Mask a directory number

Hello,
I need to mask calls from a call center agent, I have done it through a new partition and a route pattern. Now it is ok, is showing the masked number.
Now the manager asked me to show the agent name and the masked number.
How can I do it?

I am a little confused. I am assuming your agent phone is a Cisco IP phone leveraging UCCX and that you are trying to call another non-agent Cisco IP phone. If this is the case, then you wouldn't be using a route pattern but a translation pattern.
On the agent phone line/extension, go to the configuration section that says "Line on Device SEPyyyyyyyyyyyy". Modify the Display (Internal Caller ID) and ASCII Display to the name you want to present.
Go to the translation pattern and check to see if you are restricting calling name presentation. This parameter is located under "Calling Party Transformations" and is called "Calling Name Presentation". This is usually set to Default, which should work. You can set it to Allow to test.
While I don't think calling name display is affected by this parameter, you could also check device configurations of the target (destination) phone to see if "Ignore Presentation Indicators (internal calls only)" is checked. It shouldn't be by default, if it is test your calls by unchecking this option.
HTH.
Regards,
Bill

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Has anyone done such a query before ?
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Nick

Hi,
this should work in 8.0 and 8.5:
SELECT
ag.PeripheralNumber AS [LoginID],
al.Extension,
al.LogoutDateTime
FROM [instance]_hds.dbo.Agent_Logout al
JOIN [instance]_awdb.dbo.Agent ag ON al.SkillTargetID = ag.SkillTargetID
Of course, replace [instance] with the ICM instance.
The query returns a table with three columns, first is the login ID aka PeripheralNumber, Extension is... well, the agent's extension, and LogoutDateTime is the timestamp when the agent logged out.
G.

Masking credit card number

HI
I have a situation in hand.
The legacy system is sending the credit card number and the security number to XI system which then is passed to R/3 system while creating the orders.
The data is sent to XI through the HTTP post.
What I want to do is to mask the card number as 1234********5678 and the security number as *** . before the data is monitored in SXMB_MONI.
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Nikhil,
I would suggest you a workaround on this. First while developing your interface you dont need to do anything since you will testing with some test data. But in production and quality you can restrict access to software components, integration scenario, interface and mapping objects aswell.
check with this blog:
/people/michal.krawczyk2/blog/2005/05/25/xi-how-to-add-authorizations-to-repository-objects
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https://sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/7e4105db-0601-0010-bf87-bd3f714f2c0c
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---Satish

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Hello everyone,
We currently have a little issue with our LYNC 2010 to Cisco UC Integration (CUCM 8.5.1), I’m wondering if someone can shed some light please.
There are some users in our organisation having two Directory Number Associations in CUCM (Primary Extension for work number and IPCC Extension for team number), which result them not be able to dial out from Lync. For these users, it appears the Cisco phone
is not available in Lync.
I tried to disable the team number from them, and after reboot, the Cisco phone came back available and dialing out from Lync was enabled.
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One pattern will translate the Primary extension number to the format cisco accept
Second pattern to translate the Team extension number to the format cisco accept.
Jayakumar K

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Hi all,
I have a question in order to modify in a massive manner the field "Calling Search Space" inside of the option "Directory Number Configuration".
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Is there any form that I can accomplish the task in a massive form? May be doing a query or uploading a CSV file??
Thanks in advance for your help.

Hi Carlo,
I've tried your steps, but when I search for the extensions to modify, the checkbox doesn´t appear near of the result of any extension
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Hi there,
I need to edit the directory number of a 7960 phone to 0009 but can't even get to the page that allows the change. Please help!!!
Thanks...
Lisa

Hi Lisa,
From ccmadmin;
Updating a Directory Number
Follow these instructions to update a directory number that is assigned to a specific phone.
Procedure
Step 1 Choose Device > Phone.
The Find and List Phones window displays.
Step 2 Enter search criteria to locate a specific phone.
A list of phones that match the search criteria displays.
Step 3 Click the name of the phone to update.
The Phone Configuration window displays.
Step 4 From the Directory Numbers list, click the line that you want to update.(Probably Line 1)
The Directory Number Configuration window displays.
Step 5 Update the appropriate settings (Directory Number in this case to 0009)
Step 6 Click Update.
Step 7 The change gets automatically applied to the phone after you click OK; however you can click Reset Devices. For more information, see the "Resetting a Phone" section.
Note: Devices restart as soon as possible. During this process, Cisco CallManager may drop calls on gateways.
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed74c.html#wp1019899
Hope this helps!
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Receiving calls from an ex-directory number

Hi there,
A friend of mine has an ex-directory number. Every time she tries to ring my land line she is unable to get phone to ring. Any body any ideas. I've tried referencing ex-directory, call barring etc. but no luck.

