Marketing campaign: e-mail using file export

Hello,
I have a few questions about the marketing part in Cloud for customer.
1) Our prospect has an external solution to send out e-mails. So we choose the campaign type 'e-mail using file export'. Is it possible to add the response options to the excel file and upload the answers afterwards back into C4C?
2) Can we use these results for reporting or create a new target group based on these response options?
Best regards,
Niels Gelders

Hi Niels,
In the export file format you can include the response code for use in the execution system, but we cannot upload these from the same file afterwards as far as I understand.  You have to manually create the responses in the C4C UI itself.
Regarding question 2: Janina has the correct answer.  Additionally if you can export the information you want to xls you can always create a new target group from an xls file as well.  The only catch with that is if you need to have more than one export, you need more than one TG and then a master TG that contains them all.
Let me know if you have any further questions.
Michael

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