Mario party 10 online order missing gamers club unlocked discount

Hello,
I just noticed on my receipt for my Mario Party 10 preorder that my Gamers Club Unlocked discount was not applied.
The discount was applied to the Kirby WiiU preorder and my preorder of The Order:1886 for PS4 from the same order.
How do I get a refund for the discount?
Thanks.

Hello jjnaj,
As our Gamer's Club Unlocked (GCU) membership is typically attached to your My Best Buy account, it'd be odd if your Mario party 10 pre-order didn't receive the GCU discount when the rest of items on the order successfully did. I'm not sure what would be causing the discrepancy you're reporting, so I apologize for any confusion this may have caused.
Upon in-depth review of your online pre-order using the information you supplied when registering for the forum, I was able to see that the game in question was correctly discounted the 20% our GCU provides. However, I have sent you a private message to provide you some additional information regarding your order. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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How to get gamers club unlocked discount online

Guys, I cant seem to get the discount online for gcu. it works in store. I messaged two mods but since they may be attending to other messages or forums, I am posting it here. There are some games on sale i want now. Please help. Thanks.

Hello coolestdudeeva,
The Gamers Club Unlocked benefits should work online and at the store. I was able to locate your membership and it appears to be active in our system.
It sounds like bobberuchi is trying to see if the issue is with your My Best Buy log in. I'd like to see if that's the issue as well. Please try logging out of your account and logging back in. If this doesn't resolve the issue, then you may need to clear your browsing history or try a different Internet browser.
If you're still unable to get the bonuses, please send me a private message by clicking the blue box at the end of my signature with your My Best Buy Member ID.

Gamers club unlocked discount on sales priced games

I went in today to try and buy Wolfenstein on xbox one. it was $40 but with my GCU it should be $32. I was then informed that the discount does not work on sale priced games. Correct me if im wrong but I do believe this is the wrong policy. If it is the wrong policy how can I prevent it from happening in the future? I ended up leaving and ordering it online for store pick up becuase the discount works online.

Hi danritter,
Thanks for your question in regards to the 20% discount you receive on new games with Gamers Club Unlocked (GCU). I’m definitely concerned about the interaction you speak of while visiting our store. We expect our associates to be knowledgeable around the details of our programs such as GCU, and I apologize if you received any misinformation while attempting to purchase the new Wolfenstein.
What everyone in this thread have said is correct. The 20% discount you receive with GCU should apply to all new games, even if Best Buy is running a sale on said games. However, as stated by dragonkid, the discount would not apply if you are price matching another retailer; you'd receive one or the other.
While I’m happy to hear that you were able to receive your GCU discount on Wolfenstein, I do regret that it wasn’t during your first attempt while in our store.
We appreciate the feedback as always, and thanks again for being a My Best Buy Gamers Club Unlocked member!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I Didn't Get a Gamers Club Unlocked Discount

Hello, I preordered http://www.bestbuy.com/site/nintendo-amiibo-figure-toad-multi/3214007.p through the website and didn't get a 20% discount despite having a Gamers Club Unlocked membership. What did I do wrong?
For that matter, I've put several non-preorder video games in my cart and don't see a discount being applied to the price. Is it applied at checkout or is it not possible to get the discount via the website?

Hello Patrick_Dark,
Thanks for being a My Best Buy Gamers Club Unlocked member. I'm very sorry to hear that the process hasn't gone quite as expected thus far.
Having two My Best Buy accounts can certainly complicate matters, and I'm happy to hear that you were able to find our information on requesting an account merge. A member of our team will follow up to your merge request.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked discount suddenly not working

So my GCU subscription doesn't expire until 2/11/2016, and up until a few days ago, it was working just fine. Now when I add games to my cart, the discount is nowhere to be found.
Thoughts?

Hey DoverDemon,
Glad to hear it! Let us know if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked "Rule of 3"

Ive not heard of this "Rule of 3" stipulation until recently. I shop at Best Buy ALOT obviously to make Silver Elite. So needless to say I do my Xmas shopping there as well. How enforced is buying a game of the same name enforced? Also if it is STRICTLY enforced it should be more pronounced and not hidden in the fine print. I was fortunate enough to have a $30 renewal but I would feel terrible for the person that dropped $120 only to get penalized for buying themselves and even gifts from Best Buy. I myself have also bought a game on sale only to have buyers remores at times and return it. Is that still counted towards my '3'?

Hey Darthstryk3r,
Even if a copy of a game is ultimately returned, it does still count towards the maximum number of that particular title that can be purchased in conjunction with the Gamers' Club Unlocked discount.
Thanks for being a member! As always, let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamer club unlocked discount

So i went to pick up my pre order of the order, it was until i bought it and got home that i realize i did not get my gamers club unlocked discount even though the guy scanned my member card, anything i can to to get the small refund?

Hello JuanAndrade,
Thank you for purchasing The Order:1886 from Best Buy. I'm sorry to hear you may have had trouble with your Gamers Club benefits.
I will need additional information in order to determine what we may be able to do to assist you today. Please watch for a private message from me shortly. To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Not Showing Up Online

I activated my Gamers Club Unlocked membership in store on Sunday, and now when I try to use it online the discount doesn't show up.
I thought all of my stuff was linked properly, but perhaps that's not the case. Any and all help would be appreciated. Let me know what more information you need!
Thanks!