Hi and welcome
Do you have trouble receiving calls from other people or is it just this one person?
Do they have any troubles calling anyone else?
It is possible that if the other person is with another line provider (sky?) there are known problems that will not allow certain numbers to be rung between different suppliers.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

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Hello,
I have a challenge and i will like your assistance.
I have been aske to assign the individual force authorization code to the users' directory number, how possible is it? If possible how can it be done. I have a the CUCM version 7.1.5.....
Thanks and regards

FACs are forced on route patterns and not DNs. FACs are the build individually and not assigned to specific user and anyone who knows them can use them. What is the purpose for assigning them to DNs?
Sent from Cisco Technical Support iPhone App

Directory Number

Hello,
I have 2 questions below please reply.
I have seen a setup where the directory number are assigned as starting with " * " *5234, *5123,*5432 , why that so ???
CUCM 6.1 is integrated with AD, when i search a user in corporate directory his full number is seen 22221234 but when i press dial button the calls go to last 3 digit extension, how come ????
Thanks

Dear
" so that users wouldn't be able to accidentally dial it or something like that" accidentally dial it means can you elaborate more.
For your second question you may have a Translation Pattern or Transformation Pattern, changing the dialed number or appearance of the dialed number.
there are no transformation number but there are translation number but i am not sure they are doing these job , i will confirm and i will post again.
Thanks

Cisco Unified CM Telephony Trigger Directory number

Hello, is it possible to set Cisco Unified CM Telephony Trigger directory number within UCCX with wildcards, for e.g 3XX and all numbers matching that number, execute connected application. Or is there any other way to execute UCCX application for a range of directory numbers?
What I want to achieve is that, I want to control all outbound calls starting with dedicated prefix with UCCX application.
Thanks

I have used wild card on several ocassions, and get flaky results 50% of the time. I then end up breaking the triggers apart and specifying each one separately.
From what I recall reading, the latest versions of CUCM actually have a parameter now, that enables this feature. You didn't say what version of UCCX and CUCM you are running, so it's possible you need to flip this switch to ON.
https://supportforums.cisco.com/message/3429151

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I have setup a 7941 IP phone and I have two lines.The first DN works fine and is able to dial and receive both internal and external calls but the second one can only receive internal calls
Any ideas what might be causing the second DN not to receive External calls?

Hi Alistair,
Then maybe we could use this method to completely remove this second DN before trying again. Remove this DN from all phones first;
Can you please try this method via the Route Plan Report;
Deleting Unassigned Directory Numbers
This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.
Procedure
Step 1 Choose Route Plan > Route Plan Report.
The Route Plan Report window displays. Use the three drop-down list boxes to specify a route plan report that lists all unassigned DNs.
Step 2 Three ways exist to delete directory numbers:
a. Click the directory number that you want to delete. When the Directory Number Configuration window displays, click Delete.
b. Check the check box next to the directory number that you want to delete. Click Delete Selected.
c. To delete all found unassigned directory numbers, click Delete all Found Items.
A warning message verifies that you want to delete the directory number.
Step 3 To delete the directory number, click OK. To cancel the delete request, click Cancel.
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed686.html#wp1024696
Hope this helps!
Rob

How to see masked Credit Card number in Sales Order !!

Hi,
In our SAP system credit card enceryption is activated. Certain users want to see the credit card number in the sales order change/display screen.We are in SAP ECC 6.0.
Please let me know how we can achieve this.
Thanks
Ambuj

Dear Ambuj,
There is no possibility to view the credit card number unmasked in the sales order. You will always get the masked number even if you have C4 authorisation ('C4' action for the V_VBAK_AAT authorisation object). You can view the unmasked credit card number in transaction XD02/XD03.
If you use BAPISDORDER_GETDETAILEDLIST to view the order then the C4 authorisation will be checked and the unmasked number will be displayed (if the user has this authorisation).
If you have access to OSS notes then please check 836079 (FAQ: Credit card encryption and master data) and 766703 (FAQ: Credit card encryption in R/3 systems).
I hope this helps.
Best regards,
Ian Kehoe.

Document Directory 'Number of Times Accessed' count

Not really an api question, but i couldnt find anything else that matched better...
Is the process that updates the Number of Times Accessed count a batch process and if so, how often does it run?
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Does anyone have any ideas why this might be the case?
thans

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This means there's a margin of error (think opinion polls) but the margin decreases as the count increases, so you might know a given document has been accessed 12,450 times with a 5% margin of error. The benefit is that we reduce the load on the database for this particular SQL update by a factor of N. I believe there's a setting somewhere to modify N if you need more accuracte counts, in fact you can set it to 1 if you need a precise count.

Allow Ex Directory Number

I have blocked all withheld numbers due to the constant cold calls. However, my sister-in-law is ex directory and she cannot phone us. Is there any way that I can allow her (and only her) to get through without cancelling my blocking service?

Ask her to prefix your number with 1470, then she will get through. Some phones allow you to store the prefix with the number, to save having to dial it manually.
Ther is no need to cancel your blocking service, you can turn it on and off yourself if needed.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Mask Social Security number (National Identifier) SSN in SSHR

Hello folks,
I am working on an issue with the online payslip. We need to have the ability to hide or mask part of the social security number (national identifier), to comply with California regulatory requirements.
<ul><li>What is shown: 999-55-0001</li>
<li>What we need it to look like: xxx-xx-0001</li>
</ul>
The same goes for employee number, if longer than 4 characters. Can anyone assist?
Please note, the profile HR: National Identifier Validation, does not apply to this issue.
Thanks,
Mark

Hello Thierry,
I did log an SR, but the response was that nothing specific was going to be developed for that legislation, since they believe a personalization (hiding the SSN) will address the requirement. I was hoping that we could do this in the same way that bank accounts are masked in Payment Methods.
We have reviewed the California labor codes again and we believe we can just hide it by personalizations. We just need to make sure that SSN is not required for our other jurisdictions, otherwise we are back to the beginning.
Thanks for all your help!
Edited by: markpescatrice on Dec 10, 2008 9:27 AM

Mask a directory number

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