 for repairs, only for tech support) and they say that the parts are delayed so will reschedule the repair appt. Parts arrive 3 days later and next day tech comes and finds out we need different parts! He tells my wife, I'll be back a week from now. No tracking for parts, so figure maybe the tech will bring it with him. Day that the tech said he will be back (a week after his first visit, as per his statement), we get no phone call or visit from the tech. Call GS that night, but of course have to trick the answering system to talk to a LIVE person, a salesperson, that is, and they say I have to call back tomorrow. Talk to them the next day only to find out the parts will arrive the next day and the tech will visit Saturday(yesterday). Tech comes and finds out he needs ANOTHER part! WTH!!! Tells my son, who stayed home to answer the door, that we will be back next week! Call GS and talk to a tech who tells me about the 30 day window or that they will replace the TV. He tells me that he is pretty sure that after the next visit that the tv will work! He also goes on to tell me that if it was him, he would have known what parts to order the FIRST time! He goes on to tell me that there is nothing that he can do since he works from home and that if I have further issues it be best to call corporate HQ and complain! TOTALLY UNACCEPTABLE!!! In all fairness to the telephone support people, they have all been overly nice and apologetic, but "so sorry" only goes so far. Why can't my local BB GS get on the same page with the techs that troubleshoot over the phone? Best thing to do is never buy from you clowns again! Hope Sears doesn't shut down all their stores here!

Hello beyondpeeved-
I can certainly understand your frustration, no one likes to be without the service of a major electronic product like a TV, but it’s especially annoying when you are faced with delays as well due to parts, etc.
I absolutely apologize for all the delays that you have gone through up to this point and what appears to be a lack of communication on our part regarding the progress of that repair. I’d like to look further into this for you, but I could not find any customer information for you with the email address on your forum profile.
If you could send me a Private Message with your full name, phone number and email address that I might locate a customer profile under, I would appreciate it. If you could also include any work order numbers that you might, that would help as well. You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
I look forward to hearing back from you,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Mario Kart 8 at Best Buy

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