Hello elindvall,
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page. Please make sure that your account information is updated. If you're still having troubles with your Gamers Club Unlocked membership, then you may want to return to the store.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Confused by my Gamers Club Unlocked status

Hey BBY mod crew! I'm pretty impressed by the level of interaction between Best Buy's moderators and customer service staff on these boards - its why I came here with my question!
Last week, I took advantage of the Gamers Club Unlocked $30 sale and picked up a 2 year subscription with my pre-order of GTAV, which was, in my opinion, a pretty sweet deal. However, with the changes I see have been made to the MyBestBuy web portal for Black Friday, I can't tell if my membership has been activated or not, despite it showing up on my receipt and in my purchase history.
I was going to purchase a couple games as gifts and for myself over the weekend, but even with a couple tests on full-priced items, it doesn't appear that the discount is going into effect. Now that I'm reflecting back on the purchase, I'm not even sure that I ever even received a "welcome to GCU" email after my purchase. Can someone please help me understand a) if my GCU subscription is even activated, and B) if so, if I'm shopping online, do the discoutns go into effect in my shopping cart automatically, or at check-out?
Thanks a ton - hope everyone has a great Thanksgiving!
Solved!
Go to Solution.

Hello DallasJordan,
Well this is quite the unfortunate circumstance! You come to our forums due to being impressed by the level of interaction here (thanks by the way J) and we don’t get to your post until well after the fact! We try to respond as soon as possible, but the increased volume around the Holidays tends to add an element of difficulty to that. I do however apologize for both the delay in response, as well as the issue at hand with your Gamers Club Unlocked (GCU) signup.
I was able to locate the purchase you speak of using your email address on file for the forums. Regrettably, Shankya is correct here. There are two options when purchasing GCU and one is a gifting option, which is intended to be provided to someone else and will not apply to your own account. Your transaction includes the gifting option and not the normal membership. In this situation, you’ll want to return to the store and Customer Service should be able to assist in ringing the transaction correctly.
First impressions are pretty important to me, so I wish yours was a bit more positive in nature here on the forums. However, please don’t hesitate to reach out to us in the future should you need assistance!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Gamers Club Unlock 20% discount not showing up at checkout

I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

Hello victorsvaliant,
Welcome to the forum, and congrats on becoming Unlocked!
I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart. Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply. It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account. That should then allow you to utilize the 20% discount on BestBuy.com. To gather some additional information and further discuss a merge with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
Merging My Best Buy™ Accounts
Thank you for posting
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Gamers Club Unlocked Not Activated...Help!

MIke, I am having an identical issue. Bought the Gamers Club on 7/10 as part of an online order and activated it in store on 7/28. When I tried ordering online today it is not showing the discount and I also I never recieveed the welcome coupons vis email. After spending WAY too long on the phone with someone and getting nowhere(although he told me that he checked with someone who confirmed it was activated in the system) I came upon this post. Thanks in advance for any assistance. P.S. Why do they mail the card out and make you come in to activate instaed of just adding it to the account when it is purchased online...It's 2015 after all. Mike

Hello Pdiddily,
Thank you for your interest in joining the Gamers Club Unlocked program! I'm really sorry for the hassle you've experienced. I know how I would feel being told one thing and then not getting the benefits I've purchased.
I'd advise you to bring the card back to your local store. They'll need to activate the card and make sure that they process a transaction for a new video game to see the benefits added. If they're unable to attach the membership to your My Best Buy account, then they'll need to exchange the card at the store.
I apologize again for the inconvenience and please keep me in the loop on how it goes at the store.

Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Gamers Club Unlocked never showed up on my account

I purchased an Xbox One on 9/10/2014 during the promotion that included 2 years of Gamers Club Unlocked. Like many others, this did not get applied to my account. I received an email on 9/30/2014 with a coupon to redeem for the Unlocked membership. I took this coupon in on 10/12/2014 and gave the coupon to the cashier while purchasing a controller and a game. She processed the coupon during the transaction (or at least scanned it, I didn't note if she followed the instructions on the coupon). I asked about the 20% off for the game and a manager did a price match at customer service.
I then went in on 10/29/2014 to purchase a new game. Before going to checkout, I went to customer service to ask if they could check on my Unlocked status since it never showed up on my online account. The manager assured me that I was a member of Unlocked. I then went to purchase the game and no discount showed up. The cashier voided the transaction and had me go to customerr service to make the purchase. The manager processed the transaction and did a manual price adjustment for the 20%.
This evening I went in to purchase a new game and again went to customer service first to check on my Unlocked status. The customer service rep told me that there was no way that they could check my Unlocked status and was quite confrontational when I noted that someone had checked my status when I was in the previous week. When I asked if someone else might be able to check the status like the other person did she stomped off an waved another rep my way. The new rep also stated that they could not check my Unlocked status, but she did consult with the manager who told her to just do a price adjustment for the game. He told us that they always have to do the adjustment since the Unlocked rarely shows up during a purchase.
Long story, but I need to find out how to get Unlocked attached to my account. I really don't want to have to go through the expalnation and wait at customer service every time I buy a game. I assume that I've also missed out on some 2X points.
Thanks.

Hi rkrlzj,
Thank you for taking the time to sign up for the forum. You should not have to double check that your Unlocked membership is attached to your My Best Buy™ account every time you decide to make a purchase, so I can understand if you are starting to perhaps feel a bit frustrated. Let me take a look at your account and see what I can do to help.
The Xbox One console that you purchased on 9/10/2014 was eligible for a free Unlocked membership, which is why you received an email with a coupon for a free membership. If the store followed the instructions on the coupon, then your Unlocked membership should have appeared in your My Best Buy™ account within about 24 hours. From everything that I can see, it does not appear an Unlocked membership was attached to your account.
With that being said, I am going to send you a private message so that I can go over your My Best Buy™ account with you and to see what can be done about your Unlocked membership. You can check your private messages by logging into the forum and clicking on the envelope at the top of the page. As far as missing 2X points, that benefit is included with the basic Gamers Club membership, so it does not appear you are missing any points.
I hope you have a great day and game on!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Mario party 10 online order missing gamers club unlocked discount

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